HP ProLiant MicroServer
User Guide

Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.

Part Number: 615717-002
April 2011
Edition: 2

© Copyright 2010, 2011 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Microsoft, Windows, and Windows Server are U.S. registered trademarks of Microsoft Corporation.
AMD is a trademark of Advanced Micro Devices, Inc.
Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license.

Contents
Operations................................................................................................................................... 6
Power up the server ................................................................................................................................... 6
Power down the server ............................................................................................................................... 6
Open the panel door ................................................................................................................................. 6

Setup........................................................................................................................................... 8
Optional installation services ...................................................................................................................... 8
Optimum environment ................................................................................................................................ 8
Temperature requirements ................................................................................................................. 8
Power requirements ......................................................................................................................... 8
Electrical grounding requirements ...................................................................................................... 9
Installing hardware options ......................................................................................................................... 9
Powering up and configuring the server ....................................................................................................... 9
Installing the operating system................................................................................................................... 10
Registering the server ............................................................................................................................... 10

Hardware options installation ....................................................................................................... 11
Introduction ............................................................................................................................................ 11
Preventing electrostatic discharge .............................................................................................................. 11
Removal and replacement tools ................................................................................................................. 12
Server warnings and cautions ................................................................................................................... 12
HP MicroServer Remote Access Card ......................................................................................................... 13
Resetting the MicroServer Remote Access Card password to default ..................................................... 13
SATA hard drive options .......................................................................................................................... 14
Removable media device option ................................................................................................................ 16
Memory options ...................................................................................................................................... 20
Memory subsystem architecture ....................................................................................................... 20
Single- and dual-rank DIMMs .......................................................................................................... 21
UDIMM maximum memory configurations......................................................................................... 21
Installing DIMMs ..................................................................................................................................... 21
HP Trusted Platform Module option ............................................................................................................ 23
Installing the Trusted Platform Module board ..................................................................................... 24
Retaining the recovery key/password .............................................................................................. 25
Enabling the Trusted Platform Module............................................................................................... 25

Software and configuration utilities ............................................................................................... 26
ROM-Based Setup Utility .......................................................................................................................... 26
Auto-configuration process .............................................................................................................. 26
Boot options ................................................................................................................................. 26
ProLiant MicroServer Insight Diagnostics ..................................................................................................... 27
Management tools ................................................................................................................................... 27
MicroServer Remote Access Card .................................................................................................... 27
HP Integrated Virtual Floppy and CD-ROM drives .............................................................................. 27
USB support .................................................................................................................................. 27
Keeping the system current ....................................................................................................................... 28
Current drivers and utilities ............................................................................................................. 28
Operating System Version Support .................................................................................................. 28

Contents

3

Subscriber's choice ........................................................................................................................ 28
Embedded SATA RAID feature .................................................................................................................. 28
Configuring the SATA RAID feature .................................................................................................. 28
Enabling the SATA RAID feature in RBSU .......................................................................................... 28
Creating a RAID volume ................................................................................................................. 29
Installing the embedded SATA RAID driver ................................................................................................. 29
Required hardware ........................................................................................................................ 29
USB diskette and CD-ROM drives .................................................................................................... 30
Installing the Embedded SATA RAID driver with a USB diskette drive .................................................... 30
Installing the Embedded SATA RAID driver using Virtual Floppy ........................................................... 30
Installing an operating system ................................................................................................................... 31
Installing a supported Microsoft® Windows® OS.............................................................................. 31
Installing a supported Linux OS ....................................................................................................... 31

Troubleshooting .......................................................................................................................... 32
Pre-diagnostic steps ................................................................................................................................. 32
Important safety information ............................................................................................................ 32
Symptom information ..................................................................................................................... 34
Preparing the server for diagnosis.................................................................................................... 35
Common problem resolution ........................................................................................................... 36
Troubleshooting flowcharts ....................................................................................................................... 38
Start diagnosis flowchart ................................................................................................................ 38
General diagnosis flowchart ........................................................................................................... 39
Power-on problems flowchart .......................................................................................................... 41
POST problems flowchart ............................................................................................................... 42
OS boot problems flowchart ........................................................................................................... 44
Server fault indications flowchart ..................................................................................................... 45
Hardware problems ................................................................................................................................. 46
Power problems ............................................................................................................................ 47
General hardware problems ........................................................................................................... 48
Internal system problems................................................................................................................. 50
System open circuits and short circuits .............................................................................................. 57
External device problems ................................................................................................................ 57
Mouse and keyboard problems ....................................................................................................... 58
Network controller problems ........................................................................................................... 59
Software problems .................................................................................................................................. 60
Operating system problems ............................................................................................................ 60
Operating system updates .............................................................................................................. 61
Restoring to a backed-up version ..................................................................................................... 61
When to reconfigure or reload software ........................................................................................... 61
Linux operating systems .................................................................................................................. 62
Application software problems ........................................................................................................ 62
Firmware maintenance ............................................................................................................................. 63
Types of ROM ............................................................................................................................... 63
ROMPaq utility diskette or USB drive key .......................................................................................... 64
Current firmware versions ............................................................................................................... 64
Updating firmware ........................................................................................................................ 64
Drivers ......................................................................................................................................... 65
Contacting HP ........................................................................................................................................ 65
Contacting HP technical support or an authorized reseller................................................................... 65
Server information you need ........................................................................................................... 65
Operating system information you need ........................................................................................... 66

Battery ....................................................................................................................................... 68

Contents

4

Battery replacement ................................................................................................................................. 68

Regulatory compliance notices ..................................................................................................... 70
Regulatory compliance identification numbers ............................................................................................. 70
Federal Communications Commission notice ............................................................................................... 70
FCC rating label ............................................................................................................................ 70
Class A equipment......................................................................................................................... 70
Class B equipment ......................................................................................................................... 70
Declaration of conformity for products marked with the FCC logo, United States only ....................................... 71
Modifications .......................................................................................................................................... 71
Cables ................................................................................................................................................... 71
Canadian notice (Avis Canadien) .............................................................................................................. 71
European Union regulatory notice ............................................................................................................. 72
Disposal of waste equipment by users in private households in the European Union ......................................... 72
Japanese notice ...................................................................................................................................... 73
BSMI notice ............................................................................................................................................ 73
Korean notice ......................................................................................................................................... 73
Chinese notice ........................................................................................................................................ 74
Laser compliance .................................................................................................................................... 74
Battery replacement notice........................................................................................................................ 74
Taiwan battery recycling notice ................................................................................................................. 75
Power cord statement for Japan................................................................................................................. 75
Acoustics statement for Germany (Geräuschemission) .................................................................................. 75

Electrostatic discharge ................................................................................................................. 76
Preventing electrostatic discharge .............................................................................................................. 76
Grounding methods to prevent electrostatic discharge .................................................................................. 76

Technical support ........................................................................................................................ 77
HP contact information ............................................................................................................................. 77
Before you contact HP.............................................................................................................................. 77
Customer Self Repair ............................................................................................................................... 77

Acronyms and abbreviations ........................................................................................................ 85
Index ......................................................................................................................................... 89

Contents

5

Operations
Power up the server
To power up the server, press the Power On/Standby button.

Power down the server
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed.
IMPORTANT: If installing a hot-plug device, it is not necessary to power down the server.
1.

Back up the server data.

2.

Shut down the operating system as directed by the operating system documentation.

3.

Press the Power On/Standby button to place the server in standby mode. When the server activates standby power mode, the system power LED changes to amber.

4.

Disconnect the power cords.

The system is now without power.

Open the panel door
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
CAUTION: Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage.
1.

Power down the server (on page 6).

2.

Using the HP ProLiant MicroServer key, unlock the panel door.

3.

If necessary, remove any components or cables that might prevent access to the panel door.

Operations

6

4.

Open the panel door of the server.

For server-specific information, see the installation sheet that ships with the server.

Operations

7

Setup
Optional installation services
Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package. A number of service level options are available to meet your needs.
HP Care Pack Services offer upgraded service levels to expand the standard product warranty with easy-to-buy, easy-to-use support packages that help you make the most of your server investments. Some of the Care Pack services are:

•

Hardware support o o

4-hour 13x5 same day

o

4-hour 24x7 same day

o

•

6-hour call-to-repair

4-hour same business day

Install services for hardware

For more information on Care Packs, see the HP website (http://www.hp.com/services/carepack).

Optimum environment
When installing the server, select a location that meets the environmental standards described in this section.

Temperature requirements
To ensure continued safe and reliable equipment operation, install or position the system in a well-ventilated, climate-controlled environment.
The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C
(95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F).
CAUTION: To reduce the risk of damage to the equipment when installing third-party options:
• Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits.
• Do not exceed the manufacturer’s TMRA.

Power requirements
Installation of this equipment must comply with local and regional electrical regulations governing the installation of information technology equipment by licensed electricians. This equipment is designed to operate in installations covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992

Setup

8

(code for Protection of Electronic Computer/Data Processing Equipment). For electrical power ratings on options, refer to the product rating label or the user documentation supplied with that option.
WARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do not overload the AC supply branch circuit that provides power to the rack. Consult the electrical authority having jurisdiction over wiring and installation requirements of your facility.
CAUTION: Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply (UPS). This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure. When installing more than one server, you may need to use additional power distribution devices to safely provide power to all devices. Observe the following guidelines:

•

Balance the server power load between available AC supply branch circuits.

•

Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current rating. •

Do not use common power outlet strips for this equipment.

•

Provide a separate electrical circuit for the server.

Electrical grounding requirements
The server must be grounded properly for proper operation and safety. In the United States, you must install the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250, as well as any local and regional building codes. In Canada, you must install the equipment in accordance with
Canadian Standards Association, CSA C22.1, Canadian Electrical Code. In all other countries, you must install the equipment in accordance with any regional or national electrical wiring codes, such as the
International Electrotechnical Commission (IEC) Code 364, parts 1 through 7. Furthermore, you must be sure that all power distribution devices used in the installation, such as branch wiring and receptacles, are listed or certified grounding-type devices.
Because of the high ground-leakage currents associated with multiple servers connected to the same power source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those complying with IEC 60309 are considered suitable for this purpose. Using common power outlet strips for the server is not recommended.

Installing hardware options
Install any hardware options before initializing the server. For options installation information, refer to the option documentation. For server-specific information, refer to "Hardware options installation (on page 11)."

Powering up and configuring the server
To power up the server, press the Power On/Standby button.
For detailed information on configuring the server, see the server installation sheet.

Setup

9

Installing the operating system
To operate properly, the server supports the following operating systems.

•

Windows Server® 2008 R2 Standard Edition

•

Windows Server® 2008 Foundation

•

Red Hat Linux 5.5

For the latest information on supported operating systems, see the HP website
(http://www.hp.com/go/supportos).
To install an operating system on the server, insert the operating system DVD into the DVD-ROM drive
(optional) and reboot the server. The updates are available on the HP website
(http://www.hp.com/support).
Follow the on-screen instructions to begin the installation process.

Registering the server
To register the server, refer to the HP Registration website (http://register.hp.com).

Setup

10

Hardware options installation
Introduction
If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the server before beginning any installation procedure. Improper grounding can cause electrostatic discharge.

Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.
To prevent electrostatic damage:

•

Avoid hand contact by transporting and storing products in static-safe containers.

•

Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.

•

Place parts on a grounded surface before removing them from their containers.

•

Avoid touching pins, leads, or circuitry.

•

Always be properly grounded when touching a static-sensitive component or assembly.

Hardware options installation

11

Removal and replacement tools

In performing any hardware configuration procedures, you might need the following items:

•

System screwdriver (secured to the front panel door)
All hardware screws used in the server can be removed or fastened by using the system screwdriver.

•

Spare screws, located on the back side of the front panel door.

The following references and software tools might also be used:

•

IPMI Event Log

•

Diagnostics software

Server warnings and cautions
WARNING: To reduce the risk of personal injury from hot surfaces, allow drives and internal system components to cool before touching them.

CAUTION: The server must always be operated with the system covers on. Proper cooling is not achieved when the system covers are removed.

CAUTION: When installing hardware or performing maintenance procedures requiring access to internal components, HP recommends that you first back up all server data to avoid loss.

