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1. Company: Walmart Multinational Retail Corporation
2. Position: Customer Service Representative
3. Job Analysis
Job Description
The job description of the customer service representative at Walmart entails returning merchandise to their positions on the shelf, accepting exchange and returns of merchandise, respond to customer complaints and questions, and ensuring that balance of cash is maintained. And then, make ensure proper organization of the store, educate and enlighten customers on product prices and details, address challenges according to policies of Walmart Handle issues of return, exchange, and refund and adhere to safety procedures in ensuring the security and safety of customers within the store. It must ensure total satisfaction of customers during their shopping experience, deal with customers through the telephone, electronic means, and face to face. It has to obtain all the necessary information to offer appropriate response to product and service inquiries. Moreover, it must understand the Walmart regulatory rules guiding a customer service associate, be abreast of all products and services of Walmart and identify areas for improvement in the operation of the store.
Job Specification
A diploma from High School, a degree in general education, University or its equivalent Have a good knowledge of the principles and practices of customer service, products offered at Walmart
Proficiency in computer application, in the use of modern technology, written and oral language application
Expertise in administrative procedures
Proficiency in problem analysis and problem-solving techniques Attentiveness to details Customer satisfaction orientation
Ability to collect data and order the collected data, keep and safeguard data Ability to get along well with people and listen attentively

4. Characteristics of a Motivating Job
For Skill

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