IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON ORGANIZATIONAL PERFORMANCE IN NIGERIA: AN EMPIRICAL STUDY OF ECOBANK NIGERIA PLC IN THE LAST FIVE YEARS

IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON ORGANIZATIONAL PERFORMANCE IN NIGERIA: AN EMPIRICAL STUDY OF ECOBANK NIGERIA PLC IN THE LAST FIVE YEARS

FADIORA RICHARD GBOLAHAN
MBA HUMAN RESOURCES MANAGEMENT DISSERTATION
DEPARTMENT OF MANAGEMENT SCIENCES
NATIONAL OPEN UNIVERSITY OF NIGERIA LAGOS NIGERIA
E-mail: ricardopsych@yahoo.com
Tel: +2348065538913

Abstract This research study examines the impact of human resource management practices on organizational performance in Nigeria focusing on Ecobank Nigeria Plc in the last five years. A total of 50 samples were drawn from the bank population at its corporate head office in Lagos. Out of the 50 self-reported questionnaires administered in this research, 35 were returned upon which the data analyses were based. The primary data collected through questionnaire responses in this research were analyzed using Chi-square statistical techniques. Secondary data were consulted by reviewing Ecobank’s Annual Reports and Financial Statements. Selected HR Metrics such as Revenue Factor, Human Capital Value Added (HCVA), and Human Capital Return on Investment (HCROI) were used to analyze the secondary data respectively. The findings of this research have shown that Ecobank Nigeria Plc has a well-articulated human resource management policies and practices. Chi-square analysis indicated a positive and statistically significant association of Ecobank’s human resource management practices with organizational performance, (x2 = 29.11, p<.05). It was also revealed that Ecobank’s human resource management practices accounted for 3.1% return on investment in year 2010, 3.2% return in year 2009, and 3.1% in year 2009 respectively. The study