...innovative, creative minds that continue to develop new products and categories. Zappos cornered the market of offering a kid friendly web site to shop via the internet or better known as on-line shopping. Zappos has made a toast to the innovative cyber shopping experience that is capped off with a fine taste of rare champagne by offering exceptional customer service. Zappos corporation is so knowledge and confident in their product line that their motto state the policy of easy return without any hassles. In the event that your merchandise that you order on-line does not exceeds your exceptional Zappos is willing to return the item(s) at no additional charge to the customer. Zappos continues the quest for exemplarily customer service. Mr. Nick Swinmurn founded Zappos after a frustrating day at the mall looking for shoes that he never found. The shoes he found were either too big, too small, or the wrong color and material. The frustrations lead Mr. Swinmurn to start a shoe website that offered the best selection and best service. Tony Hsieh was an early investor whom soon accepted the role of the CEO of Zappos whom sold to Microsoft in 1998. Suggest two (2) actions that other...
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...What’s the Difference?: An Exploration Into the Different Aspects of Ethical and Unethical Leadership Richard Borashan Randall Carter Jr. Ting-Jung Hsu Ya-Hui Hu University of La Verne October 12, 2011 Table of Contents * Abstract * Introduction * What is the moral responsibility of a leader * Why is the moral responsibility of a leader important * Principals of ethical leadership * Five ethical behaviors * The impact of unethical leadership in organizations * Examples of unethical leadership * Conclusion * References Abstract The purpose of this paper is to understand the principals and the differences between ethical and unethical leadership. The research area includes areas of the characteristics of ethical and unethical leaders, how they operate, what places them in either category, and how the theories translate into the real world. Some examples of questions raised are as follows: What it means to be ethical and unethical, how can one distinguish between the two, and do people like this exist in the real world. Based on the research and the answers a guideline is set to define the difference between the two types of leaders. Introduction There is no question that many companies have prompted to carry out the ethics issues, and they are also making a set of the organizational cultures. In the mean time, some companies, which have further view, are also providing ethics training to managers. Nowadays, business...
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...Strayer University 27 October 2013 Many organizations have been in the news over the past few years due to accounting ethical breaches that have affected their customers, employees, and the general public. I searched the Internet to locate a story in the news that depicts an accounting ethical breach. I selected Krispy Kreme. I enjoy their hot donuts and was curious to learn more about how they played with the numbers. For some reason I always want to dig into the trickery behind the manipulation of financial statements. When we get right down to it playing games is what happens. Someone comes along and they think they know something the rest of us are too dumb to know. They think they are special and that God bestowed upon them special powers to get away with something no one else has been able to get away with in the entire history of mankind. I am intrigued with the thought process behind the faces of these people who think they have what it takes to trick the rest of us. I can only think of a few words; hubris, vanity, ego, arrogance and delusional. I do not believe it is truly possible to ever get away with anything. No man has a good enough memory to be a successful liar. Given the corporate ethical breaches in recent times, I will assess whether or not I believe that the current business and regulatory environment is more conducive to ethical behavior. I will say up front that as I start this paper I do not believe anything has improved in America or in the world...
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... A code of ethics is a set of written guidelines issued by an organization to its employees and management regarding ones conduct and behavior (Business Dictionary, 2011). Principles and standards are important, but they are also crucial in everyday life expectancy as well as his or her work setting. The function of a code of ethics policy is to provide its personnel, administration, board of directors, and others an orientation that abides by a business course of action, principles, and ethical standards. Each business should develop a code of ethics as a standard for his or her industry to abide by daily. It should concentrate on major factors important to the individually industry requirements. The honesty of an industry and its workers is essential to the general success of the organization as a unit. This evaluation focus is on Wal-Mart the number one fortune 500 company in the world. This process will include general information about Walmart including its mission statement, ethical system, and it putting into practice on an employee, management, or board of director level. This paper will also include information on modifying the existing policy, reactions expected from employees and managers, effects of organizational culture and the effect on the organization itself. History In 1962 the first Walmart discounted store became a reality in the state of Arkansas. Saving individual money to help him or her establish a better lifestyle was the central objective that...