Hardware options installation

12

IMPORTANT: Before removing any serviceable parts, determine whether the part is hot plug or non-hot plug. If the device is non-hot plug, you must power down the server. Non-hot plug devices in the server include the processor, all boards, memory modules, fan, expansion boards, and all system drives.
IMPORTANT: Review the specifications of a new component before installing it to verify that it is compatible with the server. When you integrate new components into the system, record the model number, serial number, and any other pertinent information for future reference. After completing any removal or replacement procedure, run the diagnostics program to verify that all components operate properly.

HP MicroServer Remote Access Card
The operating system has the BMC Setup function when the IPMI card is installed into the server. By BIOS default, the server exports the VGA port through the VGA connector on the IPMI card automatically when the
IPMI card is plugged. You can use the RJ45 port (LAN port) on the IPMI card to connect the WebUI of BMC.

Resetting the MicroServer Remote Access Card password to default You can use the IPMI tool via KCS to reset the administrator password to "password."
Use the following Linux ipmitool command: ipmitool raw 18 47 82 2 0x70 0x61 0x73 0x73 0x77 0x6f 0x72 0x64 0x00 0x00
0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00

Hardware options installation

13

The password is encrypted and stored in flash memory. If you update the firmware, all data, passwords and configurations are reset to default.
The MicroServer Remote Access Card supports following character categories:

•

Uppercase letters: A, B, C

•

Lowercase letters: a, b, c

•

Numbers: 0, 1, 2, 3, 4, 5, 6, 7, 8, 9

•

Symbol (Special characters): ` ~ @ # $ % & * ( ) _ - + = { } [ ] \ | : ; " ‘ < > , . ? /

SATA hard drive options
The HP ProLiant MicroServer supports up to four non-hot-plug hard drives.
To install a hard drive:
1.

Power down the server (on page 6).

2.

Place the server on a flat, level work surface.

3.

Open the panel door (on page 6).

4.

Press the hard disk carrier latch to release the handle.

5.

Rotate the handle up.

6.

Use the handle to pull the hard disk carrier out of the HDD bay.

7.

Install the new hard drive.
a. Align the new hard drive on the carrier.

Hardware options installation

14

b. Secure the hard drive assembly using four mounting screws, which are located on the backside of

the panel door.

8.

Install the new hard drive assembly in the chassis.
a. Insert the new hard drive assembly in the HDD bay.

Hardware options installation

15

b. Lock the HDD carrier handle.

9.

Close the panel door.

10.

Use the HP ProLiant MicroServer’s key to lock the panel door.

For more information on installing a hard drive, see the server installation sheet on the HP website
(http://www.hp.com/go/bizsupport).

Removable media device option
The HP ProLiant MicroServer supports one optical drive or tape drive. To install an optical drive, see the server installation sheet on the HP website (http://www.hp.com/go/bizsupport).
1.

Power down the server (on page 6).

2.

Place the server on a flat, level work surface.

3.

Open the panel door (on page 6).

4.

Loosen the back thumb screw, which locks the panel on the chassis.

5.

Slide the top panel forward, and then lift to release it from the chassis.

Hardware options installation

16

6.

Remove the plastic faceplate from the top panel.

7.

Use the screw driver to shake the metal faceplate holes up and down to remove the metal faceplate from the top panel.

Hardware options installation

17

The removal of the metal faceplate is required for ODD module installation. It is no longer needed after removing. 8.

Insert the ODD module into the chassis.
a. Install four screws, which are located on the backside of the panel door, onto the ODD module to

slide the ODD module into the chassis.

b. Slide the ODD module into the chassis.

Hardware options installation

18

c.

9.

Push the ODD until it clicks into place.

ODD cable routing:
a. The ODD cable connects the ODD to the system board ODD connector (J24).
b. The SATA connector connects the SATA ODD cable to the power cable P6.

Hardware options installation

19

10.

After installing the ODD module and connecting the ODD cables, slide the top panel to install it into the chassis. 11.

To lock the top panel on the chassis, secure the thumb screw at the rear of the chassis.

12.

Close the panel door.

13.

Use the HP ProLiant MicroServer key to lock the panel door.

Memory options
The memory subsystem in this server can support DIMM and UDIMM. Both types are referred to as DIMMs when the information applies to both types. When specified as UDIMM, the information applies to that type only. All memory installed in the server must be the same type.
The server supports single- and dual-rank DIMMs operating at 800 MHz, with a maximum memory capacity of 8 GB.

Memory subsystem architecture
The memory subsystem in this server is divided into channels. Each processor supports two channels, and each channel supports two DIMM slots, as shown in the following table.
Channel

Slot

Slot number

1

A

1

2

B

2

This multi-channel architecture provides enhanced performance in Advanced ECC mode. This architecture also enables the Mirrored Memory and Lockstep memory modes. This server supports UDIMMs.

Hardware options installation

20

DIMM slots in this server are identified by number and by letter. Letters identify the slots to populate for specific AMP modes. Slot numbers are reported by ROM messages during boot and are included in error reporting. Single- and dual-rank DIMMs
DIMM configuration requirements are based on these classifications:

•

Single-rank DIMM−One set of memory chips that is accessed while writing to or reading from the memory. •

Dual-rank DIMM −Two single-rank DIMMs on the same module, with only one rank accessible at a time.

The server memory control subsystem selects the proper rank within the DIMM when writing to or reading from the DIMM.
Dual-rank DIMMs provide the greatest capacity with the existing memory technology. For example, if current
DRAM technology supports 2-GB single-rank DIMMs, a dual-rank DIMM would be 4-GB.

UDIMM maximum memory configurations
The server supports a maximum of 8 GB using 4-GB dual-rank UDIMMs.

Installing DIMMs
CAUTION: To avoid damage to the hard drives, memory, and other system components, the air baffle, drive blanks, and access panel must be installed when the server is powered up.
To remove a memory module:
1.

Power down the server (on page 6).

2.

Place the server on a flat, level work surface.

3.

Open the panel door (on page 6).

4.

If necessary, remove any accessory boards or cables that prevent access to the DIMM slots.

5.

Remove the memory module.
a. Completely open the holding clips securing the module (1).

Hardware options installation

21

b. Hold the DIMM module gently and pull it out of the slot (2).

6.

If necessary, install any accessory boards or cables that prevented access to the DIMM slots.

7.

Close the panel door.

8.

Use the HP ProLiant MicroServer’s key to lock the panel door.

To install a memory module:
1.

Power down the server (on page 6).

2.

Place the server on a flat, level work surface.

3.

Open the panel door (on page 6).

4.

If necessary, remove any accessory boards or cables that prevent access to the DIMM slots.

5.

Locate an empty DIMM slot on the system board.

6.

If necessary, open the holding clips of the selected DIMM slot.

7.

Remove the memory module from its protective packaging, handling it by the edges.

8.

Install the memory module.
a. Completely open the holding clips securing the module (1).
b. Align the notch on the bottom edge of the module with the keyed surface of the DIMM slot and then

press the module fully into the slot (2).

c.

Lock the holding clicks to secure the memory module in place (3).

Hardware options installation

22

The DIMM slots are structured to ensure proper installation. If you insert a memory module but it does not fit easily into the slot, you may have inserted it incorrectly. Reverse the orientation of the module and insert it again.

9.

If necessary, install any accessory boards or cables that prevented access to the DIMM slots.

10.

Close the panel door.

11.

Use the HP ProLiant MicroServer’s key to lock the panel door.

HP Trusted Platform Module option
Use these instructions to install and enable a TPM on a supported server. This procedure includes three sections: 1.

Installing the Trusted Platform Module board (on page 24).

2.

Retaining the recovery key/password (on page 25).

3.

Enabling the Trusted Platform Module (on page 25).

TPM installation requires the use of drive encryption technology, such as the Microsoft® Windows®
BitLocker™ Drive Encryption feature. For more information on BitLocker™, see the Microsoft website
(http://www.microsoft.com).
CAUTION: Always observe the guidelines in this document. Failure to follow these guidelines can cause hardware damage or halt data access.
When installing or replacing a TPM, observe the following guidelines:

•

Do not remove an installed TPM. Once installed, the TPM becomes a permanent part of the system board. Hardware options installation

23

•

When installing or replacing hardware, HP service providers cannot enable the TPM or the encryption technology. For security reasons, only the customer can enable these features.

•

When returning a system board for service replacement, do not remove the TPM from the system board.
When requested, HP Service provides a TPM with the spare system board.

•

Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data.

•

When using BitLocker™, always retain the recovery key/password. The recovery key/password is required to enter Recovery Mode after BitLocker™ detects a possible compromise of system integrity.

•

HP is not liable for blocked data access caused by improper TPM use. For operating instructions, see the encryption technology feature documentation provided by the operating system.

Installing the Trusted Platform Module board
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
1.

Power down the server (on page 6).

2.

Place the server on a flat, level work surface.

3.

Open the panel door (on page 6).

4.

Locate the TPM connector, making sure you do not remove it from the system.
CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data.

5.

Install the TPM board. Press down on the connector to seat the board.

Hardware options installation

24

6.

Install the TPM security rivet by pressing the rivet firmly into the system board.

7.

Close the panel door.

8.

Power up the server (on page 6).

Retaining the recovery key/password
The recovery key/password is generated during BitLocker™ setup, and can be saved and printed after
BitLocker™ is enabled. When using BitLocker™, always retain the recovery key/password. The recovery key/password is required to enter Recovery Mode after BitLocker™ detects a possible compromise of system integrity. To help ensure maximum security, observe the following guidelines when retaining the recovery key/password: •

Always store the recovery key/password in multiple locations.

•

Always store copies of the recovery key/password away from the server.

•

Do not save the recovery key/password on the encrypted hard drive.

Enabling the Trusted Platform Module
Press the F10 key to access BIOS Setup. See the BIOS setup information for the specific procedure to enable the TPM on a ProLiant 100 Series server or a ProLiant MicroServer.
CAUTION: When a TPM is installed and enabled on the server, data access is locked if you fail to follow the proper procedures for updating the system or option firmware, replacing the system board, replacing a hard drive, or modifying OS application TPM settings.
For more information on firmware updates and hardware procedures, see the HP Trusted Platform Module
Best Practices White Paper on the HP website (http://www.hp.com/support).
For more information on adjusting TPM usage in BitLocker™, see the Microsoft website
(http://technet.microsoft.com/en-us/library/cc732774.aspx).

Hardware options installation

25

Software and configuration utilities
ROM-Based Setup Utility
RBSU, an embedded configuration utility, performs a wide range of configuration activities that may include:

•

Configuring system devices and installed options

•

Displaying system information

•

Selecting the primary boot controller

•

Configuring memory options

For more information on RBSU, see the HP ROM-Based Setup Utility User Guide or the HP website
(http://www.hp.com/support/smartstart/documentation).

Auto-configuration process
The auto-configuration process automatically runs when you boot the server for the first time. During the power-up sequence, the system ROM automatically configures the entire system without needing any intervention. During this process, the ORCA utility, in most cases, automatically configures the array to a default setting based on the number of drives connected to the server.
NOTE: The server may not support all the following examples.

NOTE: If the boot drive is not empty or has been written to in the past, ORCA does not automatically configure the array. You must run ORCA to configure the array settings.
Drive configuration

RAID function (smart array controller)

RAID function
(software)

2

0 or 1

0 or 1

To change any ORCA default settings and override the auto-configuration process, press the F8 key when prompted. To change any default settings in the auto-configuration process (such as the operating system and primary boot controller), execute RBSU by pressing the F10 key when prompted. After the settings are selected, exit
RBSU and allow the server to reboot automatically.

Boot options
Near the end of the boot process, the boot options screen is displayed. This screen is visible for several seconds before the system attempts to boot from a supported boot device. During this time, you can do the following: •

Access RBSU by pressing the F10 key.

Software and configuration utilities

26

•

Force a PXE Network boot by pressing the F12 key.

ProLiant MicroServer Insight Diagnostics
The ProLiant MicroServer Insight Diagnostics utility displays information about the server hardware and tests the system to verify proper operation. The utility can be accessed through the HP website
(http://www.hp.com).

Management tools
MicroServer Remote Access Card
The HP MicroServer remote access card is a standard component of selected HP MicroServer that provides server health and remote server manageability. HP MicroServer remote access card includes a dedicated network interface. This design makes HP MicroServer remote access card independent of the host server and its operating system. The HP MicroServer remote access card provides remote access to any authorized network client, sends alerts, and provides other server management functions.
Using HP MicroServer remote access card, you can do the following:

•

Remotely power up, power down, or reboot the host server

•

Send alerts from HP MicroServer remote access card, regardless of the state of the host server

HP Integrated Virtual Floppy and CD-ROM drives
HP MicroServer remote access card provides diskette drive and CD-ROM drive functionality through the HP
MicroServer remote access card Virtual Floppy and CD-ROM features.

