...HCS 325 (Health Care Management) Complete Course https://hwguiders.com/downloads/hcs-325-health-care-management-complete-course/ HCS 325 Week 1 HCS 325 Week 1 Individual Roles and Functions Paper HCS 324 Week 2 HCS 325 Week 2 Individual Effective Communication Paper HCS 325 Week 2 Team Organizational Structure Presentation Audience and Action Plan Part I HCS 325 Week 3 HCS 325 Week 3 Individual Importance of Teams HCS 325 Week 3 Team Organizational Structure Presentation Communication Methods HCS 325 Week 3 Team Organizational Structure Presentation Formal Bibliography HCS 325 Week 4 HCS 325 Week 4 Individual Motivational Methods Paper HCS 325 Week 4 Team Organizational Structure Presentation Action Plan, Part II HCS 325 Week 5 HCS 325 Week 5 Team Organizational Structure Presentation HCS 325 (Health Care Management) Complete Course https://hwguiders.com/downloads/hcs-325-health-care-management-complete-course/ HCS 325 Week 1 HCS 325 Week 1 Individual Roles and Functions Paper HCS 324 Week 2 HCS 325 Week 2 Individual Effective Communication Paper HCS 325 Week 2 Team Organizational Structure Presentation Audience and Action Plan Part I HCS 325 Week 3 HCS 325 Week 3 Individual Importance of Teams HCS 325 Week 3 Team Organizational Structure Presentation Communication Methods HCS 325 Week 3 Team Organizational Structure Presentation Formal Bibliography HCS 325 Week 4 ...
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...Weekly Overview Week One Overview Selecting a degree program is an important step in guiding your career. This week, you will look at the focus of the bachelor’s degree and how all the pieces fit together for your learning experience. A bachelor’s degree is comprised of 120 credits that include general education courses that provide a general foundation of learning. Courses in this area can include English, mathematics, history, and science. The remaining credits focus on coursework related to building your knowledge and skills in the business side of health care. In addition, you’ll look at how you can select a curriculum track or certificate to expand your career opportunities. What you will cover 1. BSHA Program Overview a. Describe the purpose of the BSHA program. 1) Program Description a) The Bachelor of Science in Health Administration (BSHA) Program is designed to integrate a framework of general education courses with a health care curriculum that prepares the graduate with the foundational knowledge needed to enter today's challenging health industry. The BSHA curriculum addresses the basic body of knowledge, understanding, and skills identified as relevant to an ever expanding and diverse health care arena. Coursework includes content in some of the following areas- management, finance, legal and ethical parameters, risk and quality management, human resources, and information systems. Upon completion of the core curriculum health care students...
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...Importance of Teams By Marina Naranjo HCS/325 Health Care Management October 01, 2012 Dalynn Campbell In order to improve efficiency and customer service in my department to focus on teamwork, I would focus on the problems that exist within the team. The next step would be to research the team and figure out what their advantage points are and what they need help on. The third step would be course of action which may be just to re-arrange the team and see whether or not someone may need to be terminated. The fourth step would be to involve the rest of the team in on the plan. This will get individuals involved in the decision. The final step would be to compare the accomplishments with the originally planned objectives. If the results are what are desired then the process just needs to be reviewed and renewed to allow for corrective actions. Teams are essential to health care because it has been suggested that "each team member's abilities, skills experience, attitudes, values, role perceptions and personality – all the things that make a person unique – determine what they are willing and able to contribute, their level of motivation, methods of interaction with other group members and degree of acceptance of group norms and the organization's goals" This suggests the need to focus on individual characteristics that have been found to contribute to teamwork, as "pre-requisite characteristics of effective teamwork" (Leggat, 2007, para. 5). Teamwork is used...
