...CLASSIFIED RESERVATION SITE • RESPONSIVE DESIGN Full system of the online hotel reservation software is to provide reliability to the users so that they can proactively uses this system. • DELUXE THEME Highlighted matter whether in any department makes it easier to use for the users. By using these premium theme you can change the look of the website. • MULTILANGUAGE SUPPORT The must have quality in hotel management software is to have support of multi languages to make it convenient. These becomes more important when it is specified to tourist countries such as France, Thailand etc. because there are majority of international users in these countries. • MONEY BACK ASSURANCE This is a very usual case that guests have to cancel...
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...Beach Hotel Reservation System Table of Contents 1. General Details about the Organization. 2. Business Processes of the Organization. 3. Existing Information Systems. (Both Computer Based & Manual) 4. Computer Based Information Systems that could be introduced. 5. Recommendations and Discussion. 1.GENERAL DETAILS ABOUT THE ORGANIZATION Tangerine Beach Hotel is a 03 star hotel in Sri Lanka which is an associate company of Mercantile Investments Limited, which has diversified into tourism with other 03 resort hotels. 1. Royal Palms Beach Hotel in Kaluthara. 2. Grand Hotel in NuwaraEliya. 3. Nilaveli Beach Hotel in Trincomalee. With the collaborative enhance support from the Tangerine Tours; Tangerine Group of Hotels has built up a clientele from all over the world. Tangerine Beach Hotel is located in Kalutara area. It belongs to the Tangerine Group of companies. The hotel consists of many facilities to full fill their guest’s requirements to the maximum level. It include 166 bedrooms comprising of 6 spacious overlooking the Magnificent ocean, Cable television & Local Channels, Mini Fridges, Telephone and IDD facilities, Hot & Cold water, WIFI ( available in Lobby and selected other public areas), and also they are providing customers with finest meals in the country with the guidance of experienced chefs. Nowadays hotel industry has lots of opportunities and the industry is in its highest peak now. Hotel Tangerine is a mass tourist hotel which...
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...Priceline was established in 1998 and inaugurated its first television commercial a year later in 1999. Priceline is an online entity that helps customers find favorable travel deals. Priceline collects commissions on user reservations. They use social media like Facebook, Twitter, YouTube, and Google+ to advertise specials that may not be listed on Priceline.com (2014). Although Priceline uses social media, they make it known that they do not need certain sites. Priceline.com provides vacation packages, rental cars, airline tickets, cruises, and hotel rooms all over the world. They have recently added restaurant reservations to their list of specialties. There are thousands of destinations and hundreds of countries to choose to travel or visit when booking with Priceline. Priceline uses three ways for customers to book travel: lowest retail rate, express deals, and name your own price. These options give travelers a little flexibility so they are able to get what they actually want. Priceline can broaden their business by giving customers more option on mobile applications and the name your price option. Current Use of the Web According to Anderson (2008), "Priceline.com is an Internet-based corporation offering services (airline tickets, hotel rooms, rental cars, and home mortgages) with the option for consumers to dictate prices" (p. 37). Priceline has used the internet to develop ways for customers to book and negotiate travel by using the worldwide web. Priceline...
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...channels 10 2.2.4. Sales channels of leisure group travellers 11 2.3. Sales and sales tools in the hotel industry and their development 12 2.4. Distribution channels 16 2.4.1. Types of distribution channels 17 2.4.2. Participants of the distribution channels 18 2.5. Development of distribution and the appearance of e-reservations 19 2.5.1. Early stages 19 2.5.2. Internet Distribution System 20 2.5.3. Online Travel Agents 21 2.5.4. Latest tendencies 23 2.5.5. Social Media 24 2.5.6. Consumer Generated Media 25 2.5.7. Meta Search Engines 25 2.6. Travel, booking and research behaviour among Hungarian travellers 26 2.6.1. Travel behaviour 26 2.6.2. Booking behaviour 27 2.6.3. Research behaviour 29 2.7. Summary 30 3. METHODOLOGY 31 3.1. Introduction 31 3.2. Secondary Research 31 3.3. Primary Research 32 3.4. Data Analysis Methods 33 3.5. Summary 33 4. EVALUATION OF RESULTS 34 4.1. Introduction 34 4.2. Interviews with intermediaries 35 4.2.1. Mr. Mate Hegedus, Revenue Specialist of Expedia Lodging Partner Services 35 4.2.2. Mr. Zoltan Katona, Marketing coordinator of Wellnessakcio.hu 39 4.2.3. Comparison of the interviews with intermediaries 41 4.3. Interview with a hotel representative 44 4.3.1. Mr. Zoltan Katona, Marketing consultant of Aquatherm Hotel Zalakaros 44 4.3.2. Conclusion of the interview with Aquatherm Hotel Zalakaros 46 4.4. Booking.com – Facts and business concept 47 4.5....
