...information and communications technology (ICT) within their organisations and what impact the technology is having on the enterprise in general. The survey makes uncomfortable reading for anyone who believed new technology would automatically break down the barriers to communication, transforming organisations for the better. Rather, it suggests that close to half our ‘communications time’ at work is spent fielding and generating emails of which a full third are superfluous or irrelevant. The extensive use of e-mail for internal transactions is being questioned as a substitute for phone or face-to-face discussion particularly as the lapsed time for decisions is being elongated. The Henley findings also highlight the extent to which electronic work has intruded into home life, creating an expectation of being always connected. True, good use of ICT has benefited operational performance by speeding response times, allowing more effective information sharing, greater inclusivity among organisations, better processes and improved support for decision-making. At the same time, it is making working life increasingly faceless, reducing individual freedom to act and greater emphasis on protecting one’s own position. managers from a wide range of industries across a number of countries, primarily within the EU, participated in the questionnaire survey. many were from large firms and at all levels in the enterprise but mainly senior within the business or a business unit. Where firms make...
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...THE IMPACT OF APPLICATION OF INFORMATION AND COMMUNICATIONS TECHNOLOGY (ICT) IN THE ADMINISTRATION OF POLYTECHNICS IN OGUN STATE, NIGERIA BY SONEYE SEMIU ADEBAYO MATRIC NO: NOU100032296 A PROJECT SUBMITTED TO THE SCHOOL OF EDUCATION, NATIONAL OPEN UNIVERSITY OF NIGERIA, ABEOKUTA, IN PARTIAL FULFILMENT OF THE REQUIREMENT FOR THE AWARD OF MASTERS DEGREE IN EDUCATION DECEMBER 2012 CERTIFICATION This is to certify that this research project entitled THE IMPACT OF APPLICATION OF INFORMATION AND COMMUNICATIONS TECHNOLOGY (ICT) IN THE ADMINISTRATION OF POLYTECHNIC IN OGUN STATE, NIGERIA was carried out by SONEYE, Semiu Adebayo in the School of Education, National Open University of Nigeria Abeokuta for the award of Masters Degree in Education. _____________________ _____________________ DR. FOLAJIN, S.O. SIGNATURE / DATE PROJECT SUPERVISOR ________________________ _____________________ PROGRAMME LEADER SIGNATURE / DATE _____________________________ _____________________ PROF. BADMUS ADEMOLA SIGNATURE / DATE DEAN SCHOOL OF EDUCATION ________________________ _____________________ EXTERNAL EXAMINER SIGNATURE / DATE DEDICATION This research project is dedicated to the Holy Spirit, who has been the source of my inspiration. Also to my dependable wife, Mrs. Endurance Amishetu Adesayo Soneye and to my beloved children, Adebayo Soneye (Jnr.), Adedayo Soneye and Adetayo Soneye. To number one student of National open University...
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...ICT IN MALAYSIA: POLICY, REGULATION & INDUSTRY PROGRESS (1996-2000) AND PROSPECTS (2001-2005) Presented by Gazali Abas at ITU-Waseda University Workshop for Regulators and Policy-Makers “New Trends in ICT” 13th-24th November, 2001 Waseda University Tokyo, JAPAN CONTENTS 1. 2. 3. 4. 5. INTRODUCTION PROGRESS (1996-2000) PROSPECTS (2001-2005) ALLOCATION CONCLUSION 14 Nov.2001.Gazali A. 2 1. INTRODUCTION THE BIG PICTURE - Human Capital 23 m - Vision 2020 - Long-term Outline Perspective Plan - Five-year Development Plan - K-Economy - ICT policy, regulation and industry 14 Nov.2001.Gazali A. 3 2. PROGRESS, 1996-2000 1. 2. 3. 4. 5. 6. 7. 8. Utilization of ICT National IT Agenda Development of the Multimedia Super Corridor MSC Flagship Applications Development of Communications Infrastructure Electronic Commerce Human Resource Development for ICT Funding for ICT Industry 14 Nov.2001.Gazali A. 4 2.1.1 - UTILIZATION OF ICT: ICT Expenditure by Sector, 1995-2000 Total expenditure on ICT increased 9.2% p.a. in 1996-2000. Big spenders on ICT: 1995 2000 AAGR Banking & Finance 27% 15% -4% Manufacturing 13% 16% 19% Distributions 8% 10% 16% Government 10% 8% 7% Home 2% 8% 44% 14 Nov.2001.Gazali A. 5 2.1.2 - SELECTED ICT INDICATORS, 1995-2000 Indicator PC (units installed) PC per 1,000 pop. Tel.lines/1,000 pop. Tel.Subscribers Mobile Phones Internet Subscribers 14 Nov.2001.Gazali A. 1995 610,000 29.5 161.7 3,332,447 700,000 13,064 2000 2,200...
