...University of Phoenix Material • Intercultural Competence Worksheet PART A: Short paragraph INSTRUCTIONS: RESPOND TO EACH QUESTION BELOW WITH AT LEAST 150-WORDS, USING COMPLETE SENTENCES. ADDITIONALLY, INCLUDE AN EXAMPLE FROM THE READING MATERIALS THAT SUPPORTS YOUR POSITION. 1. What does “intercultural” communication mean to you? Intercultural communication to me is the way people of different cultures, races, ethnicities etc., all communicate. It is also how different cultures are understood by others. Intercultural communication shows how people of different countries and cultures act and communicate with each other. Communicating with people of different countries, races, ethnicities, religions, etc. is a big part of working in corporate America. Whether it’s a large company that has stock and constantly communicating overseas or a small company that just has diversity in their company intercultural communication is necessary. An example from the reading materials is when President Obama was elected. When he was elected Kenya made a national holiday out of it. In the United States from all over from the east coast to the west coast some celebrated while others hated the fact we had our first African American president. Hate crimes broke out all over the United States from the east coast to the west coast. Many saw this election as a way to improve international communications. 2. Define “intracultural” communication. How is this definition both similar...
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...| |Intercultural Communication | Copyright © 2010, 2009, 2004 by University of Phoenix. All rights reserved. Course Description The purpose of this course is to assist students in understanding and applying the principles of effective intercultural communication in a diverse society and in global commerce. Students will develop an understanding of why and how cultural issues influence effective communication. This course introduces techniques for improving written, oral, and interpersonal communication skills in response to intercultural settings. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents: • University policies: You must be logged into the student website to view this document. • Instructor policies: This document is posted in the Course Materials forum. University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities, read the policies governing your current class modality. Course Materials Lustig, M. W. & Koester, J. (2010). Intercultural competence: Interpersonal communication across cultures...
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...Saborio Business 600 Final Paper August 27, 2012 By Keith Alston In today's workplace, communication is the key of every aspect of your job. With the increased globalization of workplace settings across most industries, today’s managers need a more precise understanding of intercultural communication in an effective management strategy. It is important that managers proactively engage in communication skills assessment and make necessary adjustments in order to address the current needs of today’s increasingly diverse workforce. When assessing intercultural communication, it is important to have a plan in place and keep these points in mind like knowing your team and doing your homework. While getting to know as many cultures as possible is a noble endeavor, in reality managers are strapped for time like everyone else. If your functional outsourcing group is diverse, or you have recently hired a new group of employees, or your company is reaching out to more overseas investors, then you have a great opportunity to develop more effective intercultural communication skills that will be most applicable to your team. Just as in any group, there are differences among individuals, and understanding general distinctions within a cultural group is important. Do your homework without singling out individuals. One major area is religious beliefs. After honing their own intercultural skills, managers should be able to lead effective training sessions to explain nuances of several...
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...Ch r i s t i n e Ro e ll Intercultural Training with Films ilms are a great medium to use not only to practice English, but also to facilitate intercultural learning. Today English is a global language spoken by people from many countries and cultural backgrounds. Since culture greatly impacts communication, it is helpful for teachers to introduce lessons and activities that reveal how different dialects, forms of address, customs, taboos, and other cultural elements influence interaction among different groups. Numerous films contain excellent examples of intercultural communication and are highly useful resources for teachers. Additional reasons for teachers to incorporate films in class and encourage their students to watch movies in English include: • Films combine pleasure and learning by telling a story in a way that captures and holds the viewer’s interest. • Films simultaneously address different senses and cognitive channels. For example, spoken language is supported by visual elements that make it easier for students to understand the dialogues and the plot. • Students are exposed to the way people actually speak. 2 2010 N u m b e r F • Films involve the viewers, appeal to their feelings, and help them empathize with the protagonists. • DVDs usually come with subtitles in English, which facilitates understanding and improves reading skills. After discussing the importance of teaching intercultural communication and suggesting films that match specific cultural...
