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International Marketing Review 16,4/5 406

Strategic consequences of retail acquisition: IKEA and Habitat
Department of Retailing and Marketing, The Manchester Metropolitan University, Manchester, UK
Keywords Retailing, Acquisitions, Globalization, Market segmentation Abstract Takes an historical perspective, considering the events leading to the sale of Habitat by the Storehouse group to the Swedish furniture retailer IKEA in October 1992. Focuses on the strategic issues involved in the acquisition of an international retailer by a retail organisation that is truly global in its operation. Describes the development of both retailers (with particular emphasis on their international development) and a description of the terms of the sale. Areas for further discussion and analysis arising from the case can include: the future development of Habitat within the global strategic framework laid down by IKEA; analysis of the motives of Storehouse in disposing of Habitat, including the future development of a smaller Storehouse; and issues relating to market segmentation and positioning, with specific reference to retail brands.

Gary Warnaby

International Marketing Review, Vol. 16 No. 4/5, 1999, pp. 406-416. # MCB University Press, 0265-1335

Habitat ± early development The first Habitat store was opened in Fulham by Terence Conran in 1964. By meeting a demand for more design-led products the company became one of the retailing successes of the 1960s. Indeed, Conran's belief that good design should be available for every customer was almost missionary in its zeal. Habitat was one of the first ``lifestyle'' retailing concepts and it certainly struck a chord with customers. Despite the fact that expansion of the Habitat concept was characterised by caution and extensive research regarding possible new sites, the 1970s saw several years of sustained sales and profit growth. In 1976 sales were £21 million, rising to £44 million in 1979 and £58 million in 1980 (Financial Times, 1981a). Habitat also expanded overseas in the 1970s, with the first store opening in France in 1973. European expansion continued into Belgium and by 1980 there were 14 stores in mainland Europe. While these stores did not become profitable until 1977, they had since become a healthy and growing contributor to company profits, in 1980 accounting for nearly a quarter of group trading profit (Financial Times, 1981b). Expansion into the USA, while appearing a sound strategic move, was more problematic. Terence Conran was well established in America through his interior design books, and when the first Habitat store (trading as Conran Stores Inc., or more commonly ``Conran's'') was opened in the USA in 1977 the group's advertising slogan tried to capitalise on this ± ``Conrans, the home furnishing store that wrote the books''. However, trading losses rose steadily to £543,000 in 1979-80 before easing slightly to £467,000 in 1980-81 (Financial Times, 1981b).

Of the overall Habitat group sales of £58 million in 1980, £33 million came from its 33 UK stores, £21 million from its 14 stores in France and Belgium, and the US operation produced sales of £4 million from six stores (Financial Times, 1981a). In addition, Habitat also operated a mail order operation selling furniture and other home products, and an international design consultancy business, Conran Associates. In September 1981 Habitat was floated on the UK stock market, using the somewhat unusual means of an offer to tender; a seldom used method that obliges the would-be investor to guess how much he will have to offer in order to receive an allocation of shares. The rationale behind the use of this method was to attempt to recoup most of any difference that may have existed between the company's and its advisors' assessment of the shares' worth and the markets' assessment. The main motive behind the flotation was to fund further incremental expansion of the Habitat concept. However, only three months later the company went back to the financial markets for further cash to fund a strategic acquisition which would diversify the company's operations. Habitat-Mothercare In December 1981 Habitat merged with the much larger Mothercare group to form Habitat-Mothercare. Mothercare was founded in the early 1960s by Selim Zilkha who grouped together a product range under the slogan, ``everything for the mother-to-be and her baby and children under five''. In 1972 Mothercare went public and embarked on a programme of rapid expansion ± the original 139 stores at the time of flotation had, by 1981, increased to 417. However by this time, Zilkha seemed to have lost interest in the company, and this, coupled with disappointing results from overseas expansion (particularly in America), led to his desire to relinquish leadership of the company to someone who could give it the entrepreneurial leadership he believed it needed. The merger between the two companies, with Conran at the head of the combined operation, was received with some scepticism by the city ± the motivating force behind the merger being regarded as the filling of the vacuum left by the withdrawal of Zilkha from the business he founded (Financial Times, 1981c). The intention was that both constituent elements of the merged company would operate as separate subsidiaries, each with its own distinctive competence ± at Mothercare, Zilkha's very good control systems and, at Habitat, Conran's design flair. Habitat's overseas expansion continued in 1983-84 into Iceland, in partnership with a local group, and also into Japan, which expanded quickly and by 1985-86 was trading from 11 sites in and around Tokyo. Growth by acquisition also occurred with the purchase, in April 1983, of Heals, a small privately owned furniture and furnishings retailer catering for an upper middle class market which had been making losses for some years. The Heals store in London was refurbished, with part of the site becoming the new corporate headquarters for the group.

