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Impacting Organizational Learning - the Training and Experiences of Quality Award Examiners and Assessors

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Impacting Organizational Learning: The Training and Experiences of Quality Award Examiners and Assessors

Prof. V.K. Susil Kumar
Faculty and Manager – Placements
Institute for Technology and Management,
11/D 14, Fourth Main Road, SIPCOT IT Park,
Siruseri, Rajiv Gandhi Salai (OMR),
Pudupakkam Post, Chennai – 603103
Landline: 044-32974148
Mobile: 9380502425

Abstract

The Training and Experiences of Quality Award Examiners and Assessors aim to show that developments in the quality award assessment process in organizations can make a contribution, within a wider framework of organizational learning. The underpinning theoretical argument is that quality award models and associated organizational assessment processes can be used to achieve much wider benefits, than that of quality per se. The quality award assessment process has been applied in organizations from the mid-1980s to the present.

The process uses models such as the Business Excellence Model and the Baldrige model. These models use an interpretation of quality, which is based on the holistic approach of total quality management. In parallel with the development of the assessment process, there has been considerable development in the field of organizational learning with an emphasis on developing learning based skills in employees. It shows how the learning experiences and skills developed and enhanced through the assessment process can be applied within an organization’s approach to learning in other disciplines.

Introduction

The application of the Business Excellence Model (BEM) and the Malcolm Baldrige Criteria for Performance Excellence has created focus for creating performance improvement in most of the organizations. The organizations that used the models as organizational self-assessment tools had higher performance improvements such as high levels of annual sales, market

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