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Human Resources Management

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CURRICULUM VITAE

MARICEL “AISHA” MADRID FUENTES

*: Tower 7, TECOM, Dubai, U.A.E. (: +971567339461/+971555059867 :: madridmaricel@ymail.com /madridmaricel1983@gmail.com

CAREER GOAL: My career objectives can be summaries as follows: to obtain a challenging management, administrative, or technical position as deemed suitable to my skills, experience, and backgrounds, to help a successful organization or company expand further and to help myself grow further professionally, technically, and financially, to become an effective team player in a progressive organization or company. I am a highly trained, multi-­‐cultured, widely-­‐traveled, hard working, confident, mature, self-­‐motivated, responsible, reliable, skilled individual with practical engineering skills, management experience, and consulting methods gained through many years of practical work experience in English, Engineering, Business, and Project Management covering a broad range of construction, petroleum, industrial, marketing, educational, and Internet projects. I am a healthy, friendly, outgoing, open-­‐minded and flexible person. I am a born leader and able to influence others to follow and meet any goal or objective. I don't have any harmful habits. ACADEMIC CREDENTIALS/SUMMARY OF QUALIFICATIONS: Human Resources Management

From: April 15, 2012 to July 20, 2012 (short course) & Project Management Wollongong University Dubai, UAE Bachelor of Science in Public/Private Administration Graduate: June 1999 – March 2003 St. Paul University, Philippines

3rd year level, Degree in Bachelor of Laws Under Grad.: S.Y. 2003-­‐2005 Adamson University (Post Graduate School), Phils. With UAE Driving License COMPUTER & ELECTRONICS/AUTOMATIONS SKILLS: v Operating Systems: Oracle & EPMS System. v Office Package: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook Express, PDF, Net Surfing. v CCTV / DVR SYSTEM v BURGLAR ALARM SYSTEM v FIRE ALARM SYSTEM v ACCESS CONTROL SYSTEM / FINGER SCAN v PABX SYSTEM v AUTOMATIC GATE AND DOOR SYSTEM v WALKTHROUGH METAL DETECTOR v SOUND SYSTEM

CV-­‐Ms. Maricel Madrid Fuentes-­‐Mob.: 0555059867/0567339461-­‐Email: madridmaricel1983@gmail.com

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CURRICULUM VITAE

TRAININGS UNDERGONE: I have attended and completed training for MS Project, EPMS, Oracle (HR system) and MS Access respectively. Also, completed trainings on Public Relations and Office Management, news writing and well knowledgeable & trained in ISO 9000:2000 & ISO 9001:2008.

PROFESSIONAL KNOWLEDGE, SKILLS, ABILITIES & STRENGTHS: v Knowledge of office practices, procedures, machines, and equipment. Knowledge of correct English usage, spelling, punctuation, and legal terminology. v Knowledge of the organization and composition of business letters, minutes, reports, charts, and numerical and tabular materials. v Knowledge of the techniques of receiving callers, making appointments, giving information, and explaining instructions and guidelines. v Knowledge of the organization and maintenance of filing systems related to the work. Knowledge of administrative hearing and court rules and procedures. v Knowledge of the application of instructions and guidelines to specific problems arising in the work area. v Knowledge of legal terminology and syntax, and of the content, organization, and format of legal documents and correspondence. v Knowledge of court and administrative hearing rules and procedures. Ability to compose correspondence and reports. v Skilled typing ability and knowledge of personal computers, hardware, software, and related applications and systems. v Ability to follow complex instructions. v Ability to apply instructions and/or guidelines as appropriate in the performance of management support activities. v Ability to maintain composure during stressful situations occurring as a result of workloads and/or deadlines. v Ability to communicate effectively. v Ability to select and apply references such as dictionaries, English usage manuals, legal references, procedures manuals, and computer guides. v Ability to use diplomacy and discretion in giving out information and in referring and directing callers and visitors. v Ability to perform mathematical calculations. v Ability to skillfully operate word processing equipment and/or personal computers. v Ability to transcribe documents from written, oral, or computer generated formats. v Ability to interpret instructions and guidelines in order to make decisions and take necessary actions. v Ability to determine work priorities. v Knowledge of the supervisor's and assigned Attorney’s or Administrative Law Examiner’s point of view and priorities. v Knowledge of office organization, workflow, and procedures. Knowledge of forms used in the work. Knowledge of content and format of legal documents. Knowledge of the mission of the legal division to which assigned. Knowledge of the application of instructions and guidelines to specific problems. Knowledge of administrative hearing and court rules and procedures. v Ability to abstract and present significant facts from data. Ability to interpret and apply complex rules, regulations, policies, and procedures. v Ability to analyze and assess services and operations for quality efficiency and effectiveness, and to make recommendations. v Ability to coordinate the work of other administrative support staff within the legal division. Below are My Professional Responsibilities, Experiences & Essential Functions: EXECUTIVE ASSISTANT RESPONSIBILITIES: v v v v v v Maintaining the calendar plan for scheduling and fixing executive meetings. Act as a liaison between the external or internal executives, managers and consultants in coordinating meetings. Assist the clients, partners and executives in presentations and summarizing reports and documents. Manage and prioritize the multiple tasks that have been assigned. Answer the phone calls to the concerned clients and party, without any delay. Schedule the travel plans of the executive management.

