...Outback Steakhouse Joyce LaBorde Strategic Human Resource Management HRM 530 May 9, 2011 Dr. Lila Jordan Outback Steakhouse This paper will discuss how employee selection methods at Outback Steakhouse help the organization achieve a competitive advantage and the importance of job fit to this organization. This paper will also evaluate Outback’s selection process including the order of selection methods and evaluate whether or not these selection methods are valid. Discuss How the Employee Selection Methods at Outback Steakhouse Help the Organization Achieve a Competitive Advantage. When thinking about the employee selection process there are a few important facts employers will need to know so that they are able to pick the best person for the job and decide if that person is a good role model for the company. There is a lot of information a person will need to know when trying to join the Outback team. There are a few steps that are important causing the hiring process to take three days (Zinzi). When the employees are notified about receiving the job, the next step in the process is an orientation. In this process, there is a total of three class room training sessions where employees learn a lot of well needed information such as the core values and mission of Outback as well as the array of items offered on the menu (Zinzi). Employees will need to have great memorization skills because they are expected to know what’s going on in each aspect of the restaurant...
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...Assignment 3: Outback Steakhouse 2/12/2012 1. Discuss how the employee selection methods at Outback Steakhouse help the organization achieve a competitive advantage. According to Hellriegel and Slocum (2010), effective employee selection is a critical component of a successful organization. How employees perform their jobs is a major factor in determining how successful an organization will be. Job performance is essentially determined by the ability of an individual to do a particular job and the effort the individual is willing to put forth in performing the job. Through effective selection, the organization can maximize the probability that its new employees will have the necessary skills to do the jobs they were hired to do (Hellriegel & Slocum, 2010). The selection process within Outback has allowed it to become the market leader in hiring and maintaining the most competitive workforce. Outback exercises a rigorous process in employee selection in order to acquire the best employees with exceptional qualities that not only enable them to deliver the best services, but also to retain employees and reduce turnover. The selection process involves five major steps. The first step involves offering employees a preview of responsibilities and duties that they will be charged with as employees and how they will be held accountable. The second step involves sharing with the prospective employee the dimension of performance overview, which states the expected behaviour...
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...OUTBACK STEAKHOUSE: GOING INTERNATIONAL 1. BACKGROUND: _ Outback Steakhouse is an American casual dining restaurant chain based in Tampa, Florida with over 1200 locations in 22 countries throughout North and South America, Europe, Asia, and Australia. It was founded in February 1988 in Tampa by Bob Basham, Chris T. Sullivan, Trudy Cooper and Tim Gannon, and is now owned and operated in the United States by OSI Restaurant Partners, and by other franchise and venture agreements internationally. _Canadian Outback restaurants began in 1996. In March 2009, Outback Steakhouse Canada abruptly closed all nine locations in the province of Ontario, citing poor economic conditions. In June 2009, an Outback restaurant reopened in Niagara Falls, but has since closed. After closing one location in 2012 and a second in 2013, only one Outback location in Canada continues to operate in Edmonton, Alberta. _ In 1997, Outback entered the South Korean market through the franchise agreement with Aussie Chung Inc. Currently, there are 101 Outback Steakhouse locations throughout South Korea. On June 14, 2007, OSI Restaurant Partners completed a stock repurchase plan, and the company is now privately held. _ In April 2012, Bloomin' Brands, the current owner of Outback Steakhouse, filed with the SEC to raise up to $300 million in an initial public offering. 2. OUTBACK’S START-UP STRATEGY _ The Company's strategy is to differentiate its restaurants by emphasizing consistently...