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...Role and Functions of a Health Care Manager Schniqua Bennett HCS 325 April 23, 2012 Instructor: Vivian Perez Health care managers and administrators are increasingly assuming leadership and management responsibilities for multiple units and departments (Purnell, 1999). Managers on various levels in a health care organization, spend a significant amount of time on communicating, problem solving, decision making, collaboration with others internally or externally, people development, and cost containment. Managers perform these various tasks listed above through a process called management. The process of management consists of four cycles: organizing, planning, controlling the use of resources, and leading to accomplish performance goals (Lombardi, Schermerhorn, & Kramer, 2007). The most important role a health care manager has cannot be limited to just one function because each function is equally of importance. But for this assignment, I would say a valuable function of a manager is leadership. In leading employees, a manager must have the ability, knowledge, and skills to take charge and lead the organization in the way it should be ran to accomplish the organizations goals. A leader/manager must be able to build up his or her employees’ enthusiasm to work hard to fulfill plans and accomplish objectives (Lombardi, Schermerhorn, & Kramer, 2007). A manager must be able to work as a team alongside his or her subordinates, as well direct at the same time. Teamwork...
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...Motivational Methods Valencia A Simpson HCS 325 - (Health Care Management) January 31, 2014 Author Note This paper was prepared for Healthcare Management 325, taught by Kristin Schmidt. Motivation is a key element in the workplace and it is very important to know the basic theories methods and application because it is something that unavoidable all for us will come up with in our working environment. It is a necessary skill for a future manager or leader to know how to motivate other people in order to work more efficient. Thought this project I become more familiar with the subject and more realized about the importance of motivation. Executive summary Motivating employees is a key issue for most managers. In order to achieve a high level of performance and productivity, managers nowadays are inclined to pay more attention on this issue. Different employees need different motivation. This assignment will first look at the different characteristics of professional workers and lower level contingent workers. It will also address the different motivation approaches that are generally used by managers towards these two different groups. And then, by applying a set of motivation theories, we will explain why managers should use such different methods. Motivation Methods and Applications The main question facing managers in an organization is motivation, how does it work, when to apply and to whom they should apply on. Motivation reflects how innovative...
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...Importance of Teams Denice Buteau, Kimberly George, Ashley Martin, Nicole Morgan HCS 325 Shawn Matheson Executive Summary Background Although effective teamwork will enhance the efficiency of a health care organization, the manager is responsible to improve efficiency and customer satisfaction within a department. As a manager for a busy call center, I have notice the volume of calls have doubled over the past year causing long queues for our internal and external customers. Upon review of the budget there is an additional $20,000 to spend on improving efficiency and customer satisfaction within our department. Objective Our objective will be to focus on teamwork to assist with improving efficiency and customer satisfaction through customer service and team building training. We will also look at the importance of teams, see how other industries use the team approach, and review the lessons learned from other industries. Goals The goal is for the team members to understand that working together out ways working individually. Methods Planning is an important process for problem solving. The team will be using the five step planning process to support problem solving. Importance of Teams Teams are essential to health care for a multitude of reasons. The most important reason is that a team has a common goal and that is to achieve the best possible effective functioning of the health care organization (Buchbinder.2012). Teams are made up of a group...
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...Motivational Methods Paper Name HCS/325 Date Professor Motivational Methods Paper Motivation is a key element in the workplace and it is very important to know the basic theories methods and application because it is something that unavoidable all for us will come up with in our working environment. It is a necessary skill for a future manager or leader to know how to motivate other people in order to work more efficient. Thought this project I become more familiar with the subject and more realized about the importance of motivation. Executive summary Motivating employees is a key issue for most managers. In order to achieve a high level of performance and productivity, managers nowadays are inclined to pay more attention on this issue. Different employees need different motivation. This assignment will first look at the different characteristics of professional workers and lower level contingent workers. It will also address the different motivation approaches that are generally used by managers towards these two different groups. And then, by applying a set of motivation theories, we will explain why managers should use such different methods. Motivation Methods and Applications The main question facing managers in an organization is motivation, how does it work, when to apply and to whom they should apply on. Motivation reflects how innovative and productive things get done within work organizations. Since motivation influences productivity supervisors need...