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...GCE Specification Edexcel Advanced Subsidiary GCE in Applied Information and Communication Technology (ICT) (Single Award: 8751)/(Double Award: 8752) Edexcel Advanced GCE in Applied Information and Communication Technology (ICT) (Single Award: 9751)/(Double Award: 9752) Edexcel Advanced GCE with Advanced Subsidiary (Additional) in Applied Information and Communication Technology (ICT) (9753) Issue 4 September 2010 Edexcel, a Pearson company, is the UK’s largest awarding body, offering academic and vocational qualifications and testing to more than 25,000 schools, colleges, employers and other places of learning in the UK and in over 100 countries worldwide. Qualifications include GCSE, AS and A Level, NVQ and our BTEC suite of vocational qualifications from entry level to BTEC Higher National Diplomas, recognised by employers and higher education institutions worldwide. We deliver 9.4 million exam scripts each year, with more than 90% of exam papers marked onscreen annually. As part of Pearson, Edexcel continues to invest in cutting-edge technology that has revolutionised the examinations and assessment system. This includes the ability to provide detailed performance data to teachers and students which helps to raise attainment. This specification is Issue 4. Key changes are sidelined. We will inform centres of any changes to this issue. The latest issue can be found on the Edexcel website: www.edexcel.com Acknowledgements This specification...
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...OCR Cambridge TECHNICALS Unit 1 Communication and Employment Skills Copyright Notice All material is Copyright ICT Interactive unless otherw ise stated. Each w orksheet can be photocopied w ithin the purchasing institute as long as they remain at the institute w hich made the initial purchase. No f orm of this resource can be transmitted electronically, digitally, mechanically, paper based, or otherw ise outside the purchasing institute w ithout prior permission of the publisher or author. Microsof t Window s, Window s NT, Vista, XP, Seven/Eight, Off ice 2003, Off ice 2007/2010 and/or other Microsof t's products ref erenced are either trademarks or registered trademarks of Microsof t. Macromedia/Adobe and/or other such Adobe products ref erenced are either trademarks or registered trademarks of Adobe. Dis claimer This resource has been created f or educational purposes only. The publisher or author has tried their very best to ensure that the resource pack is accurate and up -to-date. How ever, the publisher or author takes no responsibility if any of the inf or mation content is inaccurate or incorrect that may contradict or mislead in anyw ay at the time w hen the resource w as published. The publisher and author specif ically disclaim any responsibility f or any liability, loss, or risk, personal or otherw ise, w hich is incurred as a consequence, directly or indirectly, of the use and application of any of the contents of this resource. For purposes...
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...33 ICT AS A NEW COMPETITIVE ADVANTAGE FACTOR – CASE OF SMALL TRANSITIONAL HOTEL SECTOR Tanja Mihalič1 Dimitrios Buhalis2 Received: 12 December 2012 Accepted: 6 March 2013 ABSTRACT: This paper studies the information and communication technology (ICT) in a small hotel sector at a point in time when the transition towards a full market economy is coming to the end and competitiveness and ICT implementation is gaining on importance. Its main purpose is to study a business potential of this new competitive advantage resource and its productivity paradox. A competitive advantage factor model (CAF model) has been proposed and the structural modelling (SEM) has been performed on the case of a small transitional Slovenian hotel sector. The study contributes to knowledge on ICT competiveness and ICT productivity paradox in hotel sector. Further, its results hold practical implications for the strategy for hotels operating in small-sized hotel industries in transitional or ICT developing environments. In more concrete terms, research findings indicate that such hotel sectors need to speed the ICT implementation. ICT as such doesn’t directly increase the firm’s profitability, yet there is an indirect positive impact of factor ICT on a firm’s financial performance that emerges through other competitiveness factors, such as differentiation, qulity or image, which helps firms to stay competitive on the tourism markets. Key words: Information and communication technology...
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...Grade Boundaries Edexcel GCE AS/A level and Applied GCE June 2014 Understanding our Edexcel GCE AS level, A level, and Applied GCE grade boundaries This document shows the grade boundaries for our modular Edexcel GCE AS and A levels and Applied GCE qualifications. For each set of grade boundaries, the maximum number of available marks is also shown. For individual units, maximum marks and boundaries are shown for both the raw and uniform (UMS) mark scales. Maximum marks and grade boundaries for the overall qualification (the ‘cash-in’) are only shown in UMS marks. Where grade boundaries are greyed out for a particular unit, there are no grade boundaries available. This may be because: the unit was not available in this exam session ● no one took the unit in this exam session. ● Some units have more than one set of grade boundaries because more than one version of the paper was taken. Where the paper title is followed by “Paper 01R”, the paper was sat in countries more than 5 hours ahead of the UK. Definition of terms A grade boundary is the minimum mark at which a letter grade can be achieved. For example, if the grade boundary for a B is 60 marks, then 60 is the minimum mark at which a B can be achieved. A mark of 59 would therefore be a C grade. For modular qualifications, assessments can be taken in various exam sessions throughout the duration of the course. For linear qualifications, all assessments must be taken in the same exam session. A raw mark is the actual mark...