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...Total Travel Service Specialist Mayflower Group Corporate Profile Cor orporate ofile e CAR RENTAL & AUTO LEASING AIRLINE TICKETING CORPORATE INCENTIVE TRAVEL MICE COACH HIRE CHAUFFEUR SERVICES HOLIDAY PACKAGES MM2H HOTEL RESERVATIONS About Mayflower Group Established since 1960, Mayflower today is a total travel service specialist and transportation solutions provider in Malaysia, offering a diverse range of products and services for individuals and corporations on leisure and business travel. As the pioneer in the Malaysia car rental industry and the first to introduce luxurious air-conditioned coaches in the country, Mayflower has since grown to become one of the largest fleet owner for ground transportation with a nationwide fleet size of over 2800 vehicles comprising of sedan cars, MPVs, tour vans and air-conditioned coaches. With a wide network of branches and support from foreign and local partners, coupled with a work force of over 550 dedicated employees throughout the country, Mayflower is committed to fulfil its vision of being the market leader and strives to surpass the needs of clients and business partners. We are? h0 Mayflower is a subsidiary of Warisan TC Holdings Berhad, a public listed company on the main board of Bursa Malaysia. The Group consists of the following companies: • Mayflower Acme Tours Sdn Bhd • Mayflower Holidays Sdn Bhd • Discovery Tours (Sabah) Sdn Bhd (Managed and operated by Mayflower Acme Tours Sdn Bhd) •...
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... 4.0 Food Industry………………………………………………12 5.0 Meetings and Events………………….……………………14 6. Entertainment/Recreation………………………………….15 7. Airlines………………………………. ……………………16 8. Travel Agents……………………………………………....19 9. Cruise Lines ………………………………………………..21 10. Conclusion……………………………………………….. ..24 11. References………………………………………………….25 [pic] Introduction When most people think about hospitality industry, they have visions of hotels, airlines, cruise ships, restaurants, health spas, and the like, based on their personal experiences. All aspects of the industry are involved in business processes at the operations level. Business processes consist of transactions and interactions with guests or customers, employees and even other businesses. A transaction is an activity such as checking in to a hotel or placing an order in a restaurant. Interactions include the relationships that take place during each transaction. A desk agent at the hotel takes the opportunity to create a positive first impression with a guest during the check-in process. An experienced restaurant server provides information about the preparation of menu items to enhance the dining experience. Hospitality differs from most other industries in that interactions create memorable customer experiences,...
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...compete effectively in this industry. In addition, the paper will provide a market analysis to understand the target market and segmentation, and provide strategies for market positioning and market entry. Background The online travel distribution industry has evolved from the initial development of computerized reservation systems (CRS) by the airlines to manage airline seat reservations, with the first major system Sabre developed by American Airlines with the help of IBM in the early 1960’s, and followed shortly by United Airlines development of the Apollo system (PhoCusWright, 2009) Services offered by the company Online travel agencies are companies who provide travel reservations primarily on the internet. These companies acquire blocks of airline and hotel inventory at discounted prices and make them available to consumers on the internet. Tripkichen.com is a new start up online travel company looking to capitalize by offering an online travel reservation services by providing competitive priced travel products in real time booking capability, entire facility of travel services through internet. Addition to airline booking Tripkitchen offers hotel booking holiday packages car rentals, train, and cruises. The company intends to offer an efficient, informative, and...
