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HUMAN
RESOURCE
MANAGEMENT

Civil Service Branch
December 1995

HUMAN RESOURCE MANAGEMENT
FOREWORD
MANAGING PEOPLE BETTER
AIMS and PRINCIPLES
VALUES
WHERE RESPONSIBILITIES LIE
Civil Service Branch
Policy Branches and Departments
Managers and Individual Civil Servants
DEPARTMENTAL HUMAN RESOURCE MANAGEMENT PLANS
Manpower Planning
Succession Planning
Turnover
Recruitment
Deciding on Terms of Appointment
Selection of Candidates
Probation
Performance Management
Motivation
Performance Appraisal
Promotion
Guidance and Supervision
Addressing Poor Performance
Training and Development
Training
• Induction
• Management Development
• Vocational
• Language and Communication
• Computer
Development
• Posting
• Acting Appointment
• Secondment
Staff Relations
Securing Staff Commitment
• Consultation
• Communication
• Recognition
Resolving Disputes
Addressing Grievances
Welfare

Management Information Systems
THE WAY AHEAD

FOREWORD
One of the measures of success of our Civil Service is our responsiveness to the changing needs and circumstances of Hong Kong. We are learning how to work with a fully elected legislature and how to deliver new and improved services demanded by a more affluent and sophisticated community. We have become more open and accountable, and have committed ourselves to specific standards of performance against which the public can gauge what they can and should expect from us. Such responsiveness and adaptability call for an enormous amount of resilience, dedication and skill from all of us. We must ensure that our human resource management (HRM) practices develop even further the commitment and performance of civil servants.
Each one of us have a role to play in meeting the challenge of improving our HRM practices and maintaining a dynamic and progressive approach to managing people.
This Guide

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