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International Marketing Review 16,4/5 408

Habitat continued its solid performance in its core markets. In the UK sales increased from £37.2 million in 1981 to £52.5 million in 1983 and £73.3 m in 1984 with profits of £4.1 million, £6 million and £8 million respectively. The French and Belgian operations were consistently good performers with sales rising continuously from £22 million in 1981 to £41 million in 1984 (Clarke-Hill, 1991). However, profits peaked at £2.2 million in 1982, falling slightly to £2 million in 1983 and collapsing to £585,000. This was largely due to deteriorating economic conditions in mainland Europe, which affected the French market particularly ± the French furniture market suffered a 12 percent fall in volume in 1983/84 (Clarke-Hill, 1991). The response to these adverse conditions was a major programme of cost-cutting, including stock level reductions, the reductions of Head Office overheads and performance linked salaries. The US operation returned profits for the first time in 1983, making £177,000 on sales of £12 million. This trend continued in 1984, with profits of £732,000 on sales of £21.5 million, as the company consolidated its trading base (Clarke-Hill, 1991). Storehouse In November 1985 Storehouse was formed as the holding company for the newly merged Habitat-Mothercare and British Home Stores (BHS). The two companies had been in negotiation regarding a possible merger for most of 1985. However, talks had broken down in April and the announcement of the merger six months later surprised the City. The original aim of the merger was to combine ``flair with systems''. The flair was to come from Conran, with the reputation as the ``design guru'' of high street retailing, who would give a new image to BHS. BHS, though lacking flair, had a solid systems base. Profit margins were good ± a result of a first class distribution network and good buying systems. The financial skill that brought about these margins was to be applied to Habitat-Mothercare. It seemed a marriage made in heaven. The first manifestation of the new regime was the relaunch and repositioning of BHS in 1986. This was, in many ways, the culmination of activities started in 1983, aimed at persuading the younger upmarket (25-44 year old B/C) family shopper to add BHS to their store portfolio while retaining as many of the existing core of loyal BHS shoppers (35-55 year old C1/C2) as possible. Initial reaction to the change seemed promising but some of the sales increases hoped for by the company did not materialise, and many commentators preferred to reserve judgement on the repositioning until summer 1987 when the autumn ranges of merchandise (the first completely reviewed by the Conran design team) were to be introduced. In other areas the combination of style and systems seemed less successful ± Mothercare turnover in 1986-87 rose by only 6.4 per cent while trading profits fell by 9 per cent. In the first year under the Storehouse regime, Habitat turnover increased by 14 per cent on the previous year to £210.7 million, with profits up almost 10 per cent to £14.5m (Retail Business, 1987). The company seemed to be benefiting from a more discriminating buying policy and an out-of-town store expansion

scheme. The first two out-of-town stores were opened in 1987 in High Wycombe and Birmingham, and another three were opened later in the year. The intention was for five out-of-town stores (each approximately 40,000 sq. ft., carrying a wider range of goods than town centre stores) to be opened annually until a total of 30 was reached. International expansion continued with four more US Conran's stores planned, with the first West Coast store opening in Spring 1987. Habitat Europe had increased to 28 stores: 22 in France, three in The Netherlands and two in Belgium. However, the lacklustre performance of Storehouse (and its shares) led to criticism of Conran's management style. A collection of individual businesses had been produced, rather than a single cohesive entity, and the whole appeared to be less than the sum of the parts. Conran defended his hands-off management policy, but critics argued that the ceding of operational control to the individual companies within the group had led to the creation of fiefdoms and tension between operating company heads. Indeed, during 1987 there was much speculation as to the future of Storehouse. Shares in the company were definitely ``in play''. Rumours abounded as to the suitor, with Woolworths, Sears, Next and Burton all touted as potential bidders. An unsuccessful bid of £800 million was made by the Mountleigh property group. While Conran refuted press speculation regarding a possible demerger of Storehouse, he did admit to having meetings with other retailers to discuss sales of subsidiaries, although no proposals worth putting to the Storehouse Board materialised. At the end of 1987 Storehouse was still intact. However, when the results for the year 1987-88 were published in June 1988 they revealed over £20 million drop in profits to £111.9 million: a downturn of 8 per cent. The main culprit was Mothercare, whose full year trading profits fell by £13 million due largely to merchandising and distribution problems. Other elements of the group appeared to hold their own in what were difficult conditions for all retailers: Habitat's profits were little changed at £14.9 million (compared to £14.8 million the previous year). In June 1988 Michael Julien joined Storehouse as Group Managing Director, taking over the day-to-day running of the company from Conran, who remained Chairman. Julien's appointment was regarded by many as an acknowledgement of Conran's frustration with the detailed work of running the large public company that Storehouse had become. Shortly after his arrival Julien initiated a strategic review of the group, reorganising it into three retail divisions: BhS; speciality retail (Mothercare, Richards, Blazer, Anonymous, Jacadi); home furnishing (Habitat, Heals, Conran Shop). The overall aim of this was to concentrate on managing the ``core'' businesses. Other results of the review included a drastic tightening of stock levels and writedowns, a rationalisation of distribution systems and the development of compatible IT systems across the group. Arguably, with the benefit of hindsight, these actions should have been

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International Marketing Review 16,4/5 410