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...Teamwork in Busy Health Care Call Center Jessica Beasley HCS/325 June 15, 2015 University of Phoenix Instructor: Victor Kintz Proposal Title The call center for a busy health care organization has experienced a substantial increase in the volume of calls over the past year. When observing more closely, as the manager, I’ve noticed that the volume of calls has actually doubled over the past year. This poses an issue because there isn’t any room in the budget to hire additional staff. However, there is an additional $20,000 that can be spent on the department to improve efficiency and customer service. Problem The volume of calls entering the call center, has double over the past year, but it’s not within the budget to accommodate additional staff. Recommendations Although hiring more staff is the most sensible remedy to this situation, the budget will not allow this decision can to be made. I propose three recommendations that could help keep customers satisfied as best as possible, without having to hire additional staff. Number one, instead of all the calls being answered by phone, with the additional funds, develop a website that allows the customer an option to receive help via email or live online chat with a representative. To start this process, as the manager, I would first need to hire someone that can set up and design a website for the company. Next, identify which group of health care customer service representatives are more skilled in computer literacy...
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...Organizational Structure Presentation Action Plan, Part II Wendy Homann, Chastity Reed, Vickie Knight, Attoya Brown, Mireya Hernandez HCS/325 November 26, 2012 Michele Lardieri Organizational Structure Presentation Action Plan, Part II The following is an updated plan of action for our team’s presentation. Unfortunately, we lost a team member and we needed to revise the assigned tasks. Slide 1 – Title Page - WENDY Slide 2 - What are appropriate communication methods for managers within this organization? - WENDY Slide 3 - What is the importance of these communication methods within this organizational structure? - WENDY Slide} What internal relationships must be considered? MIREYA 4 What external relationships must be considered? { CHASTITY Slide} What steps are used to plan and implement change within the organization? VICKIE 5 How might these steps be applied to the scenario? { ATTOYA Slide 6 - What are strategies that might be used to bring about change in the organization? - CHASTITY Slide 7 - How might strategies be used to prevent or to minimize conflict? - CHASTITY Slide 8 - What strategies might be applied if conflict does arise? - VICKIE Slide 9 - What is the manager’s role in conflict management? - VICKIE Slide 10 - How might ethical issues alter your way of conducting change in the organization? - ATTOYA Slide 11 -...
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...Roles and Functions Paper HCS 325 Jennifer McKissick December 17, 2013 In this paper I will be address a few things about roles and functions. I will describe what the four major functions of management in a health care setting are. I will describe how these functions apply to managing others. I will explain the most important role for a health care manager and leader in the diversified health care industry. The four major functions in managing health care accurately are planning, organizing, leading, and controlling. Managing health care is important especially for employees and your place of business. These factors ensure quality service without any rest stops or burdens being an issue. Within the health care field, employees usually have trouble with communicating with the higher authority due to issues and lack of time. Planning is important to ensure that goals are being set and that the future looks brighter than what it already is. Planning comes along with meeting needs and focusing on the employees well being. Organizing is ensuring that all things are done and made on time. Organizing comes along with ensuring that there is no time to make residents/patients wait for care. Leading is one of the most important parts of management because this can leave a reputation that either looks good or bad. This is the time where employees should offer suggestions and speak up on any problems that they may have on the job...
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...Effective Communication Paper HCS/325 March 12, 2013 Effective Communication Paper Organizational structure administers the guidance for the system of reporting that pushes an organization separating the organization into different departments or areas that are in charge for certain angles of the organizations purposes. It demonstrates the relationships between areas and individuals needed to accomplish more efficient operations while reaching the goals of the organization. The best organizational structure that best describes the organization that I am familiar with is a formal structure. This organization is divided on the basis of the functions that they accomplish, into departments such as Marketing, Sales, Production, Human Resources, Accounts, Managers, Supervisors, etc. In each of those departments, the employees perform a set of tasks. Without some kind of organization businesses would be turmoil because no one would know who is in charge or who to report to for inquires. According to Schermerhorn and Lombardi, “the organizational structure is the system of task, workflow, reporting relationships, and communication channels that link the diverse plans of an organization (Lombardi & Schermerhorn, 2007).” This type of structure provides a range of comfort and security, which make the employees feel safe and secure because we know exactly what the chain of commands is should any problems arise for which we may need further assistance. This kind of...
