...differs from the other. In the fast food industry the corporate cultures can be as different as night and day. While one company may believe that training is time and money well spent another may believe that training, whether it be cross training or promotional training, is a waste of time and money and that most employees will better serve the company by cooking more food. In other words better the bottom line not the employee. However the above mentioned “bottom line” mentality is not part of the culture at Chipotle or Chick fil A. Both of these companies hire with the mindset of hiring to promote and grow that employee. “The key to our success there is the strength of our people culture,” Chipotle spokesman Chris Arnold wrote in an e-mail (Melnick, 2011). These two companies share this idea of growing the employee and promoting from within but their corporate cultures have other traits that distinguish them from one another. For example Chick fil A endorses and promotes a Christian attitude in their everyday business operations. This attitude is reiterated...
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...“Chick-fil-A Named Nation’s Top Chicken Chain” Consumer Reports in 2011, which polled an estimated 36,000 readers, rates seven other chicken chains across the country and Chick-fil-A beat its competitors in outstanding scores for politeness of staff, high marks for food, value and speed of service. When founder and Chief Executive Officer, S. Truett Cathy, founded his first restaurant in 1946 oddly named Dwarf Grill, in Hapeville Georgia, he never thought that he will be involved with constructing the second largest quick-service chicken restaurant chain in the United States, with over 1,700 locations in 39 states and Washington, D.C. In 2012, annual sales were well over $4.6 billion. Not too shabby for a company that since its inception in 1946 closes its doors each and every Sunday faithfully . The key players of this restaurant chain or the executive committee consist of S. Truett Cathy, the Chairman, Founder, and Chief Executive Officer. Cathy built his life and business based on hard work, humility and biblical principles. In his 2002 book, “Eat Mor Chikin: Inspire More People”, he said, “Nearly every moment of every day we have the opportunity to give something to some else-our time, our love, our resources.” With these Truett Cathy has built Chik-fil-A as the second-largest quick-service chicken restaurant chain in the United States based on annual sales. Dan T. Cathy, (son of founder) President and Chief Operative Officer simply describes...
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...CASE 7 CHICK-FIL-A: BIRD OF A DIFFERENT FEATHER STRATEGY MANAGEMENT COMPETIVENESS AND GLOBALIZATION, CONCEPT AND CASES BY 02/23/2016 Executive Summary. This case analysis evaluates Chick-fil-A. It is designed to show the Strength, weakness, opportunities and threat. It delineates how the founding principles have guided the company over the years, and how it has responded slowly to change over the years. CFA has grown to be a force to reckon with in the industry with strength in customer experience and sandwich trademark. However, the emerging markets, social changes, economic issues and intense rivalry will continue to pose threat to this strong cultured company. At the end of the case analysis, we would have been able to devise possible solutions for the present and future times. Background. The story of Chick-fil-A will be incomplete without the man who turned a dwarf house into a giant brand. Samuel Truett Cathy was born in 1921 into a religious family and in fact was named to honor a Baptist evangelist. These factors would plan a significant role in Cathy’s life. At an early stage, Cathy developed entrepreneurial skills; he delivered papers and sold Coca cola and helped with the meals. And at the age of 25, he and his brother opened their first restaurant- Dwarf House. Cathy soon realized he could prepare chicken faster and insert between two buns. He went ahead to trademark the name Chick-fil-A borrowed from the then steak fillets. Cathy explored expansion...
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...Chick- Fil- A and Same Sex Marriages Regina Antone-Smith BUS-7200/HRF-7001 Value Systems and Professional Ethics June, 6 2014 Jennifer Stephens Chick- Fil- A and Same Sex Marriages In the summer of 2012, the billionaire family behind fast food chain Chick-fil-A found themselves in hot water. It’s not every day that the leader of a big business steps into a national debate that has the potential to offend many of its customers. But Dan Cathy, president of the popular fast food chain Chick-fil-A, has done just that The fast food chains in-your-face Christian values it was Dan Cathy’s reaffirmation of his firm’s same-sex marriage stance that set off a wave of protests. Cathy admitted his anti-equality stance probably wasn’t a wise business decision, regretting making the company a symbol in the marriage debate. On the one hand, you could argue leaders of businesses, particularly private, family-owned ones, should be able to speak their minds. But when a business leader elects to take a public and vocal position on a hot-button political issue in an election year, he or she also risks losing the support of many of its customers. “Every leader goes through different phases of maturity, growth and development and it helps by (recognizing) the mistakes that you make,” Cathy said. “And you learn from those mistakes. If not, you’re just a fool. I’m thankful that I lived through it and I learned a lot from it( McGregor, J. (2012, July 19). Chick-fil-A president Dan Cathy bites...
