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Hovey and Beard

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Hovey and Beard

Summary of Facts
Hovey and Beard is a company that manufactures a variety of wooden toys, like animals and pull toys. In the beginning the process was completed when the painters painted the toys by hand. Then the process changed to a production line, by having the toys hung on hooks and going through that line. Since the finished product ended with the painters and the process was new to them, the company tried to add an incentive for those employees. The painters were paid a base salary plus a training bonus that would increase over a six month period. By this time they should be fully trained and able to make the quota required. Unfortunately, the painters appeared to learn slower than expected. Causing the company to take time to fill the painter’s position with a competent staff. The painters were concerned about a few issues that affected their ability to work, like the ventilation and the speed of the toy hooks. Ultimately these issues were resolved by suggestions from the painters. The result of these changes was he increase in production by 30-50%. But like a story we all know too well, every good thing comes to an end. The management started receiving horrible complaints about the painters’ pay. With the increase in production, this created an increase in their pay because of the incentives. Different departments were complaining how unfair it was for the painters to make such mush more money than them. Sadly, due to this the management returns the painter agreements back to their original form. This caused a rift and let to majority of the group quitting with the supervisor soon to follow.

Statement of Problem
The painters appear to learn slower than expected. This causing a delay in finding the right staff suitable for the job. Another problem was the fact that the painters were viewed as “resistant” by management.

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