...Introduction FedEx is a network of companies that provides specialized shipping, global trade, supply chains and information services to its customers. The organization’s service area includes 220 countries and territories including every address in the United States while employing more than 270,000 people worldwide. FedEx Corporation has a global headquarters in Memphis, Tennessee that leads the operating companies bearing the FedEx name worldwide including FedEx Express and Home Delivery, FedEx Ground, FedEx Freight, FedEx Kinko’s and Print Services, FedEx National LTL, FedEx Custom Critical, FedEx Trade Networks and FedEx Supply Chain Services. (X Facts, 2007) FedEx will produce superior financial returns for shareowners by providing high value-added supply chain, transportation, business and related information services through focused operating companies. Customer requirements will be met in the highest quality manner appropriate to each market segment served. FedEx will strive to develop mutually rewarding relationships with its employees, partners and suppliers. Safety will be the first consideration in all operations. Corporate activities will be conducted to the highest ethical and professional standards. FedEx is committed to making each customer’s experience positive as the company strives to uphold its promise “We Deliver”. Technology plays a key role in the organization’s ability to continually support customer service goals. FedEx’s technology is constantly...
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...FEDEX CASE 1. List the business processes displayed in the video: 1. Federal express currier picks up a package 2. Currier scans the box to electronically alter FedEx that the package is in their hands 3. Packages are brought to a hub (a large FedEx warehouse) 4. Packages are unloaded onto a conveyer belt that carries to a scanner that weighs the boxes and measures the size. This tells FedEx how much to charge the customer for shipping. 5. Packages go to a multidirectional scanner, with 40 cameras that scans and inputs the label. Labels tells the scanner where the box is being shipped 6. Any package that can not be scanned is sorted manually 7. Packages are then diverted automatically (or manually for packages that are not able to be scanned) and pushed down slides to their respective locations to be put into cargo containers 8. Each cargo container is weighed and then loaded onto a plane 9. FedEx air control center routes the plane and monitors flying conditions 10. Packages are still being monitored here 11. Plane lands, packages go to another sorting center 12. Packages are put on a truck and delivered to your door 2. List the types of information systems shown in the video. Can you describe how systems that were not shown might be used at FedEx? The information systems shown in the video are: * Management Information System (MIS): The FedEx system is set up to track packages at each point in their delivery process...
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...Furthermore, it will also increase the involvement in employee’s personal life which included voter registration, health and safety, personal taxation, housing and others. Next, the more complex employee mix which mean mix of more people from more different cultures and ethnic backgrounds as a more significant part of the workforce and the more complex external influences which included different cultures, political systems, ethics and laws which will increased the risks, such as emergency exits for illness, personal security, kidnapping and terrorism. (Paul Banfield & Rebecca Kay, 2008) 1.1-Background of FedEx FedEx was founded by Frederick Wallace Smith which was originally known as federal express delivery company in the world and the largest in the world in Memphis, Tennessee. FedEx Corp. was formed in January 1998 with the acquisition of Caliber System Inc. FedEx sought to build on the strength of its famous express delivery service and create a more diversified company that included a portfolio of different but related businesses. Caliber subsidiaries included RPS, a small-package ground service; Roberts Express, an expedited, exclusive-use shipping provider; Viking Freight, a regional, less-than-truckload (LTL) freight carrier serving the Western U.S.; Caribbean...
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...Company Analysis: FedEx Iveta Stoycheva MNGT 370 Dr. Charles Funk 12/07/2010 FedEx Corporation specializes in overnight delivery of high-priority packages, documents, and heavy freight. The company created the overnight air-express industry virtually singlehandedly in the 1970s; its success was such that by the 1990s it faced the sincerest form of flattery: increasing competition from rival carriers However, FedEx's continued mastery of logistics and its ability to track packages during the shipping process has enabled it to retain its leadership role in the express air cargo industry, as well as act as a moving warehouse for numerous corporate and individual customers. It operates in 211 countries, and serves all of the United States, providing 24-to-48-hour delivery of valuable, time-sensitive cargo to any destination worldwide. FedEx was founded as Federal Express Corporation in 1971, by 28-year- old Memphis, Tennessee, native Frederick W. Smith. Smith, a former Marine pilot, originally outlined his idea for an overnight delivery service in a term paper he wrote for a Yale University economics class. He felt that air freight had different requirements than air passenger service and that a company specializing in air freight rather than making it an add-on to passenger service would find a lucrative business niche. Speed was more important than cost, in Smith's view, and access to smaller cities was essential. His strategies...
