...W14443 GLOBALIZATION OF HYATT PLACE1 Gevork Papiryan wrote this case solely to provide material for class discussion. The author does not intend to illustrate either effective or ineffective handling of a managerial situation. The author may have disguised certain names and other identifying information to protect confidentiality. Copyright © 2014, Richard Ivey School of Business Foundation Version: 2014-09-11 In August 2006, Global Hyatt Corporation opened the world’s first Hyatt Place hotel just outside Chicago in Lombard, Illinois. The Lombard location was the first Hyatt Place-branded hotel to open following Global Hyatt Corporation’s recent acquisition of AmeriSuites, an upscale chain of all-suite business-class hotels, from affiliates of the Blackstone Group hotel chain. The hotel corporation was scheduled to open more than 140 additional Hyatt Place hotels that year and the next in the United States as many AmeriSuites properties continued to undergo renovation and repositioning under Hyatt’s newest selectservice brand. After acquiring AmeriSuites and rebranding it, the leadership of Global Hyatt Corporation was also thinking about the internationalization of new brands. “Growth potential in the upscale limited service category is significant both in the U.S. and internationally. Hyatt will analyze opportunities for expanding the new brand in strategic markets around the world,” announced Steve Goldman, Hyatt’s executive vicepresident of acquisitions...
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...S w 9B05M035 MAJESTICA HOTEL IN SHANGHAI? Jane Lu prepared this case under the supervision of Professor Paul W. Beamish solely to provide material for class discussion. The authors do not intend to illustrate either effective or ineffective handling of a managerial situation. The authors may have disguised certain names and other identifying information to protect confidentiality. Ivey Management Services prohibits any form of reproduction, storage or transmittal without its written permission. This material is not covered under authorization from CanCopy or any reproduction rights organization. To order copies or request permission to reproduce materials, contact Ivey Publishing, Ivey Management Services, c/o Richard Ivey School of Business, The University of Western Ontario, London, Ontario, Canada, N6A 3K7; phone (519) 661-3208; fax (519) 661-3882; e-mail cases@ivey.uwo.ca. Copyright © 2005, Ivey Management Services Version: (A) 2005-12-02 On March 20, 2005, Richard Roy, executive vice-president of Majestica Hotels Inc., was in China, for negotiations with Commercial Properties of Shanghai Limited (CPS). They were discussing a possible management contract under which Majestica would be the operator of a new luxury hotel there owned by Shanghai Industrial Holdings. Majestica Hotels Inc. was one of the world’s leading operators of luxury hotels. The expansion into mainland China had been on management’s agenda since 1999. The opportunity emerged in late 2003 when a close...
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...MAJESTICA HOTEL IN SHANGHAI? On March 20, 2005, Richard Roy, executive vicepresident of Majestica Hotels Inc., was in China, for negotiations with Commercial Properties of Shanghai Limited (CPS). They were discussing a possible management contract under which Majestica would be the operator of a new luxury hotel there owned by Shanghai Industrial Holdings. Majestica Hotels Inc. was one of the world’s leading operators of luxury hotels. The expansion into mainland China had been on management’s agenda since 1999. The opportunity emerged in late 2003 when a close friend of Majestica’s chief executive officer (CEO) revealed that CPS was looking for an operator for its new luxury hotel under construction in Shanghai. Majestica immediately sent representatives to Shanghai to explore the possibility of becoming the operator. Majestica’s proposal was welcomed by CPS, and a letter of intent was signed on August 20, 2004. However, in discussions regarding the management contract, the two parties had reached a deadlock. The key issues to be resolved were the contract term, and the responsibilities and rights of Majestica as the operator, and CPS as the owner, of the hotel. This Shanghai deal was important for Majestica’s global expansion. It would not only provide Majestica with the opportunity to enter the China market but could also set a precedent for Majestica’s future expansion in other emerging markets. MAJESTICA HOTELS INC. Majestica was founded in 1970 in Western...
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...from a fixed) Hyatt took some years to establish this system but over the years the revenue grow from $100K and $10K of profit to $105K of revenue (+5%) and an increase of profit of $2.5K, meaning that an increase of 25% in profit. Economies of Scale – within Hyatt there is a brand called Hyatt Park where I will focus and In this case they have an average of 200 rooms per hotels, so big hotels and they are situated on big cities where they are sure about the demand focusing on two main segments leisure and business. Economies of Scope: as product scope I selected the cross selling Product Scope: I realized that most of the Hyatt Park hotels have Spa, so they aren’t just focus on selling the room but also the spa in order to get more money. Because as we seen today its most of the times is better to have two products together than two separately in order to reduce costs and increase the profit. Market Scope: As most of the Hotels around the world are doing there are more than one price even for the same room, we have the seasonality issue than the rack rate corporative rate travel agencies rate, internet rate and partners as booking.com rate. Geographical scope: As most of international chains the cultural aspects of the country where Hyatt park establish is hotel there are cultural problems and due to the fact of Hyatt park is present around the world some adjustments has to be made. Hyatt Hotels has won several diversity awards and, as an example, the Hyatt Regency Hotel...
