...Chapter II REVIEW OF RELATED LITERATURE AND STUDIES Related Literature Related Studies Chapter III METHOD AND PROCEDURES Research design Research Environment •Historical Notes • Location Research Respondents Research Procedures Research Instrument Statistical Treatment Chapter IV Thesis Title <Title> Document of the Current System Hardware Setup Software and Application Used Document of the Proposal System Cost Benefit Analysis (CBA) Gantt chart Requirement Analysis Specification Data Flow Diagram System Flowchart Database Design Introduction Information Technology has brought different changes in the environment especially in the growth of advanced technology. Modern technology is used by many establishment either private or public in order to benefit the advantages that it brings to them. They use a computer as one of the devices to make work easier and faster. It is one of the aspects considered in order to gain accurate computation and easy manipulation of data and information in convenient way. This study reviews the development of approaches to reservations management in the hotel industry alongside models of the stages of development in information technology. An Online hotel reservation systems are increasing in importance and greatly facilitate cross border consumer activity. The Internet has enabled hotels to contract directly with a huge number of potential customers. It has also revitalized the role of agents and lead to a...
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...differences with traditional Airline. These differences such as ticketless travel, online ticket booking & pay, no international offices, no free food and beverages, use second city airports. These doesn’t make Air Asia hard to survive in Airline industry, whereas became the features of Air Asia. By using a simple but strong slogan “Now Everyone Can Fly”, Air Asia become a successful company in Airline industry. Now in this era Air Asia is one of the succeed low-costs Airline company in the world. Nowadays, Air Asia has put their investment to other areas. Air Asia is not only focus on Airline industry. Tune hotel is one of the good examples. Air Asia boasted total assets worth RM9.52billion in 2008, is the one of growing rapidly company in Malaysia. Nowadays, people use computer to let their life easier. Management information system is systems that use hardware, software, people, procedures and data to help companies work more efficiency. It included helping to collect, distribute, integrate, and analyze data. Besides that, one of the main purpose is to improve decision making. MIS is the study of information needs of a management at every level in making operational, tactical, and strategic decisions. Its aim is to design and implement machine procedures, processes, and routines that provide detailed reports in an accurate, consistent, and efficient manner....
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...Introduction This paper provides a business plan for a new online travel agency – Tripkitchen. The business is currently in the very start up stage. The business founder is performing this research and analysis to evaluate the feasibility of moving ahead with the business. The goal of this paper is to understand what business strategies need to be employed, and what financial and resource commitments will be required to make this business a success. The objective of this study is to analyze the dynamics of online travel agency (OTA) industry and determine the key success factors to compete effectively in this industry. In addition, the paper will provide a market analysis to understand the target market and segmentation, and provide strategies for market positioning and market entry. Background The online travel distribution industry has evolved from the initial development of computerized reservation systems (CRS) by the airlines to manage airline seat reservations, with the first major system Sabre developed by American Airlines with the help of IBM in the early 1960’s, and followed shortly by United Airlines development of the Apollo system (PhoCusWright, 2009) Services offered by the company Online travel agencies are companies who provide travel reservations primarily on the internet. These companies acquire blocks of airline and hotel inventory at discounted prices and make them available to consumers on the internet. Tripkichen.com is a new start up...
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...HTM 280 WK 4 ASSIGNMENT 1 A MAJOR HOTEL BRAND To purchase this visit here: http://www.activitymode.com/product/htm-280-wk-4-assignment-1-a-major-hotel-brand/ Contact us at: SUPPORT@ACTIVITYMODE.COM HTM 280 WK 4 ASSIGNMENT 1 A MAJOR HOTEL BRAND HTM 280 WK 4 Assignment 1 - A Major Hotel Brand In today’s lodging Industry, there are a wide range of great hotel / motel brands that work tirelessly to deliver their products and services to the customer segments they serve. For this assignment, you are going to choose one (1) major hotel/motel brand (global brand, regional brand, or boutique brand) and conduct an in-depth research study. This could be a brand you currently work for, a brand you want to work for one day, and a brand you are interested in learning more about. Write a five to six (5-6) page paper in which you: 1. Provide a brief overview of the brand including an overview of its parent company (if applicable), age of the brand and a brief history, number of properties, average number rooms per property, an overview of the brand hallmarks, an overview of the guest loyalty program, and most recent hotel brand performance metrics (i.e., annual ADR, Occ %, RevPAR, and competitive market metrics). 2. Determine the brand organizational restructure for their properties, the role / responsibilities for each position, and whether this is the optimal structure for the brand. 3. Analyze the Central Reservation System (CRS) used by this brand and determine...
