I Can See What You're Thinking Analyze yourself in any two (2) of the following roles: as an employee, as a manager, or as a customer. Discuss two (2) communication experiences (one from each point of view) in which the nonverbal component of the communication outweighed the verbal component. Explain why it occurred, applying as many concepts from your readings as possible. Include whether the communication was successful or frustrating. Communication is one of the most important aspects of the workplace. Whether communicating internally or with a client, it’s vital to understand that there is more to communicating than what comes out of your mouth. In fact, the most powerful form of communication doesn’t include words at all. Nonverbal communication includes all the unspoken messages sent to people on a daily basis, whether it’s telling someone about yourself by how you wear your hair or clothing or sharing your feelings through the rolling of eyes or the nodding of the head. We are constantly communicating without ever saying a word. Oftentimes, and what can be most frightening, is that we are not even aware we are doing it. Although “Some nonverbal behaviors are innate, others are learned from the community around us, and some are mixed.” -TXT book (P.185). For instance, people in different cultures have a common understanding of these cues; the contribution of non-verbal communication to the total meaning of a discourse can be culturally determined and differ in different countries.

Nonverbal communication takes a big role on our day to day operations. I’m going to take an employee point of view to see what he perceives from different conversations on his workplace. And also let’s analyze costumers that interact with him throughout his conversation. First of all we are going to describe those nonverbal aspects that affect communication either