...Brock University Faculty of Business ACTG 5P52 MANAGEMENT INFORMATION TECHNOLOGY E-Business/E-Commerce Applications Instructor: Dr. Alexey Nikitkov Office Hours: Tue 11:00 – 12:00 all sections Room: Taro Hall (TA) 231 or schedule an appointment Tel. : (905) 688-5550 ext. 3272 Email: anikitkov@brocku.ca Text: K.C. Laudon and C.G. Traver, Electronic Commerce – Business, technology, Society 11/e Edition, Addison Wesley Course Description: This course focuses on concepts related to electronic commerce-based solutions (primarily business-to-consumer, business-to-business, and business-to-employee). Topics include communications infrastructure supporting e-business/commerce, e-marketing, payment options, security, supply chain, and legal issues, architecture of e-commerce applications, and strategic deployment of e-business/commerce for global competitive advantage. The goal of this course is to provide students with a broad overview of all aspects of e-business. Course Objectives: Upon completing this course you should: Develop an understanding of the basic processes of e-business/commerce and the major economic, personal, and social factors, which affect e-commerce. Be able to apply the understanding of the above to solving management problems and to designing, conducting, and interpreting research applicable to business decisions about e-commerce. Develop appropriate conceptual frameworks...
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...The Impact of E-Commerce Willie M. Gray GB 365 Legal Environment of Business Miles College Instructor: Wendy M. Stewart October 13, 2015 Abstract Today’s economy is truly a global one, allowing a lot more room to maneuver and focus on providing customers with a value product ensuring success. E commerce has made a profound impact on society, people can shop online in the privacy of their own homes without ever having to leave. This method changes the way people look at shopping and spending money, it has changed the face of retail services. E commerce is a term for any type of business, or commercial transaction that involves the transfer of information across the internet. It covers a range of different types of businesses, from consumer based retail sites, through auction or music sites, to business exchanges trading goods and services between corporations. E commerce is currently one of the most important aspects of the internet to emerge. E commerce businesses must use patents for their business, because it is very important to protect your company. The future of e commerce and online business looks very bright, especially since technology is evolving every single day. In the future you can probably expect custom everything for customers, more personalized brands, and virtual shopping. The Impact of E-Commerce E commerce is a term for any type of business, or commercial transaction that involves the transfer of information across the internet. It covers...
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...2/24/2015 Carolina Guerraz John Cabot University E-commerce Industry Analysis Contents Introduction 2 Industry Background 2 PEST Analysis 4 Political 4 Economic 5 Social 6 Technological 7 Michael Porter’s Five Forces Analysis 7 Threat of New Entrants 7 The Power of Suppliers 8 The Power of Buyers 8 Threat of Substitutes 9 Rivalry 9 Conclusion 9 Bibliography 11 Introduction The objective of this paper is to analyze e-commerce industry in Italy and to determine its attractiveness by applying PEST analysis and Michael Porter’s Five-Force Analysis. E-commerce is defined as the sale of products and services through computer networks. As the world changes and technology advances, firms must adapt to new trends so that new competitive advantages can become part of the industry. In e-commerce industries, information and communication technologies (ICT) and merchandise are the suppliers, online retailers are the players, and end-consumers are the buyers. After having described the e-commerce industry background and its trends, both on a global perspective and specifically in Italy, an environmental analysis will be described as a way to determine the industry attractiveness. Industry Background The e-commerce industry is one of the fastest growing industries throughout the world even though differences exist in the stage of development from country to country. According to Euromonitor, global online retail sales have increased 17% from 2007 to 2012. In addition...