USB support
HP provides both standard USB 2.0 support and legacy USB 2.0 support. Standard support is provided by the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB devices through legacy USB support, which is enabled by default in the system ROM.
Legacy USB support provides USB functionality in environments where USB support is not available normally.
Specifically, HP provides legacy USB functionality for the following:

•

POST

•

RBSU

•

Diagnostics

•

DOS

•

Operating environments which do not provide native USB support

Software and configuration utilities

27

Keeping the system current
Current drivers and utilities
For the latest drivers and utilities information on supported operating systems, see the HP website
(http://www.hp.com/support).
IMPORTANT: Always perform a backup before installing or updating device drivers.

Operating System Version Support
For information about specific versions of a supported operating system, refer to the operating system support matrix (http://www.hp.com/go/supportos).

Subscriber's choice
HP's Subscriber's Choice is a customizable subscription sign-up service that customers use to receive personalized email product tips, feature articles, driver and support alerts, or other notifications.
To create a profile and select notifications, refer to the HP website
(http://www.hp.com/go/subscriberschoice).

Embedded SATA RAID feature
AMD provides the SATA RAID feature. For the embedded SATA controller in the system, this feature enables
RAID functionality (RAID 0 and RAID 1).

Configuring the SATA RAID feature
To configure the SATA RAID feature, do the following:
1.

Enable SATA RAID functionality in RBSU ("Enabling the SATA RAID feature in RBSU" on page 28).

2.

Create a RAID volume.

Enabling the SATA RAID feature in RBSU
CAUTION: Back up any data stored on the hard drives before proceeding. The configuration process erases all data on the hard drives.
1.

Power up the server. If the server is already powered, save all data, exit all open applications, and restart. NOTE: Enabling the RAID option in RBSU is only necessary for installation of the RAID driver. If this option is not enabled, the OS loads the standard ATA driver from the OS media.

2.

During POST, press the F10 key to launch RBSU. If you fail to press F10 before POST, you will need to restart the server.

3.

In the Advanced menu screen, select IDE Configuration.

Software and configuration utilities

28

4.

Set the SATA Controller Mode field to RAID.

5.

Press F10, then select Yes to save the changes and close RBSU. The server automatically reboots.

6.

Create a RAID volume.

Creating a RAID volume
1.

Enable SATA RAID functionality in RBSU ("Enabling the SATA RAID feature in RBSU" on page 28).

2.

After the system reboots, press Ctrl+F to activate the RAID Configuration Utility.

3.

From the Option menu, select RAID Option ROM Utility.

4.

Verify that two SATA drives are installed.

5.

In the Main menu screen, select Create Array from the main menu. The system prompts a selection of
RAID 0 and RAID 1.

6.

Select a RAID level.
CAUTION: Back up any data stored on the hard drives before proceeding. The configuration process erases all data on the hard drives.

7.

Press Esc. The system automatically configures the RAID level, erasing all existing data on the hard drive. This process can take up to 50 minutes, depending on drive capacity.

8.

After configuration is complete, press Esc to exit the utility.

Installing the embedded SATA RAID driver
AMD provides the SATA RAID feature through use of the Storage Manager. This feature enables RAID functionality (RAID 0 or RAID 1) for the embedded SATA controller in the system.

Required hardware
Installing the Embedded SATA RAID driver requires a diskette drive or a CD-ROM drive.
In a Microsoft® Windows® OS environment, driver installation is supported only with a USB diskette drive,
HP MicroServer remote access card Virtual Floppy, or Virtual Floppy with the embedded SATA RAID
Windows® driver.
Some servers do not ship with these drives as standard hardware.

Diskette and CD-ROM drive options
To acquire a diskette drive option or CD-ROM drive option for a server, contact an HP authorized reseller.
For the name of the nearest HP authorized reseller:

•

In the United States, call 1-800-345-1518.

•

In Canada, call 1-800-263-5868.

•

In other locations, refer to the HP website (http://www.hp.com).

Software and configuration utilities

29

HP Integrated Virtual Floppy and CD-ROM drives
HP MicroServer remote access card provides diskette drive and CD-ROM drive functionality through the HP
MicroServer remote access card Virtual Floppy and CD-ROM features.

USB diskette and CD-ROM drives
For driver installation purposes, a USB diskette drive and USB CD-ROM drive are sufficient, unless otherwise indicated in driver-specific documentation.
NOTE: Do not use a USB drive key in place of the diskette drive. The OS does not support driver installation from a USB drive key.
NOTE: HP recommends the use of HP standard USB disk drives.

HP provides both standard USB 2.0 support and legacy USB 2.0 support. Standard support is provided by the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB devices through legacy USB support, which is enabled by default in the system ROM.
Legacy USB support provides USB functionality in environments where USB support is not available normally.
Specifically, HP provides legacy USB functionality for the following:

•

POST

•

RBSU

•

Diagnostics

•

DOS

•

Operating environments which do not provide native USB support

Installing the Embedded SATA RAID driver with a USB diskette drive 1.

Boot the server, and then press F10 to enter the ROM-Based Setup Utility (RBSU).

2.

Enable the Embedded SATA RAID option under the Advanced Options section.

3.

Press F10 to save, and then exit RBSU. The server will reboot

4.

When prompted, press F8 to enter the RAID Option ROM Setup.

5.

Create an array, and then exit the RAID Option ROM Setup. The POST process continues.

6.

Install the operating system ("Installing the operating system" on page 10).

For information about installing an operating system, see the documentation that shipped with the server.

Installing the Embedded SATA RAID driver using Virtual Floppy
1.

Ensure that a network cable is connected to the HP MicroServer remote access card NIC port on the rear of the server.

2.

Boot the server, and then press F10 to enter the RBSU.

3.

Enable the Embedded SATA RAID option under the Advanced Options section.

Software and configuration utilities

30

4.

Exit RBSU. The server will reboot.

5.

Create the diskette.

6.

Insert the driver diskette into the remote PC diskette drive.

7.

Use HP MicroServer remote access card Virtual Floppy to access the PC diskette drive.

8.

Power up the server (on page 6).

9.

Install the operating system ("Installing the operating system" on page 10).

Installing an operating system
To install an OS, download the SATA RAID driver and create a driver diskette with the software and instructions from the HP website (http://www.hp.com/support).

Installing a supported Microsoft® Windows® OS
1.

Insert the OS CD and reboot the system.

2.

When prompted, press the F6 key to install a third-party driver.
NOTE: Press F6 within 5 seconds to enable the system to recognize the controller. If the system fails to recognize the controller, restart this procedure.

3.

Insert the SATA RAID driver diskette created earlier. The system prompts the next action.

4.

Press the S key to specify the driver from the diskette. Then, press the Enter key. The OS searches the diskette for a suitable driver.

5.

After locating the AMD Embedded SATA RAID driver, press Enter.

6.

Follow the remaining on-screen instructions to complete the installation.

Installing a supported Linux OS
To install a supported Linux OS when using the Embedded SATA RAID controller, see the OS documentation.

Software and configuration utilities

31

Troubleshooting
Pre-diagnostic steps
WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components.
IMPORTANT: This guide provides information for multiple servers. Some information may not apply to the server you are troubleshooting. Refer to the server documentation for information on procedures, hardware options, software tools, and operating systems supported by the server.
1.

Review the important safety information (on page 32).

2.

Gather symptom information (on page 34).

3.

Prepare the server for diagnosis.

4.

Use the Start diagnosis flowchart (on page 38) to begin the diagnostic process.

Important safety information
Familiarize yourself with the safety information in the following sections before troubleshooting the server.

Important safety information
Before servicing this product, read the Important Safety Information document provided with the server.

Symbols on equipment
The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions. This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.
This symbol indicates the presence of electric shock hazards. The area contains no user or field serviceable parts. Do not open for any reason.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. This symbol on an RJ-45 receptacle indicates a network interface connection.
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle.

Troubleshooting

32

This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists.
WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching.

20.41-27.22 kg
47.18-60 lb

This symbol indicates that the component exceeds the recommended weight for one individual to handle safely.
WARNING: To reduce the risk of personal injury or damage to the equipment, observe local occupational health and safety requirements and guidelines for manual material handling. These symbols, on power supplies or systems, indicate that the equipment is supplied by multiple sources of power.
WARNING: To reduce the risk of injury from electric shock, remove all power cords to completely disconnect power from the system.

Warnings and cautions
WARNING: Only authorized technicians trained by HP should attempt to repair this equipment.
All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard.
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
•
•
•
•
•

The leveling feet are extended to the floor.
The full weight of the rack rests on the leveling feet.
The stabilizing feet are attached to the rack if it is a single-rack installation.
The racks are coupled together in multiple-rack installations.
Only one component is extended at a time. A rack may become unstable if more than one component is extended for any reason.

WARNING: To reduce the risk of electric shock or damage to the equipment:
• Do not disable the power cord grounding plug. The grounding plug is an important safety feature. • Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times. • Unplug the power cord from the power supply to disconnect power to the equipment.
• Do not route the power cord where it can be walked on or pinched by items placed against it.
Pay particular attention to the plug, electrical outlet, and the point where the cord extends from the server.

Troubleshooting

33

WARNING: To reduce the risk of personal injury or damage to the equipment:
20.41-27.22 kg
47.18-60 lb

• Observe local occupation health and safety requirements and guidelines for manual handling. • Obtain adequate assistance to lift and stabilize the chassis during installation or removal. • The server is unstable when not fastened to the rails.
• When mounting the server in a rack, remove the power supplies and any other removable module to reduce the overall weight of the product.

CAUTION: To properly ventilate the system, you must provide at least 7.6 cm (3.0 in) of clearance at the front and back of the server.
CAUTION: The server is designed to be electrically grounded (earthed). To ensure proper operation, plug the AC power cord into a properly grounded AC outlet only.

Symptom information
Before troubleshooting a server problem, collect the following information:

•

What events preceded the failure? After which steps does the problem occur?

•

What has been changed since the time the server was working?

•

Did you recently add or remove hardware or software? If so, did you remember to change the appropriate settings in the server setup utility, if necessary?

•

How long has the server exhibited problem symptoms?

•

If the problem occurs randomly, what is the duration or frequency?

To answer these questions, the following information may be useful:

•

Run ProLiant MicroServer Insight Diagnostics (on page 27) and use the survey page to view the current configuration or to compare it to previous configurations.

•

For information, see your hardware and software records.

Troubleshooting

34

•

See the server LEDs and their status.

Item

Indicators

Status

Description

1

NIC LED

Blinking green

Ongoing activity

2

HDD LED

Blinking green

Ongoing activity

3

Power button

Amber/Green

Standby mode/Power on mode

4

Health LED

Amber/Blue/Red

Non-critical issue/Ongoing activity/Critical issue 5

Network port

Blinking green

Ongoing network activity

6

Network port

Green

10/100/1000M connection

Health LED Behavior:

•

Critical issues o o

Memory initial failed

o

Fan failure or missing

o

•

CPU initial failed

Memory uncorrectable ECC

Non-critical issues o Voltage fault

o

Temperature fault

Preparing the server for diagnosis
1.

Be sure the server is in the proper operating environment with adequate power, air conditioning, and humidity control. Refer to the server documentation for required environmental conditions.

2.

Record any error messages displayed by the system.

3.

Remove all diskettes and CDs from the media drives.

4.

Power down the server and peripheral devices if you will be diagnosing the server offline. Always perform an orderly shutdown, if possible. This means you must:

Troubleshooting

35

a. Exit any applications.
b. Exit the operating system.
c.
5.

Power down the server (on page 6).

Disconnect any peripheral devices not required for testing (any devices not necessary to power up the server). Do not disconnect the printer if you want to use it to print error messages.

For more information, see the DIMM handling guidelines and the hard drive guidelines.

Common problem resolution
Loose connections (on page 36)
Service notifications (on page 36)
Firmware updates (on page 36)
DIMM handling guidelines (on page 37)
Hard drive guidelines ("SATA hard drive guidelines" on page 37)
SATA hard drive LED (on page 37)

Loose connections
Action:

•

Be sure all power cords are securely connected.