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...Information & Management 41 (2004) 805–825 eAirlines: strategic and tactical use of ICTs in the airline industry Dimitrios Buhalis* Centre for eTourism Research (CeTR), School of Management, University of Surrey, Guildford, England GU2 7XH, UK Received 16 June 2002; received in revised form 26 April 2003; accepted 6 August 2003 Available online 13 November 2003 Abstract Information Communication Technologies (ICTs) have revolutionised the entire business world. The airline industry in particular has fostered a dependency on technology for their operational and strategic management. Airlines were early adopters of ICTs and have a long history of technological innovation, in comparison to many other travel and tourism businesses. This paper discusses comprehensive research, including exploratory research with airline executives, using qualitative methods to examine the use of ICTs in the contemporary airline industry and to discuss recent developments in the industry. The work demonstrated that the airline industry was using the Internet to improve its distribution strategy and reduce costs; it also used Intranets and internal systems to develop tactical and strategic management. In addition, Extranets were being gradually used for communicating with partners and to support business-to-business (B2B) relationships. The effort demonstrated that ICTs will be critical for the strategic and operational management of airlines and will directly affect the future competitiveness...
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...2013 Shared Services Centers Investment Potential of Macedonia, Serbia and Albania Apostoloski Nenad EMBA 2013 3/28/2013 Contents EXECUTIVE SUMMARY .................................................................................................................................. 3 INTRODUCTION ............................................................................................................................................. 4 METHODOLOGY ............................................................................................................................................ 5 CURRENT LEVEL OF DEVELOPMENT ............................................................................................................. 6 MACEDONIA .............................................................................................................................................. 7 SERBIA ....................................................................................................................................................... 7 ALBANIA .................................................................................................................................................... 8 MARKET POTENTIAL ................................................................................................................................... 10 . FACTORS OF COMPETITIVENESS ........................................................................................
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...The effects of ICT integration on customer service delivery a case study of Gusii Institute of Technology Kisii County. Author: Kaba N. Daniel Registration No: 09G-EDU-075 Name of Department: Education A research proposal submitted for the award of the Bachelor of education degree secondary option in the department education Africa Nazarene University. DATE: October, 2010 1 Declaration This proposal is my original work and has not been presented to any university for the award of any degree. Students name………………………………..Sign……………....Date ……………….. Supervisor This proposal has been submitted for review with my approval as university supervisor. Supervisor’s name……………………………Sign..…………………….Date ……………….. 2 Dedication To my family members, Pamela, Hema for their support, they were always encouraging. I also dedicate this proposal to my Lecturer Mr. Peter Kaoga for his guidance in writing this proposal. 3 Acknowledgements I wish to sincerely thank my family and friends for their patience and support during the writing of this proposal. My sister deserves a special mention for sharing her technical expertise with me on so many occasions. I would like to thank my supervisor Mr. Peter Kaoga most sincerely for his invaluable guidance and advice at all times. I also would like to convey my gratitude to him for his constant dedication and commitment to his students from which I have benefited. I am also very grateful to my classmates in the ICT stream who have frequently...
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...NBER WORKING PAPER SERIES THE DISTINCT EFFECTS OF INFORMATION TECHNOLOGY AND COMMUNICATION TECHNOLOGY ON FIRM ORGANIZATION Nicholas Bloom Luis Garicano Raffaella Sadun John Van Reenen Working Paper 14975 http://www.nber.org/papers/w14975 NATIONAL BUREAU OF ECONOMIC RESEARCH 1050 Massachusetts Avenue Cambridge, MA 02138 May 2009 We would like to thank the ESRC for help with financing this research at the Centre for Economic Performance. We thank participants at the LSE Labor workshop, at the NBER Summer Institute in Labor and Personnel Economics, at the Harvard/MIT workshop in Organizational Economics and at the Microsoft Economics workshop for their useful comments. The views expressed herein are those of the author(s) and do not necessarily reflect the views of the National Bureau of Economic Research. NBER working papers are circulated for discussion and comment purposes. They have not been peerreviewed or been subject to the review by the NBER Board of Directors that accompanies official NBER publications. © 2009 by Nicholas Bloom, Luis Garicano, Raffaella Sadun, and John Van Reenen. All rights reserved. Short sections of text, not to exceed two paragraphs, may be quoted without explicit permission provided that full credit, including © notice, is given to the source. The distinct effects of Information Technology and Communication Technology on firm organization Nicholas Bloom, Luis Garicano, Raffaella Sadun, and John Van Reenen NBER Working Paper No. 14975 May...