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...Business Principals 110 5/21/12 Global Business Outback Steakhouse Outback Steakhouse first came onto the restaurant scene in Tampa, Florida in 1988 (IFG, 2012). Outback Steakhouse features a full service experience in a causal environment. The unique menu is based on the Australian Outback theme. The food is Aussie inspired, as well as the décor. Outback’s most popular items include their appetizer the Bloomin` Onion, their Victorian Filet steak, and the Outback Special sirloin (IFG, 2012). The interesting part of researching this paper is that Outback Steakhouse did not originate in Australia. Outback Steakhouse expanded into the global market in 1997 when the first restaurant opened in South Korea (Outback 2012). According to Outback’s website, there are now restaurants in 22 countries including Brazil, Guam, Hong Kong and Taiwan (Outback, 2012). There are currently 6 franchise locations in Australia (Outback, 2012). After reviewing the differences between the United States Outback Steakhouse menu and the Australian, there are some different ingredients. There are more pasta dishes, and rib dinners in Australia (Outback, 2012). In the United States, there are more salad options, and more fish and chicken dinners (Outback, 2012). I found the Australian hamburgers to be intriguing; eggs and beetroot are common items to add to your sandwich (Outback, 2012). Beetroot is a type of beet, which can be pickled or sweetened (Food...
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...Running Head: Outback Steakhouse Outback Steakhouse Keitric Wiley Strategic Human Resource Management August 6, 2011 Dr. Larry Byrd I. For the following reasons, the employee selection methods at Outback Steakhouse help the organization achieve a competitive advantage: a. This examination of the competitive advantage built by Outback Steakhouse employee is based on a five-category framework. On all five points, Outback employees has performed excellently, melding the resources in the following categories to build its advantage: (1) financial resources, (2) physical resources, (3) human resources, (4) organizational knowledge and learning, and (5) general organizational resources including brand names, relationships with stakeholders, and reputation. b. Outback Steakhouse employees has clearly developed a competitive advantage that allows Outback to perform a service, manufacture a product, or offer a bundle of benefits that competitors cannot match. While it is extremely difficult to sustain a competitive advantage, especially in the restaurant industry, Outback Steakhouse works to create advantages through differential development of resources and capabilities. Superior resources or capabilities are those that have value in the market, are possessed by only a small number of restaurants, and are not easy to substitute. If a particular resource is also costly or impossible to imitate, then the competitive advantage may be sustainable. Successful...
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...Outback Steakhouse March 3, 2014. Outback Steakhouse ............................................................................................................................ 3 Appendix A: Situational Analysis: Why has Outback been so successful? ........................ 7 Appendix B: Internal Analysis: What are Outback’s Strengths, Weaknesses, Opportunities and Threats? ............................................................................................................. 8 Appendix C: Internal Financial Analysis ...................................................................................... 9 Appendix D: External Analysis: What are some Key Success Factors for the restaurant industry? ............................................................................................................................................... 11 Appendix E: External Analysis – How attractive is the restaurant industry? ................ 12 Appendix F: External Analysis: PESTEL ...................................................................................... 14 Appendix G: Analysis of ...
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...Vocabulary for IELTS Speaking: Part 1 SPEAKING PART 1: 1. DESCRIPTION QUESTIONS: (Strategy: divide into 2 or 3 parts) Sample answer Tell me something about your hometown? Well as you can probably guess I come from Taipei and I have lived here all my life, although at the moment I’m studying in another city – Taizhong. I suppose if I had to describe Taipei, the first thing I would say is that it’s very crowded, maybe even one of the biggest cities in Asia I guess. It’s so congested that even the locals have problems finding their way around! Another significant characteristic is that it offers splendid examples of contemporary architecture. Actually some of the renowned landmarks are in the middle of Taipei, such as the Taipei 101, the second tallest building in the world. | Well, the main thing you need to know is that…(1) + (details)… On top of that I can also add that (2)…+ (details)… Something else that I need to say is that (3)…so actually…(detail) Starting-off Ok, then; actually; alright; well, you know; Point 1 The first thing I’d like to mention is … The main thing you need to know is … I’d like to begin by highlighting the fact … Point 2 In addition I suppose I should say … Another interesting point … Not only that, but _______is also exceedingly ….. Point 3 And I shouldn’t forget to mention that… I guess I could also say that (it’s) sort-of …….. Finally I’d also like to mention …….. Practice: Tell me something about your...