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...Introduction In today’s world, E-business has become part and parcel of everyday life in many business circles as a large number of organizations are involved in one form of e-businessor another such as e-procurement. The effect of e-business and in particular e- procurement on internal customer service is being addressed in this study because e- business and internal customer service are all important issues in today’s globalisedworld which is characterised by stiff competition among organisations.One of theResearch suggest that e-business activities bring three types of benefits to theorganization: value benefits (perceived by both buyers and sellers as a result of reducedsearch and costs), revenue benefits (allowing the organization to exploit newopportunities such as disintermediation, free service, etc.), and logistics benefits (finding the proper position in a supply chain).Procurement is an important part of the supply chain and does not only affect external stakeholders but also internal stakeholders. This entails that it has potential to add value not only to the external side of the supply chain but also to the internal supply chain. The electronic application of procurement (e-procurement) has had many benefits to organizations such as cost savings and profits. It thus makes it an important area of study and this particular study addresses how e-procurement is affecting internal customers in organizations and goes further to determine how external customers are affected...
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...development of these areas. This study aims at identifying the problems that are caused by ICT in the application of electronic commerce and electronic business in rural Nigeria. The paper will point out these limitations and give solutions to each, thereby ensuring a smooth development process. The following limitations were found: System scalability and available customers, fraud and identity theft, delivery time and uncertainty, trust and customer satisfaction. Key words: Electronic commerce, Electronic business Methodology: The method used in this research is Internet research and personal observation. Solutions To The limitations Of E-commerce And E-business According to Wikipedia: “Electronic commerce consists of the buying and selling of products or services over electronic systems such as the Internet and other computer networks. It is more than just buying and selling products online. It also includes the entire online process of developing, marketing, selling, delivering, servicing and paying for products and service”. Wikipedia also stated: “Electronic business may be defined as the application of information and communication technologies (ICT) in support of all the activities of a particular business” This type of business has many disadvantages that deprive people of its advantages especially those in the rural areas” E-commerce and E-business are very important ICT tools that can help businesses and organizations...
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...Introduction Online retail businesses have increased dramatically over the past decades. Many factors have contributed to the growth of the online retail business, among which is that no sales taxes are imposed when customers buy goods from out-of-state online retailers. However, many states are now seeking to legislate the Marketplace Fairness Act of 2013 (MFA), which will levy sales taxes on online retailers even they have no physical presence in the state.(1) According to the report Sales Taxes and Internet Commerce, it shows that online shoppers are sensitive to the price and sales taxes of online purchasing. (2) This paper will address three questions:1)Why does the government want to pass MFA to collect sales tax for online retail business;...
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...vs. online trust 8 2.2.1 Define customer trust in online shopping 8 2.2.2 The importance of customer trust in online shopping 9 2.2.3 Findings from past studies 9 2.3 E-business Vs E-drugstore 12 2.3.1 A glance of pharmaceutical industry & drugstore sector 14 2.4 Website factors that might affect the perceptions of customers’ online trust 18 2.4.1 Website factors VS consumer factors 18 2.4.2 Discussion of website factors 19 3. Methodology, data, and model 36 3.1 Methodology and data collection 36 3.2 Model & analysis 37 3.2.1 Variance analysis 37 3.2.2 Factor analysis 40 4. Results and discussion 43 4.1 Results for research questions 43 4.2 Results from factor analysis 47 5. Managerial implications 49 6. Limitation and further research 54 7. Conclusion 56 Appendix A: Customer trust survey 57 Appendix B: Factor analysis of attributes of websites factors (Heavy Loadings) 58 Appendix C: Frequency table 59 References 60 1. Introduction 1.1 Research motivation and objectives It is commonly accepted that e-business is beneficial to the further growth and success of businesses, government, and not-for-profit organizations (Sultan et al, 2002). Specifically, the advent of the Internet has brought new business opportunities to the retail industry. However, no matter how wonderful e-business is, many small businesses still cannot participate in the online market due to a lack of customer trust. While previous academic studies have emphasized the significance...
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...retailing will continue to decline as a result of the continued growth of e-commerce. This decline is inevitable because there is an intense competition between two markets. Businesses find it is more beneficial to operate e-commerce so there are less businesses operate high street retailing. This is because operating e-commerce has a low operation cost such as free rental cost and reduces the expense on human resources. Moreover, there is a larger customer base since it is able to attract customers internationally and nationally, and there is also no time restriction which is one of the main factors that leads to the growth of e-commerce. In addition to this, businesses that operate e-commerce can offer a wider range of products whereas there is a limitation for high street retailing to offer products because of the limitation of space. On the other hand, the high street retailing is not replaceable because customers are more satisfied when they can see real products in hand which enhances the levels of repeat purchasing which shows the demand of high street retailing. However, whether or not the high street retailing will continue to decline as a result of the continued growth of e-commerce depends on the external factors such as economic which affects the level of deposable income. Also, it is depends on the financial capacity of individual business which affects how well they can manage the business during changes in the market. Therefore, the purpose of the essay is to discuss...
