Task 1 (e-business)
Customer Service takes variety of forms based on the nature of the business and the target market. Electronic business applies to both business to business (B to B) and business to consumer (B to C) organization. B to B are two businesses that work together for the selling and buying of goods and services like a manufacturer serving components on line.
Business to business purchasing process is a structured process involving complex decision-making and procedures. Each organization has its purchasing process for B to B. 1.1 Purchasing process for business to business

Identifying need or problem
Developing product specification sspecs+++++ss+++++++specification++++++++
Searching for prod/supplier
Evaluating products and supplier
Placing an order
Evaluating products and supplier performance performance Follow up on purchase

B to C organization.
Selling goods and services to customers like Amazon.com serve the customers directly.

Amazon
Retailer
Customer
In business to customers, the purchasing process is as follows:
B to C buying process
Identifying need
Looking for information
Checking for alternatives
Purchase decision
Post purchase evaluation

Business-to-business (B2B)
B2B describes commerce transactions between businesses, such as between a manufacturer and a wholesaler, or between a wholesaler and a retailer.
Business-to-consumer (B2C)
B2C (sometimes also called Business-to-Customer) describes activities of businesses serving end consumers with products and/or services.
General Buying Cycle
1. Acknowledging the need
2. Awareness
3. Research
4. Consideration (the short list)
5. Evaluation
6. Purchase
7. Applications
8. The Experience
9. Reaction
10. Opportunity for advocacy
Differences between B2B and B2C sales
1. Speed of Sales Process — B2C sale is typically faster
2. Number of Decision