taken at the time of the merger. Conran's laissez-faire management style with regard to the Storehouse subsidiaries did not keep as ruthless a check on performance measures ± such as stock control ± as it should have done. Indeed, costs were rising significantly faster than sales volumes. When the 1988-89 results were published it was obvious that Storehouse was failing to get to grips with the problems. Pre-tax profits collapsed to £11.3 million after exceptional charges against £114.9 million the previous year. Not counting the exceptional charges (which were higher than expected) profits were still significantly lower at £60.7 million. One of the major contributors to the profit drop was Habitat and the home furnishing division, with profits down 63 per cent to £5.1 million, suffering a major profits collapse in the second half. The main factor in this was the rapid expansion of Habitat over the previous two years into out-of-town sites at the rate of six new stores per year, which had substantially added to costs. Additionally, poor stock control had left stores full of goods which no one wanted to buy and empty of lines that customers would pay for. An ``aggressive markdown programme'' of surplus stock boosted sales but invariably hit profits. Despite these actions, the performance of the home furnishings division was still giving cause for concern. In 1989-90 the division produced an operating loss of £6.8 million compared to a profit of £5.1 million the previous year. This was partly due to high interest rates and the collapse of the furniture market, but also due to deep seated problems at Habitat UK (which made a loss in excess of £10 million). Remedial action included the closure of 12 stores (including seven of the 12 out-of-town superstores) at a cost of £13 million, the introduction of new management systems including EPoS, and the strengthening of store management and training in the company. Overall, Storehouse's pre-tax profits for the year fell from £60.4 m to £32.6m, before exceptional costs resulting from restructuring. Taxable profits rose slightly to £12.8 million. In the words of the new Chairman Ian HayDavison, the company faced ``serious underperformance in all three of our trading divisions'' (Annual Report, 1989/90) (Terence Conran resigned as Chairman of Storehouse in May 1990, a decision apparently prompted by Storehouse's decision to sell its design business and the Conran Shop). In order to concentrate on what it defined as its core businesses ± BhS, Habitat, Mothercare and Richards ± Storehouse disposed of a number of companies including Heals, Jacadi, and Storecard (the group's credit card subsidiary). The following financial year saw no real improvement in fortunes. Despite an encouraging start, the final results for the year fell well short of expectations, and overall profit before tax and exceptional items was £21 million compared to £32.6 million the previous year, partly due to undermined consumer confidence caused by the deepening recession and the Gulf War. Despite this, the Chairman was able to report some good news in his Statement in the Annual Report and Accounts, ``we have made considerable progress during the year in reorganising our businesses and improving efficiency. In particular, we have held cost increases across the group to some 2 per cent, and

we end the year with no net debt on our balance sheet. These are major achievements''. Disposal of peripheral businesses continued apace (including Savacentre and FNAC) as the company concentrated on its core activities. Despite such efforts, losses at Habitat increased to £11.9 million. The strongest performance was from Habitat France, which increased sales and operating profits, although as in the UK, sales were affected by the Gulf War and fragile consumer confidence. Three new stores were opened including the first ``high density'' store at Avignon, which sold a limited range of furniture and concentrated on decorative accessories, housewares and lighting (Storehouse, 1991). Elsewhere Habitat trading space was being contracted. In the UK about one third of trading space was closed, leaving 40 stores which were inexpensively reformatted as speciality stores. Warehousing was concentrated on a single site and head office staff were reduced. All of this enabled the cost base to be reduced by approximately 20 per cent. With regard to the actual products sold, there was progressive introduction of new product ranges aimed at restoring Habitat to its position ``as a high value added design-based brand''. More of the buying and marketing was driven from the centre, which took full responsibility for UK and US merchandise requirements (Storehouse, 1991). 1992 saw a slight upturn in fortunes at Storehouse (Stonehouse, 1992). Despite a poor first half performance, profit before taxation rose to £15.8 million (from £6.2 million) largely due to a strong second half performance, particularly by BhS. Habitat's losses were reduced, recording a loss of £8.2 million in 1991/92 (compared to £11.9 million the previous year). Habitat France continued to be profitable, although operating profits were reduced somewhat. A second ``high density'' store was opened and a major refurbishment programme was put into operation. Loss reduction in Habitat UK continued, due mainly to cost and distribution savings. However, sales were down on the previous year due to the continuing slump in the UK housing market. Problems with the US operation continued. This appeared to be the weakest link in Habitat's chain. The Chief Executive's Review stated that in the USA, Conran's Habitat ``requires considerable investment to achieve the scale necessary to operate successfully in the USA. In the light of other demands on the groups resources, we do not believe such investment is justified. We are therefore reviewing our options in relation to that business'' (Annual Report and Accounts, 1992). IKEA ± historical background IKEA was founded as a commercial organisation by Ingvar Kamprad in 1943, selling fish, vegetable seeds and magazines. In 1947 a mail order catalogue was introduced and, in 1950, furniture and home furnishings were introduced to the mail order range. In 1953 Kamprad bought a small furniture factory and a small furniture and home furnishing showroom was later opened. On the basis of the showroom's success, it was replaced in 1958 by a store of 13,000 sq. m (Jefferys, 1992). Five years later the first IKEA store outside Sweden was opened in Norway.

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International Marketing Review 16,4/5 412

The IKEA format that is recognisable today originated in 1965 when Kamprad opened a store outside Stockholm. It revolutionised furniture manufacturing and selling. Most furniture was sold in flat-pack form so as to ``avoid transporting and selling air''. In order to accomplish this the furniture was specially designed by IKEA staff, and traditional furniture manufacturers were bypassed; the components of each item of furniture being produced by specialist factories. The intention of this strategy was to ensure that all the components of each piece of furniture could be put together by the customer at home. Some of the innovations to help the customer do this included table legs which fitted into place with snap locks and kitchen chairs that were assembled with one screw (Jefferys, 1992). The furniture was sold in IKEA stores by self service methods. Customers walked round the stores selecting items for themselves. There were few staff to aid customers in their selection of merchandise, although information points were numerous. When ordering and paying for the merchandise the customer was given a docket and collected the flat-pack, pre-packed merchandise at the delivery dock. There was no home delivery service although car roof racks could be bought and later self drive vans could be rented (Jefferys,1992) This formula proved to be a great success and the IKEA concept expanded world-wide, as detailed in Table I. The great majority of this expansion was organic, allowing the company to retain full control. However, a number of business format franchises existed, for example, in Iceland, Hong Kong, Kuwait, Saudi Arabia, Singapore and Spain. These stores were operated by outside companies where capital investment and management were the
Country Australia Austria Belgium Canada Czech republic and Slovakia Denmark France Germany Holland Hungary Italy Norway Poland Sweden Switzerland UK USA Date of initial market entry 1975 1977 1984 1976 1991 1969 1982 1974 1979 1990 1989 1963 1990 1958 1975 1987 1985 Number of stores 7 3 4 8 2 3 7 18 4 1 4 3 4 13 5 5 12 Average size (sq. m) 4,714 18,700 13,700 12,800 6,050 17,067 19,057 16,617 15,175 12,600 15,300 14,767 6,150 18,392 13,220 19,400 17,767