•

Be sure all cables are properly aligned and securely connected for all external and internal components. •

Remove and check all data and power cables for damage. Be sure no cables have bent pins or damaged connectors.

•

If a fixed cable tray is available for the server, be sure the cords and cables connected to the server are routed correctly through the tray.

•

Be sure each device is properly seated. Avoid bending or flexing circuit boards when reseating components. •

If a device has latches, be sure they are completely closed and locked.

•

Check any interlock or interconnect LEDs that may indicate a component is not connected properly.

•

If problems continue to occur, remove and reinstall each device, checking the connectors and sockets for bent pins or other damage.

Service notifications
To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport). Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page.

Firmware updates
Download firmware updates from the following locations:

•

The most recent version of a particular server or option firmware from the HP Support website
(http://www.hp.com/support)

Troubleshooting

36

•

Components for option firmware updates available from the HP Support website
(http://www.hp.com/support)

HP offers a subscription service that can provide notification of firmware updates. For more information, see
"Subscriber's Choice (on page 28)."
For detailed information on updating firmware, see "Firmware maintenance (on page 63)."

DIMM handling guidelines
CAUTION: Failure to properly handle DIMMs can cause damage to DIMM components and the system board connector.
When handling a DIMM, observe the following guidelines:

•

Avoid electrostatic discharge (on page 76).

•

Always hold DIMMs by the side edges only.

•

Avoid touching the connectors on the bottom of the DIMM.

•

Never wrap your fingers around a DIMM.

•

Avoid touching the components on the sides of the DIMM.

•

Never bend or flex the DIMM.

When installing a DIMM, observe the following guidelines:

•

Before seating the DIMM, align the DIMM with the slot.

•

To align and seat the DIMM, use two fingers to hold the DIMM along the side edges.

•

To seat the DIMM, use two fingers to apply gentle pressure along the top of the DIMM.

For more information, see the HP website
(http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c008
68283&jumpid=reg_R1002_USEN).

SATA hard drive guidelines
When adding hard drives to the server, follow these general guidelines:

•

The system automatically sets all drive numbers.

•

If only one hard drive is used, install it in the bay with the lowest drive number.

•

Drives must be the same capacity to provide the greatest storage space efficiency when drives are grouped together in the same drive array.

SATA hard drive LED
NOTE: Predictive failure alerts can occur only when the server is connected to a Smart Array controller. Online/activity
LED (green)

Interpretation

On

Activity

Off

No Activity

Troubleshooting

37

Troubleshooting flowcharts
To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section,
"Start diagnosis flowchart (on page 38)," and follow the appropriate diagnostic path. If the other flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis flowchart (on page 39)." The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server-specific or is not easily categorized into the other flowcharts.
The available flowcharts include:

•

Start diagnosis flowchart (on page 38)

•

General diagnosis flowchart (on page 39)

•

Server power-on problems flowchart ("Power-on problems flowchart" on page 41)

•

POST problems flowchart (on page 42)

•

OS boot problems flowchart (on page 44)

•

Server fault indications flowchart (on page 45)

Start diagnosis flowchart
Use the following flowchart and table to start the diagnostic process.
Item

See

1

"General diagnosis flowchart (on page 39)"

2

"Power-on problems flowchart (on page 41)"

3

"POST problems flowchart (on page 42)"

4

"OS boot problems flowchart (on page 44)"

5

"Server fault indications flowchart (on page 45)"

Troubleshooting

38

General diagnosis flowchart
The General Diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not correct the problem, use the following flowchart.
Item

See

1

"Symptom information (on page 34)"

2

"Loose connections (on page 36)"

3

"Service notifications (on page 36)"

4

The most recent version of a particular server or option firmware is available on the HP website
(http://www.hp.com/support).

5

"General memory problems are occurring (on page 55)"

6

•
•
•

Server maintenance and service guide, located on the
HP website
(http://www.hp.com/products/servers/platforms)
"Hardware problems (on page 46)"
Server maintenance and service guide, located on the
HP website
(http://www.hp.com/products/servers/platforms)

Troubleshooting

39

Item

See

7

•
•

Server maintenance and service guide, located on the
HP website
(http://www.hp.com/products/servers/platforms)
"Hardware problems (on page 46)"

8

•
•

"Server information you need (on page 65)"
"Operating system information you need (on page 66)"

9

"HP contact information (on page 77)"

Troubleshooting

40

Power-on problems flowchart
Symptoms:

•

The server does not power on.

•

The system power LED is off or amber.
NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Possible causes:

•

Improperly seated or faulty power supply

•

Loose or faulty power cord

•

Power source problem

•

Power on circuit problem

•

Improperly seated component or interlock problem

•

Faulty internal component

Item

See

1

Server maintenance and service guide, located on the HP website
(http://www.hp.com/products/servers/platforms)

2

"General diagnosis flowchart (on page 39)"

3

"Loose connections (on page 36)"

4

"Power source problems (on page 47)"

5

•
•

6

"System open circuits and short circuits (on page 57)"

"Power supply problems (on page 47)"
Server maintenance and service guide, located on the HP website
(http://www.hp.com/products/servers/platforms)

Troubleshooting

41

POST problems flowchart
Symptoms:

•

Server does not complete POST
NOTE: The server has completed POST when the system attempts to access the boot device.

•

Server completes POST with errors

Possible problems:

•

Improperly seated or faulty internal component

•

Faulty KVM device

•

Faulty video device

Troubleshooting

42

Item

See

1

Server maintenance and service guide, located on the HP website
(http://www.hp.com/products/servers/platforms)

2

"Loose connections (on page 36)"

3

"General memory problems are occurring (on page 55)"

4

•
•

5

"Symptom information (on page 34)"

6

•
•

7

"HP contact information (on page 77)"

"Hardware problems (on page 46)"
Server maintenance and service guide, located on the HP website
(http://www.hp.com/products/servers/platforms)
"Server information you need (on page 65)"
"Operating system information you need (on page 66)"

Troubleshooting

43

OS boot problems flowchart
Symptom: Server does not boot a previously installed operating system.
Possible causes:

•

Corrupted operating system

•

Hard drive subsystem problem

Item

See

1

"HP Insight Diagnostics ("ProLiant MicroServer Insight Diagnostics" on page 27)"

2

•
•

3

"General memory problems are occurring (on page 55)"

4

•
•

5

"General diagnosis flowchart (on page 39)"

"Operating system problems (on page 60)"
"HP contact information (on page 77)"
"Hardware problems (on page 46)"
Server maintenance and service guide, located on the HP website
(http://www.hp.com/products/servers/platforms)

Troubleshooting

44

Server fault indications flowchart
Symptom: Server boots, but the internal health LED or external health LED is red or amber.
NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Possible causes:

•

Improperly seated or faulty internal or external component

•

Unsupported component installed

•

Redundancy failure

Troubleshooting

45

•

System overtemperature condition

Item

See

1

Server maintenance and service guide, located on the HP website
(http://www.hp.com/products/servers/platforms)

2

"Power-on problems flowchart (on page 41)"

3

"HP Insight Diagnostics ("ProLiant MicroServer Insight Diagnostics" on page 27)"

4

•
•

5

"HP contact information (on page 77)"

"Hardware problems (on page 46)"
Server maintenance and service guide, located on the HP website
(http://www.hp.com/products/servers/platforms)

Hardware problems
Power problems (on page 47)

Troubleshooting

46

General hardware problems (on page 48)
Internal system problems (on page 50)
System open circuits and short circuits (on page 57)
External device problems (on page 57)
Mouse and keyboard problems (on page 58)
Network controller problems (on page 59)

Power problems
Power source problems
Action:
1.

Press the Power On/Standby button to be sure it is on. If the server has a Power On/Standby button that returns to its original position after being pressed, be sure you press the switch firmly.

2.

Plug another device into the grounded power outlet to be sure the outlet works. Also, be sure the power source meets applicable standards.

3.

Replace the power cord with a known functional power cord to be sure it is not faulty.

4.

Replace the power strip with a known functional power strip to be sure it is not faulty.

5.

Have a qualified electrician check the line voltage to be sure it meets the required specifications.

6.

Be sure the proper circuit breaker is in the On position.

7.

If group power capping is supported on the server, be sure there is sufficient power allocation to support the server.

8.

Be sure no loose connections exist ("Loose connections" on page 36).

Power supply problems
Action:
1.

Be sure no loose connections (on page 36) exist.

2.

If the power supplies have LEDs, be sure they indicate that each power supply is working properly. Refer to the server documentation. If LEDs indicate a problem with a power supply, replace the power supply.

3.

Be sure the system has enough power, particularly if you recently added hardware, such as hard drives.
Additional power supplies may be required. Use the server documentation for product-specific information. UPS problems
UPS is not working properly
Action:
1.

Be sure the UPS batteries are charged to the proper level for operation. See the UPS documentation for details. 2.

Be sure the UPS power switch is in the On position. See the UPS documentation for the location of the switch. Troubleshooting

47

3.

Be sure the UPS software is updated to the latest version. Use the Power Management software located on the Power Management CD.

4.

Be sure the power cord is the correct type for the UPS and the country in which the server is located. See the UPS reference guide for specifications.

5.

Be sure the line cord is connected.

6.

Be sure each circuit breaker is in the On position, or replace the fuse if needed. If this occurs repeatedly, contact an authorized service provider.

7.

Check the UPS LEDs to be sure a battery or site wiring problem has not occurred. See the UPS documentation. 8.

If the UPS sleep mode is initiated, disable sleep mode for proper operation. The UPS sleep mode can be turned off through the configuration mode on the front panel.

9.

Change the battery to be sure damage was not caused by excessive heat, particularly if a recent air conditioning outage has occurred.
NOTE: The optimal operating temperature for UPS batteries is 25°C (77°F). For approximately every 8°C to 10°C (16°F to 18°F) average increase in ambient temperature above the optimal temperature, battery life is reduced by 50 percent.

Low battery warning is displayed
Action:
1.

Plug the UPS into an AC grounded outlet for at least 24 hours to charge the batteries, and then test the batteries. Replace the batteries if necessary.

2.

Be sure the alarm is set appropriately by changing the amount of time given before a low battery warning. Refer to the UPS documentation for instructions.

One or more LEDs on the UPS is red
Action: Refer to the UPS documentation for instructions regarding the specific LED to determine the cause of the error.

General hardware problems
Problems with new hardware
Action:
1.

Be sure the hardware being installed is a supported option on the server. For a list of supported options, see the server documentation. Remove unsupported hardware.

2.

Refer to the release notes included with the hardware to be sure the problem is not caused by a last minute change to the hardware release. If no documentation is available, refer to the HP support website (http://www.hp.com/support).

3.

Be sure the new hardware is installed properly. Refer to the device, server, and operating system documentation to be sure all requirements are met.
Common problems include: o Incomplete population of a memory bank

o

Installation of a processor without a corresponding PPM

Troubleshooting

48

o

Installation of a SCSI device without termination or without proper ID settings

o

Setting of an IDE device to Primary/Secondary when the other device is set to CS

o

Connection of the data cable, but not the power cable, of a new device

4.

Be sure no memory, I/O, or interrupt conflicts exist.

5.

Be sure no loose connections (on page 36) exist.

6.

Be sure all cables are connected to the correct locations and are the correct lengths. For more information, refer to the server documentation.

7.

Be sure other components were not unseated accidentally during the installation of the new hardware component. 8.

Be sure all necessary software updates, such as device drivers, ROM updates, and patches, are installed and current. For example, if you are using a Smart Array controller, you need the latest Smart
Array Controller device driver.

9.

Be sure all device drivers are the correct ones for the hardware. Uninstall any incorrect drivers before installing the correct drivers.

10.

Press the F10 key to run the BIOS Setup Utility after boards or other options are installed or replaced to be sure all system components recognize the changes. If you do not run the utility, you may receive a
POST error message indicating a configuration error. After you check the settings in the BIOS setup menu, press the F10 key to save and exit the utility, and then restart the server.

11.

Be sure all switch settings are set correctly. For additional information about required switch settings, refer to the labels located on the inside of the server access panel or the server documentation.

12.

Be sure all boards are properly installed in the server.

13.

Run ProLiant MicroServer Insight Diagnostics (on page 27) to see if it recognizes and tests the device.

14.

Uninstall the new hardware.

Unknown problem
Action:
1.

Disconnect power to the server.

2.

Following the guidelines and cautionary information in the server documentation, strip the server to its most basic configuration by removing every card or device that is not necessary to start the server. Keep the monitor connected to view the server startup process.