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... 01st Aug 2013 Due Date 018800020682 UOP Hemis Code G0703121T/B1889671 Strategic and Module Code Comparative HRM Mr Cheah Cheng San U22712 OFFICIAL USE ONLY Marker’s comments Marker’s name: Initial marks awarded Penalty on late submission Penalty for plagiarism Final marks awarded /100 /100 T213 U22712 Assignment September 2013 QUESTION (TASK 1 weighting factor: 40% of total CW marks) Enron: What Caused the Ethical Collapse? Kenneth Lay, former chairman and chief executive officer (CEO) of Enron Corp., in an introductory statement to the revised Enron Code of Ethics issued in July 2000, wrote: “As officers and employees of Enron Corp., its subsidiaries, and its affiliated companies, we are responsible for conducting the business affairs of the companies in accordance with all applicable laws and in a moral and honest manner.” Lay went on to indicate that the 64-page Enron Code of Ethics reflected policies approved by the company’s board of directors and that the company, which enjoyed a reputation for being fair and honest, was highly respected. Enron’s ethics code also specified that “An employee shall not conduct himself or herself in a manner which directly or indirectly would be detrimental to the best...
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...Leadership Style Xerox Corporation Leadership and Organizational Behavior BUS520 December 13, 2014 Xerox is a provider of business processing and document management. Its mission is to become change agents and innovators to meet customer’s challenges. The company creates business processing outsourcing, information technology solutions, new technologies, products and services for world class commercial and government clients. Xerox designs, develops and delivers information technology solutions that utilize data centers, help storage desks, and managed facilities (Mergent Online, 2014). To be successful in this industry the company requires a powerful, dedicated, and committed Chief Executive Officer. In 2009 they promoted from within the company and capitalized on Ursula Burns’ abilities. Chief Executive Officer The Chief Executive Officer (CEO) of Xerox is Ursula Burns; she has catapulted through the company since 1980. Ursula was born in New York City New York in 1958; she received a bachelors of science in mechanical engineering from the Polytechnic Institute of NYU and a master’s of science degree in mechanical engineering from Columbia University (Burns, 2014). Ms. Burns joined Xerox as a summer intern in 1980 working her way up through the company and securing key leadership positions along the way. Ursula became the CEO of Xerox in July 2009 and soon after made the largest acquisition in Xerox history with the purchase of a computer services company...
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...508: The Business Enterprise May 29, 2011 Justifying Hacking into a Web site In 2010, McDonald’s said that customer information was exposed after a security breach involving an email marketing managing firm. McDonald’s released a statement explaining that information was obtained by an “unauthorized third party”, but added that financial information and social security numbers were not part of the data accidentally exposed. (Security Magazine, 2010) A security breach exposed iPad owners including dozens of CEOs, military officials, and top politicians. They, and every other buyer of the cellular-enabled tablet, were vulnerable to spam marketing and malicious hacking. The breach, which came just weeks after an Apple employee lost an iPhone prototype in a bar, exposed the most exclusive email list on the planet, a collection of early-adopter iPad 3G subscribers that includes thousands of A-listers in finance, politics and media, from New York Times Co. CEO Janet Robinson to Diane Sawyer of ABC News to Mayor Michael Bloomberg. It even appears that White House Chief of Staff Rahm Emanuel's information was compromised. In fact, it is believed 114,000 user accounts were compromised, although it's possible that confidential information about every iPad 3G owner in the U.S. has been exposed. (Tate, 2010) Earlier this year, the names and e-mails of customers of Citigroup Inc. and other large U.S. companies were exposed in a massive and growing data breach after a computer...
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...Selecting the right individuals to comprise the board that will provide adequate oversight and ensure alignment of management to that of shareholders and stakeholders best interests is vital to the success of the company. This paper explores how boards are formed, how individuals become part of boards, the type of individuals that should comprise a board, CEO duality and the advantages and disadvantages of having non-executive board members. How Boards are formed When forming a board of directors the c-suite should see the board and its members as a strategic partner rather than as a necessary requirement a corporation must have. The initial question that must be answered when considering forming a board of directors is what type of board does your organization need and select appropriate board leadership that meets the needs of your organization. In forming a board of directors many things must be taken into consideration such as the composition of the board, the number of board members, committee structure, roles and responsibilities, evaluation metrics for board performance and meeting frequency. Each of these elements will lead to the success of the board creating a strong platform for corporate governance. How do individuals become part of the Board of directors (Methods / Process)? In Canada upon incorporation of a company the incorporator provides an initial list of the board of directors they have selected. Within the first 18 months of the...
