Assignment 2 7 Eleven
HRM 530 Strategic Human Resource Mgt
July 27, 2014
Strayer University

Introduction 7 Eleven “is the world’s largest convenience store chain with more than 53,500 stores in 16 countries, of which close to 10,400 are in North America” (7 Eleven, 2014, para. 1). As the world’s leading convenience store, 7 Eleven needs to provide accessible goods to customers and a strong level of customer service. The episode of Undercover Boss detailing the 7 Eleven franchises demonstrated that there are multiple positions necessitated to keep stores running efficiently. The first position detailed was a store clerk. The next position that was explored was the delivery truck driver. Although these positions differ, both are necessitated in order to maintain the world’s largest convenient store. The role of the store clerk and the role of the delivery truck driver will be compared to determine what similarities exist. A job description will then be created in order to recruit new employees. Finally, the position of store clerk will be explored to demonstrate how this position adheres to federal laws.
Comparison of Positions The episode detailed two main positions. The first position was the store clerk. The clerk was required to stock shelves, make coffee, ring up customers and ensure that customers could find everything they were looking for (YouTube, n.d.). In addition, the store clerk worked closely with the store manager to address things that may go wrong in the store. The second position that was detailed in the episode was driving the delivery truck. The delivery truck driver was responsible for making all shipments (YouTube, n.d.). The delivery truck driver was responsible for ensure each store had their shipment, uploading the truck and returning the