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...Hyatt Regency, Pune – An Introduction Hyatt Regency Pune is a 5 star luxury hotel located in Viman Nagar, Pune. The area hosts Giga space and Weikfield IT Park, Conveniently located on Nagar Road, the hotel in Pune is only 2,5km from Pune’s Lohegaon International Airport and the city’s entertainment areas of Koregaon Park and Kalyani Nagar, making it among the most sought after hotels in Pune. The hotel provides 219 rooms & suites and 84 serviced apartments for long-term guests. Hyatt Regency Pune hosts Arogya Spa & Fitness Centre, an exclusive environment offering Ayurvedic treatments, a 17-metre heated indoor swimming pool, a sauna, a steam room and a whirlpool. The numerous activities in the surrounding area of the luxury hotel in Pune offer the guests the opportunity to spend unforgettable moments during their leisure or business trip: golf, sightseeing, art galleries, trekking etc. Introduction To Food And Beverage Department The hotel in Pune features a variety of luxury hotel restaurants, bars & lounges, including Italian and Indian cuisines at La Terrazza , The Café and a wide range of Single Malt whiskies and other liquors, wines, beers and cocktails in an elegant and intimate setting at The Single Malt & Co. Bar and Lounge. Food and Beverage in Hyatt Pune is headed by EAM Mr. Hemant Mehta. The proposed Departmental Hierarchy of Food and Beverage Department in Hyatt Pune is given below: ...
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...08/09/2015 08/09/2015 Dr. Etido Akpan Business 508_Contemporary Business Dr. Etido Akpan Business 508_Contemporary Business Assignment 2 Human Resource Strategy Assignment 2 Human Resource Strategy SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. “Through innovative solutions, SAS helps customers at more than 75,000 sites improve performance and deliver value by making better decisions faster. Since 1976 SAS has been giving customers around the world The Power to Know.” Hyatt Hotels Corporation is a global hospitality company with widely recognized, industry leading brands and a tradition of innovation developed over our more than fifty-year history. They manage, franchise, own and develop Hyatt branded hotels, resorts and residential and vacation ownership properties around the world. As of December 31, 2014, the company's worldwide portfolio consisted of 587 properties. It began at North Carolina State University as a project to analyze agricultural research. Demand for such software capabilities began to grow, and SAS was founded in 1976 to help customers in all sorts of industries – from pharmaceutical companies and banks to academic and governmental entities. SAS – both the software and the company – thrived throughout the next few decades. Development of the software attained new heights in the industry because it could run across all platforms, using the multivendor architecture...
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...INTERNATIONAL MARKETING INDIVIDUAL ASSIGNMENT VIPP Vipp is a Danish company producing high-end and high quality products, from dust bins and toilet brushes to whole kitchen sets. The Vipp story begins with Holger Nielsen's metal factory, where in the 1940's he created their most iconic product, which is now famous all around the globe: the Vipp pedal bin. He created it for his wife's hairdresser's salon, who needed a functional and sturdy bin. Later, dentist's offices and clinics adopted this pedal bin on account of its design and practicality. However, the conmpany Vipp was established after Holger's death in 1992, when his daughter Jette Egelund with her two childern Kasper and decided to start selling the bins not only to professional market, but to the public as well. Until present day, the company has expanded their product line from pedal bins only to wide array of bathroom and kitchen products ranging from espresso cups, laundry baskets, mirrors to towels and toilet brushes. Holger's philosophy can be summed up in one sentence: “Good design never goes out of fashion”. Vipp still continues to design and manufacture products based on the design of the first pedal bin, inspired by the 1950's and 1960's. Their product lines are currently offered to individuals who seek everyday products of supreme quality and classic design and are willing to pay the high-end price for them, to illustrate; their prices for the smallest pedal bins start at around 1600 DK (about 215€)...
