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Ifsm 301

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Submitted By laxplaya25
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UMUC Haircutters Stage 2

Introduction

Generic Strategy for Competitive Advantage: Cost Leadership Strategy

Business Process to be Improved: Customer and Employee Scheduling

Table of Functional (Business) Requirements:

Table of Functional (Business) RequirementsSteps in the Appointment Process | Process Step | Input Information/data item(s) entered into the system as part of this step | ProcessProcessing or action the system must perform for this step | OutputInformation/data item(s)/record created, or displayed, or printed out for the user in this step | 1 | Last name and Phone Number | Verify Last name and Phone Number from customer database | Welcome “Customer’s name”! or “Invalid Last name/Phone Number Combination | 2 | Last name and phone number | Enter new customer data into customer database | Welcome “new customer’s name”! | 3 | Services Required | Locate and present options and prices for services required | Prices of service required | 4 | Date and time for services required | Locate employee scheduling | Dates and times of stylist availability | 5 | Confirmation of appointment date and time | Verify date and time is correct/ and stylist is available | Your appointment has been set for” date and time” with “stylist name” | 6 | Paper receipt of services rendered | Verify all services have been accounted for; add up prices for final total | Your total for today is:”total” | 7 | Feedback from customer | Verify that feedback survey is complete; enter results into the system | Thank you for completing feedback survey | 8 | Time needed for Service; Cost of Service | Place time needed and cost for service into a relational database so that when prompted with a service id both values display | Time needed for selected tome/ services | 9 | Amount tendered | Enter amount tendered; calculate change to be given back | Change given back to customer |

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