3.

Reconnect power, and then power the system on. o If the video does not work, refer to "Video problems (on page 57)."
CAUTION: Only authorized technicians trained by HP should attempt to remove the system board. If you believe the system board requires replacement, contact HP Technical Support ("HP contact information" on page 77) before proceeding.

o

If the system fails in this minimum configuration, one of the primary components has failed. If you have already verified that the processor, PPM, power supply, and memory are working before getting to this point, replace the system board. If not, be sure each of those components is working.

o

If the system boots and video is working, add each component back to the server one at a time, restarting the server after each component is added to determine if that component is the cause of the problem. When adding each component back to the server, be sure to disconnect power to the server and follow the guidelines and cautionary information in the server documentation.

Troubleshooting

49

Third-party device problems
Action:
1.

Refer to the server and operating system documentation to be sure the server and operating system support the device.

2.

Be sure the latest device drivers are installed.

3.

Refer to the device documentation to be sure the device is properly installed. For example, a third-party
PCI or PCI-X board may be required to be installed on the primary PCI or PCI-X bus, respectively.

Testing the device
Action:
1.

Uninstall the device.
If the server works with the device removed and uninstalled, a problem exists with the device, the server does not support the device, or a conflict exists with another device.

2.

If the device is the only device on a bus, be sure the bus works by installing a different device on the bus.

3.

Restarting the server each time to determine if the device is working, move the device:
a. To a different slot on the same bus (not applicable for PCI Express)
b. To a PCI, PCI-X, or PCI Express slot on a different bus
c.

To the same slot in another working server of the same or similar design

If the board works in any of these slots, either the original slot is bad or the board was not properly seated. Reinsert the board into the original slot to verify.
4.

If you are testing a board (or a device that connects to a board):
a. Test the board with all other boards removed.
b. Test the server with only that board removed.

CAUTION: Clearing NVRAM deletes the configuration information. Refer to the server documentation for complete instructions before performing this operation or data loss could occur. 5.

Clearing NVRAM can resolve various problems. Clear the NVRAM, but do not use the backup .SCI file if prompted. Have available any .CFG, .OVL, or .PCF files that are required.

Internal system problems
CD-ROM and DVD drive problems
System does not boot from the drive
Action:
1.

Be sure the drive boot order is set so that the server boots from the CD-ROM drive first.

2.

If the CD-ROM drive jumpers are set to CS (the factory default), be sure the CD-ROM drive is installed as device 0 on the cable so that it is in position for the server to boot from the drive.

3.

Be sure no loose connections (on page 36) exist.

4.

Be sure the media from which you are attempting to boot is not damaged and is a bootable CD.

Troubleshooting

50

5.

If attempting to boot from a USB CD-ROM drive, refer to the operating system and server documentation to be sure both support booting from a USB CD-ROM drive.

Data read from the drive is inconsistent, or drive cannot read data
Action:
1.

Clean the drive and media.

2.

If a paper or plastic label has been applied to the surface of the CD or DVD in use, remove the label and any adhesive residue.

3.

Be sure the inserted CD or DVD format is valid for the drive. For example, be sure you are not inserting a DVD into a drive that only supports CDs.

Drive is not detected
Action:
1.

Be sure no loose connections (on page 36) exist.

2.

Refer to the drive documentation to be sure cables are connected as required.

3.

Be sure the cables are working properly. Replace with known functional cables to test whether the original cables were faulty.

4.

Be sure the correct, current driver is installed.

DAT drive problems
Sense error codes are displayed
Action: Refer to the Troubleshooting DAT Drives white paper for information on DAT drive sense error codes.
Search for it on the HP website (http://www.hp.com).

DAT drive error or failure occurs
Action:
1.

Be sure drivers, software, and firmware are upgraded to the latest revisions.

2.

Clean the drive at least four times to be sure that the heads are clean and to eliminate dirty heads as the possible cause of the failure.
DAT drives require cleaning every 8 to 25 hours of use or they may fail intermittently when using marginal or bad media. Be sure you are following the proper cleaning procedures described in the device and server documentation.
NOTE: New DAT tapes may contain debris that will contaminate the DAT drive read/write head. If using new tapes for backup, clean the DAT drive frequently.

DAT drive is providing poor performance
Action: Be sure the drive is not being used to backup more data than is recommended for the drive. DAT drives are designed with optimum and maximum data backup sizes. Refer to the drive documentation to determine the appropriate data backup size for the drive.

Troubleshooting

51

Latest firmware indicates a defective tape, or head clogs occur regularly
Action: Replace the tape.

Other errors are occurring
Action: Replace the drive.

Diskette drive problems
Diskette drive light stays on
Action:
1.

Be sure no loose connections (on page 36) exist.

2.

Be sure the diskette is not damaged. Run the diskette utility on the diskette (CHKDSK on some systems).

3.

Be sure the diskette is properly inserted. Remove the diskette and reinsert correctly into the drive.

4.

Be sure the diskette drive is cabled properly. Refer to the server documentation.

A problem has occurred with a diskette transaction
Action: Be sure the directory structure on the diskette is not bad. Run the diskette utility to check for fragmentation (CHKDSK on some systems).

Diskette drive cannot read a diskette
Action:
1.

If the diskette is not formatted, format the diskette.

2.

Check the type of drive you are using and be sure you are using the correct diskette type.

Drive is not found
Action: Be sure no loose connections (on page 36) exist with the drive.

Non-system disk message is displayed
Action:
1.

Remove the non-system diskette from the drive.

2.

Check for and disconnect any non-bootable USB devices.

Diskette drive cannot write to a diskette
Action:
1.

If the diskette is not formatted, format the diskette.

2.

Be sure the diskette is not write protected. If it is, use another diskette or remove the write protection.

3.

Be sure you are attempting to write to the proper drive by checking the drive letter in the path statement.

4.

Be sure enough space is available on the diskette.

Troubleshooting

52

Fan problems
General fan problems are occurring
Action:
1.

Be sure the fans are properly seated and working.
a. Follow the procedures and warnings in the server documentation for removing the access panels

and accessing and replacing fans.
b. Unseat, and then reseat, each fan according to the proper procedures.
c.

Replace the access panels, and then attempt to restart the server.

2.

Be sure the fan configuration meets the functional requirements of the server. Refer to the server documentation. 3.

Be sure no ventilation problems exist. If you have been operating the server for an extended period of time with the access panel removed, airflow may have been impeded, causing thermal damage to components. Refer to the server documentation for further requirements.

4.

Be sure no POST error messages are displayed while booting the server that indicate temperature violation or fan failure information. Refer to the server documentation for the temperature requirements for the server.

5.

Replace any required non-functioning fans and restart the server. Refer to the server documentation for specifications on fan requirements.

6.

Be sure all fan slots have fans or blanks installed. Refer to the server documentation for requirements.

7.

Verify the fan airflow path is not blocked by cables or other material.

Hard drive problems
System completes POST but hard drive fails
Action:
1.

Be sure no loose connections (on page 36) exist.

2.

Be sure no device conflict exists.

3.

Be sure the hard drive is properly cabled and terminated if necessary.

4.

Be sure the hard drive data cable is working by replacing it with a known functional cable.

5.

Run ProLiant MicroServer Insight Diagnostics (on page 27) and replace failed components as indicated.

No hard drives are recognized
Action:
1.

Be sure no power problems (on page 47) exist.

2.

Check for loose connections (on page 36).

3.

Be sure that the controller supports the hard drives being installed.

4.

Be sure the controller has the most recent firmware.

Troubleshooting

53

Hard drive is not recognized by the server
Action:
1.

Check the LEDs on the hard drive to be sure they indicate normal function. Refer to the server documentation or the HP website (http://www.hp.com) for information on hard drive LEDs.

2.

Be sure no loose connections (on page 36) exist.

3.

Remove the hard drive and be sure the configuration jumpers are set properly.

4.

If using an array controller, be sure the hard drive is configured in an array. Run the array configuration utility. 5.

Be sure the drive is properly configured. Refer to the drive documentation to determine the proper configuration. 6.

If it is a non-hot-plug drive, be sure a conflict does not exist with another hard drive. Check for SCSI ID conflicts. 7.

Be sure the correct drive controller drivers are installed.

A new hard drive is not recognized
Action:
1.

Be sure the drive is supported. To determine drive support, see the server documentation or the HP website (http://www.docs.hp.com).

2.

Be sure the drive bay is not defective by installing the hard drive in another bay.

3.

Run ProLiant MicroServer Insight Diagnostics (on page 27). Then, replace failed components as indicated. 4.

When the drive is a replacement drive on an array controller, be sure that the drive is the same type and of the same or larger capacity than the original drive.

Data is inaccessible
Action:
1.

Be sure the files are not corrupt. Run the repair utility for the operating system.

2.

Be sure no viruses exist on the server. Run a current version of a virus scan utility.

3.

When a TPM is installed and is being used with BitLocker™, be sure the TPM is enabled in RBSU
("ROM-Based Setup Utility" on page 26). See the TPM replacement recovery procedure in the operating system documentation.

4.

When migrating encrypted data to a new server, be sure to follow the recovery procedures in the operating system documentation.

Server response time is slower than usual
Action: Be sure the hard drive is not full, and increase the amount of free space on the hard drive, if needed.
It is recommended that hard drives should have a minimum of 15 percent free space.

Troubleshooting

54

Memory problems
General memory problems are occurring
Action:

•

Isolate and minimize the memory configuration. Use care when handling DIMMs ("DIMM handling guidelines" on page 37). o o

Check any server LEDs that correspond to memory slots.

o

If you are unsure which DIMM has failed, test each bank of DIMMs by removing all other DIMMs.
Then, isolate the failed DIMM by switching each DIMM in a bank with a known working DIMM.

o

•

Be sure the memory meets the server requirements and is installed as required by the server. Some servers may require that memory banks are populated fully or that all memory within a memory bank must be the same size, type, and speed. To determine if the memory is installed properly, see the server documentation.

Remove any third-party memory.

To test the memory, run ProLiant MicroServer Insight Diagnostics (on page 27).

Server is out of memory
Action:
1.

Be sure the memory is configured properly. Refer to the application documentation to determine the memory configuration requirements.

2.

Be sure no operating system errors are indicated.

3.

Be sure a memory count error ("Memory count error exists" on page 55) did not occur. Refer to the message displaying memory count during POST.

Memory count error exists
Action:
1.

Be sure the memory modules are supported by the server. See the server documentation.

2.

Be sure the memory modules are installed correctly in a supported configuration. See the server documentation. 3.

Be sure the memory modules are seated properly ("DIMM handling guidelines" on page 37).

4.

Be sure there are no operating system errors indicated.

5.

Restart the server and check to see if the error message is still displayed.

6.

Run ProLiant MicroServer Insight Diagnostics (on page 27). Then, replace failed components as indicated. Server fails to recognize existing memory
Action:
1.

Reseat the memory. Use care when handling DIMMs ("DIMM handling guidelines" on page 37).

2.

Be sure the memory is configured properly. See the server documentation.

3.

Be sure a memory count error did not occur ("Memory count error exists" on page 55). See the message displaying memory count during POST.

Troubleshooting

55

Server fails to recognize new memory
Action:
1.

Be sure the memory is the correct type for the server and is installed according to the server requirements. Refer to the server documentation or HP website (http://www.hp.com).

2.

Be sure you have not exceeded the memory limits of the server or operating system. Refer to the server documentation. 3.

Be sure the memory is properly seated.

4.

Be sure no conflicts are occurring with existing memory. Run the server setup utility.

5.

Test the memory by installing the memory into a known working server. Be sure the memory meets the requirements of the new server on which you are testing the memory.

6.

Replace the memory. Refer to the server documentation.

PPM problems
Action: If the PPMs are not integrated on the system board:
CAUTION: Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage.
1.

If applicable, check the PPM LEDs to identify if a PPM failure occurred. For information on LEDs, refer to the server documentation.

2.

Reseat each PPM, and then restart the server.

3.

If reseating the PPMs is not effective, remove all but one PPM, restart the server to see if the PPM is working, and then install each PPM individually, cycling power each time. Follow the warnings and cautionary information in the server documentation.

Processor problems
Action:
1.

If applicable, check the processor LEDs to identify if a PPM failure occurred. For information on LEDs, refer to the server documentation.

2.

Be sure each processor is supported by the server and is installed properly. Refer to the server documentation for processor requirements.