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...Improving Accuracy and Increasing Productivity in the Food Preparation Area At Chick-fil-a Nick James Managerial Applications of Information Technology – IS535 Devry University, Keller Graduate School of Management November 10, 2013 Why This Course Project was chosen: It consists of a complete solution for products and the procedures that can be used with some technology. Table of Contents Abstract……………………………………………………………………………………….2 Brief Company Background…………………………………………………………..2 Discussion of business problem…………………………………………………….4 High level solution…………………………………………………………………………5 Benefits of solving the problem………………………………………………………5 Business/technical approach…………………………………………………………6 Business process changes………………………………………………………………7 Technology or business practices used to augment the solution………..7 Conclusions…………………………………………………………………………………….8 High level implementation plan……………………………………………………….9 Specific bulleted list of recommendation………………………………………….9 References……………………………………………………………………………………..10 Abstract With technology becoming a priority for running a successful business today there are ways that technology can be a solution to a company or organizations problem. Technology can provide a great way to stop unnecessary losses for a company. Continuous waste can be pin pointed and rectified with the right technology. For instance America wasted 33.79 million tons of food in 2010. Which was enough to fill the Empire state Building 91 times...
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...Instructor: Stacee Johnson-Williams Introduction to Business and Technology Case Study #2 Chick-fil-A SWOT June 5th, 2010 According to http://www.chick-fil-a.com/#storyChick-Fil-A was first started by a man named Truett Cathy, when he opened the Dwarf Grill in Hapeville, Georgia by inventing the boneless chicken. (1) Chick-fil-A Inc was created in early 1960s with Chick-fil-A being the first restaurant to be opened inside shopping malls starting in 1967 in Atlanta. (2) Chick-fil-A brings in 2.9 billion annually with more than 1400 stores open in 38 states and Washington D.C. (3) They are family owned and privately held with a mission statement of ”Be America’s Best Quick-Service Restaurant”. (4) Opened in shopping malls first, Chick-fil-A is currently located in 368 malls across the country. (5) In 1986, at customers demand, stand alone Chick-fil-As were opened and as of today there are 800 stores located across country. (6) In Atlanta there are twelve Chick-fil-A Dwarf Houses that offer full service, counter service and drive through service. (7) Included under the Chick-fil-A Inc are Truett Grills, which features a 1950’s style themes serving full Chick-fil-A menus along with selected items from the original store, currently there are three of these full service restaurants. (8) To add to the rest of the stores there are 200 non-traditional outlets located in college campuses, hospitals, airports and industrial locations and ten satellite/lunch counters serving office...
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...Madison Blankenship English 101-004 Mr. Lyles October 19, 2012 Raising Cane’s Vs. Chick-fil-A Raising Cane’s and Chick-Fill-A are very popular fast food restaurants that both specialize in chicken. While both specialize in the same type of food, they conduct their businesses differently. Their presentations are similar in some areas and different in others. Kristin Mastre greatly explains that Raising Cane’s and Chick-fil-A can be easily compared through their environment, costs, nutrition, and variety in her article,“Throwdown! Chick-fil-A versus Raising Cane’s.” (par. 1). The environments of each restaurant provide an atmosphere that makes the customer want to return. Raising Cane’s has a very fun type of decoration using movie posters, band posters, and sports team decoration. It uses these posters to attract people of all ages to eat there. Raising Cane’s also allows their employees to show team spirit for sports’ teams around the area (Feasting Fort Collins, par. 7). This atmosphere makes the restaurant a perfect place to be after football games. Chick-fil-A has a family oriented environment. It has children play places, and very polite service. Chick-fil-A employees will always ask, “How they may serve you?” and answer the customer’s “Thank you” with “My pleasure.” The customer service creates an atmosphere so the customer feels that he or she is not actually in a fast food restaurant (Feasting Fort Collins, par. 5). Both restaurants provide outstanding environments...
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...Customer Service B119/MNA1161 Chick-fil-A and Leadership Rasmussen College Philip Wieck October 25, 2012 Chick-fil-A and Leadership Chick-fil-A stated in 1946 and is still a family owned company today. Truett Cathy set out on a mission to “Be America’s Best Quick-Service Restaurant.” Now with 1,615 locations across 39 states they are America’s second largest fast food chicken restaurant. The main executive committee as listed on their website is as follows: S. Truett Cathy, Founder, Chairman and Chief Executive Officer Dan T. Cathy, President and Chief Operating Officer Donald M. "Bubba" Cathy, Executive Vice President and Dwarf House President James "Buck" McCabe, Executive Vice President, Finance and Chief Financial Officer Steve Robinson, Executive Vice President, Chief Marketing Officer Perry Ragsdale, Executive Vice President, Design, and Construction Timothy Tassopoulos, Executive Vice President, Operations All of the corporate employees are selected through a process that can take 3 weeks to complete. All corporate employees also work at least 1 day per year in an establishment because they do no feel it is fair to ask someone to do something they are not willing to do themselves. They strive to create a positive, creative and productive work environment which seems to be working well for them since they are able to retain about 95% of their employees from year to year. They have experienced professionals, new graduates and interns. All employees are...