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...1. What are the principal features of Outback Steakhouse’s strategy in the US? Why has the strategy been so successful? (The reason as to why the strategy is successful is discussed together with the key features below.) a. Differentiation strategy: Consistently high quality of ingredients and food; generous portions; limitation of items offered to appeal to different taste; relaxed ambience and enjoyable experience for the customers b. Customer satisfaction: restaurants are always fully staffed and employees are well trained to satisfy the needs and preferences of customers to make sure the customers have a fantastic experience. c. Alignment of interest for management and employees: management people of restaurants are given the option to purchase a 10% interest in the restaurant they manage; all the employee are eligible for the stock ownership plan and also health insurance is provided to all employees. So employees and management are motivated to work hard to fulfill every need of their customers. d. Only dinner service: less employee hours and costs required; fresh food made at dinner time, which again ensures the high quality of food. e. Location and Australian theme: lower rental costs for suburbs and residential areas compared to downtown so outback steakhouse can provide more space to create a laidback and relaxed feelings for customers as opposed to being bustle and hustle downtown. f. Rigorous selection of staff:...
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...Outback Steakhouse Chandra Shaw Dr. Sherbert Strategic Human Resource M Discuss how the employee selection methods at Outback Steak house help the organization achieve a competitive advantage. The selection process allows for them to pick the employee’s that best fit the company’s profile. The process seems to be laid back with an introduction to the company. The company takes time to allow for the candidate to be familiar with what the company expects from them. This also allows for the applicant to see if they can meet the company standards. If the applicant feels that they cannot meet the standards they can dropout and the company has not wasted any money on training the applicant. We share a document, called a dimension of performance, which provides detailed examples of the kinds of Behaviors expected of outbackers and how Those behaviors are tied to the vision of Outback. This is a candidate’s first exposure to our vision. (At this point, some candidates have withdrawn from The process because these dimensions set a very high standard.) (Stewart 234) The competitive edge this gives the company is that it is able to be very selective about their employees. This method saves them money...
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... February 12, 2016 Outback Steak House Case This case will reveal information in detailed facts about outback steakhouse and give my personal option as to how I feel the company will succeed in areas of their expansion. Outback steakhouse was one of the fastest-growing and most acclaimed restaurant chains in North America. Outback steakhouse’s principal feature strategy in the US was to emphasize on high-quality ingredients and preparation with a limited number of menu items that can appeal to a diverse array of tastes people will enjoy and try. Serving only at dinner time was the main idea of outback because simply food prepared in the morning would lose its freshness by evening. Making there dinner portions sizeable at moderate prices that can attract different customers through casual dinning but also with high attentive service. Having their restaurants in residential areas rather than downtown enforces the merits of keeping rent low, and encouraged customer and employee loyalty. With their Australian theme and appeal, outback steakhouse has truly got the respect they deserve and have develop long-term relationships for futures to come. Outback Steakhouse key elements for international expansion was a huge belief they lived by and opportunity for their suppliers. Huge Connerty, the president of Outback International believed that the approach that they are going to take is that they will...
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...Question 1: Discuss how the employee selection methods at Outback Steakhouse help the organization achieve a competitive advantage. The Selection process within most organizations is the foundation of competitive advantage through people. Upon reading this case, there is one particular aspect that stands out: the people are the main ingredients that make the company successful. Therefore, since the competitive advantage to an organization’s success is it choices of the people that the leaders in charge hired. In a job fit option, the leaders create the job specification that needs satisfying by the employees hired. It is very important to select the right contender for the job based on the needs of each individual business, which fall sole on the premise of employee selection. Outback Steakhouse has integrated a defined selection process for hourly and management workers that will help Is this essay helpful? Join OPPapers to read more and access more than 550,000 just like it! GET BETTER GRADES hire and retain people to successfully run their organization. This selection process helps the organization achieve a competitive advantage because it allows Outback to recruit the applicant, assess their qualifications rigorously, then select the most competent centered on its objective by choosing employees who are willing to adapt to the culture, vision, values and beliefs of Outback Steakhouse. And it does allow them to employ people that appreciate the value of teamwork,...