3.

Be sure the server ROM is up to date.

4.

Be sure you are not mixing processor stepping, core speeds, or cache sizes if this is not supported on the server. Refer to the server documentation for more information.
CAUTION: Removal of some processors and heatsinks require special considerations for replacement, while other processors and heatsinks are integrated and cannot be reused once separated. For specific instructions for the server you are troubleshooting, refer to processor information in the server user guide.

5.

If the server has only one processor installed, replace it with a known functional processor. If the problem is resolved after you restart the server, the original processor failed.

6.

If the server has multiple processors installed, test each processor:
a. Remove all but one processor from the server. Replace each with a processor terminator board or

blank, if applicable to the server.
Troubleshooting

56

b. If the server includes PPMs that are not integrated on the system board, remove all PPMs from the

server except for the PPM associated with the remaining processor.

c.

Replace the remaining processor with a known functional processor. If the problem is resolved after you restart the server, a fault exists with one or more of the original processors. Install each processor and its associated PPM (if applicable) one by one, restarting each time, to find the faulty processor or processors. Be sure the processor configurations at each step are compatible with the server requirements.

System open circuits and short circuits
Action:
CAUTION: Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage.
1.

Check the server LEDs to see if any statuses indicate the source of the problem. For LED information, refer to the server documentation.

2.

Remove all power sources to the server.

3.

Be sure no loose connections (on page 36) exist in the area.

4.

Be sure each component in the area is working. Refer to the section for each component in this guide.

If you cannot determine the problem by checking the specific area, perform each of the following actions.
Restart the server after each action to see if the problem has been corrected.

•

Reseat all I/O expansion boards.

•

Be sure no loose connections (on page 36) exist in the rest of the server, particularly with the cables that connect to the system board.

•

Be sure no foreign material exists, such as screws, bits, or slot bracket blanks, that may be short circuiting components.

External device problems
Video problems
Screen is blank for more than 60 seconds after you power up the server
Action:
1.

Power up the monitor and be sure the monitor light is on, indicating that the monitor is receiving power.

2.

Be sure the monitor power cord is plugged into a working grounded (earthed) AC outlet.

3.

Be sure the monitor is cabled to the intended server or KVM connection.

4.

Be sure no loose connections (on page 36) exist. o For rack-mounted servers, check the cables to the KVM switch and be sure the switch is correctly set for the server. You may need to connect the monitor directly to the server to be sure the KVM switch has not failed.

o

For tower-model servers, check the cable connection from the monitor to the server, and then from the server to the power outlet.

Troubleshooting

57

5.

Press any key, or type the password, and wait a few moments for the screen to activate to be sure the energy saver feature is not in effect.

6.

Be sure the video driver is current. Refer to the third-party video adapter documentation for driver requirements. 7.

Be sure a video expansion board has not been added to replace onboard video, making it seem like the video is not working. Disconnect the video cable from the onboard video, and then reconnect it to the video jack on the expansion board.
NOTE: All servers automatically bypass onboard video when a video expansion board is present. 8.

Press any key, or type the password, and wait a few moments for the screen to activate to be sure the power-on password feature is not in effect. You can also tell if the power-on password is enabled if a key symbol is displayed on the screen when POST completes.
If you do not have access to the password, you must disable the power-on password by using the
Password Disable switch on the system board. Refer to the server documentation.

9.

If the video expansion board is installed in a PCI Hot Plug slot, be sure the slot has power by checking the power LED on the slot, if applicable. Refer to the server documentation.

10.

Be sure the server and the operating system support the video expansion board.

Monitor does not function properly with energy saver features
Action: Be sure the monitor supports energy saver features, and if it does not, disable the features.

Video colors are wrong
Action:

•

Be sure the 15-pin VGA cable is securely connected to the correct VGA port on the server and to the monitor. •

Be sure the monitor and any KVM switch are compatible with the VGA output of the server.

Slow-moving horizontal lines are displayed
Action: Be sure magnetic field interference is not occurring. Move the monitor away from other monitors or power transformers.

Mouse and keyboard problems
Action:
1.

Be sure no loose connections (on page 36) exist. If a KVM switching device is in use, be sure the server is properly connected to the switch. o For rack-mounted servers, check the cables to the switch box and be sure the switch is correctly set for the server.

o

For tower model servers, check the cable connection from the input device to the server.

2.

If a KVM switching device is in use, be sure all cables and connectors are the proper length and are supported by the switch. Refer to the switch documentation.

3.

Be sure the current drivers for the operating system are installed.

4.

Be sure the device driver is not corrupted by replacing the driver.

Troubleshooting

58

5.

Restart the system and check whether the input device functions correctly after the server restarts.

6.

Replace the device with a known working equivalent device (another similar mouse or keyboard). o If the problem still occurs with the new mouse or keyboard, the connector port on the system I/O board is defective. Replace the board.

o

If the problem no longer occurs, the original input device is defective. Replace the device.

7.

Be sure the keyboard or mouse is connected to the correct port. Determine whether the keyboard lights flash at POST or the NumLock LED illuminates. If not, change port connections.

8.

Be sure the keyboard or mouse is clean.

Network controller problems
Network controller is installed but not working
Action:
1.

Check the network controller LEDs to see if any statuses indicate the source of the problem. For LED information, refer to the network controller documentation.

2.

Be sure no loose connections (on page 36) exist.

3.

Be sure the network cable is working by replacing it with a known functional cable.

4.

Be sure a software problem has not caused failure. Refer to the operating system documentation for guidelines on adding or replacing PCI Hot Plug devices, if applicable.

5.

Be sure the server and operating system support the controller. Refer to the server and operating system documentation. 6.

Be sure the controller is enabled in the BIOS Setup Utility.

7.

Check the PCI Hot Plug power LED to be sure the PCI slot is receiving power, if applicable.

8.

Be sure the server ROM is current.

9.

Be sure the controller drivers are current.

10.

Be sure a valid IP address is assigned to the controller and that the configuration settings are correct.

11.

Run ProLiant MicroServer Insight Diagnostics (on page 27). Then replace failed components as indicated. Network controller has stopped working
Action:
1.

Check the network controller LEDs to see if any statuses indicate the source of the problem. For LED information, refer to the network controller documentation.

2.

Be sure the correct network driver is installed for the controller and that the driver file is not corrupted.
Reinstall the driver.

3.

Be sure no loose connections (on page 36) exist.

4.

Be sure the network cable is working by replacing it with a known functional cable.

5.

Check the PCI Hot Plug power LED to be sure the PCI slot is receiving power, if applicable.

6.

Be sure the network controller is not damaged.

7.

Run ProLiant MicroServer Insight Diagnostics (on page 27). Then replace failed components as indicated. Troubleshooting

59

Network controller stopped working when an expansion board was added
Action:
1.

Be sure no loose connections (on page 36) exist.

2.

Be sure the server and operating system support the controller. Refer to the server and operating system documentation. 3.

Be sure the new expansion board has not changed the server configuration, requiring reinstallation of the network driver.
a. Uninstall the network controller driver for the malfunctioning controller in the operating system.
b. Restart the server, run BIOS Setup Utility, and be sure the server recognizes the controller and

resources are available for the controller.
c.

Restart the server, and then reinstall the network driver.

4.

Refer to the operating system documentation to be sure the correct drivers are installed.

5.

Refer to the operating system documentation to be sure that the driver parameters match the configuration of the network controller.

Problems are occurring with the network interconnect blades
Action: Be sure the network interconnect blades are properly seated and connected.

Software problems
The best sources of information for software problems are the operating system and application software documentation, which may also point to fault detection tools that report errors and preserve the system configuration. Other useful resources include ProLiant MicroServer Insight Diagnostics (on page 27). Use either utility to gather critical system hardware and software information and to help with problem diagnosis.

Operating system problems
Operating system locks up
Action: Scan for viruses with an updated virus scan utility.

General protection fault occurs
A general protection fault, or general protection error, occurs when the Microsoft operating system terminates suddenly with an error, including but not limited to:

•

Miscalculating the amount of RAM needed for an allocation

•

Transferring execution to a segment that is not executable

•

Writing to a read-only or a code segment

•

Loading a bad value into a segment register

•

Using a null pointer

Troubleshooting

60

A GPF is immediately identifiable by a blue screen with white text, and the text may contain information that identifies the problem.
Action:

•

Remove any newly installed software or hardware to verify that they are not the cause.

•

Boot the server in Safe Mode or Last Known Good Configuration.

If neither of these actions resolve the problem, contact an authorized service provider ("Contacting HP technical support or an authorized reseller" on page 65). For more information about debugging tools or specific GPF messages, refer to the Microsoft website
(http://www.microsoft.com/whdc/devtools/debugging/default.mspx).

Errors are displayed in the error log
Action: Follow the information provided in the error log, and then refer to the operating system documentation. Problems occur after the installation of a service pack
Action: Follow the instructions for updating the operating system ("Operating system updates" on page 61).

Operating system updates
Use care when applying operating system updates (Service Packs, hotfixes, and patches). Before updating the operating system, read the release notes for each update. If you do not require specific fixes from the update, it is recommended that you do not apply the updates. Some updates overwrite files specific to HP.
If you decide to apply an operating system update:
1.

Perform a full system backup.

2.

Apply the operating system update, using the instructions provided.

3.

Install the current drivers.

If you apply the update and have problems, locate files to correct the problems on the HP website
(http://www.hp.com/support).

Restoring to a backed-up version
If you recently upgraded the operating system or software and cannot resolve the problem, you can try restoring a previously saved version of the system. Before restoring the backup, make a backup of the current system. If restoring the previous system does not correct the problem, you can restore the current set to be sure you do not lose additional functionality.
Refer to the documentation provided with the backup software.

When to reconfigure or reload software
If all other options have not resolved the problem, consider reconfiguring the system. Before you take this step, do the following:
1.

Weigh the projected downtime of a software reload against the time spent troubleshooting intermittent problems. It may be advantageous to start over by removing and reinstalling the problem software.

Troubleshooting

61

2.

Be sure the server has adequate resources (processor speed, hard drive space, and memory) for the software. 3.

Be sure the server ROM is current and the configuration is correct.

4.

Be sure you have printed records of all troubleshooting information you have collected to this point.

5.

Be sure you have two good backups before you start. Test the backups using a backup utility.

6.

Check the operating system and application software resources to be sure you have the latest information. 7.

If the last-known functioning configuration does not work, try to recover the system with operating system recovery software: o Microsoft® operating systems:
Windows Server® 2008—Automated System Recovery Diskette. If the operating system was factory-installed, click Start>All Programs>Accessories>System Tools to access the backup utility.
Refer to the operating system documentation for more information.

o

Linux—Refer to the operating system documentation for information.

Linux operating systems
For troubleshooting information specific to Linux operating systems, refer to the Linux for ProLiant website
(http://h18000.www1.hp.com/products/servers/linux).

Application software problems
Software locks up
Action:
1.

Check the application log and operating system log for entries indicating why the software failed.

2.

Check for incompatibility with other software on the server.

3.

Check the support website of the software vendor for known problems.

4.

Review log files for changes made to the server which may have caused the problem.

5.

Scan the server for viruses with an updated virus scan utility.

Errors occur after a software setting is changed
Action: Check the system logs to determine what changes were made, and then change settings to the original configuration.

Errors occur after the system software is changed
Action: Change settings to the original configuration. If more than one setting was changed, change the settings one at a time to isolate the cause of the problem.

Errors occur after an application is installed
Action:

•

Check the application log and operating system log for entries indicating why the software failed.

Troubleshooting

62

•

Check system settings to determine if they are the cause of the error. You may need to obtain the settings from the server setup utility and manually set the software switches. Refer to the application documentation, the vendor website, or both.

•

Check for overwritten files. Refer to the application documentation to find out which files are added by the application.

•

Reinstall the application.

•

Be sure you have the most current drivers.

Firmware maintenance
HP has developed technologies to help ensure that HP servers provide maximum uptime with minimal maintenance. Many of these technologies also reduce server management efforts, enabling administrators to work on issues and resolve problems without taking servers offline.
The process of updating system or option firmware is referred to as a flash process or flashing the ROM. A firmware or ROM flash removes the existing version of firmware from the ROM and replaces it with a more recent version.
Update the firmware to do the following:

•

Support new hardware, such as a processor revision

•

Support new features

•

Correct problems in a previous firmware version

Without the correct firmware version, the server and hardware options may not function properly.