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...MGMT530 – Conference Decision Week 1 Case Analysis Template Katrina Johnson Management 530 Managerial Decision-Making 1) Define the decision problem? This case is about an Accounting System User’s Conference that was to be held in New Orleans, LA. However, due to Hurricane Katrina, the hotel is no longer able to accommodate the conference. Management must decide whether to move the conference to a different venue or change the dates to a later time, giving registrants’ limited notice. 2) What is the general nature of the problem? Competition for participants to take part in this conference is critical for customer retention, product development and product enhancements. Due to the magnitude of the destruction left in the wake of the hurricane, there is a strong likelihood that the conference will not be held. In addition, switching locations could possibly result in a loss of customers and the reputation of the hotel. 3) What event triggered the situation? Although Hurricane Katrina was the root cause of the dilemma, a natural disaster is a foreseeable event. Management should have had a backup plan in place, therefore the triggering event in my opinion is the lack of preparation on behalf of management, conference organizers, and hotel management. 4) What are the imposed constraints on the situation? As stated in the case, all attendees have prepaid their registration fees. They have to decide whether they want to still attend the...
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...Adrian T Essay- Lost in Translation Sophia Coppola’s, Lost In Translation presents a relationship between two Americans who are married, but lack communication and e attention from their spouses, while staying in Tokyo. Bob Harris is away from his family on a business trip as he is going through a mid-life crisis. Charlotte, a woman in her early twenties struggles to find a place in the world. She hoped a trip to Tokyo, with her husband would help conflicted feelings about her two-year-old marriage, her spirit, discovering a purpose and finding a career. These individuals meet and are instantly attracted to one another, because of parallel doubts about their life in contrasting perspectives. Magnetically drawn to one another, they inevitably communicate their problems in marriage, their fears, and insecurities of current circumstances. Their feelings of displacement, isolation and alienation during their stay in Japan, provide an exploration of complex human emotions, such as boredom and loneliness. Bob Harris is an aging movie star beyond his peak years, who is still famous enough to be recognized, but not to be asked to do any more movies. Now in his fifties, he traded his fast-paced Hollywood lifestyle for a wife and family. Harris thinks that he’ll only be in Tokyo for a few days, but his stay is extended when his agent explains that he couldn’t pass on a deal a prestigious photographer offered. Mr. Harris is making two million dollars from a Japanese whiskey company...
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...Hotel industry in Kuwait (regency hotel) Hotels Industry is a very important element in any country's economic in our society nowadays, because it's the most necessary field that should be active and focus in improved it in the tourism of the country , and that’s because it's the first thing that comes into the mind of the foreigners or the visitors. Also, it represents the face and the development growth rate of the country for visitors. Hotel industry is a wide industry which includes many various types of tangible and intangible services such as, formal events, wedding planning, pleasant staying, and guide tours around the country, restaurants and catering issues, laundry, theme parks. Some five stars hotels provides all of the above along with means of transportation to any destination that visitors wish to go, that includes driving them to and from the airport. Some facts that I got from the internet, is that the hotel industry is around 3.5 trillion dollar service sector within the global economy. This particular industry is important element in the domain of the countries income because it’s a reservoir income from where the foreigners exchange flows. On the other hand, the more the hotel industry in the country is successful the more the economic status of that country increases. Hotel industry is like many other industries that needs to explore and undergo new innovations, so that a fair blending cash flow of the economy getting balance and increase. The hotel...
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...asap! Finally, he looks up, hands me a key and says, "I'm sorry you had a rough night, enjoy your room." I grab the key, head to my room and open the door to the biggest hotel suite I've ever seen in my life. I was so tired; I didn't even realize I was headed to the top floor of the hotel and into the Presidential Suite! Brilliantly lit, beautifully furnished, fresh flowers, the whole shabang. 2. I was only in the room for maybe 4-5 hours, but more importantly, I'll never forget the treatment I received from a stranger who recognized an opportunity to do something nice for a guy who had a rough night. Of course, I always sought out that hotel when I traveled to Boston staying in much more modest rooms even after the hotel changed to a Hyatt Regency (insert smile...
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...Fear and Loathing at the Super Bowl, 1973, PG 607 This article was written by Hunter S. Thompson in January of 1973 about this event that took place in Houston, Texas. Hyatt Regency Hotel is where Thompson stayed. Unlike some other bard, Hyatt Regency’s bar closed at 2a.m. Drunks, hookers, gamblers, and more crowded together in the lobby. He hadn’t planned to be there at all. He doesn’t know what made him want to preach a sermon from the Book of Revelations on Super Sunday. For thirty minutes, he spent his time saying how criminals should be thrown into the lake of fire. The people didn’t have much of a reaction, except for sleepiness and boredom. While sitting alone, he felt something heavy going up his back. His first thought was a huge leech. He felt it was a sign to deliver the sermon and to write his lead for the Super Bowl story before anything happened to him. In online research, I found that Hunter S. Thompson started his journalism career after he served for the air force. He was a very good known writer and he covered more ground in four paragraphs then most writers could in many books and he penned what many people call “Gonzo Journalism.” Thompson had some health problems and at the age of 67 he committed suicide. Honestly, I only understood some of the article. Thompson must have been a great writer. When I was looking up information on Thompson, I was hoping to find out more about him talking about the sermon, but I couldn’t find anything. If someone was preaching...