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...UNIT CODE : SCT 400 UNIT TITLE : PROJECT TASK : PROJECT PROPOSAL PROJECT TITLE : HOMELAND HOTEL ONLINE RESERVATION SYSTEM SUPERVISOR : Mr. Kennedy Gichaba Siika DATE : 2/11/2012 Table of Contents CHAPTER ONE 3 INTRODUCTION 3 Background of the Study 3 Problem Statement 3 Goal 3 Objectives 4 Scope and Limitation of the Study 4 Justification 5 CHAPTER TWO 6 LITERATURE REVIEW 6 Introduction 6 (a) Case Study 1 - Swiss-Garden Hotel 6 (b) Case Study 2 - Shangri-La Hotel 6 Summary 7 CHAPTER THREE 8 METHODOLOGY 8 Time Schedule 11 Budget 12 REFERENCES 13 CHAPTER ONE INTRODUCTION Background of the Study Kenya is a growing tourist destination for people from diverse nations and this has greatly contributed to growth of Nairobi which is now becoming a global competitive city. The rapid development and commercialization of Information and Communication technologies (ICTs) in Nairobi industrial sectors such as travel and tourism have prompted Hotels to increasingly adapt to these technologies. ICT based products and processes enables hotels to enhance the operating efficiency, improve service experience as well as provide a means to access markets on a global basis. Problem Statement Homeland Hotel have for long time been using paper records kept in filing cabinets as a method of keeping their records. However due to the increasing number of customers and rooms, the hotel is faced with a lot of challenge in keeping track of their records. Keeping track of large customer...
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...ACKNOWLEDGEMENTS I would never have been able to finish my research without the guidance of my lecturer, help from friends, and support from my family. I would like to express my deepest gratitude to my lecturer, C. Kamwana, for her excellent guidance, caring, patience, and providing me with an excellent atmosphere for doing research. I would also like to thank my classmates; my research would not have been possible without their help. Acknowledgement Chapter 1 Introduction Chapter 2 Background of Alendo hotel Chapter 3 Activities recommended at the Reception Chapter 4 Reservations Procedures Chapter 5Basic equipment and procedures at the reception Chapter 6 Etiquette of front office personnel Chapter 7 Recommendations Chapter 8 Conclusion references INTRODUCTION The mere mention of the word hotel conjures up exciting images of a busy lobby filled with international dignitaries, celebrities, community leaders, attendees of conventions and large receptions, businesspersons, and family vacationers. The excitement that you feel in a hotel lobby is something you will have forever in your career. Savor it and enjoy it. It is the beginning of understanding the concept of providing hospitality to guests. As you begin to grasp the principles of a well-operated hotel, you will discover the important role the front office plays in keeping this excitement intact. (Don Hellriegel, 1991) The front office is the nerve center of a hotel property. Communication and accounting are two of the...
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...Hotel Advisor Hotel Advisor Team Members: Shuaib Ahmed 05(4652) H.Numan Younis 39(4688) Chapter No. 1 4 “Project Proposal” 4 1.1. Abstract: 6 1.2. Introduction: 7 1.3. Literature Review: 8 1.4. Project Scope: 11 1.4.1. Users: 11 1.4.2 Administration: 11 1.5. Problem Statement: 12 1.6. Methodology: 12 1.6.1. Pattern we’ll follow: 12 1.7. Instrumentation: 14 1.7.1. Visual Studio: 14 1.7.2. SQL Server: 14 1.7.3. Database Connectivity: 15 1.8. Bootstrap Framework: 15 1.9. Application Architecture: 16 Advantages of 3-layer Architecture: 16 1.10. Features: 17 1.11. Software Requirements: 17 1.12. Hardware Requirements: 17 1.13. Advantages: 17 1.14. Applications: 17 1.14. References: 18 Chapter No. 2 20 “Project Feasibility and Costing” 20 2.1 Feasibility: 21 2.1.1. Technical Feasibility: 21 2.1.2. Schedule Feasibility: 21 2.1.3. Economic Feasibility: 21 2.1.4. Legal/Ethical Feasibility: 22 2.1.5. Operational Feasibility: 22 2.1.6. Marketing Feasibility: 22 2.1.7. Specification Feasibility: 22 2.2 Costing 22 2.2.1 FP Analysis: 23 2.2.1.1. Project Cost Estimation by Function Point Analysis: 26 2.2.1.2. General System Characteristic: 27 2.2.2. Critical Path Method (CPM) 29 2.2.2.1. Activity Chart: 29 2.2.2.2. Activity Completion Time and Estimation: 30 Activity Duration in Days: 30 Activity Sequence and Duration (Days): 31 2.2.2.3 Network Diagram: 32 2.2.2.4. Critical Path Diagram: 33 2.2.2.5. Critical...