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...distribution strategy • Airlines drive to reduce costs • Distribution has been around 20% of operating costs • Airlines wishing to have more direct contact with their clients • Technology has provided the possibility of a direct channel between the airline and its customers • Disintermediation - as airlines doubt the ability of agents to influence customers’ choice • GDSs fees • Large corporates are more professional in the way they purchase travel products Star Alliance Carriers collective spend over USD $11bn on distribution Description Total Mainline reservations, sales, advertising and promotional cost, by category 2004 est. 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Sources: Form 41 4Q03, Star Alliance Cost Q3 03 8% 2% 2% 7% 18% Advertising & Promotions 20% Media Personnel Loyalty Programs Other CRS / GDS Fees Other Reservations & Sales 60% Credit Card Fees 18% Salesforce /Reservations Benefits Management & staff 5% 6% 3% 8% 19% 1% Cargo Comm. 1% Other Pax Comm. 19% Passenger commissions Cargo commissions The distribution value chain • Airlines spend $5bn per annum on GDS fees • Cost as % of ticket prices • GDS 8 - 11% • Travel Agency 1 - 2% • Mercantile fee 2 - 3% Source: UATP(Universal Air Travel Plan), Airline Business July 2005 and July 2006 Airline Distribution Channels • Direct • • • • Sales offices Call centres Website Corporate travel website • Indirect • • Traditional travel agents On-line travel...
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...provides advertisers the opportunity to reach a highly valuable audience of in-market travel consumers, in addition to powering bookings for some of the world’s leading airlines and hotels, top consumer brands, high traffic websites, and thousands of active affiliates. The company is headquartered in Bellevue, Washington, with additional operations in nearly 70 offices across the globe. For additional corporate industry news and views, follow us on Twitter @expediainc. Expedia, Inc. is a publicly-traded company listed under the ticker symbol EXPE on the NASDAQ Global Market. Expedia is an Internet-based travel website company headquartered in Bellevue, WA, Austria, Belgium, Canada, Denmark, France, Germany, Indonesia, India, Ireland, Italy, Japan, SouthKorea, Malaysia, Mexico,Netherlands, NewZealand, Norway, Philippines, Singapore, Spain, Sweden, Thailand, UK, US). Created by Rich Barton and Lloyd Frink. It books airline tickets, hotel reservations, car rentals, cruises, vacation packages and various attractions and services via theWorld Wide Web and telephone travel agents. The site uses multiple global distribution systems like Amadeus or the Sabre reservation systems for flights and for hotels, Worldspan and Pegasus, along with its own hotel reservation system for contracted, bulk-rate reservations. This last is shared with other Expedia, Inc. sites. In December 2010, listings for AMR Corporation,...
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...For hotel sales and marketing professionals limited resources are allocated to presenting properties in the sales channels that will be the most productive in their comp set--be they print ads, direct mail, public relations, sales calls or electronic distribution channel participation and advertising. A sales professional strives to select the most cost-effective and compelling channels that will in turn bring guests to their door and fill their available rooms at a competitive price. This resource allocation process requires assessment of each potential business source’s target audience, opportunities for participation, probable production and costs. This applies to electronic distribution just as it does to utilizing central reservation call centers. Narrowing the focus to the electronic distribution channels, the two broadest categories are global distribution systems (GDS) and Internet web sites. The GDSs, of which there are four major competitors including Amadeus, Galileo/Apollo, Sabre and Worldspan, originated as private networks for use by travel agents. In the 35 years since their inception, they have grown to serve a worldwide clientele who use nearly 500,000 access points. They have expanded from listing only air flights to presenting the full array of travel services. Recently, they have moved to make their rich databases of travel service information available to web sites – both their own and others managed by third parties. Key considerations in evaluating...
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...What is a Reservations Sales Agent? A Reservations Sales Agent processes customer enquiries and bookings for travel arrangements including airline tickets, coach bookings, accommodation, day tours, car-hire, transfers and travel insurance. They usually work over the telephone or on-line and occasionally face to face depending on the company. What does a Reservations Sales Agent do? The agent processes customer bookings and answers customer enquiries over the phone and on-line. All bookings (or reservations) then go into a computer reservations system. A Reservations Sales Agent needs to ask and answer questions to ensure their customers get what they are looking for. It is important that a Reservations Sales Agent has comprehensive product information about what they are selling in order to answer customer enquiries accurately. What does it take to be successful? A love of dealing with people, good listening skills, attention to detail and accuracy. The Reservations Sales Agent needs to be able to work at a fast pace as they will often find reservations roles are located in call centres with large numbers of phone calls on hold with clients awaiting your help. What is the Travel Agencies Industry? This industry includes businesses that sell, book and arrange travel, tour and accommodation services for the general public and commercial clients. The industry also encompasses companies primarily engaged in providing travel arrangement and reservation services, including...