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...Leaders are found in all walks of life, not just in politics or big businesses. Preparing myself to be a better leader to those around me seems to me, to be another outlet to serve others. I believe this includes constantly learning how to be a better leader. Leadership includes many facets such as effective communication, appropriate motivation and visionary innovation. I am working to improve in each of these areas of leadership, but a college education will only help me sharpen these skills and help me to develop new ones. One of the many leaders I look up to in my life is my mom. My mom is prime example of selfless service. Before I was born my mom taught high school science for several years and was even teaching at the community college level but she quit work and sacrificed her career because she wanted to give me the best chance in life. My mom has homeschooled my brother and me since Day 1 and has taught us not just how to spell and add, but also what selfless service looks like. I would not be where I am today if it wasn’t for my mom. Someday I hope to be a mom like her, willing to give up so much to teach the next generation what true greatness...
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...How do my styles of Communication have an effect on my communication with others? This class has helped me break into who I believe I am and how I may reflect those beliefs onto others. I have found that my communications skills are very strong in some areas and could use some work in other areas. It is my opinion that many factors in life can help or hinder the way you communicate your needs, wants, emotions and thoughts. Many feel that by expressing their opinions or emotions others will portray them as being weak or overbearing and in some cases if a different approach of communication was taken, these expressions will have been perceived differently. Through my studies I have found that I am a very active listener with tendencies to be passive and can work at being more efficient in communicating my emotions in a productive manner. “Your personal success and happiness depend largely on your effectiveness as an interpersonal communicator.” (Devito, 2016) My communications skills are very strong when it comes to listening to others, being a lending ear and encouraging others to have open lines of communication. It is my opinion that many factors in life can help or hinder the way you communicate your needs, wants, emotions and thoughts. Many feel that by expressing their opinions or emotions others will portray them as being weak or overbearing and in some cases if a different approach of communication was taken, these expressions will have been perceived differently...
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...THE MOST IMPORTANT THING ABOUT COMMUNICATION IS HEARING WHAT ISN’T SAID. (Peter Drucker, 2013) Our world has become a global market place where effective communication is a necessity to survive. Identifying the connections between the people involved in the exchange of information is critical to effective communication. The aims of this blog are threefold: The first is to explain the concept of Social Competence; the second shows how the use of Intrapersonal communication can influence one’s communication; and the third portrays the importance of intercultural communication. SOCIAL COMPETENCE Social competence is the capacity to manage self and relationships effectively. It is the basis of emotional competence (Dwyer, 2009 p.68). The idea behind social competence is that there are many ways to react to situations, and some of them are more constructive than others. Robinson et al. (2013 p. 1268) states that socially competent people are potentially less likely to engage in reactive aggression because they have learned that this form of behaviour does not typically solve interpersonal problems, but rather exacerbates them. Rossana Condeleo quotes: “ The role of any person in this world is to be themselves without damaging the rest. We are important as long as the rest ‘is’ ”. (goodreads 2013) To put this all together, there is real value in learning how to deal with people effectively. But life is sometimes full of frustrating people and situations and this...
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...International Dimensions in Organizational Behavior | Cross-Cultural Communication INTRODUCTION "We didn't all come over on the same ship, but we're all in the same boat." – Bernard Baruch, American financier and statesman. The Internet and modern technology have opened up new marketplaces that allow us to promote our businesses to new geographic locations and cultures. And given that it can now be as easy to work with people remotely as it is to work face-to-face, cross-cultural communication is increasingly the new norm. For those of us who are native English-speakers, it is fortunate that English seems to be the language that people use if they want to reach the widest possible audience. However, even for native English speakers, cross-cultural communication can be an issue: Just witness the mutual incomprehension that can sometimes arise between people from different English-speaking countries. In this new world, good cross-cultural communication is a must. BARRIERS TO EFFECTIVE CROSS-CULTURAL COMMUNICATION Obviously, not all individuals acculturate similarly. Some find the daily challenges of responding to another culture to be too stressful and overwhelming. If possible, such individuals will choose to return to their cultural origin; if they cannot do so, various kinds of maladaptive adjustments, or even mental illness, can occur. People misunderstand each other for a wide variety of reasons, and these misunderstandings can occur between people who are culturally...