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...IT and Internet’s Impact on Tourism and Hospitality Industry: Implementations of technologies for Hilton Hotels Group. Demonstrate critical and evaluative interpretation and application of theoretical IT/ e-business concepts to a current tourism and hospitality market situation in order to build sustainable competitive advantage. I Introduction Accompanying the technological revolution of the 1990s there are many new opportunities and challenges for the tourism and hospitality industries. Since tourism, global industry information is its life-blood and technology has become fundamental to the ability of the industry to operate effectively and competitively. Poon (1993) suggests that the whole system of information technologies is being rapidly diffused throughout the tourism industry and no player will escape information technologies impacts. The report below gives an insight into the importance of application of information technologies and the use of Internet in tourism and hospitality industries. Two given strategic frameworks provide the analysis of the Internet and its impact on these sectors. This paper also aims to show how technological innovations and information systems can be beneficial for the hotel companies, by using the example of Hilton Hotels Group. II IMPORTANCE OF TECHNOLOGY IN TOURISM AND HOSPITALITY SECTORS Market wisdom today suggests that hospitality companies must embrace technology to compete against traditional competitors, as well as entrants...
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...CHAPTER ONE INTRODUCTION 1.1 Background Information A hotel is an establishment that provides lodging paid on a short-term basis. The provision of basic accommodation, in times past, consisting only of a room with a bed, a cupboard, a small table and a washstand has largely been replaced by rooms with modern facilities For the purpose of this work a guest house is (also guesthouse) is a kind of lodging. In some parts of the world a guest house is similar to a hostel, bed and breakfast, or inn whereas in other parts of the world (such as for example the Caribbean), guest houses are a type of inexpensive hotel-like lodging and a hotel is a commercial establishment providing lodging, meals, and other guest services, both of which can be used interchangeably For this Project I would be using The Covenant University Guest House as my case study The Covenant University Guest house has 80 rooms which are divided into three categories; Executive deluxe rooms, mini suits and standard rooms. All rooms have intercoms, internet services and satellite television, it has a standard restaurant serving continental and national dishes,24hours room service, a mini mart, a gymnasium, laundry service with modern dry cleaning equipment, 3 large halls for exhibitions and conferences and a large secure cark park The Covenant University Guest house has 5 departments namely: 1. Housekeeping department 2. Laundry department 3. F&B(Food and Beverage) department 4. Accounting...
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...computerized transaction processing system to a hotel that is in need of it. The data gathering pointed the developers to Villa Valera Hotel Resort and Lodging, an establishment that was founded by Mr. Rufino Valera in 1989, an accounting graduate from De Lasale University that always wanted to own a Hotel Resort due to its high income and would serve good to his community. After conducting an interview with the Hotel Resort’s manager Mr. Jerry Gonzaga the proponent came down with a result that their manual reservation and billing system had flaws and prone to a lot of errors that a computerized transaction processing system could eliminate, This would potentially increase the businesses efficiency in that matter. Advertisement is one more factor that the developers would like to focus on to, nowadays all advertisement from top businesses are coming from the internet due to the fact that most people today are always connected to the internet via their smart phones and computers. The developers will create a website that will have an online reservation feature and virtual tour to encourage more potential customer to help the growth of the business. Preface (REWRITE) Chapter 1 INTRODUCTION Today, almost all people have access to computers and are always connected to the internet. With today’s higher form of technology people are now capable of creating advance ways to improve our society. One way is developing computer based system that copes with day to day transactions...
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...Term Paper: Downtime and Outage Aliaksandr Piatrou Course SEC 6010: Planning for Information Security Instructor: Mr. Dwight Robinson December 10, 2015 Abstract An outage or downtime at the online reservation system Sabre caused difficulties for many airlines, hotels and other hospitality industries all around the world. It affects business credibility, causes loss in revenue and legal procedures. Because of the recent delays Southwest, AirTran, American Airlines, US Airways, and United Airlines, who use Sabre global distribution system, topped the list of worst airlines in the US (Tooley, 2015). Background Sabre is one the leading provider of global distribution system to the travel and tourism industry. The Sabre GDS enables companies such as American Airlines, BCD Travel, Expedia, JetBlue, and Travelocity to search, price, book, and ticket travel services provided by airlines, hotels, car rental companies, rail providers and tour operators worldwide. It headquarters in Texas and employs over 10,000 employees in 60 countries with revenues of approximately $3 billion. Sabre service is using worldwide by 400 airlines in more than 700 airports, by more than 125,000 hotel properties, 27 car rental brands, 50 rail providers, 16 cruise lines and other global travel suppliers around the world generating more than $5.85 billion in revenue each year for its customers. More than 600 million people make purchases through that system annually (Sabre Authors, 2014). Sabre...