Table I. IKEA international expansion to 1993

Source: Adapted from Worrall and Littler (1995)

responsibility of local entrepreneurs, with IKEA providing merchandise and trading services such as marketing, administrative systems and support, education and training etc. (Worrall and Littler, 1995). This rapid international expansion changed the pattern of sales considerably. In 1975 the Scandinavian markets represented about 85 percent of total sales, but by 1990 this proportion had dropped to just over 26 percent, with sales in Germany (the largest single market outside Scandinavia) rising to more than 27 percent of the total. The rest of Europe contributed 34 percent of sales and the rest of the world just over 12 percent (Jefferys, 1992). In 1990/91 total group sales exceeded £2.5 billion, making IKEA the world's largest furniture retailer (EIU, 1993). Jefferys (1992) describes the structure of the IKEA operation as comprising four main interlocking functions: (1) Product range and development ± primarily carried out by IKEA of Sweden AB. New product development and product improvement is organised by separate product groups within IKEA, such as living room furniture, kitchen and bathroom furniture, carpets and textiles, lighting and glassware and ceramics. (2) Purchasing ± conducted by agents who are responsible for placing orders to the specifications laid down by IKEA of Sweden. The range of suppliers is very broad. In 1990 there were about 1,500 suppliers in 45 different countries. In terms of geographical distribution of suppliers, Scandinavian manufacturers account for 45 percent of products, the rest of western Europe accounted for 30 percent and the Far East and other areas accounted for 10 percent. (3) Distribution service ± undertaking the transport and distribution of the finished products to 12 regional distribution centres and stores throughout the world. (4) Retailing ± carried out by retailing companies, operating under the same format to ensure consistency. Each IKEA store in the group (as well as stores outside the group), is operated under franchise from Inter IKEA Systems BV, a company outside of the IKEA group, based in The Netherlands. The IKEA group as a whole belongs to Stichting Ingka Foundation, a charitable foundation established in The Netherlands by Kamprad, whose aim is to promote outstanding achievements relating to architecture and interior decoration. It can be argued that IKEA is truly a global retailer. There is minimal adaptation of the business format to accommodate local cultural and market characteristics in the various geographical areas in which the company operates. Indeed, the IKEA concept, encompassing a quintessentially Scandinavian style, which has been marketed across the globe, can be regarded as a significant source of competitive advantage.

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The sale of Habitat In 1992 the Storehouse Board initiated a major strategic review to examine ``the development opportunities available to the group's various businesses, their respective investment needs and what remained to be done to achieve significant and sustained profit growth''. The role of Storehouse in relation to the individual businesses was also considered, in terms of whether the group should act essentially as a financial holding company or whether it should involve itself more directly in key operational decisions. The implications for the structure of the group and for the range of businesses it should support were obvious. As a result there were rumours that further disposals of constituent elements of Storehouse could be under way, particularly with regard to Habitat and Richards. In September there was speculation that Habitat's French operation might be sold to the Au Printemps group but this came to nothing. However, in October it was announced that Habitat and Richards would be sold, to IKEA and Sears respectively ± Habitat for £78 million and Richards for £30 million. The rationale for the sale was articulated by the Storehouse Chairman, Ian Hay-Davison, as follows:
The review reinforced our opinion that both our two largest businesses, BhS and Mothercare, have major competitive opportunities, not only within the UK but in due course overseas. It was also clear that they are in many ways very similar businesses, where skills and experience can be readily transferred. Both are mass market retailers; both have a similar customer focus on young families and children; and both have similar supply and distribution chains which should lead to operational synergies and efficiency improvements. While the strategic review also identified development opportunities in our other businesses, particularly in Habitat France, these would have required considerable investment over a number of years, the return on which looked less attractive and involved more risk than investment in BhS and Mothercare. In addition, both Habitat and Richards are different in character, being essentially niche or specialist retailers as opposed to having mass market appeal. This reduced opportunities for synergy and increased the risk of management overstretch, especially since two of the three Habitat businesses were still loss making and Richards' profit record had been far from consistent over the years. In the light of this analysis, your Board had no doubt that the right course for the future was to seize the opportunities we had identified and to concentrate the Group's resources in the active support of BhS and Mothercare. We should, therefore, seek to sell our other businesses, starting with Habitat and Richards, provided appropriate prices could be realised (Stonehouse, 1992b).