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...Georgina Akladious HCS 325 Importance of Teams Vivian Perez March 17, 2014 To all team members, As you all are aware we have been getting many complaints about lack of efficiency and customer service. Let me begin this letter by stating it is not anyone’s fault, we unfortunately did not expect the volume of calls that we would be receiving here at the Senior Information Center. We have doubled in our volume of calls within the past year and have been granted $20,000 to improve customer satisfaction and efficiency. As of right now we do not have the means to hire more staff but I have a proposal to share with all of you today that will hopefully take the strain off your shoulders. In this letter we will be discussing the following points: Why teams are essential to health care; how teams are used in other industries, example is auto racing; how lessons from other industries might be applied in health care; and which organizational processes support problem solving. Before we begin I want to remind all of you that even though I am the manager we are all team members and I value everyone’s thought and opinions. So please do not hesitate to come and share any ideas that you may have. First topic of discussion is team members and how they are important especially within our health care facility. Everyone is aware that we are a calling service to assist mainly seniors/elders with any questions or concerns they may have. We also send individuals to whichever specific department...
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...Importance of a Team Sara Marrow HCS 325 Monday August, 13, 2012 Dr. Robert Perdue Importance of a Team Background I work for a large healthcare organization. Within the organization I run a very busy call center. I feel that within the organization we need to create teams. These teams will help us stay organized with the ideas, goals and long term planning we are trying to work through. Objective As the manager of a busy call center, I have found that the volume of calls has doubled over the past year. We are suffering in our customer service and efficiency. I will propose that by adding the extra teams and with proper training we will increase our efficiency and customer service. We need to create teams to expand our call center. Goals I feel that teams are important in healthcare. The teams help us meet and be successful with the task at hand. Health care teams consisting of doctors, nurses, health educators, administrators, and various other professionals not including patients and consumers are effective in their own right. Another positive effect of working in teams involves learning opportunities for the health care professionals. Methods Members of a team must engage in both task work and teamwork processes to achieve their common goal. Task work is the component of the individual member’s performance independent of interaction with other members. Teamwork is the interdependent component of performance necessary to effectively...
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...Effective Communication Paper HCS 325 1/19/2012 By V. Littlejohn University of Phoenix at Axia College Within the healthcare workplace environment people have many different levels of authority and influence such as between medical doctors, nurses and medical assistants. As a result boundaries will always exist within these staffing structures. People who work inside a company do various job functions compared to, their clients, and their suppliers. There are people throughout the world who work in various locations, under different circumstances, and at times in various time zones as well as cultures, for that reason limits are created. The main objective of all these limits is to segregate those processes, people and production in healthy and productive methods. These types of limits that are established keep things concentrated as well as clear, without limits companies would be disorganized, those people who work in these kinds of companies without limits, would not know what to do or exactly where to go or even whom to report to. There would be nobody available to organize the sources as well as skills that the company needs to succeed and there would be no differentiation of jobs either, as well as any sense of direction. Essentially, the company would disappear, for that reason all companies require limits to be established as well as adhered to. Given the reality that these companies need limits...
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...Motivational Methods HCS 325 Professor John Thompson February 14, 2011 Managers in the health care setting are routinely met with change. How they, and their employees, adapt to change is one way to measure the organization’s success. While change breeds feelings of negativity, change can also improve decision making and performance (lovetoknow, 2006-2011). To prepare for change, a manager must implement new strategies for coping with stress and to keep employees motivated in the process. According to Lombardi (2007), “motivation is used in management theory to describe forces within individuals that account for the level, direction, and persistence of effort they expend at work.” Three motivational methods that a manager can put into place are goal setting, incentives or consequences, and personal empowerment. According to Lombardi (2007), “goals can be highly motivating-if they are properly set and well managed.” Goals set the foundation for success. With proper goal setting, managers and employees can identify priorities within themselves and the company, and can reprioritize if needed. According to Bruce Wares (1998), goals must be “conceivable, believable, and achievable.” For goal setting to equal success, a person must be able to visualize their goals, have the goals match their value system, be realistic, and physically and mentally achievable. For an organization experiencing change, a manager could help with setting goals on an individual basis, or...
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