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...Introduction 1. Introduction At present in the world the largest and fastest growing industry is the tourism and hotel industry. Though, in Bangladesh the amount of manpower in hotel industry is not that much high with the comparison of the developed country. But in the near future this industry has a bright future in Bangladesh because of the charming natural beauty, lots of historical places and the largest sea beach of the world. The first part is about the Introduction of Hotel Sea Crown. For an expanding economy, a developed & efficient tourism Hotel is important. Bangladesh Resort and Hotel Limited has been incorporated in Bangladesh 09th day of june,2003 as a private company Limited by share under the companies Act 1994. The principle activity of the company is to business of hotel, restaurant, café, refreshment room. The commercial operation from 12th November,2004 with three star deluxe hotel constructed in its own land at Marine Drive, kala Toli, Cox’s Bazar and hotel named after “ Hotel Sea Crown” and its Corporate office is in Gulshan Model Town, Dhaka from where all reservation, marketing and accounts activities are operated. The methodology, scope of the report & the limitations are also described here. The second part is about overview of Hotel Sea Crown, which includes the historical background, mission & objectives of the hotel. It also plays a great role in Bangladesh. So it faces some threats. But it has a lot of opportunity here. All the departments...
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...What is a Reservations Sales Agent? A Reservations Sales Agent processes customer enquiries and bookings for travel arrangements including airline tickets, coach bookings, accommodation, day tours, car-hire, transfers and travel insurance. They usually work over the telephone or on-line and occasionally face to face depending on the company. What does a Reservations Sales Agent do? The agent processes customer bookings and answers customer enquiries over the phone and on-line. All bookings (or reservations) then go into a computer reservations system. A Reservations Sales Agent needs to ask and answer questions to ensure their customers get what they are looking for. It is important that a Reservations Sales Agent has comprehensive product information about what they are selling in order to answer customer enquiries accurately. What does it take to be successful? A love of dealing with people, good listening skills, attention to detail and accuracy. The Reservations Sales Agent needs to be able to work at a fast pace as they will often find reservations roles are located in call centres with large numbers of phone calls on hold with clients awaiting your help. What is the Travel Agencies Industry? This industry includes businesses that sell, book and arrange travel, tour and accommodation services for the general public and commercial clients. The industry also encompasses companies primarily engaged in providing travel arrangement and reservation services, including...
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...Hotel Management System 1 Hotel Management System Group 3 Fatima Al-Ghannam 200600561 Fatima Al-Tuhaifa 200700818 Advisor Mr. Mohammad Zikaria Prepared for: ASSE 4311 Assessment 3 Dr. Loay Al-Zubaidi June 20, 2011 Hotel Management System Abstract The project aims to build a system for managing the reservation of hotel. This system has a front-end by 2 using ASP.net with VB and it has a back-end of database which will be built with Oracle by using Oracle 10g and dreamcoder for oracle. The system will be able to add, delete and update the room, guest detail, and transaction. This system will find a solution for recording guest detail, searching for specific guest or available room in easy way; also it will find solution for calculating the bill automatically. The procedure of hotel reservation has been analyzed by logging into booking web site for hotel; such as, holiday inn’s web site and booking.com. Also; we installed Hotel booking system, which has been downloaded from http://www.hotelsystems.co.uk/, for more clear understanding of hotel reservation system. The ASP.net and VB are a new knowledge that we are going to gain during our working in this project. Keywords: hotel reservation system, booking, database of hotel. Hotel Management System Contents Part I Introduction ……………………………………………………………………………………... 8 1. Introduction ...........................................................................................................................
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...QUARTERLY CLASSIC HOTEL RATE FENCES Discounting in the Hotel Industry A New Approach Here’s the case made ten years ago for an approach to discounting that provides a rational method of price segmentation. The hotel industry is just now getting it. BY RICHARD D. HANKS, ROBERT G. CROSS, AND R. PAUL NOLAND T hree busy executives approach a hotel’s front desk, check in, receive their room keys, and head for the elevator. On the way up to their rooms, the topic of room rates comes up. As it turns out, Roy is paying $20 more than Jeanne, while Jennifer is paying $18 more than Roy. Yet all three are staying in essentially the same type of room. Those of you familiar with yield management already have figured out that this hotel’s yield-management system is in top working order. These three guests—all staying on the same night in similar rooms—have received different rates. You might be thinking that those rates are based on their differing needs and willingness to pay. You might also conclude that some logical factor differentiates those guests, something like flexibility in arrival dates or differences in when they booked their reservations. 94 Cornell Hotel and Restaurant Administration Quarterly Your conclusions would be wrong. These three guests booked their reservations on the same day, through the same source. What differentiates these guests has nothing to do with supply and demand, their needs, or their willingness to pay. The difference...
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