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...University of Phoenix Material Hospitality Information Systems: Third Party Reservation Options • Four Levels of E-Commerce Matrix The hospitality industry depends very heavily on e-commerce transactions. These e-business transactions occur at four levels of interaction. In the matrix below, first provide a description of each e-commerce level. Then, provide examples of each of the e-commerce transactions. Finally, provide third party hotel reservation Web site transaction examples for each of the four e-business levels. Note each of these details within the Matrix below. Four Levels of E-Commerce Matrix | |Description of E-Commerce Level |Examples of E-Commerce Transactions |Third party Hotel Reservation Web Site | | | | |Transaction Examples | |(B-B) |Transactions involving business to |Online brokers of travel and lodging |Orbitz, Expedia, CheapFares.com, Hotels.com| |Business to |business entities (Tesone, 2006) |arrangements (“clicks ‘n bricks”) | | |Business | | | | |(B-C) | | ...
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...Information Security Instructor: Mr. Dwight Robinson December 10, 2015 Abstract An outage or downtime at the online reservation system Sabre caused difficulties for many airlines, hotels and other hospitality industries all around the world. It affects business credibility, causes loss in revenue and legal procedures. Because of the recent delays Southwest, AirTran, American Airlines, US Airways, and United Airlines, who use Sabre global distribution system, topped the list of worst airlines in the US (Tooley, 2015). Background Sabre is one the leading provider of global distribution system to the travel and tourism industry. The Sabre GDS enables companies such as American Airlines, BCD Travel, Expedia, JetBlue, and Travelocity to search, price, book, and ticket travel services provided by airlines, hotels, car rental companies, rail providers and tour operators worldwide. It headquarters in Texas and employs over 10,000 employees in 60 countries with revenues of approximately $3 billion. Sabre service is using worldwide by 400 airlines in more than 700 airports, by more than 125,000 hotel properties, 27 car rental brands, 50 rail providers, 16 cruise lines and other global travel suppliers around the world generating more than $5.85 billion in revenue each year for its customers. More than 600 million people make purchases through that system annually (Sabre Authors, 2014). Sabre offers the industry’s broadest range of technology solutions including, data-driven...
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...With reductions in the cost of processing power, new algorithms for database searches and the advent of the World Wide Web, competitors to the established global distribution system (GDS) companies emerged. By 2002, traditional GDS operators competed with each other as well as with airline websites, some Web-based travel agencies and a new entrant called Orbitz, an online travel agency owned by a group of airlines. In 1996, less than one percent of airline tickets were sold online. By 2001, 20 percent of airline flights in the United States were booked online, and the percentage was expected to grow to 25 percent by 2004. Seemingly overnight, forty years of comparative stasis in the business models governing airline reservation and ticket distribution turned into a dogfight as airlines, brick and mortar travel agents, online travel agents and GDS operators clashed over the approximately $180 billion market for airline travel. With ticket distribution costs comprising the third largest expense at some airlines, the battle promised to be fierce. The rapidly growing tourism sector in China has provided a good market environment for tourism enterprises, including travel agencies. In the five years through 2012, revenue for the Travel Agencies industry in China has increased at an annualized rate of 11.3% to $47.5 billion. With increasing demand for diversified tourism products such as luxury and high quality products, travel agencies have been developing new tourism products in...
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...Embassy Suites Product -Embassy Suites is an upscale affordable all-suite hotel. Promotes- Embassy promotes themselves by offering 2 room suites in every one of their rooms. All rooms have a fridge and sink along with a pull out couch. They also offer daily complimentary cooked-to-order breakfast and manager’s happy hour (3 free drinks each night of your stay). Place- Embassy Suites is located worldwide and uses the dual distribution system to offer their product. Embassy will sell directly to the customer through their reservations system, as well as through travel agencies and online travel companies. Price- Embassy suites prices are based on the location of their hotel. The also offer specials and free nightly internet to members of their Hilton Honors Club. I do not feel any of their marketing decisions. Embassy Suites does a great job promoting themselves especially with their free made to order breakfast and managers happy hour. 2. Cruise Lines- Carnival Product- Carnival is provider of cruises worldwide for people of all types of budgets. Promotes- Carnival promotes themselves as the fun ship by offering numerous activities for people of all ages. Some of these activities include Dinner and Dancing, Swimming, Sporting Events such as basketball and tennis. Carnival mostly promotes themselves through the internet and television commercials. Place- Carnival uses he dual distribution system. You can book online or over the phone directly through them or through...
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