CV-­‐Ms. Maricel Madrid Fuentes-­‐Mob.: 0555059867/0567339461-­‐Email: madridmaricel1983@gmail.com

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CURRICULUM VITAE v v v Act as a representative of the executive in meetings, seminars and conferences. Be ready to delegate the responsibilities of the executive as per the executives' instructions and must have effective decision-­‐making ability. Manage tasks, including registering payments, assisting in the preparation of monthly operating reports, controlling document management, arranging, booking conferences and events. Maintain confidentiality of office forms and files.

v HR & ADMINISTRATIONS:

Independently handled all office administration, which includes processing of contracts, invitations, leases, supplies and utilities. Also, responsible for travel arrangements, conference booking and hotel reservations. The role functions also as purchasing officer thus handling all sourcing and purchasing of office supplies, furniture & fixtures, promotional items and utility services. Responsible for Employee Performance Evaluation and preparation of Training Needs Analysis (TNA) and prepare employment contract, recruiting, hiring, training, orientation for new employee, policy recommendations, team building, salary and benefits, policy recommendation, certificates and separation clearance. Enroll and terminate all employees from benefits packages as needed. Design employee orientation packages and prepare confidential materials for grievance and other personnel-­‐related issues. Human Resources Assistant for several national terminals, which entailed screening and hiring new employees for the company. Monthly presentations given about company benefits while personally assisting employees to select there benefit packages. PROJECT COORDINATOR:

v v v v v v v v v v v v

Coordinating between all the various departments, which are at work in a project. Reporting to the Project Manger’s & Projects Director. Liaising with all the employees that are involved in the project. Keeping a close watch on the budgets of each department. Solving all the employee disputes that arise in the office. Being involved in the project from the planning stages. Helping in the execution of the project. Reporting to the management on the development of the project. Following up on a project even after it is over. Solve all employee problems as they get to work closely with them and they can help them management in getting a great rapport going with them. Quick in solving problems as any delay stall the whole process. Look after the whole project's life cycle.

TENDERING/BID COORDINATOR: v v v v v v v v v v v Supports both internal and external activities and partners involved with bid pricing and proposal processes. Enters, maintains and updates all bid related data. Including pricing and proposal information. Answers customer inquiries by clarifying desired information, researching and providing information. Assists in resolving issues by clarifying problems, exploring answers and providing solutions within the established guidelines. Provides timely follow-­‐ups with customers and especially ensure customer satisfaction is attained. Coordinates Bid processes and Bid plan strategies. Coordinates communications with partners and Sales Reps. Maintains a working knowledge of company products, Catalog contents and field sales personnel. Relies on instructions and pre-­‐established guidelines to perform functions of the job. Compilation & prepare the three types/two of Bidding Envelope such as, Eligibility, Technical & Commercial (these base on the requirements only).

CV-­‐Ms. Maricel Madrid Fuentes-­‐Mob.: 0555059867/0567339461-­‐Email: madridmaricel1983@gmail.com

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CURRICULUM VITAE LEGAL SECRETARY: v Receives and screens visitors and telephone calls; responds to inquiries on a variety of matters such as the status of pending cases, administrative and court rules, and appeal procedures. v Schedules and arranges meetings and conferences and notifies interested parties; arranges travel for staff including scheduling transportation and making hotel reservations. v Operates keyboard equipment such as typewriters, word processors, and personal computers to docket cases, process information, record notices of hearings or postponements, correspondence, reports, and other data. v Maintains calendars for assigned Attorney(s) or Administrative Law Examiner(s) to ensure no scheduling conflicts and to inform