Habitat Europe was sold to the Stichting Ingka Foundation (SIF) for £78 million (which included repayment of inter-company loans of £24 million) which was paid in cash and represented a surplus of £7 million over net book value. Storehouse retained its freehold and leasehold interests in certain properties occupied by Habitat UK which had a current book value of £14 million. In addition, Storehouse would bear part of the cost associated with the closure of certain Habitat UK stores in 1993/4 if SIF decided it wished to cease trading from them. Storehouse was also holding talks with other organisations with a view to the disposal of Conran's Habitat in the USA, which in the 1991/92 financial year had lost £7.7 million on sales of £29 million. It was intended that any sale would be

for a nominal price and would involve an extraordinary provision of some £25 million to cover the current book value of the company at £17 million, together with other costs of disposal. Had the talks failed the company would have been closed by the end of the financial year in March 1993. However, in December 1992 Conran's Habitat was sold to MTLG Acquisition Corporation for a nominal price. Just over a year later the company was forced to file for protection from its creditors under Chapter 11 of the USA bankruptcy code, being described by one of the original investors as ``a very sick company'' (Daily Telegraph, 1994). With the sale of Habitat and Richards the future strategic direction of Storehouse began to take shape, consisting of two major mass market retailing brands, BhS and Mothercare, each with a strong market focus and substantial growth potential, evidenced by both companies making encouraging progress in terms of sales, market share and profits (Storehouse, 1992). Commentators regarded the sale of the businesses as a good piece of negotiating by Storehouse. The following comment is indicative of the reaction: ``Hats off to Storehouse for some pretty impressive dealing. To get £78 million for a problem child like Habitat, which the Storehouse management does not have time to fix, must be satisfying'' (Financial Times, 1992a). Conversely, the wisdom of IKEA's decision to purchase Habitat was questioned by the same commentators. For example:
The possible acquisition has no commercial logic at all. If IKEA has a spare £50 million to invest, I would have thought they would have done better to continue expanding what is clearly an outstandingly successful format, rather than buying a loss-making high street chain which provides very weak competition (Richard Hyman, quoted in Financial Times, 1992a). F F F it is difficult to see what IKEA sees in Habitat. There are superficial similarities between the two chains, but they hide more than they reveal. IKEA's vast furniture barns contrast with Habitat's mix of high street and edge-of-town locations. The logistics of handling a panEuropean chain with half a dozen UK outlets are also very different to managing some 70 Habitat stores. While the worst may be over at Habitat, this could be a deal that IKEA lives to regret (Financial Times, 1992a).

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The rationale for IKEA's move appeared to be the desire for an ``upmarket high street presence'', according to Terence Conran at the time of the sale (quoted in Financial Times, 1992a). However, some clues as to the future of Habitat under IKEA ownership were given by Vittorio Radice, the newly appointed managing director of Habitat (who had been with the company for two years, first as merchandise manager and then as buying director):
The [Stichting Ingka] Foundation sees the future of Habitat very much as we do and is prepared to invest in the future. The Foundation sees Habitat and IKEA as two completely separate brands and we will be run quite separately from IKEA. Whereas IKEA goes in for 200,000 sq. ft self service style stores, eventually I want all our stores to revert to being smaller, fully serviced stores with high quality sales staff'' (quoted in Financial Times, 1992c).

Indeed, these sentiments seemed to be consistent with the direction in which Habitat had been moving over the last year, with some success. Radice seemed to think that the worst was over for the company. In his view:

International Marketing Review 16,4/5 416

Habitat could today be the best home furnishings chain in the world if the original concept hadn't been murdered. When Terence Conran first opened stores they were in beautiful buildings ± a restored church in Tunbridge Wells, a 1920s cinema in the Kings Road, a grand hotel in Bristol, an old Spitfire factory in Manchester ± all these were wonderful, individual, special to their towns. Then they started opening in huge sheds in edge of town sites , next door to B&Q, MFI, Do-It-All. They even opened seven Habitat stores in BhS. All this diluted the image, took it down-market. I think that was a tremendous mistake. When I arrived I asked whom they saw as their competition. The Reject Shop, MFI, and John Lewis I was told. I knew at once I had to do something (Quoted in Financial Times, 1992).

Postscript In many ways Radice's vision of Habitat's market position after the takeover by IKEA has come to fruition (although Radice himself subsequently left Habitat for the department store Selfridges). Habitat operates completely independently of IKEA and has returned to its original trading proposition under Terence Conran of retailing innovative design-led products at affordable prices. Nearly 90 percent of the products sold in the stores are designed inhouse and a high proportion of these are Habitat own brand. The store network is concentrated in secondary or tertiary sites within urban areas, with an optimum store size of 15,000-18,000 sq. ft (MINTEL, 1997).
References Clarke-Hill, C.M. (1991), ``Habitat-Mothercare plc'', in Clarke-Hill, C.M. and Glaister, K. (Eds), Cases in Strategic Management, Pitman, London. Daily Telegraph (1994), ``Conran's Habitat seeks Chapter 11'', 11 January. Economist Intelligence Unit (EIU) (1993), ``Company Profile No. 5 ± IKEA'', Retail Business Quarterly Trade Review, No. 25, March. Financial Times (1981a), ``Habitat prepares to go public'', 25 August. Financial Times (1981b), ``Unusual problems face potential investors'', 28 September. Financial Times (1981c), ``Habitat's £117.6 million agreed offer for Mothercare'', 15 December. Financial Times (1992a), ``IKEA's logic furnishes a market riddle'', 20 October. Financial Times (1992b), ``The Lex column'', 20 October. Financial Times (1992c), ``Aiming to shake the shabby out of Habitat'', 27 October. Financial Times (1992d), ``The Lex column'', 27 October. Jefferys, J.B. (1992), ``The IKEA Group'', in Hast, A. (Ed.), International Directory of Company Histories, Vol. 5, St James Press, Detroit, MI and London.. MINTEL (1997), ``Furniture and household textiles retailing'', Retail Intelligence, March.. Retail Business (1987), ``Storehouse plc'', Retail Business Quarterly Trade Review, No. 3, September. Storehouse (1991), Annual Report and Accounts, 1991. Storehouse (1992a), Annual Report and Accounts, 1992. Storehouse (1992b), Document to Shareholders Concerning Sale of Habitat Europe and Richards, 4 November. Worrall, S. and Littler, D. (1995), ``IKEA'', Management Case Quarterly, Vol. 1 No. 4, pp 3-14.