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...chapter 1: understanding business communication in today’s workplace Chapter summary Chapter 1 focuses on the importance and benefits of becoming an effective business communicator and highlights characteristics of effective communication. A definition of effective communication is followed by a discussion of the six phases in the communication process. Five key ways to improve business communication are addressed in detail: committing to ethical communication, adopting an audience-centered approach, improving intercultural sensitivity, improving workplace sensitivity, and using communication technology effectively. Examples of unethical communication practices and a discussion of how to recognize ethical choices precede a list of questions to help a communicator make an ethical decision. Readers will learn about ways to recognize cultural differences in areas such as cultural contexts, ethics, social customs, and nonverbal communication. The suggestions for polishing both written and oral intercultural skills can help a businessperson communicate more effectively with those of differing cultural backgrounds, as can the list of tips for working in a culturally diverse workforce. Readers are offered an overview of technologies that connect businesses and aspects of using communication technology effectively are presented. The information presented in Chapter 1 provides a base for all the remaining chapters in the text. trANSparencies for chapter 1 The following...
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...Santiago Salas CA105 – Instructor Callan Effective Communication Core Assessment 10 October 2012 I. Introduction II. Body A. Characteristics of an effective communicator. B. Describe and analyze communication in: 1. Small groups 2. Interpersonal settings 3. Intercultural settings 4. Public speaking agendas C. Evaluate communications in: 1. Small groups 2. Interpersonal settings 3. Intercultural settings 4. Public speaking agendas D. Improving your communication and what I’ve learned. III. Conclusion Effective Communication Have you ever seen, heard, or witnessed an individual giving a speech or speaking in front of an audience? What did you think? Did they influence you with their choice of words? Did they communicate in a way in which you understood the information that was presented? Now, think about those in which communication skills were lacking? Big difference, right? Communication is always present, whether it’s through verbal or non-verbal communication. Communication is always being analyzed. We as audience observe this in our everyday lives and see the importance of an effective communicator. To me, an effective communicator must first be confident. Confidence goes a long way and is shown through our self-concept. Our “Self-concept and self-esteem are the two perceptions of self that have the greatest impact on how we communicate” (Verderber, Verderber, Sellnow 17). Along with this, you need...
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...Create a brief job description for a position within the company you research that you would like to fill. The company I researched and would like to work for is Coca Cola. Coca Cola is an American multinational beverage corporation and manufacturer, retailer and marketer of non–alcoholic beverage concentrates and syrups. The company offers more than 500 brands, primarily sparkling beverages but also a variety of still beverages such as water, ready to drink teas and fruit juices in over 200 countries or territories. Outside the United States, it also sells concentrates for fountain beverages to its bottling partners and in the United States it manufactures fountain syrups and sells them to fountain retailers, such as restaurants and convenience stores who use the fountain syrups to produce beverages for immediate consumption. The company is headquartered in Atlanta, Georgia. The position I would like to fill is District Sales Manager and it is described below. The District Sales Manager leads the execution of sales initiatives. • The District Sales Manager will have full responsibility for sales execution in all local, regional and national assigned accounts • Responsible for the execution of all sales priorities and initiatives • Understand P&L and manage budgets • Responsible for identifying and developing core talent, including stewardship of the People Development Forum at the Account Manager level. • Coach and develop the team of direct reports while ensuring a...