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...Andres Garcia Memorandum Date: March 3, 2012 To: President of the United States Fr: Andy Garcia Re: Holding them Accountable Mr. President, Trust and ethics are very important factors in the business world. We have to create a number of different solutions that help play a key role in building proper business ethics from employees, shareholders, board of directors, the CEO and the American people. I feel that all businesses need to promote accountability, transparency, and compliance, corporate governance systems and rely heavily on “gatekeepers”—corporate directors, in-house and outside counsel, and internal and external auditors. We need to revolutionize and rebuild trust and confidence again in the business world. Confidence in the character of the business world will enhance predictability, reliability, dependability, integrity, and regularity. Trust will give the business world a form of freedom. It will allow the business world to explore new directions, possibilities, and alternatives. Although trust always has its limits and always involves risk, trust frees the business institution from the need to continuously recheck, rethink, and reanalyze every decision and action they make. But we still need to have “gatekeepers” to keep executives from committing fraud again. Savings & Loan Scandal There have been many disappointments in my lifetime and that’s just in the past 30 years where the government has had to step in and provided some assistance at...
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...LS312 Unit Eight Cost Justified Minicase Tapestry Dalrymple February 5, 2013 The stakeholders in the Cost Justified Minicase are Joe the District Manager of Computer Operations, Mary, Joe’s supervisor, the CEO, the employees, the shareholder, and the company. The interests of the stakeholders are avoiding scandals, following legislation by knowing the security laws, understanding public interests, and displaying accountability. Every stakeholder has the rights and responsibility to promote honesty and integrity from management. This case applies to the Securities Acts and the Sarbanes-Oxley Act. Joe and Mary participated in illegal and unethical actions. Both knew there was a performance problem but reported a misrepresentation of the recently installed system that was actually not achieving the expected results. Mary requested a report to be written by Joe that the system was performing as projected even though it was not and send a copy to the CEO. It was also a request for Joe to send in a report that the savings portrayed in the original justification documents are being achieved. Joe worked hard to achieve his goals in the company and was worried about Mary’s request and the statement she made to him about having doubts about his ability to perform as a District Manager for the company because of his reluctance to her request. This misrepresentations affect the company financially and the shareholders...
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...LOPEZ Ayanna Kirton, Staff Reporter IN RECENT years the term 'business ethics' has taken on new relevance in the wake of accounting scandals that have discredited some of the world's largest and well-respected companies. The list includes WorldCom (now MCI), Tyco International, Parmalat, and Enron whose financial executives have faced charges and possible jail time for financial misdeeds. Now, the Business Roundtable (BRT) aims to restore public confidence in Corporate America with a US$3 million initiative to educate future CEOs on business ethics. According to an article published by Business Week, on January 14, 2004, the BRT, an association of 150 chief executive officers of leading United States companies, announced it was creating a new business-ethics centre. The Business Roundtable Institute for Corporate Ethics will be housed at the University of Virginia's Darden Graduate School of Business Administration. The BRT hopes to deflect criticism of CEO excesses by developing a business school ethics curriculum as well as train executives and conduct research. Ethics education and training are important elements in the creation of ethically sensitive business cultures. In a presentation on Jamaican Business Ethics, Dr. Michael Witter, senior lecturer and head of the Department of Economics at the University of the West Indies (UWI), said to understand business ethics, a clearer understanding of the meaning of the phrase was critical. REFLECTIVE CONSIDERATION According to...
