1.0 CASE STUDY: Human Resource Management issues at Xrok Co.
The president of Xrok Co. has called a meeting to get your feedback on Jack, a department manager. Jack is what some people call “from the old school” of management. He is gruff, bossy, and often shows an “it’s my way or the highway” attitude. Jack is about five years from retirement.
Jack has a high labour turnover rate in his department. There have been several complaints on company surveys about him from his department and from outside his department. People have commented on the fact that Jack is “rude” during meetings and doesn’t let others contribute. There are times when he has belittled people in meetings and in the hallway. He also talks about his staff “critically” or “negatively” to other managers.
But Jack also is a brilliantly talented person who adds a vast amount of needed knowledge and experience to the company. He is extremely dedicated to the company and lets people know this by his arrival each day at 6:30 a.m. and his departure at 6:00 p.m. He has been with the company for 32 years and he reports directly to the president.
Jack has gone to the HR department and complained that the people his supervisors hire are not a good fit for the company. The new employees don’t listen and they have a poor work ethic. Jack feels that HR should do a better job screening people.

2.0 QUESTION 1
“Jack feels that HR should do a better job screening people”.
Before reaching the stage of “Screening”, Human Resource Planning has a very important role to play. We need to integrate Business Planning and Human Resource Planning, and then an organization will be in a far better position to deal with Human Resource.
Discuss the importance of Human Resource Planning and how you will review and implement a proper Human Resource Plan for the future of Xrok Co.
(25 Marks) Figure 1.0

2.1