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...ELECTRONIC SUBMISSION OF AN INDIVIDUAL ASSIGNMENT | “BUSINESS SCHOOL COURSEWORK FEEDBACK SHEET” “ “Student number” | 201210095 | “Date | 03/12/2013 | “Module Title” | Professional skills & ethics | “Assignment Title” | Personal Learning Journal | “Module Code” | 56244 | “Word Count” | 2857 | “Strengths exhibited in the assignment:” | “Click here to enter text.” | “Areas of weakness in the assignment, and ways in which the work could be improved:” | “Click here to enter text.” | “Additional comments:” | “Click here to enter text.” | “First Assessor’s Initials” | “Click here to enter text.” | “Date” | “Click here or from” “the dropdown to” “enter a date.” | “Indicative” “Mark %” | “Click here to enter” “percentage” | “Second Assessor’s Initials” | “Click here to enter text.” | “Date” | “Click here or from” “the dropdown to” “enter a date.” | “(Subject to Module Board Agreement)”“(Before any penalty applied)” | Personal Learning Journal Part A: With the development of globalization, the required of abilities in a team or group is increasing day by day. It is the field where professional skills occurred more and more necessary. So what is the globalization? It is defined that as an appearance during human society’s development. Globalization often refers to the growing worldwide relations, and human life on the basic of global scale development. In other word, it is the rise of global consciousness. (Pieterse J N, 2009) A large amount...
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...Intercultural Professional Communication Protocols Guide By: Kimberly J. Turigliatto Date: 5/16/11 Contents Introduction 3 Description of your Diverse Cultural Group 4 Evaluating Workplace Culture 5 Interaction of your Selected Culture with your Organization 6 Membership and Gender Challenges 7 Intercultural Conflict 8 Verbal and Nonverbal Challenges 9 Building Business Relationships 10 Conclusion 11 Introduction When considering forming a business relationship or when working with people from a Hispanic culture there are many things that one should consider in order to have a successful relationship. Over the last several weeks we have studied many topics to enhance our ability to work with other cultures. In the first topic we chose a culture to learn about that would benefit our organization in learning how to enhance our communication skills in with. My chosen culture was the Hispanic culture as we have many suppliers and co-workers within our facility that we could enhance our working relationships with. In Module two we evaluated our own workplace cultures in and learning if we had a collectivistic or individualistic culture we work within. As we look at module three we begin to focus on just how our chosen culture interacts with our organization. In this area we have learned about the pitfalls that can befall us when we stereo type a group. In module...
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...advantage of concentrating on the region exclusively south America as it is my target market in which I am trying to gain entry and as such it is easier for me to formulate my marketing and operational strategies based on this particular region rather than individual countries so that I can achieve coherence between the HR policies that will be implemented and the organisation objectives throughout this region, this approach will also enhance interaction between managers transferred to regional headquarters...
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...Group & Organization Management http://gom.sagepub.com/ Assessing Communication Competency for Intercultural Adaptation Brent D. Ruben Group & Organization Management 1976 1: 334 DOI: 10.1177/105960117600100308 The online version of this article can be found at: http://gom.sagepub.com/content/1/3/334 Published by: http://www.sagepublications.com Additional services and information for Group & Organization Management can be found at: Email Alerts: http://gom.sagepub.com/cgi/alerts Subscriptions: http://gom.sagepub.com/subscriptions Reprints: http://www.sagepub.com/journalsReprints.nav Permissions: http://www.sagepub.com/journalsPermissions.nav Citations: http://gom.sagepub.com/content/1/3/334.refs.html >> Version of Record - Sep 1, 1976 What is This? Downloaded from gom.sagepub.com at University College London on July 15, 2014 Assessing Communication Competency for Intercultural Adaptation BRENT D. RUBEN of the recurrent problems associated with interpersonal, group, organizational, and intercultural training in communication is the assessment of outcomes. An approach is suggested for the evaluation of training and selection of programs utilizing behavioral assessment of One participants’ or communication competence. The method involves the systematic collection and analysis of behavioral observation data along one predetermined dimensions by one or more observers. Prelimiof pilot instruments indicates that the methodology provides a relatively...
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