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...SCHOOL OF INFORMATION TECHNOLOGY MASTER OF INFORMATION TECHNOLOGY [pic] INDIVIDUAL ASSIGNMENT COVER PAGE |Name of Student |PETER J. MAKIWA | |Student Number |14299896 | |Name of Module |CORPORATE I.T SYSTEMS | |Module Code |MIT853 | |Name of Lecturer |DR. PATRICIA E.N. LUTU | |Date of Submission |24 AUGUST 2014 | |Contact telephone number |+263712501179 | |E-mail address |pmakiwa@gmail.com | |Declaration: |I declare that this assignment, submitted by me, is my own work and that I have | | |referenced all the sources that I have used. | |Signature...
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...80 Int. J Latest Trends Fin. Eco. Sc. Vol-2 No. 1 March 2012 The Impact of Information and Communication Technology on Banks‟ Performance and Customer Service Delivery in the Banking Industry Alhaji Abubakar Aliyu, Rosmaini Bin HJ Tasmin Department of Technology Management Faculty of Technology Management, Business and Entrepreneurships Universiti Tun Hussein Onn Malaysia, 86400, Parit Raja, Batu Pahat, Darul Ta’zim, Johor, Malaysia hp090012@siswa.uthm.edu.my rosmaini@uthm.edu.my Abstract - Information and communication technology (ICT) has become the heart of banking sector, while banking industry is the heart of every robust economy. If it collapses so will the economy. This is absolutely evident from current recession in European banks crises, and in turn. The effect of globalization, competition and innovation in the banking industry by its providers to offer their services makes essential the understanding of how various aspects of consumer behaviour affect the innovation and respond to customer service delivery. Within this context this paper has considered a critical literature review of previous researchers with the objective to examine the impact of Information and Communication Technology on banks performance and customer service delivery. This paper also makes of a critical review of peer reviewed, scholarly and organizational literature regarding the impact of ICT on banks’ performance to examine if banks have successfully achieved effective customer’s service...
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...institution’s view on financing opportunities for SME institutions. As a financial organization the report shed light on BSRS and its BCC/BASIS/ICT Incubator and its adjacent financing modules. From entrepreneur’s point of view a number of incubator listed firms were selected and their financing process has been introduced. This report exclusively focused its view toward ICT SMEs. The fact that ICT Incubator is only accessible to IT companies and the importance of ICT in Bangladesh economy growth has an implicit importance in this regard. The report took this issue further by listing the bars that remains in today’s financial market for an ICT SME. The report also contains critical analysis of the whole financing process and its pro/cons. The submitters took the liberty of comparing BSRS normal SME financing schemes and its past data with BSRS/BCC/ICT Incubator financing schemes. This report also showed the Requirements, Paper works, Validation process, Other payment options & Follow through of the whole financing process. Past data of BSRS financial investments and loan disbursements as well as data on participation in ICT incubator has also been included. Recent times have seen an encouraging up rise of women participation in SME institutions. This fact has not been ignored and an analysis with relevant data on women participation in BSRS and ICT Incubator scenario has been introduced. The investment process for SMEs has been presented with diagrams and charts. A relatively unique...
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...of ICT Information and communication technology in primary and secondary schools, 2005/2008 |This report is based on evidence from inspections of information and communication technology (ICT) between September 2005 and July 2008 | |in 177 maintained schools in England, as well as other visits to schools where good practice was identified. | |Part A describes the quality of ICT education in primary and secondary schools over this period. Part B considers how tackling | |assessment, vocational qualifications, value for money and resources might improve ICT provision. | | | Age group: 4–19 Published: March 2009 Reference no: 070035 Contents Executive summary 4 Key findings 5 Recommendations 7 Part A. The quality of ICT education 8 Primary schools 8 Secondary schools 17 Quality of provision 19 Leadership and management 24 Part B. Issues in ICT 29 Assessment as a driver for improving ICT capability 29 Re-thinking ICT qualifications and progression routes 31 Is it worth it? Value for money judgements on ICT 33 Getting ICT to the learning 35 Notes 38 Further information 38 Publications 38 Organisations 39 Executive summary This report draws on evidence from the inspection of information and communication technology...
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