otel Management & Operation

Front office is not only the reception area but it also includes reservations, switchboard, valet, Concierge etc. Its most vital and important role can be expressed in one sentence “It is the first and the last experience a guest has” in any hotel.

Housekeeping department handles all customer related care applied in Housekeeping technical operations. The students will have the opportunity to learn various aspects of the function of this department in the upkeep of the Hotel.

Food and Beverage Operation

Food & Beverage department is not only related to cooking and serving but it also has everything to do with how the guests experiences the service in their rooms, restaurants, bars, banquets, pool, conventions, corporate meetings and or even a small seminars, It is where most guests interact.

Accounting

This accounting section would not detail the entire department but lays down the principles of accounting, maintenance of the books, cash and or manual registers and basic computer knowledge. It also has everything to do with how the guests experience during their stay at the hotel and restaurant. How to accurately prepare the invoices, bills, checks and balances. Cash and Credit handling procedures etc.

Sales and Marketing

A hotel guest Relation Officer handles all customers, from greeting to building a rapport, from the individual or a group, checking in the out and is instrumental in customer retention & future business.

Computer and IT

Students will be exposed to the computerized system that are used in Hotel & Restaurants which would provide a hands on experience in learning, reservation, inventory controls, reporting etc.

You would be trained to the international standard with the balance on Hotel and Restaurants, food and services, maintained in our culture.

What makes IHRM-UOG different?