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...IKEA Analysis Report Your Name Argosy University IKEA’s Marketing IKEA has a unique perspective with the approach they use in marketing. The starting point begins with customers’ needs (IKEA, 2013). The focus is on local marketing versus mass marketing and competitors. This differentiates IKEA from other home good suppliers by anticipating what consumers are seeking and many times providing exactly they desire before they realize they need it. The marketing task is simple, “To build the IKEA brand and inspire people to come to the stores” (IKEA, 2013). The marketing mix is a combination of items that work together; it is often referred to as the four p’s in marketing. Price, Promotion, People, and Process are the four p’s that IKEA has embraced. Price is within their controls, they offer quality home goods at low affordable costs. They are able to keep costs low with designing from within, sourcing raw materials for production, and selling in their own stores. Promotion is achieved with iconic bold blue and yellow colors signifying a brand with value. IKEA uses many forms of media in their promotional marketing strategy; the annual catalogue is the most popular. The catalogue highlights many new home goods and accessories with interior suggestions that are attention grabbing and captivating. The catalogue has become a staple of what is new and trending in the homes of many customers. IKEA’s website is another interactive way it reaches a distinct local market, along...

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...IKEA was founded by Ingvar Kamprad. He was born in Småland in southern Sweden. In 1943, when Ingvar Kamprad was 17, he registered his company. The name IKEA is formed from his name’s initials (I- Ingvar & K- Kamprad) plus the first letters of Elmtaryd (E) & Agunnaryd (A), the farm and the village where he grew up. This IKEA originally sold typical general store goods. Five years later, in 1948, IKEA introduced furniture into the range. After 10 years, the first IKEA store on 6700 square meters was opened in Älmhult, Sweden. In 1963 IKEA’s first store outside Sweden opened in Oslo, Norway. 325 IKEA stores are located in more than 38 countries all over the world. IKEA supplies a broad range of home furnishing products in a great variety of styles. IKEA products are identified by single word names referring to places, rivers, and lakes in Scandinavia or common things in everyday life. Most of the names are of Swedish origin. IKEA stores are built usually very large with many displays inspired by realistic room settings or real-life homes. IKEA stores include also restaurants serving traditional Swedish food, grocery stores selling Swedish-made items and usually there is a play area named Småland for children from the age of 3 to 10. Low prices are the “cornerstone of the IKEA vision” and the most important thing for their business idea. The “flat-packs” are really useful to reduce labor-, shipping-, and storage costs. IKEA publishes an annual catalogue in 38 different...

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...IKEA Christopher A. Bartlett and Ashish Nanda With a 1988 turnover of 14.5 billion Swedish kronor (U.S. $1 SKr6 in 1988) and 75 outlets in 19 countries; IKEA had become the world's largest home furnishings retailer. As the company approached the 1990s, however, its managers faced a number of major challenges. Changes in demographics were causing some to question IKEA's historical product line policy. Others wondered if the company had not bitten off too much by attempting major new market entries simultaneously in two European countries (United Kingdom and Italy), the United States, and several Eastern bloc countries. Finally, there was widespread concern about the future of the company without its founder, strategic architect, and cultural guru, Ingvar Kamprad. IKEA BACKGROUND AND HISTORY In 1989, furniture retailing worldwide was a fragmented industry in which small manufacturers and distributors catered to the demands of their local markets. Consumer preferences varied by region, and there were few retailers whose operations extended beyond a single country. IKEA, however, had repeatedly bucked market trends and industry norms. Over three and a half decades, it had built a highly profitable worldwide network of furniture stores (see Exhibit 1). COMPANY ORIGINS IKEA is an acronym for the initials of the founder, Ingvar Kamprad, his farm Elmtaryd, and his county, Agunnaryd, in Smäland, South Sweden. In 1943, at the age of 17, Kamprad began his...

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...• Week 2 Mini Case: IKEA List IKEA’s external and internal challenges. Looking at IKEA’s challenges, which ones do you think pose the greatest threat? Why? How would you address the challenges? IKEA’s external challenges are mainly Target and K-Mart. Target has recently recruited top designers and launched a wide range of low priced furnishings. On the other hand, K-Mart has done much of the same thing and enrolled Martha Stewart to help with the design of its home furnishings. IKEA’s main internal challenge is since the company’s inception (1943) no strategic decisions have been made without Mr. Ingvar Kamprad, the founder. Since he has stepped down in 2013, his three sons have taken over leadership of IKEA. Another internal challenge has been that IKEA is privately held through a complicated network of foundations which creates constraints in accessing large sums of capital that is needed for rapid global expansion. Walmart entered a period of difficulties after Sam Walton stepped down. Do you anticipate IKEA having the same leadership transition challenges? Why or why not? In my opinion, any company that’s founder is involved from inception until he/she is not physically/mentally capable any longer and then transitions to different leadership will be problematic. When Mr. Kamprad stepped down from IKEA in 2013, his three sons took over leadership. More than likely, they will never value and commit to the company like their father did. Hopefully Mr. Kamprad...