Types of ROM
Types of ROMs include:

•

System ROM (on page 63)

•

Option ROMs (on page 64)

System ROM
All ProLiant servers have a system ROM.
A system reboot is required for a ROM upgrade to take effect. For disaster recovery or ROM downgrade purposes, backups of the most current ROM image are available in either redundant ROM or a ROM backup. Automatic backup
A backup copy of the ROM image existing on the target server is made in the ROM image backup subdirectory: \CPQSYSTEM\FWBACKUP\SYSTEM
For additional information, see the HP Online ROM Flash User Guide on the HP website
(http://www.hp.com/support/smartstart/documentation).

Troubleshooting

63

Option ROMs
Types of option ROMs include array controller ROMs.

ROMPaq utility diskette or USB drive key
The bootable ROMPaq diskette or USB drive key contains all the necessary system files, option ROM image files, and the configuration files required to upgrade the ROM firmware.
This procedure is most effective when flashing the ROM on a small number of servers located in close proximity. To flash the ROM using ROMPaq:
1.

Download the system ROMPaq utility diskette or USB drive key for each target server. ROMPaq downloads are available on the HP website (http://www.hp.com/support).

2.

Shut down each target server, and then reboot using the correct ROMPaq diskette or USB drive key for that server.

3.

Follow the interactive session in the ROMPaq utility, and then select the devices to be flashed.

4.

After the ROMPaq utility flashes the ROM for the selected devices, cycle power manually to reboot the system back into the operating system.

Option ROMPaqs have been retired as an upgrade delivery method for storage options. Firmware upgrades for storage options are now delivered using Smart Components and Smart Component deployment utilities.
For additional information about the ROMPaq utility, see the server documentation or the HP website
(http://www.hp.com/support).

Current firmware versions
Automatic firmware updates
Subscriber's Choice (http://www.hp.com/go/subscriberschoice)
Manual firmware updates
Download the latest firmware updates from the HP website (http://www.hp.com/support).

Updating firmware
To verify the firmware version, use ProLiant MicroServer Insight Diagnostics (on page 27).
To update the firmware:
1.

Check the firmware version on the device.

2.

Determine the latest firmware version available.

3.

If a TPM is installed and enabled on the server, disable BitLocker™ before updating the firmware. For more information, see the operating system documentation.

4.

Update the firmware to the current version supported for the hardware configuration.

5.

Verify the firmware update by checking the firmware version.

6.

If a TPM is installed and enabled on the server, enable BitLocker™ after the firmware update is complete. For more information, see the operating system documentation.

Troubleshooting

64

Drivers
HP drivers and utilities can be found on the HP website (http://www.hp.com). For the latest drivers and information on supported operating systems, refer to the HP website (http://www.hp.com/support).
IMPORTANT: Always perform a backup before installing or updating device drivers.

Contacting HP
Contacting HP technical support or an authorized reseller (on page 65)
Server information you need (on page 65)
Operating system information you need (on page 66)

Contacting HP technical support or an authorized reseller
Before contacting HP, always attempt to resolve problems by completing the procedures in this guide.
IMPORTANT: Collect the appropriate server information ("Server information you need" on page 65) and operating system information ("Operating system information you need" on page
66) before contacting HP for support.
For the name of the nearest HP authorized reseller:

•

See the Contact HP worldwide (in English) webpage
(http://welcome.hp.com/country/us/en/wwcontact.html).

For HP technical support:

•

In the United States, for contact options see the Contact HP United States webpage
(http://welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone: o o

•

Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored.
If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more information about Care Packs, refer to the HP website (http://www.hp.com/hps).

In other locations, see the Contact HP worldwide (in English) webpage
(http://welcome.hp.com/country/us/en/wwcontact.html).

Server information you need
Before contacting HP technical support, collect the following information:

•

Explanation of the issue, the first occurrence, and frequency

•

Any changes in hardware or software configuration before the issue surfaced

•

Third-party hardware information: o o

•

Product name, model, and version
Company name

Specific hardware configuration:

Troubleshooting

65

o o Number of processors and speed

o

Number of DIMMs and their size and speed

o

List of controllers and NICs

o

List of connected peripheral devices

o

List of any other optional HP or Compaq hardware

o

•

Product name, model, and serial number

Network configuration

Specific software information: o o

List of third-party, HP, and Compaq software installed

o

PCAnywhere information, if installed

o

Verification of latest drivers installed

o

Verification of latest ROM/BIOS

o

•

Operating system information ("Operating system information you need" on page 66)

Verification of latest firmware on array controllers and drives

Results from attempts to clear NVRAM

Operating system information you need
Depending on the problem, you may be asked for certain pieces of information. Be prepared to access the information listed in the following sections, based on operating system used.

Microsoft® operating systems
Collect the following information:

•

Whether the operating system was factory installed

•

Operating system version number

•

A current copy of the following files: o Boot.ini

o

Memory.dmp

o

Event logs

o

Dr. Watson log (drwtsn32.log) if a user mode application, such as the Insight Agents, is having a problem o

IRQ and I/O address information in text format

•

An updated Emergency Repair Diskette

•

If HP drivers are installed: o o

•

Version of the drivers used
List of drivers

The drive subsystem and file system information: o Number and size of partitions and logical drives

o

File system on each logical drive

Troubleshooting

66

•

Current level of Microsoft® Windows® Service Packs and Hotfixes installed

•

A list of each third-party hardware component installed, with the firmware revision

•

A list of each third-party software component installed, with the version

•

A detailed description of the problem and any associated error messages

Linux operating systems
Collect the following information:

•

Operating system distribution and version
Look for a file named /etc/distribution-release (for example, /etc/redhat-release)

•

Kernel version in use

•

Output from the following commands (performed by root): o o

uname -a

o

cat /proc/meminfo

o

cat /proc/cpuinfo

o

rpm -ga

o

dmesg

o

lsmod

o

ps -ef

o

ifconfig -a

o

chkconfig -list

o

•

lspci -v

mount

Contents of the following files: o o

/etc/modules.conf or etc/conf.modules

o

/etc/lilo.conf or /etc/grub.conf

o

•

/var/log/messages

/etc/fstab

If HP drivers are installed: o Version of the drivers used

o

List of drivers

•

A list of each third-party hardware component installed, with the firmware revisions

•

A list of each third-party software component installed, with the versions

•

A detailed description of the problem and any associated error messages

Troubleshooting

67

Battery
Battery replacement
If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years.
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury:
•
•
•
•

Do not attempt to recharge the battery.
Do not expose the battery to temperatures higher than 60°C (140°F).
Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
Replace only with the spare designated for this product.

To remove the component:
1.

Power down the server (on page 6).

2.

Remove the access panel, and then pull out the motherboard tray.
CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the expansion boards.

3.

Remove the battery.

Battery

68

IMPORTANT: Replacing the system board battery resets the system ROM to its default configuration. After replacing the battery, reconfigure the system through BIOS Setup Utility.
To replace the component, reverse the removal procedure.
For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.

Battery

69

Regulatory compliance notices
Regulatory compliance identification numbers
For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number. The regulatory model number is not the marketing name or model number of the product.

Federal Communications Commission notice
Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio
Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic devices, including computers, generate RF energy incidental to their intended function and are, therefore, covered by these rules. These rules place computers and related peripheral devices into two classes, A and
B, depending upon their intended installation. Class A devices are those that may reasonably be expected to be installed in a business or commercial environment. Class B devices are those that may reasonably be expected to be installed in a residential environment (for example, personal computers). The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user.

FCC rating label
The FCC rating label on the device shows the classification (A or B) of the equipment. Class B devices have an FCC logo or ID on the label. Class A devices do not have an FCC logo or ID on the label. After you determine the class of the device, refer to the corresponding statement.

Class A equipment
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at personal expense.

Class B equipment
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to

Regulatory compliance notices

70

radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

•

Reorient or relocate the receiving antenna.

•

Increase the separation between the equipment and receiver.

•

Connect the equipment into an outlet on a circuit that is different from that to which the receiver is connected. •

Consult the dealer or an experienced radio or television technician for help.

Declaration of conformity for products marked with the FCC logo, United States only
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
For questions regarding this product, contact us by mail or telephone:

•

Hewlett-Packard Company
P. O. Box 692000, Mail Stop 530113
Houston, Texas 77269-2000

•

1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded or monitored.) For questions regarding this FCC declaration, contact us by mail or telephone:

•

Hewlett-Packard Company
P. O. Box 692000, Mail Stop 510101
Houston, Texas 77269-2000

•

1­281-514-3333

To identify this product, refer to the part, series, or model number found on the product.

Modifications
The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett-Packard Company may void the user’s authority to operate the equipment.

Cables
Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in order to maintain compliance with FCC Rules and Regulations.

Canadian notice (Avis Canadien)
Class A equipment

Regulatory compliance notices

71

This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
Class B equipment
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.

European Union regulatory notice
Products bearing the CE marking comply with the following EU Directives:

•

Low Voltage Directive 2006/95/EC

•

EMC Directive 2004/108/EC

•

Ecodesign Directive 2009/125/EC, where applicable

CE compliance of this product is valid if powered with the correct CE-marked AC adapter provided by HP.
Compliance with these directives implies conformity to applicable harmonized European standards
(European Norms) that are listed in the EU Declaration of Conformity issued by HP for this product or product family and available (in English only) either within the product documentation or at the following HP website
(http://www.hp.eu/certificates) (type the product number in the search field).
The compliance is indicated by one of the following conformity markings placed on the product:
For non-telecommunications products and for EU harmonized telecommunications products, such as
Bluetooth® within power class below 10mW.

For EU non-harmonized telecommunications products (If applicable, a 4-digit notified body number is inserted between CE and !).

Please refer to the regulatory label provided on the product.
The point of contact for regulatory matters is Hewlett-Packard GmbH, Dept./MS: HQ-TRE, Herrenberger
Strasse 140, 71034 Boeblingen, GERMANY.

Disposal of waste equipment by users in private households in the European Union
Regulatory compliance notices

72

This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.

Japanese notice

BSMI notice

Korean notice
Class A equipment

Regulatory compliance notices

73

Class B equipment

Chinese notice
Class A equipment

Laser compliance
This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser radiation.
Each laser product complies with 21 CFR 1040.10 and 1040.11 except for deviations pursuant to Laser
Notice No. 50, dated June 24, 2007; and with IEC 60825-1:2007.
WARNING: Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product's installation guide may result in hazardous radiation exposure. To reduce the risk of exposure to hazardous radiation:
• Do not try to open the module enclosure. There are no user-serviceable components inside.
• Do not operate controls, make adjustments, or perform procedures to the laser device other than those specified herein.
• Allow only HP Authorized Service technicians to repair the unit.
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration implemented regulations for laser products on August 2, 1976. These regulations apply to laser products manufactured from August 1, 1976. Compliance is mandatory for products marketed in the United States.

Battery replacement notice
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury:
• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. To forward them to recycling or proper disposal, use the public collection system or return them to HP, an authorized HP Partner, or their agents.

Regulatory compliance notices

74

For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.

Taiwan battery recycling notice
The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the
Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or promotion.
Contact a qualified Taiwanese recycler for proper battery disposal.

Power cord statement for Japan
Acoustics statement for Germany (Geräuschemission)
Schalldruckpegel LpA < 70 dB(A)
Zuschauerpositionen (bystander positions), Normaler Betrieb (normal operation)
Nach ISO 7779:1999 (Typprüfung)

Regulatory compliance notices

75

Electrostatic discharge
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.
To prevent electrostatic damage:

•

Avoid hand contact by transporting and storing products in static-safe containers.

•

Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.

•

Place parts on a grounded surface before removing them from their containers.

•

Avoid touching pins, leads, or circuitry.

•

Always be properly grounded when touching a static-sensitive component or assembly.

Grounding methods to prevent electrostatic discharge
Several methods are used for grounding. Use one or more of the following methods when handling or installing electrostatic-sensitive parts:

•

Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords. To provide proper ground, wear the strap snug against the skin.

•

Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet when standing on conductive floors or dissipating floor mats.

•

Use conductive field service tools.

•

Use a portable field service kit with a folding static-dissipating work mat.

If you do not have any of the suggested equipment for proper grounding, have an authorized reseller install the part.
For more information on static electricity or assistance with product installation, contact an authorized reseller. Electrostatic discharge

76

Technical support
HP contact information
For the name of the nearest HP authorized reseller:

•

See the Contact HP worldwide (in English) webpage
(http://welcome.hp.com/country/us/en/wwcontact.html).