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...Discuss how the employee selection methods at Outback Steakhouse help the organization achieve a competitive advantage: Since people are the competitive advantage to an organization’s success, it is important to select the right candidate for the job based on the needs of each individual business. Outback Steakhouse has incorporated a precise selection process for hourly and management workers that will help hire and retain people to effectively run their organization. This selection process helps the organization achieve a competitive advantage because it allows Outback Steakhouse to recruit the applicant, assess their qualifications, then select the one(s) most qualified based on their business objectives. Outback Steakhouse tries to choose workers who are willing to conform to the culture, vision, values and beliefs of Outback Steakhouse. It also allows them to employ people that understand and are committed to the value of teamwork, accountability, kindness, and individual responsibility. I think the validating (test) potential new hires against existing Outbackers who have been successful in the company is a strategic way to find out if a person is a good fit and that along with the series of test that are given makes Outback Steakhouse a step above the average restaurant when it comes to the selection process of hourly and management workers. By capitalizing on the strength of their employees, Outback Steakhouse not only keeps their turnover low, they have gained...
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...Assignment #3 Outback Steakhouse Strayer University HRM530 May 15, 2011 ASSIGNMENT 3 OUTLINE I. For the following reasons the employee selection methods at Outback Steakhouse help the organization achieve a competitive advantage: a. Effective selection provides many benefits. Hiring highly motivated employees who fit the organizational culture along with providing a positive employee experience keeps turnover low. Low turnover reduces disciplinary problems and diminish costs related to replacing employees. b. Rigorous employee selection process rooted in Outback Steakhouse’s principles and beliefs help the organization hire employees able to keep the commitments of the company. Using a well thought out assessment and selection process can consistently assist in selecting the best and brightest employees. Identifying and selecting top performers is the key to achieving a competitive advantage. c. The key for effective staffing is to balance job fit and organization fit, as well as achievement and potential, in ways that align staffing practices with HR strategy. Employee selection can accurately predict future performance. Employee selection can improve productivity, decrease turnover and surpass business objectives. II. The following describes the importance of employee fit to Outback Steakhouse: a. Outback recognized the importance of employee fit early on. They recognized you cannot send turkeys to eagle school. Smart leaders hire smart employees. ...
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...Assignment #3 Outback Steakhouse Sherry L. Woodke Dr. Zelphia A. Brown, SPHR August 7, 2011 Assignment #3 Outback Steakhouse Discuss how the employee selection methods at Outback Steakhouse help the organization achieve a competitive advantage. Outback Steakhouse uses the long term specialist approach when choosing their employees. With this method Outback can determine if an employee will fit with not only the job but the organization itself (Stewart & Brown 2009). Even though an employee may not have all of the skills needed at first to perform the job, it is the ability to work within a team environment, think on their feet, have a commitment to the organizations culture as well as be service oriented. This is what gives Outback Steakhouse their competitive advantage because they have chosen the right people through having that realistic job preview and testing methods. By taking this approach Outback Steakhouse is able to keep turnover down and employee commitment high. Furthermore, by having the job preview this is the first step of weeding out employees that just don’t have the commitment and will know right away if the job is right for the potential employee. Employee selection is not an easy task and choosing the right HR approach for the hiring process allows an organization to choose the right people that will not only stay with the company, but give superior customer service, longevity with the organization and advancement to higher positions. Finally...
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...Qantas Airways Limited HR Strategy FY14/15 Introduction Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest domestic and international airline. Registered originally as the Queensland and Northern Territory Aerial Services Limited (QANTAS), Qantas is widely regarded as the world's leading long distance airline and one of the strongest brands in Australia. Our airline brand operates regional, domestic and international services and is forever expanding, it is for this reason we are constantly seeking passionate, driven and enthusiastic people to join our friendly team. We employ over 30,000 people with approximately 93 per cent of them based within Australia. Qantas Airways Limited is committed to growing and developing their HR departments and within the next 12 months will: * Establish themselves as the best employer in the aviation industry in Australia. * Will maintain a positive and joyful employment experience across all offices, airports and aircrafts for all current and future Qantas employees. HR Strategy The Qantas Airways Limited HR strategy supports and lays the foundations of the organisations vison and mission. It will be analysed and measured by the success of a number of key programs focusing on the following areas of people management: * Culture and Behaviour * People and Structure * Recruitment and Retention * Reward and Recognition * Learning and Development * Systems and Compliance ...
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