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...10 Keys to IKEA's Low Prices Just how does IKEA manage to offer such consistently low prices? Many people think that it's because the furniture is made cheaply, which isn't exactly true. Read on to find out about some of IKEA's less obvious cost-saving strategies. 1 Recycling The Recovery Department (of which, the AS-IS room is part) is responsible for sorting and recycling all recyclable materials, including packaging broken down in-store as well as materials collected from customers at recycling donation bins where available. 2 AS-IS Products not suitable for sale at the full retail price (floor samples, returns, items damaged in shipment, etc.) are placed for sale in AS-IS, generating revenues that might otherwise be lost to waste. The Recovery department also recoups parts from damaged items, making spares available to customers who need them. 3 Waste Reduction IKEA's designers and engineers strive to reduce the amount of material used and wasted in production. Additionally, many waste products are then used to make new products, further reducing overall costs both to the pocketbook as well as to the environment. 4 Automatic selling Despite the showrooms showcasing IKEA furniture in real living arrangements (typically located upstairs), IKEA is a warehouse store designed to maximize customer self-sufficiency with minimal reliance on staff assistance. Cost savings stem from reduced wages, training costs and lower design, maintenance and outfitting...

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...Background IKEA is a privately held, international home products company that designs and sells ready-to-assemble furniture such as beds, chairs, desks, appliances and home accessories. The company is the world's largest furniture retailer1. Founded in Sweden in 1943 by Ingvar Kamprad, who later became one of the richest people in the world, 2 The Company is known for its modern architectural designs on various types of appliance and furniture, often associated with a simplified eco-friendly interior design3. In addition, the firm is known for the attention it gives to cost control, operational details and continuous product development, allowing it to lower its prices by an average of two to three percent over the decade to 2010, while continuing its global expansion.4 As of October 2011, IKEA has 332 stores in 38 countries. In fiscal year 2010, it sold $23.1 billion worth of goods, a 7.7 percent increase over 2009.5 On February 17, 2011, IKEA announced its plans for a wind farm in Dalarna County, Sweden, furthering the furniture giant's goal of running on 100 percent renewable energy.6 The IKEA website contains about 12,000 products and is the closest representation of the entire IKEA range. There were over 470 million visitors to the IKEA websites in the year from September 2007 to September 20087. IKEA is the world's third-largest consumer of wood, behind The Home Depot and Lowe's.8 Things were going so well for the company, that in 1973, the company's German executives...

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...wertyuiopasdfghjklzxcvbnmqwertyuio pasdfghjklzxcvbnmqwertyuiopasdfghj klzxcvbnmqwertyuiopasdfghjklzxcvbn mqwertyuiopasdfghjklzxcvbnmqwerty uiopasdfghjklzxcvbnmqwertyuiopasdf ghjklzxcvbnmqwertyuiopasdfghjklzxc vbnmqwertyuiopasdfghjklzxcvbnmrty uiopasdfghjklzxcvbnmqwertyuiopasdf ghjklzxcvbnmqwertyuiopasdfghjklzxc Submitted To: Mohammed Hannan Miah Prepared By Group 7 073 003 030 073 004 030 072 105 530 073 016 030 072 779 030 Md. Tareq Rahman Shubro Barua Sanjana Mehnaz M Mazharul Arefeen Bhuiyan Sumayia Hassan Background of IKEA IKEA is a privately held, international home products company that designs and sells ready-to-assemble furniture such as beds and desks, appliances and home accessories. The company is the world's largest furniture retailer. Founded in 1943 by 17-year-old Ingvar Kamprad in Sweden, the company is named as an acronym comprising the initials of the founder's name (Ingvar Kamprad), the farm where he grew up (Elmtaryd), and his home parish. IKEA has 300 home furnishing superstores in 35 Countries and was visited by some 583 million shoppers. IKEA’s low priced elegantly designed merchandise displayed in large warehouse stores, generated sales of $21.2 billion in 2008, up from 4.4 billion in 1994. The fledgling company sold fish, charismas magazine, and seeds from his family farm. His first business had been selling matches, the enterprise Kamprad purchased them wholesale in 100 box lots and then resold individually at a higher mark up. Before long, Kamprad had added...

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...Management IKEA Case Study Sharleen Suwaris-SUSND11 Sharleen Suwaris Executive Summary The following is an analysis of the IKEA case study found in the Strategic Management Text book. This analyses the strategies used by IKEA to gain competitive advantage in markets outside its original area. The report begins by providing a background into IKEA. It studies International Business Level Strategy and the three international corporate level strategies. The case study goes into informing its target market and pricing strategy, which is already discussed. This case study further says how different people in different parts of the world thinks about IKEA, how elegant their designs are and how affordable for them to purchase IKEA products. Some of IKEA’s main markets are in three of the fastest growing markets such as Russia, US and China. IKEA store bring out products such as furniture to small product like a scented candle. IKEA has over 1300 suppliers in about 53 countries. They further have 12 full time in- house designers with 80 free lancers and other production workers to identify the correct raw materials and produce products efficiently and cost effectively. Primarily, IKEA produced standardized products however; this international strategy did not work for one of its vital markets that is, US. Therefore, they had to emphasize on taking corrective actions. The report also analyses the entry methods used by IKEA and its sustainability. IKEA Case Study ...

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...Implementation | 06 | 9. Conclusion | 06 | Abstract The IKEA Group, one of the world’s top furniture retailers, has emerged as the fastest-growing furniture retailer in the US. To become one of the leading furniture retailers in such huge and promising market, it has set an ambitious goal to have 50 stores around the US by 2013. IKEA has 4 branches in Los Angeles alone. From 1997 to 2001, the revenues of IKEA doubled from $66 million to $1.27 billion in five years. Looking at the growth rate over the past decade, it seems possible for IKEA to reach this goal. However, IKEA faced several challenges: American’s mind-set, competition from established furniture retailer and different customer’s preference. To address to these challenges, IKEA needs to apply market leader strategy expanding total market size, defending and developing its market share to achieve this goal. . Thus, brand awareness gives IKEA a great power in the US market. However, IKEA’s motto is “low price with meaning”. “With meaning” for US market is different from the other markets. If IKEA cannot capture what US customers want, its offerings will become “low price and no meaning”. Introduction IKEA, the world’s largest furniture retailer was founded in 1943 by Kamprad. Its first showroom was opened in Almhult and for the first time the customers could see and touch their furnishings before ordering. By 2002, Ikea was the world’s most prominent furniture retailer. Though the company was...