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...In 2001, the nation was rocked by the collapse of Enron, a multibillion dollar corporation that employed thousands of people and had affiliations right up to and including The White House itself. It is important, in starting, to understand how Enron rose to power and later imploded. Enron itself came to be born as the result of a 1985 merger of Houston Natural Gas and InterNorth-a Nebraska based gas pipeline company. Its most valuable asset and the largest source of honest income, the 1930s-era Northern Natural Gas, was eventually purchased back by a group of Omaha investors, who moved its headquarters back to Omaha, and is now a unit of Warren Buffett's MidAmerican Energy Holdings Corp. NNG was put up as collateral for a $2.5 billion capital infusion by Dynegy Corporation when Dynegy was planning to buy Enron. When Dynegy looked closely at Enron's books, they backed out of the deal and fired their CEO, Chuck Watson. The new chairman and head CEO, the late Daniel Dienstbier, had been president of NNG and an Enron executive at one time and was forced out of Enron by Ken Lay. Dienstbier was an acquaintance of Warren Buffett. NNG continues to be profitable today. As was later discovered, many of Enron's recorded assets and profits were inflated or even wholly fraudulent and nonexistent. One example of fraudulent records was in 1999 when Enron promised to pay back Merrill Lynch & Co. investment with interest in order to show profit on its books. Debts and losses were put into entities...
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...Assignment 1- “How Personal Can Ethics Get?" BUS 520- Leadership and Organizational Behavior 1. Discuss how personal differences and preference can impact organizational ethics. http://www.oppapers.com/essays/Assignment-1-How-Personal-Can-Ethics/705932 To understand personal differences and preferences we must first discuss personality. An individual’s personality is defined by five major indicators which can be defined as emotional stability, agreeableness, extraversion, conscientiousness and openness. (Don Hellriegel & John W. Slocum, 2010) The one I find most impending on organizational ethics would be conscientiousness. Conscientiousness is defined by Hellriegel and Slocum as being the individuals concern of their self discipline, the ability to act responsibly and the ability to direct their behavior. A person who is more conscientious is more inclined to be responsible, careful, respectful, driven and thorough. The opposite can be said about a person that is less conscientious. Organizational ethics can be defined as the ethics outlined by the organization and how the organization is expected to respond to internal or external stimuli. (Organizational Ethics, 2011) If an individual is not conscientious in their own personal life, how can they be conscientious when it comes to upholding the organizations ethical structure? http://www.termpaperwarehouse.com/essay-on/Assignment-1/36619 Ones upbringing and life's experiences form ones world view and how one thinks...
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...HISTORY The increasing complexity of modern business and other organisations has created the need for a specialist in various business controls: the internal auditor. We can understand better the nature of internal auditing today if we know something about the changing conditions in the past and the different needs these changes created. What is the earliest form of internal auditing and how did it come into existence? How has internal auditing responded to changing needs? As the operations of an organisation become more voluminous and complex, it is no longer practicable for the owner or top manager to have enough contact with all operations to satisfactorily review the effectiveness of performance. These responsibilities need to be delegated. The Development of the Profession of Internal Auditing Internal auditing has evolved from accounting-oriented to a management-oriented profession. At one time, internal auditing functioned as a junior to the independent accounting profession, and attesting to the accuracy of financial matters was the profession's main concern. Now internal auditing has established itself with a far broader focus. Modern internal auditing provides services that include the examination and appraisal of controls, performance, risk and governance throughout public and private entities. Financial matters represent only one aspect of the purview of internal auditing. Requirement to have Internal Audit Activity In January 2004, the...
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...Introduction The problem to be investigated is how the correlation between trustworthiness, leadership and ethical stewardship influences organizational members to trust their leaders, thus operating a successful organization. In order to understand how these three elements merge in order to create a culture of trust within the organization, we must investigate each of the three elements and understand what an organization is. Organization People working together in a structured environment who strive to achieve a common goal or objective is an organization. Some organizations are businesses which exist to market goods and/or services in order to generate profits. Others are non-profit in nature, such as community youth sports leagues, community service groups like shelters and food banks and churches which exist to serve the spiritual needs of society. Regardless of their purpose, all organizations share one attribute; they must be run by effective people who can instill the organization’s core values/cultures and motivate others to passionately work to achieve the organizations goals, effectively and efficiently. In other words, they require leadership. Leadership Leadership is defined by individuals differently. Regardless of the definition, leadership has the same final outcome. This writer’s definition of leadership is: the art of influencing others to accomplish the task, job or goal at hand with available resources, employees, time and money. Basic...
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