For HP technical support:

•

In the United States, for contact options see the Contact HP United States webpage
(http://welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone: o o

•

Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored.
If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more information about Care Packs, refer to the HP website (http://www.hp.com/hps).

In other locations, see the Contact HP worldwide (in English) webpage
(http://welcome.hp.com/country/us/en/wwcontact.html).

Before you contact HP
Be sure to have the following information available before you call HP:

•

Technical support registration number (if applicable)

•

Product serial number

•

Product model name and number

•

Product identification number

•

Applicable error messages

•

Add-on boards or hardware

•

Third-party hardware or software

•

Operating system type and revision level

Customer Self Repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts:

•

Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service.

Technical support 77

•

Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.

NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty,
HP requires that an authorized service provider replace the part. These parts are identified as "No" in the
Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits.
If assistance is required, you can call the HP Technical Support Center and a technician will help you over the telephone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.
For more information about HP's Customer Self Repair program, contact your local service provider. For the
North American program, refer to the HP website (http://www.hp.com/go/selfrepair).

Réparation par le client (CSR)
Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client) afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce CSR, HP vous l'envoie directement. Il existe deux catégories de pièces CSR:
Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit.
REMARQUE: Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour bénéficier d'une assistance téléphonique, appelez le
Centre d'assistance technique HP. Dans les documents envoyés avec la pièce de rechange CSR, HP précise s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, HP se réserve le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, HP supporte l'ensemble des frais d'expédition et de retour, et détermine la société de courses ou le transporteur à utiliser.
Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web HP
(http://www.hp.com/go/selfrepair).

Technical support

78

Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza
HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per la sostituzione. Vi sono due categorie di parti CSR:
Obbligatorie – Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.
Opzionali – Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto.
NOTA: alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di un addetto del centro di supporto tecnico HP. Nel materiale fornito con una parte di ricambio CSR, HP specifica se il cliente deve restituire dei componenti. Qualora sia richiesta la resa ad HP del componente difettoso, lo si deve spedire ad HP entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP.
Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona. Per il programma in Nord America fare riferimento al sito Web HP (http://www.hp.com/go/selfrepair).

Customer Self Repair
HP Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und höhere
Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn HP (oder ein HP Servicepartner) bei der
Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen HP dieses
Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:
Zwingend – Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den
Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen
Service berechnet.
Optional – Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer
Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche
Kosten anfallen.
HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des
Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.

Technical support 79

CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert.
Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen
Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das HP technische Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil an HP zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen
Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen
Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer
Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den
Kurier-/Frachtdienst.
Weitere Informationen über das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der HP Website unter
(http://www.hp.com/go/selfrepair).

Reparaciones del propio cliente
Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar (Customer Self
Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, HP (o los proveedores o socios de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el uso de un componente
CSR, HP le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se clasifican en dos categorías:

•

Obligatorio: componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a
HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.

•

Opcional: componentes para los que la reparación por parte del usuario es opcional. Estos componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que HP realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía correspondiente al producto.

NOTA: Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que el usuario haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al Centro de asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales para la sustitución de componentes CSR, HP especificará si los componentes defectuosos deberán devolverse a HP. En aquellos casos en los que sea necesario devolver algún componente a HP, deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje de envío. Si no enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.

Technical support 80

Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite la página web de HP siguiente (http://www.hp.com/go/selfrepair).

Customer Self Repair
Veel onderdelen in HP producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als HP (of een HP Service Partner) bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt HP dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee categorieën CSR-onderdelen:
Verplicht: Onderdelen waarvoor reparatie door de klant verplicht is. Als u HP verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht.
Optioneel: Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product. OPMERKING: Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen.
Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie gewenst is, belt u een HP Service
Partner om via de telefoon technische ondersteuning te ontvangen. HP vermeldt in de documentatie bij het vervangende CSR-onderdeel of het defecte onderdeel aan HP moet worden geretourneerd. Als het defecte onderdeel aan HP moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde periode, gewoonlijk vijf (5) werkdagen, retourneren aan HP. Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan HP u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke koerier/transportonderneming hiervoor wordt gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP. Informatie over Service Partners vindt u op de HP website (http://www.hp.com/go/selfrepair).

Reparo feito pelo cliente
Os produtos da HP são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se, durante o período de diagnóstico, a HP (ou fornecedores/parceiros de serviço da HP) concluir que o reparo pode ser efetuado pelo uso de uma peça CSR, a peça de reposição será enviada diretamente ao cliente.
Existem duas categorias de peças CSR:
Obrigatória – Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.

Technical support 81

Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone. A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em que isso for necessário, é preciso enviar a peça com defeito à HP dentro do período determinado, normalmente cinco (5) dias úteis.
A peça com defeito deve ser enviada com a documentação correspondente no material de transporte fornecido. Caso não o faça, a HP poderá cobrar a reposição. Para as peças de reparo feito pelo cliente, a
HP paga todas as despesas de transporte e de devolução da peça e determina a transportadora/serviço postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da HP, entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite o site da HP
(http://www.hp.com/go/selfrepair).

Technical support 82

Technical support 83

Technical support 84

Acronyms and abbreviations
ACU
Array Configuration Utility

AMP
Advanced Memory Protection

BIOS
Basic Input/Output System

BMC baseboard management controller

CCITT
International Telegraph and Telephone Consultative Committee

CS cable select

DAT digital audio tape

DIMM dual inline memory module

DRAM dynamic random access memory

ECC error checking and correcting

ESD electrostatic discharge

IDE integrated device electronics

Acronyms and abbreviations

85

IEC
International Electrotechnical Commission

IPMI
Intelligent Platform Management Interface

IRQ interrupt request

ISP
Internet service provider

KVM keyboard, video, and mouse

LED light-emitting diode

LO100
HP Lights-Out 100 Remote Management processors

NEMA
National Electrical Manufacturers Association

NFPA
National Fire Protection Association

NIC network interface controller

NVRAM non-volatile memory

ODD
Optical Disk Drive

ORCA
Option ROM Configuration for Arrays

OS operating system

Acronyms and abbreviations

86

PCI peripheral component interface

PCI Express
Peripheral Component Interconnect Express

PCI-X peripheral component interconnect extended

PDU power distribution unit

POST
Power-On Self Test

PPM processor power module

RAID redundant array of inexpensive (or independent) disks

RBSU
ROM-Based Setup Utility

RDIMM
Registered Dual In-line Memory Module

SATA serial ATA

SCSI small computer system interface

TMRA recommended ambient operating temperature

TPM trusted platform module

UDIMM
Unregistered Dual In-Line Memory Module

Acronyms and abbreviations

87

UPS uninterruptible power system

USB universal serial bus

VGA video graphics array

Acronyms and abbreviations

88

Index
A
access panel 6 acoustics statement for Germany 75 application software problems 62 authorized reseller 65, 77 auto-configuration process 26

B backup, restoring 61 batteries, insufficient warning when low 48 battery 48, 68, 74 battery replacement notice 74 boot options 26
BSMI notice 73

C cables 36, 71 cables, VGA 58
Canadian notice 71 cautions 33
CD-ROM drive 29, 50
Chinese notice 74 class A equipment 70 class B equipment 70 color 58 common problem resolution 36 configuration procedures 9 configuring the SATA RAID feature 28 connection problems 36 contacting HP 65, 66, 77 creating a RAID volume 29
CSR (customer self repair) 77 customer self repair (CSR) 77

D
DAT drive error 51, 52
DAT drive failure 51
DAT drives 51 data loss 51 data recovery 51, 54
Declaration of Conformity 71

DIMMs 21, 37 diskette drive 29, 52 diskette drive problems 52 drive errors 52 drive failure, detecting 51 drive not found 52, 53, 54 drive problems 50, 51, 52
DVD-ROM drive 50

E electrical grounding requirements 9 electrostatic discharge 11, 76
Embedded SATA RAID 28 embedded SATA RAID, installing with a Virtual
Floppy 30 embedded SATA RAID, installing with USB diskette drive 30 enabling the SATA RAID feature 28 energy saver features 58 environmental requirements 8 error log 61 error messages 61
European Union notice 72 external device problems 57

F fan problems 53 fans 53
FCC rating label 70
Federal Communications Commission (FCC) notice 70, 71 firmware, updating 36, 63 firmware, version 36, 52, 64 flash ROM 63

G general diagnosis flowchart 39 general protection fault 60 grounding methods 76 grounding requirements 9

Index

89

H

M

hard drive LEDs 37 hard drive problems, diagnosing 53 hard drive, failure of 53 hard drives 14, 37, 53 hard drives, determining status of 37 hard drives, installing 11 hardware options 11 hardware options installation 9, 11 hardware problems 46, 48 hardware troubleshooting 48, 49, 50, 57 hotfixes 61
HP Insight Diagnostics 27
HP Integrated Lights-Out Virtual Floppy and CD-ROM drives 27
HP technical support 65, 77
HP website 77

management tools 27 media devices, installing, with a media latch 16 memory 55 memory count error 55 memory not recognized 55 memory overview 20 memory problems 55 memory subsystem architecture 20
Microsoft operating systems 31, 66 modifications, FCC notice 71 monitor 58 mouse 58 mouse problems 58

I identification number 70
Important Safety Information document 32 information required 65, 66
Insight Diagnostics 28 installation, server options 9, 11 installing hardware 11 installing operating system 10, 31 internal system problems 50

J
Japanese notice 73

K keyboard 58 keyboard problems 58
Korean notices 73
KVM 58

L laser compliance 74 laser devices 74
LEDs 48
LEDs, hard drive 37
LEDs, PPM failure 56
LEDs, processor failure 56
LEDs, troubleshooting 32, 37
LEDS, UPS 47
Linux 31, 62, 67 loose connections 36

N network controller problems 59 network controllers 59, 60 network interconnect blades 60

O operating system crash 60 operating system problems 60 operating system updates 61 operating systems 10, 28, 60, 61, 62, 66 optimum environment 8
Optional Installation Services 8 options installation 9, 11
OS boot problems flowchart 44

P patches 61
PCI boards 50 phone numbers 65, 77
POST problems flowchart 42 power cord 33, 75 power distribution unit (PDU) 9
Power On button 6 power problems 47 power requirements 8 power source 47 power supplies 47 powering down 6 powering up 6 power-on problems flowchart 41
PPM (processor power module) 56
PPM failure LEDs 56
PPM problems 56

Index

90

PPM slots 56 pre-diagnostic steps 32 preparing the server for diagnosis 35 problem diagnosis 32 processor failure LEDs 56
Processor Power Module (PPM) 56 processor problems 56 processors 56

R rack stability 33 rack warnings 33
RAID volume, creating 29
RBSU (ROM-Based Setup Utility) 26 read/write errors 52 recovery key 25 registering the server 10 regulatory compliance identification numbers 70 regulatory compliance notices 70, 72 required hardware 29 required information 65, 66, 77 requirements, environmental 8 requirements, power 8 requirements, temperature 8 restoring 61
ROM, types 63
ROMPaq utility 64

S safety considerations 32
SATA hard drive 14, 37, 54
SATA RAID configuration 28
SATA RAID driver, installing 29
SATA RAID feature, configuring 28
SATA RAID feature, enabling 28 sense error codes 51 series number 70 server fault indications flowchart 45 server features and options 11 service notifications 36
Service Packs 61 short circuits 57 site requirements 8 software errors 62 software failure 62 software problems 60 software troubleshooting 62 start diagnosis flowchart 38 static electricity 11

Subscriber's Choice 28 support 77 symbols on equipment 32 symptom information 34 system board battery 68, 74 system ROM 63 system, keeping current 28

T
Taiwan battery recycling notice 75 tape cartridge 52 technical support 65, 77 telephone numbers 65, 77 temperature requirements 8 testing devices 50 third-party devices 50 troubleshooting 32 troubleshooting flowcharts 38
Trusted Platform Module (TPM) 23, 24, 25, 54

U unknown problem 49 updating drivers 28, 65 updating firmware 64 updating the operating system 61
UPS (uninterruptible power supply) 8, 47, 48
USB CD-ROM drive 29, 30
USB devices 29, 30
USB support 27 utilities 26

V ventilation 8
VGA 58 video colors 58 video problems 57, 58

W warnings 33 website, HP 77 when to reconfigure or reload software 61

Index

91