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...1.The IKEA is famous for providing a vast range of home furnishing products to its customers across the globe. It manufacturers highly designed, modern, and functional furnishing items at a very low cost. The IKEA story begins in 1943 when founder Ingvar Kamprad is born in Småland in southern Sweden. He is raised on 'Elmtaryd', a farm near the small village of Agunnaryd. IKEA products are identified by single word names. Most of the names are Swedish in origin. Although there are some notable exceptions, most product names are based on a special naming system developed by IKEA. Ikea offers furniture, coffee tables, rattan furniture, bookshelves, media storage, doorknobs, Beds, wardrobes, hall furniture,Dining tables and chairs Bookcase ranges, Bathroom articles,Kitchens, Chairs, Fabrics, curtains, Garden furniture, Carpets Lighting, Curtain accessories, wall decoration, pictures and frames, clocks and so on. 2.The giant furniture superstore Ikea is known in many parts of the world. This is mainly due to the various stores that can be found in the different continents. Most of the different Ikea stores are currently found in Europe, Asia, Canada, Australia and the US. The Ikea chain of stores also has Ikea locations found in the Middle East as well as in Israel. These many different Ikea stores which are located in these different places has lots of products for the home at low prices. !3.Acronym consists of the first letters of the name and the names, titles of his...

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...1. What factors account for the success of IKEA? a. There are three main factors that account for its continual success in the furniture retailing industry: Scandinavian designs, cost efficiency, and product strategy i. Scandinavian heritage is showcased beautifully through IKEA’s simple yet unique designs. In the early years, IKEA’s designs were functional at best, ugly at worst (Moon, 2004). Now, due to a deliberate focus on adapting a more design aesthetic (Moon, 2004), consumers began appreciating IKEA’s furniture for the appeal instead of its functionality. Ingvar Kamprad’s Scandinavian culture is something that cannot be easily copied, as one must be from Scandinavia to fully embrace its aesthetic (Moon, 2004). Moreover, Ingvar was able to create relationships with local manufacturers in the forests close to his Scandinavian home (Moon, 2004). It was quite possible for IKEA’s success story to fall apart if not for the close proximity of those manufacturers in Scandinavia. Also, IKEA’s “Low price with meaning” slogan accelerated consumers to believe these designs were not cheaply made (Moon, 2004). And as Ingvar said, “Scandinavian design is what makes [IKEA] unique,” (Moon, 2004). ii. The most important factor in IKEA’s cost efficiency plan is its flat packaging. In 1956, IKEA began testing flat packaging for tables and legs (Moon, 2004). This obvious idea created more storage space, more items able to be shipped, reduced labor costs, and less...

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...Management Close-UP: IKEA IKEA innovative idea began by offering stylish functional furniture with good quality at lower prices in Småland, Sweden in 1943. The concept was presented by an entrepreneur Ingvar Kamprad. Since 1943, the company left behind its competitors in the furniture industry because of using the cost-cutting solution. Today, the IKEA trademark is known as a leader in retail home furniture and the brand is recognized globally. It has more than 235 stores and operates in more than 35 countries. The company’s long-term direction or strategic vision is to “create a better everyday life for the many people”. The factors such as strategic well-organized planning, innovative ideas, competence in furniture market, orientation on customers’ preferences and the modern functional furniture are emphasized by IKEA managers. The management target to keep the prices down is not the easy one. There are many major strategic goals and plans that Ikea tries to implement in order to succeed in furniture industry and surpass its competitors. The Ikea identifies its growth opportunities in the expansion of the brand around the globe. One of the goals for Ikea is to expand its business in U.S. market, because it constitutes the larger market in the world. Currently, there are approximately 12 Ikea stores in USA, especially in the big cities such as Washington, DC, Houston, Baltimore, MD, New York, etc. and its business is growing rapidly. Also, Ikea expanded its operations...

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...Ikea is an international business that was founded in 1943 by a Swedish boy at the young age of 17. At the time, his father had given him a reward for excelling in his studies which he then used to establish his own business. Ikeas current organizational structure however is much more complicated. It is now owned ultimately by a Dutch trust, and controlled by the Kamprad family. Various holding companies also handle several different aspect of Ikea’s operation, such as franchising, manufacturing, and distribution. These activities are separated into two groups that are based out of the Netherlands. The first group is the INGKA Foundation that owns the IKEA group. Second is the INGKA Holding B.V. this is the parent company for all IKEA group companies. Other key people involved in Ikea are the founder Ingvar Kamprad, the group president and CEO Anders Dahlvig, and Hans Gydell who is the President of Inter Ikea group. The name Ikea comes from the first two letters of the boy’s name, which is Ingvar Kamprad along with the first letters in his farms name and the village in Sweden that he grew up in. Ikea originally sold pens, picture frames, table runners, jewelry, wallets and nylon stockings with the idea of meeting consumer needs with products at reduced prices. Today Ikea is now a major retail experience with 128,000 workers in 253 stores spanning across 24 countries while generating annual sales of more than 21.1 billion euros with their top five sales in Germany, USA...

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