attorney(s) of court imposed deadlines. v Schedules court appearances, assembles documents and exhibits, keeps check on pending cases to avoid default in filing pleadings, and maintains court dockets and diaries. v Briefs supervisor on matters to be considered before staff meetings and on problems and issues affecting the supervisor’s area of responsibility. v Makes recommendations for improving efficiency and economy of existing operations. Maintains the legal library; researches and locates case law citations upon request. v Assembles and summarizes information from files, newspapers, journals, documents, and other available resources for use by the supervisor, staff, or others. v Serves as liaison between the director of a legal division and staff or others; transmits directives, instructions, and assignments; and follows up on the status of assignments. v Establishes and revises forms, procedures, formats, and standards for office correspondence. v Coordinates the administrative support activities for a legal division. DOCUMENT CONTROLLER: Ensures that candidate information and skills are obtained and entered into Oracle, an HR system used by the company. During my tenure with all the company’s listed below, I was able to arrange and established a corporate library and computerized filing system. v Ensure that the document control function is being performed in accordance with the procedures and in a timely manner. v Ensure that the vendor drawings, hard copies and electronic messages are properly logged into the document control system. v Ensure that all internally prepared drawings are logged in to the document control system and that all issues are properly logged with appropriate transmittal. v Handle the tasks of drawing and processing engineering documents & Communicate effectively with engineering staff on the status of drawings; Organize necessary filing and archiving of technical documents. v Responsible for supporting in analyzing, organizing and managing document management processes and activities. v Handle the tasks of controlling and monitoring documents and assure its compliance with the corporate methodology and procedures. v Provide coordination and monitoring of resources to document service assistants and document controllers about Project Documentation Management activities. v Coordinate with function representatives, document controllers and other document service assistants involved in the project. v Responsible for preserving and maintaining confidentiality of document management activities. v Handle the tasks of supporting and assisting document controller in organizing and controlling reports. BUSINESS SUPPORT:

Responsible for posting of online and print advertisements within the country and monitoring applications statistics. I had organized promotional events and sponsorships. My role was to ensure that administration and secretarial support is performed effectively. This includes, screening telephone calls, handling business correspondence, travel management for Senior Managers and monitoring of office supplies and arranging orders if needed.

CV-­‐Ms. Maricel Madrid Fuentes-­‐Mob.: 0555059867/0567339461-­‐Email: madridmaricel1983@gmail.com

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CURRICULUM VITAE LOGISTICS ROLE: v Insures proper documentation, including transit documents and customs clearances, exists for shipments. v Ensure documentation is accurately processed, distributed and released to carrier, forwarders, customers and agents in a timely manner. v Prepare all necessary data entry and confirmation of key milestones (departure, arrival, customs clearance, PODs, etc.) as specified by Customer Standard Operating Procedures. v Maintain courteous, prompt and efficient customer relations. v Oversee and complete accurate billing to clients based on pricing established with the clients while ensuring accurate costs and profits are maintained. v Plans and schedules appropriate modes of transportation based on daily needs. Schedules the appropriate service line for the situation (across all modes and all trade lanes) to maintain a cost effective balance between customer service and cost of shipment. v Works closely with client’s representative to ensure service satisfaction. Analyzes service failures/ issues and implements performance processes to enhance future service delivery. v Ensures any company policy, systems, and industry related training is delivered to all direct reports as needed. v Leads core team responsible for meeting the following needs of clients assigned to the group. v Develops standardized process for clients assigned to group including SOP, Report requirements, systems needs, and compliance requirements. v Liaisons with other support groups to ensure processes are established. Provides training and handoff to team to ensure they are properly servicing customers based on established requirements. v Responsible for resolving all internal and external client customer service issues in a cost effective and expeditious manner. v Works closely with client’s representatives to ensure service satisfaction. Analyzes service failures/issues and implements performance improvement processes to enhance future service delivery.

PROFESSIONAL WORK EXPERIENCES:

KM PROPERTIES LLC – DUBAI, U.A.E. (March 01, 2011 to Present) Reason: I am seeking a position with a stable company with room for growth and opportunity for advancement. Currently working at KM Properties LLC from March 01, 2011 to present (Multi-­‐task/Clerical Works) as Projects Coordinator/Secretary, CRM Executive, Legal Secretary, Assisting the Management & Office Administrator. KM Properties, a leading real estate company in Dubai and United Arab Emirates, is a fully-­‐fledged real estate developer with a portfolio of residential, commercial and freehold properties; and is strengthening its position as a market leading developer by focusing on the core business of property development locally and internationally to achieve high returns. The company owns a large number of properties in the United Arab Emirates of exceptional quality and value with a selection of properties that can only be described as deluxe due to the high quality of accommodation, decoration and equipment provided, as well as locations and views. CONTROL CONTRACTING & TRADING CO. (PVT.) OIL & GAS – ABU DHABI, U.A.E. (Feb. 05, 2009 to Feb., 2011) Reason: I’m looking for better pay and opportunity for advancement. Worked in Control Contracting & Trading Co. (Pvt.) W.L.L. (Oil & Gas) from February 05, 2009 to December 05, 2010 as Personal Assistant cum Tendering & Bidding Coordinator of Commercial & Projects Director & Projects Coordinator of five (5) Project Managers & as a Company Event Organizer. M/s. Control Contracting & Trading Company (Pvt.) WLL (CCTC) Oil & Gas (http:/www.cctcauh.ae), an Abu Dhabi based Contractors & Engineers (Oil & Gas) with ISO 9000:2000 & ISO 9001:2008 certified and engaged in Offshore architectural, Structural and module fabrication since 1976 (Multi-­‐task).