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...officer of Sandelman & Associates, a San Clemente, Calif.,-based restaurant research and consulting firm. Chick-fil-A is making the difference staying ahead of the competition and meeting consumer preferences for healthy foods. Not only by serving healthy entries, also have implemented new technology to help customers with the needs. Chick-fil-A has reported that the main production is the chicken sandwich, waffle fries and coke. But consumers are moving more toward other options, such as salads and wraps. One of the most recent improvements in the Chick-fil-A company is very popular software known as CORDA Technologies which have been acquired to visualize and interacts with the company productivity (LDMR 2009). The concept of marginal productivity and the law diminishing marginal productivity play a very important role in this case, for example, few years back the prices for Chick-fil-A production were higher than the rest of the fast food restaurants, bringing prices to an affordable level is what is causing to attract more consumers into the market. Corda Technologies will help to visualize and create solutions for the company (Corda Tech 2009). Excellence and improvement is always been a priority for the company. Chick-fil-A main goal is to focus on whom and what works better, by employing the appropriate personal to operate the system properly, Chick-fil-A has taken several steps to improve communications between the Corporate offices and store operators to continue...
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...Vaughn Jim Maxson BUSN 3513 16 July, 2015 Chick-Fil-A The restaurant I visited was Chick-Fil-A on East Kenosha Street in Broken Arrow, Oklahoma. I visited Chick-Fil-A on Monday July 27, 2015 at 3:40 PM. When recording my data I used a pen and paper and I sat in the middle of the restraint so I was able to see everyone as they came inside and ordered their food. Chick-Fil-A on East Kenosha recently opened up a few months ago. When they first opened their doors to the public, they handed every customer that entered in the restraint gift cards for a free breakfast sandwich. That was the first time I have ever seen a fast food restraint do something like that for their customers. Chick-Fil-A is very considerate of their customers. The Chick-Fil-A foundation was founded to serve as the generous arm of Chick-Fil-A, Inc., dedicated to youth and education and community leadership. In 2014, Chick-Fil-A donated a million dollars to twenty five organizations across the nation through the inaugural True Inspiration Awards for their commitment to giving back to their communities (About Chick-Fil-A). Chick-Fil-A is also very committed to their employees so they offer their employees a scholarship opportunity to their employees so that they can further their education if they choose to do so. It known as the Leadership Scholarship Program. No other company in terms of size does as much in the scholarship area as Chick-fil-A (Chick-Fil-A Press Release). The company awarded $1.7 million...
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...No Pregnant Chicks-Fil-A Chris McFarland University of Phoenix Professor Bailey SOC/315 7/21/2014 No Pregnant Chicks-Fil-A A description of the compliance issue that led to the lawsuit and its ramifications for the organization. Heather Morrison, a Charlotte North Carolina resident applied for a position at a local Chick Fil A in her hometown. Heather was 6 months pregnant when she was called into the Chick Fil A store for an interview with the store manager of Chick Fil A. During Heather’s interview the store manager consistently focused on the fact that Heather was pregnant and asked Heather numerous questions in regards to her pregnancy, questions concerning time taken of for the birth of the child and also asked questions concerning child care for her child in regards to interfering with her employment at Chick Fil A. 3 days after the inappropriate interview Heather received a phone call from the Chick Fil A Manager informing her that she would not be getting hired for the position and stated that she should call back after she has the child. Because Heather was discriminated against by the store manager, Heather filed a lawsuit against Chick Fil A for discriminating against her because she was pregnant. This has not only tarnished Chick Fil A’s image but they were forced to pay Heather $10,000 and undergo much scrutiny from the media and EEOC and also undergo annual training in regards to hiring practices and specifically the hiring or pregnant females...