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...Ethical Dilemma in the Park Hyatt The Park Hyatt Hotel has been going through a lot of ethical dilemmas for the past two years with their union workers. The hotel workers are organized by the national Union Here labor union, which most hotel workers are part of. (i.e. Hilton, Intercontinental, and Starwood) But the Hyatt workers have gone on strike in this past month, because of the outsourcing practices and working conditions that the workers go through. The workers claim that they are being treated unfairly and with excessive amounts of workloads. The Union Here and Hyatt have been at a two-year discussion about the contract that the workers are under. But the workers are saying they do not care about the wages at all but the working conditions that are being upheld. With how management has not done anything about the situation is unethical behavior, because your workers are the ones that are making your customers satisfied about staying at the Hyatt. Which the Hyatt has been rated top 5 hotels to stay in the nation. But the union has said that the hotel has the worst record among national hotel chains when it comes to working conditions. The housekeepers at the Hyatt are saying that there workload is too much to handle in one day, and want to see a change with how many rooms to clean in a day. The union should fix the rules and regulations on the workers if it came to the point of all the workers picketing about how they are being treated. With my own experience...
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...Mar. 24, 2011 Early in my high school years I came to the realization that I could achieve any goal I set my mind to. Every person has the opportunity to share their unique talents, gifts, or abilities. I pride myself on my determination and will to give back to the community I live in. Throughout my education and experience I have found healthcare to be a perfect avenue through which I can share and give back. Entering into this vocational program will not only enable me to play a role in the medical profession, but also strengthen my character as a contributing, self-sustaining member of society. Through my research of the Surgical Technologist profession I have recognized a few key characteristics which match well with what I know I possess. Accountability, responsibility, promptness, assertiveness and teamwork are all vital facets that build up to an ideal Surgical Technologist. I certainly possess these traits. Paired with my experience through school as well as my various employment opportunities I know I am an ideal candidate to become a Surgical Technologist. To begin, I would like to highlight my experience as a member of student government while attending Calamba Doctors College in the Philippines. As a public relations and communications officer I acted as a liaison between students and the governing body, as well as between the different departments within the college. This extra-curricular opportunity gave me chance to advance my efficiency and efficacy as...
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...（二）创意旅游以产品中的创意元素为基准，具有双向性，高附加值的特点 （三）创意旅游需要旅游者与旅游目的地共同协作 (2)2006年，联合国教科文组织创意城市网络在一份报告中也对创意旅游进行了界定:”创意旅游是一种可以为旅游者提供具有原真性的、可直接参与体验的旅游活动，主要表现形式为学习当地的艺术、传统以及具有当地特色的象征性文化，并与当地居民相互交流，在生活中体验文化” 参考文献； (1)周钧，冯学钢（2008年6月）创意旅游及其特征研究，桂林旅游高等专科学校校报Vol.19 (No.3),P394-397 (2)高静，刘春济（2010年6月）论创意旅游——兼谈上海都市旅游的提升战略，旅游科学Vol.24 (No.3)，P12-19 创意旅游路线思路分析: 选择澳门的原因： （1） 随着两岸四地间的交流日益密切，澳门独特的中葡文化交融特色日益凸显其特色旅游优势。 （2） 澳门本岛，凼仔的独特博彩业的金碧辉煌与路环的自然清新形成鲜明对比。 （3） 澳门有众多独具创意色彩与浪漫色彩的小街道，如恋爱巷。 （4） 澳门作为一个国际交融的城市，对于国外的节假日更加重视，如：情人节，圣诞节等 目标人群：以情侣为主要目标群体，恋爱中的男女，年轻夫妻等 目的：本次创意路线“浪漫澳门”为期3天，以每月14日，及圣诞节12月24日为发团日期，发觉澳门具有创意的情侣旅游产品，促进博彩业以外的创意文化旅游发展，感受“浪漫的澳门“。 创意路线行程： 时间 | 游览目的地 | 住宿 | 第一天（澳门本岛及凼仔） | 大三巴及周边（恋爱巷）——旅游塔——凼仔龙环葡韵——嘉模圣母教堂 | Grand Hyatt Hotel | 第二天（澳门凼仔及路环） | 凼仔关野街——路环——黑沙——威尼斯人PLAYBOY CLUB（新濠天地水舞间） | Grand Hyatt Hotel | 第三天（澳门本岛） | 妈阁庙——主教山——自由活动 | 旅程结束 | 具体安排：...
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