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...Factors Affecting Initial Trust in C2C E-Commerce and Strategies of Building Initial Trust in China Huamei Sun Factors Affecting Initial Trust in C2C E-Commerce and Strategies of Building Initial Trust in China Huamei Sun School of Management, Harbin Institute of Technology, Harbin 150001, China E-mail:shm9166@sina.com Abstract The study of initial trust is very important to the development of e-commerce. On the basis of current status of China’s C2C e-commerce, this paper conducts an in-depth analysis of the factors affecting the consumers’ initial trust. At last, the paper provides some valuable marketing strategies as to how to build the initial trust so as to facilitate the success of online transactions. The research conducted by this paper will help enterprise enhance their competitive advantage and contribute to the development of e-commerce. Keywords: Initial Trust, C2C E-Commerce, Online Shopping 1. Introduction The study of the trust in the e-commerce environment has long been mostly focusing on the B2C Model, yet with the development of the information technology, the online C2C business has accounted for more than 75% of the online shopping turnover, which has influenced people’s work environment greatly and become an important part in the daily life of consumers in the information society. Under the C2C e-commerce environment characterized by the person-to-person transactions, it’s difficult for the buyer and seller to build a high degree...
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...would have to purchase these hitches to go through this one state or go around the state of Confusion. What Court will have Jurisdiction of Tanya’s Suit? Tanya Trucker resides in the state of Denial and she is placing suit against the state of Confusion. Therefore, the federal court will have jurisdiction over this case. Cheeseman (2010) states, “A case may be brought in federal court if there is diversity of citizenship” (p 12). Tanya Trucker could file suit in the federal court for violating the commerce clause of the constitution. “The commerce clause grants the federal government the authority to regulate interstate commerce” (Cheeseman, 2010, p. 73). The interstate commerce has the ability to pass laws that regulate the behaviors of business. Is the Confusion Statue constitutional? The Confusion statue is not constitutional. The interstate commerce clause shows this in Article I, Section 9. Cheeseman, 2010 states, “No preference shall be given by any regulation of commerce or revenue to the ports of one state over those of another; nor shall vessels bound to, or from, on state, be obligated to enter, clear, or pay Duties in another” (p 87). This clearly shows that the state of Confusion cannot charge dues, the special hitch, to any other state such as the state of Denial. What provisions of the U.S. Constitution will be applied by a court to determine the statute’s validity? The federal government has the responsibility to enact safety requirements for vehicles, this...
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...Running Header: Mobile Commerce Mobile Commerce Management Information System December 3rd, 2013 Abstract The popularity of m-commerce devices, especially mobile phones among consumers high-lighted a new source of revenue for businesses. An industry review in mobile commerce found a variety of current trends and business models that will affect future strategic uses from a project management perspective. This paper explores m-commerce technology from a business perspective; how it is similar and differs from e-commerce technically; and tries identifying and exploring potential strategic uses for this new technology. Introduction The Global Mobile Commerce Forum, which came to include over 100 organisations, had its launch in London on 10 November 1997 and Kevin Duffey was elected as the Executive Chairman. Over 100 companies joined the mobile commerce forum within a year, many forming mobile commerce teams of their own, e.g. Mastercard and Motorola. Of these one hundred companies, the first two were Logica and Cellnet. Member organizations’ such as Nokia, Apple, Alcatel, and Vodafone began a series of trials and collaborations. Mobile commerce services were first delivered in 1997, when the first two mobile-phone enabled Coca Cola vending machines were installed in the Helsinki area in Finland. The machines accepted payment via SMS text messages. The first mobile phone-based banking service was launched in 1997 by Merita Bank of Finland, also using SMS. It is increasingly...