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...PRUDEN: Chick-fil-A controversy: A lot of clucking and no foul - Washington Times 09.08.12, 18:13 NEWS TRENDING: MITT ROMNEY TIGER WOODS OPINION CAMPAIGN 2012 CHINA NFL SPORTS BOOKS LIFE MEDIA BLOGS COMMUNITIES Search THE PGA CHAMPIONSHIP EDITORS' PICKS: Egypt hits Sinai to crack down on terror IRS told employees to ignore potential fraud in program used by immigrants Voters vs. cash: Races could be turned by out-of-state money EDITORIAL: Obamacare’s free lunch It’s not over till it’s over for backers of Ron Paul RADIO SUBSCRIBE SOCIAL: HOME NEWS PRUDEN ON POLITICS CLASSIFIEDS E-EDITION PRUDEN: Chick-fil-A controversy: A lot of clucking and no foul COMMENTS (26) SHARE TWEET EMAIL PRINT MORE TEXT SIZE: + / - YOU MIGHT ALSO LIKE U.S. gives military aid to nations with child soldiers By Wesley Pruden - The Washington Times Tuesday, August 7, 2012 ANALYSIS/OPINION: The great chicken-sandwich controversy has come and gone, leaving a moral lesson as consequential and lasting as the clucking in a henhouse. The clucking was media-made — loud, fierce and angry. And then it was gone. The result, such as it was, was not quite what the media had in mind. The good guys and the bad guys looked well-cast: doe-eyed innocents, eager to kiss, shout and fondle in pursuit of the love that shouts its name, against evil church folk determined to deprive gay brides of their rightful ration of peau de soie and gay husbands...
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...McCoy's Building Supply Centers of San Marcos, Texas, have been in continuous successful operation for over 70 years in an increasingly competitive retail business. McCoy's is one of the nation's largest family-owned and -managed building-supply companies, serving 10 million customers a year in a regional area currently covering New Mexico, Texas, Oklahoma, Arkansas, Mississippi, and Louisiana. McCoy's strategy has been to occupy a niche in the market of small and medium-sized cities. McCoy's grounding principle is acquiring and selling the finest-quality products that can be found and providing quality service to customers. As an operations-oriented company. McCoy's has always managed without many layers of management. Managers are asked to concentrate on service-related issues in their stores: get the merchandise on the floor, price it, sell it, and help the customer carry it out. The majority of the administrative workload is handled through headquarters so that store employees can concentrate on customer service. The top management team (Emmett McCoy and his two sons, Brian and Mike, who serve as co-presidents) has established 11 teams of managers drawn from the different regions McCoy's stores cover. The teams meet regularly to discuss new products, better ways for product delivery, and a host of items integral to maintaining customer satisfaction. Team leadership is rotated among the managers. McCoy's has a workforce of 70 percent full-time and 30 percent part-time employees...
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...determining the feasibility of any new organization venture. Every business must scrutinize every aspect of their prospect operations to ensure they have covered every single component to ensure maximum success going forward. Once companies have gathered the necessary information through their research, they can properly assess the feasibility of their vision and make an appropriate decision. Comprehensive Analysis The fast food industry is continuing to grow and expand throughout the world, and each company is contemplating their role and position within this competitive environment. Chick-fil-A is no exception to this movement and is currently the number one fast food chicken venue in the United States. Despite their regional popularity, they do not have a significant presence in the international market for fast food. As Europe specifically the UK continues to add more fast food chains, Chick-fil-A has set their sights upon this market to expand their global presence. Before they begin organizing and planning their new vision, a high level of market research is necessary including a crucial analysis involving regional, country, and product. Region Analysis Regional Alliances and Economic Integration The UK is the third largest economy in Europe after Germany and France. Sixty percent of food produce is by UK’s agriculture,...
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...How Chic-Fil-A Has Grown Abstract Chic-fil-a is a southern staple. Combining all aspects of what we love: fried chicken, sweet tea, ice cream, and southern hospitality. Their business model has gained them a larger share of the quick food service’s pie. They have a unique approach to food and advertising creating a cult like following of a customer base. How Chic-Fil-A Has Grown Chic-fil-a grows at a rate of 13% each year. This in turn means that their business doubles every 5 to 7 years. This in itself is remarkable in comparison to their major burger counterparts. One of the pillars of Chic-fil-a’s success is found in how they address customer relationship management. This parallels what we learned in chapter 2. Chic-fil-a believes in investing in it’s customers. They have developed a “raving” fan base. My family and I fall into this category. This group makes up of approximately 10-15% of the eatery’s total customer base. These customers eat at Chic-fil-a 4 or more times a month. Chic-fil-a pays dividends to this group in the form of a free meal once a year. The tradeoff is that you have to dress up like a cow to qualify. The level of customer service at these restaurants is astounding in today’s society. The “pleases” and “my pleasures,” which is Chic-fil-a’s version of “your welcome” are not in short supply. They account for the every need of their customer creating this loyal customer base. Chic-fil-a’s believes in being a step ahead of the customer and anticipating...
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