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...Summary It will be provide the description about the FedEx (Federal Express Corporation) include industry type, competitors, leadership and so on. Also include the background and the internal and external problems like employee reward and recruiting. This report also provide the current leadership style and also the evaluation of leadership style which the basic reward system and motivated reward system. At the same time, describe of the internal leadership , which the Strength and weakness of leadership include the motivation relation, team dynamics, decision making and so on. In additional, we will show how the leadership strategy is going to affect the organization success and also provide the feedback and recommendations to achieved the company goals in the future and the increase of market share for the organization. 1. Introduction of Company Background Federal Express Corporation (FedEx) was built in 1971. The company was operating on 1973 and flies to 186 distributes within 25 cities in the US. However, in a 40 years later FedEx has grown to 658 aircrafts, deliver 7.500.000 packages per day and more than 220 countries around the world (FedEx, 2015). All this was a possible thanks to FedEx’s global acquisition strategy, the main competitive advantage, which has given the company a unique ability to access various markets around the globe. The multiple built firms and companies acquired by FedEx in various countries have all been integrated into a special...
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...Q. Critically analyse the article for the meaning of strategic human resource management and identify the factors impacting on strategic human resource management in contemporary organisations. Before an argument can be put in place about whether human resource management (HRM) can be strategic, we need to be aware that human resources (HR) is more then maintaining personal functions. Corporate and economic developments since the 1950Ў¦s have dictated that businesses, to remain competitive, need to view HRM as an evolutionary process which combines the HR functions with the HR policies and strategies, with the business strategies and management teams, with all stakeholders (Unions and Governments) and with the organisation and understanding of the actual employees themselves. Strategic HRM is about aligning the abilities and desires of the employee with the needs of the business so that the corporate objectives can be met. HRM can no longer afford to be viewed as simply an administrative task. Corporations need to have ÐŽÒproactiveЎ¦ policies to attract and retain the right type of people to their business and in this ever changing and uncertain economic climate the management of employees takes on an even greater role. Using the VIRO (value, rareness, imitability, and organisation) human resources can be proven to be strategic and therefore, provide firms with a competitive advantage through its people. The article by Barney and Wright (On becoming a strategic partner:...
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...in 1971; this company evolved into the FedEx Corporation in 2000 (FedEx, 2011). For the 2011 Fiscal Year, they had revenue in excess of $39 billion dollars. FedEx is comprised of more than 290,000 global employees. They process more than 8.5 millions shipments each day (FedEx, 2011). FedEx provides services to more than 220 countries and territories, including every address in the United States (FedEx, 2011). FedEx Corporation is the premier provider of shipping and information services worldwide. Their mission statement is evident in everything they do. The mission of FedEx is “FedEx Corporation will produce superior financial returns for its shareowners by providing high value-added logistics, transportation and related business services through focused operating companies. Customer requirements will be met in the highest quality manner appropriate to each market segment served. FedEx will strive to develop mutually rewarding relationships with its employees, partners and suppliers. Safety will be the first consideration in all operations. Corporate activities will be conducted to the highest ethical and professional standards (FedEx, 2011). The operating strategy of FedEx works seamlessly and continuously on three levels: compete collectively-they are one brand worldwide and speak with one voice. Operate independently-allowing the different networks the ability to meet the needs of their clients. Manage collaboratively-FedEx works together for loyal relationships with...