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...The following report will seek to explain the difference between E-Business and E-Commerce providing examples where applicable to support the answer. Most if not all companies nowadays have realized that the Internet is not only here to stay but that its influence in the way business is conducted will increase with the passage of time. We have all heard the terms e-business and e-commerce being used quite frequently but what do these terms really mean and what are the differences between the two terms that are being used. E -business and e-commerce are terms that are used to differentiate one vendors' product from another. Both terms are different, and that difference matters for today's companies. The ‘e’ stands for electronic networks and...
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...9 1.) What are the unique features of e-commerce, digital markets, and digital goods? * Name and describe four business trends and three technology trends shaping e-commerce today. * E-commerce today is being shaped by not only new technology but also new business trends. In today’s business world small businesses are aided a lot more with bigger companies such as Google and Amazon providing a medium for them to work through. Another business trend is digital everything such as ebooks, ecoupons and instant stream digital movies. Ecommerce is also transforming the way industries function. As with the digital everything trend, marketing firms are now inclined to focus heavily on digitals ads as opposed to billboards and other tangible forms of advertising. * However, the driving force behind all of these trends and the enabler is the rapid expansion and growth in technology in recent years. Wireless technology and the ability to access the internet from anywhere due to wireless hotspots has to be one of the biggest reasons why ecommerce has emerged as such a huge force. Other technology such as mobile devices that allow for the use of the internet and the ability to use ebooks is also huge. Social networking sites have also been a huge catalyst for the growth of ecommerce as it is a great way to expose the public and consumers to products and services. * List and describe the eight unique features of e-commerce. * Ubiquity – internet/web access is...
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...National Extended Diploma in IT|Unit 8: E-commerce| Assignment title|Assignment 2 Shopping and Handling Money Online| In this assignment you will have opportunities to provide evidence against the following criteria.Indicate the page numbers where the evidence can be found | Criteria reference|To achieve the criteria the evidence must show that the student is able to:||Task no.||Evidence| P5|Examine the social implications of e-commerce on society||1||Booklet| P6|Plan an e-commerce strategy||3||Magazine article or a Podcast| M3|Design an interface for an e-commerce business||5||Interface| D2|Compare different payment systems used by e-commerce systems||2||Booklet| |||||| |||||| |||||| |||||| Learner declaration| I certify that the work submitted or this assignment is my own and research sources are fully acknowledged.Learner signature: Date:| Assignment brief| Qualification |Btec Level 3 National Extended Diploma in IT| Unit number and title|Unit 8: E-commerce| Start date|| Deadline || Assessor name|SGU| | Assignment title|Shopping and Handling Money Online| Assignment BriefIn this assignment you will be looking at alternative payment methods for e-commerce and how these affect the shopper’s experience online. You will then research existing e-commerce sites to better inform your own e-commerce strategy. | Scenario: You have been asked...
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...University Introduction Commerce is the conducting of business; it could be buying, selling, marketing, or providing services. The newer forms of commerce are electronic commerce (e-commerce) and mobile commerce (m-commerce). The types of e-commerce are business-to-business, business-to-consumer, and consumer-to-consumer. The traditional commerce practice required consumers to buy at a retail location, order from catalogs over the phone, or fill out order forms to mail in. These processes where lengthy and inconvenient to consumers needing products fast or even business needing a rush order could still take weeks. E-commerce emerged eliminating the long processes of ordering and waiting on receipt of order, then processing; to just clicking buttons and shipment within hours or days. E-commerce and M-commerce have many benefits to businesses and consumers but as with any great thing there are challenges. In attempting to implement a multi-stage model for e-commerce with global systems, the key challenges are; cultural, language, time and distance, infrastructure, currency, and state, regional, and national laws. Cultural challenges Culture includes difference in morals and beliefs, language, currency, laws and the way individuals as well as businesses function. Cultural challenges occur when the major understandings and assumptions of the business leaders is different from the consumer or other business, in which business is to be conducted with. Within e-commerce cultural challenges...
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