CV-­‐Ms. Maricel Madrid Fuentes-­‐Mob.: 0555059867/0567339461-­‐Email: madridmaricel1983@gmail.com

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CURRICULUM VITAE

ASPEN CREATIONS L.L.C.– DUBAI, U.A.E. (July 15, 2008 to January 30, 2009) Reason: Company Transfer Location. Worked in Aspen Creations L.L.C. from July 2008 to January 31, 2009, as a Site Executive Office Administrator & Site Document Controller of General Manager & Project Manager based in Global Village, Dubai U.A.E.Aspen Creations LLC, is a private company specializes in MEP.

COMMANDER GROUP OF COMPANIES – PHILIPPINES (April 15, 2003 to June 30, 2008) Reason: I am looking for better prospects for my career growth & to work abroad. Worked in Commander Group of Companies, from April 2003 to June 2008 as Administrative Staff, Purchasing Officer, Tendering Coordinator (Bidding in-­‐charge -­‐ Sales & Marketing), Executive Assistant to the CEO, Deputy HR Manager (Recruitment Specialist/Selection) based in Quezon City, Philippines. Commander Group of Companies specialized in supplying/providing Security Guards, Manpower, Janitorial & executing CCTV / DVR SYSTEM, BURGLAR ALARM SYSTEM, FIRE ALARM SYSTEM, ACCESS CONTROL SYSTEM / FINGER SCAN, PABX SYSTEM, AUTOMATIC GATE AND DOOR SYSTEM, WALKTHROUGH METAL DETECTOR & SOUND SYSTEMS.

ORGANIZATION/AFFILIATION: Marshall Member (Car Racing/F1/Motorsports) Automobile Touring Club in U.A.E. (ATCUAE) since 2008 to Present. HOBBIES: Volunteering in different events, Travel, Sports, Reading Books, Swimming, and Enjoying Nature, Sampling different cuisines, listening to music and looking for small moments of happiness to cherish.

I, hereby declare that the above-­‐mentioned details are true to the best of my knowledge.

Sincerely yours, Maricel Madrid Fuentes

CV-­‐Ms. Maricel Madrid Fuentes-­‐Mob.: 0555059867/0567339461-­‐Email: madridmaricel1983@gmail.com

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...Human Resources Management Midterm Exam: Training and Development Plan for the Holiday Inn Human Resources Management Training and Development Plan for the Holiday Inn There are a variety of employees who may come to work for Holiday Inn which are experienced and others whom are non-experienced. Some individuals require more training than others but everyone is required to go through training. Training and development is a key concept for Holiday Inn because this depends on how much knowledge and skills an employee will develop for their assigned role. We are sure that the time we are putting in for training will become an enormous benefit for Holiday Inn’s future and reputation. Our training and development plan includes hiring 50 employees whom will assume the roles in front desk operations, housekeeping, and general administrative duties. Since there is a large number of Spanish speaking individuals in Miami, training will be offered in English and Spanish. Training and development will begin on an online basis where employees may access training modules at anytime. Training will also include hands-on training pertaining to each individual’s job role. As we plan our strategic approach for training and development, the following four phases will be implemented; (1) needs assessment based on the firm’s competitive objectives, (2) program design, (3) implementation, and (4) evaluation. Phase...

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Premium Essay

Human Resources Management

...Human Resources Management This paper will examine human resource strategies, policies and practices and how they relate to the JetBlue Airways case: Starting from Scratch, by Jody Hoffer Gittell and Charles O’Reilly, 2001. We will identify national equal employment opportunity laws that impact JetBlue's hiring practices. We will take a look at their internal and external recruitment methods, personnel selection process’, and their use of the 360-degree feedback evaluation as a performance appraisal method. Lastly, we will discuss discretionary employee benefits and how JetBlue incorporated at least three discretionary employee benefits in their start-up and ramping up process. National Equal Employment Opportunity Laws The National Equal Employment Opportunity Laws began in this country after the end of the Civil War, with the Civil Rights Act of 1866 that is based on the Thirteenth Amendment to the U.S. Constitution. The act declared that "all persons born in the United States not subject to any foreign power, excluding Indians not taxed," were citizens of the United States. Such citizens were "of every race and color" and "without regard to any previous condition of slavery or involuntary servitude." As citizens they could make and enforce contracts, sue and be sued, give evidence in court, and inherit, purchase, lease, sell, hold, and convey real estate and personal property. Persons who denied these rights to former slaves were guilty of a misdemeanor, and...

Words: 2360 - Pages: 10