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...number of employees). FedEx Express Company is a package services organization based in Memphis, Tennessee. They offer transportation services and house the world’s largest variety of shipments. In recent years, this company changed their services to offer other services besides express shipping. By FedEx expanding their services, it has helped their business grow in size now operating in eight different companies under the FedEx umbrella (History of FedEx, 2012). FedEx Express is the first overnight courier service that runs next day air service as wells as time-certain global service. FedEx Express controls the world’s largest domestic aircraft fleet, to include a large fleet of wide bodied domestic aircraft. This allows the company the capability of carrying more cargo shipments than any other airline or shipping company (History of FedEx, 2012). FedEx Ground assures day-confident delivery for Canada and the United States at a cost savings, when compared to the Express side of the company. They operate a huge fleet of vehicles that has independent owner and operators. These drivers are independent contractors that manage specific delivery routes and areas (History of FedEx, 2012). In addition to the two companies listed above, FedEx Corporation also has six other operating companies under its umbrella: FedEx Home delivery, FedEx Smart Post, FedEx Freight and FedEx Custom Critical (History of FedEx, 2012). These are subsidiary of FedEx Corporation, delivering packages...
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...Management information system FedEx Corporation: Investing in Information Technology for Competitive Advantage in a Dynamic Global Environment. Having read this case, do you think Federal Express has been “strategic” in its deployment of IT resources? Support your position with relevant arguments from the case. According to Rolli, J. (2012) management information system is the process of efficient development of technological aspects to generate efficient set of knowledge and information demanded for division making. Information system is one of the basic resources used in any organization, but only the smart organizations knows how to convert it to a competitive advantage for them. According to Michael E. Porter, Competitive advantage was published in 1985 as the essential companion to competitive strategy, he has also shown that the goal of any business is to achieve a competitive edge over their competitors. FedEx is the best example for a success organization who converted information system into company competitive advantage. FedEx was founded by Frederick W. Smith in 1971. Therefore the answer to the question as Carter said: “The answer is absolutely yes.” IT investment strategy used in FedEx Company are incredibly unique comparing to other companies in the same market such as UPS and DHL. Knowing that UPS is a bigger company than FedEx which came second after UPS, but FedEx considered the leader company in innovation by using technology which then the...
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...Recommendation FedEx is a logistical service company employing 100 000 employees all around the world. They are specialised in transportation, e-commerce and business services. In order to be successful in their job they came up with a really efficient information system. But there is also some problems what should be improved for their better perpous. Here are the recommendations for Fedex enterprise systems- 1. First of all, FedEx receives on the Internet complaints and criticisms about the last part of its shipping process: the delivery by hand. In December 2011, a video has created a buzz on the internet: it was showing a FedEx employee throwing a computer monitoring over a gate because nobody answered. Other customers are complaining about packaging left in unsecure places where it could have been stolen or next to a dog. Lastly some people have never received their order. This raises the question of the reliability and trust into the shipping, to the employees and FedEx itself this is far more important as the competition becomes very harsh: DHL, Chronopost EPS, UPS are rivals. 2. One of the solutions may be to work on the confidence between FedEx and its customers, and reinforce loyalty. The receiver should be aware of the future arrival of the package (date, time) and could leave another address just next to the real one where it could be left (at a neighbor’s, a close shop). 3. Another solution could be an incentive for employees according...
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...Company Analysis: FedEx is systematically apperceived as a standout among the most recognized brands in the world. FedEx located and oversaw in Memphis, Tennessee and formally start operations on seventeen April, 1973. Federal Express started by Frederick W. Smith. FedEx has designed a set of new and interesting solutions to facilities buyers of more than 220 states. FedEx Company offers strategic and logistical backing for an assortment of operational divisions, formerly referred as FedEx Services, FedEx Freight, FedEx Ground, and FedEx Express. These bodies compete all together under FedEx name, however work relatively independent. FedEx select for best corporation at ranking number 64 in Fortune 500 (Fortune, 2014). FedEx express frequently...
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...the military student able to adapt its principles to modern warfare, it even now, twenty-five centuries after its preparation, is a valuable guide for the conduct of war. Although the chariot has gone and weapons have changed, this ancient master holds his own, since he deals with fundamentals, with the influence of politics and human nature on military operations. He shows in a striking way how unchanging these principles are. Therefore, Sun Zi Art of War contain with 13 chapters. There are: 1) Detailed Assessment and Planning 2) Waging War 3) Strategic Attack 4) Disposition of the Army 5) Forces 6) Weaknesses and Strengths 7) Military Maneuvers 8) Variations and Adaptability 9) Movement and Development of Troops 10) Terrain 11) The nine Battlegrounds 12) Attacking with Fire 13) Intelligence and Espionage Sun Zi’s Art of War is not only an art of war, but also a teaching material for MBA and applied into the business by modern businessperson today. Therefore, it is important to understand the exact meaning and implication of the work, in order to be familiar with the circumstances prevailing at the time. The topic we had chosen is Chapter 1-Detailed Assessment and Planning. In general, this chapter is thorough analysis before war and war is about deception. Sun Zi said: “The conduct of war is a matter of vital important to the nation.” This will determine the survival or death of the country. In other words, there is matter...
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...Paper Carol J Spencer MGT/230 August 5, 2013 Yolanda Callaway Organizational Structure Paper FedEx uses a divisional organization structure, due to the many different facets of the company. When the company first started, a vertical structure fit the basic needs, but as the company expanded into an international overnight courier service, ground delivery service, and freight company, it became necessary for the organizational structure to expand as well. The company, originally known as Federal Express, started small so the business structure was simple. As the company grew and added more branches, it was necessary to expand the structure model. The divisional structure that is used looks like this: (Unknown, 2012) (Unknown, 2012) The divisional structure works for this company because of the many different branches that it has acquired over the years. A vertical structure, which worked in the beginning, now would strangle the business. There are too many details for one person, or one CEO, to manage on a daily basis. The first day of business for the company included delivering 186 packages overnight. Today the business moves 30 million pounds of freight, travels 500,000 miles by air alone. The couriers, the people in the trucks with the FedEx logo that are seen on dirt roads out in the country as well as on every city block, put in 2.5 million miles a day (FedEx, 2013). A vertical organization structure, like that of the military, would not be adequate to manage...
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...B2B Marketing Plan of FedEx 1.0 Introduction According to Hutt and Speh (2004), Contemporary businesses operate in an environment that gets fiercely competitive by the day. To deal with this intensity of rivalry the typology of business networks has experienced extensive changes. One of the marked changes that businesses are undertaking is a change in marketing techniques. In an era where switching costs are low making customer loyalty to be shaky, old marketing strategies are no longer efficient. To attain a competitive edge and to attain sustainability, companies are being forced into the aspect of not only concentrating on current customers but actively looking for prospective customers. These changes in organizational buying and selling behaviour can be explained by the concept of B2B marketing. The goal of this paper therefore is to write an managerial report on B2B communication at FedEx. To achieve this goal it is imperative by understanding the fundamentals of B2B marketing. The second section will be a brief overview of the company in question, FedEx. This will be followed by the crux of the report an exploration of B2B marketing at FedEx. The paper will then be concluded by a summary of the major points covered. 2.0 Fundamentals of B2B Marketing Business to business branding hereinafter referred to simply as B2B is a marketing terminology that is used to describe a multi layered commercial strategy between businesses. Biemans (2010) explains that B2B...
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...Executive Summary This report endeavors to look at FedEx from the strategic initiative point of view and how it was able to adapt to changing business environment to improve itself. While organisations the world over have come and gone a few leave a lasting footprint on the way they have moved in the particular sector. FedEx with its various innovative ideas has left lasting footprint that has forever altered the scope of service within the logistics industry. From its humble beginnings as a delivery company, it has set itself up a global logistics and business services organisation that has shaken the belief held by behemoths regarding the level of innovation and service that they can offer to the customer base. With its out-of-box approach it has made industrial leaders like UPS, DHL etc, and look like new kids in the block. The strategic initiatives that the organisation has taken during various time a frame has exemplified the leadership ability of Mr. Smith to work toward uncertainly and how to respond to them. Introduction A general assumption regarding strategy is that executives by applying a set of tools will be able to predict a future of any business clearly enough to choose a clear strategy or direction to adopt. This overall scenarios and assumptions made usually led to a layout of vision for the future with assumed precision. However, one needs to remember that when the time ahead looks uncertain this approach is at best only helpful marginally and...
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