Premium Essay

Importance of Team

In:

Submitted By aquan
Words 1613
Pages 7
Importance of Teams
Anne-Monette L. Aquino
HCS/325
May 06, 2013
Professor Joan Ralph Webber

Sunbeam Healthcare
A Business Proposal to Improve Efficiency and Customer Service by Focusing on Teamwork

Prepared for

Mary Ivyland
Senior Vice President, Business Development
Sunbeam Healthcare

Prepared by

Anne Aquino
Manager, Call Center Operations
Sunbeam Healthcare

May 06, 2013

Sunbeam Healthcare

A Business Proposal to Improve Efficiency and Customer Service by Focusing on Teamwork

Executive Summary
Background
Sunbeam Healthcare is a not-for-profit health care delivery system with a mission to improve the health of those they serve with a commitment to quality in all that they do. Sunbeam Healthcare’s goal is to provide quality care and programs that set community standards, surpass patients’ expectations and are provided in a caring, convenient, economical, and accessible manner.

Objective
Sunbeam Healthcare is aiming to improve efficiency and customer satisfaction in the Call Center department through teamwork and a widespread collaboration of everyone involved. The organization has to think about teamwork when it comes to customer service. The customer does not categorize individuals in the organization based on their business unit, department or position. They see them as one entity. Due to the budget constraints, the hiring of additional staff is not possible. Sunbeam Healthcare must find other ways to enhance and develop department productivity and customer service. Goals
Sunbeam Healthcare has a firm commitment to excellence and passion for caring. As part of a department of Sunbeam Healthcare, the call center is aimed at providing a continual stream of exceptional customer service, while maintaining an efficient, effective, and well-organized unit. Incorporating teamwork is essential in accomplishing and maintaining

Similar Documents

Free Essay

The Importance of Teams

...The Importance of Teams Marleana Reed HCS/325 June 17, 2013 Dr. Marie Gagnon The Importance of Teams If positioned properly within the health care industry great advantage and consumer preference is gained to bolster organizational sovereignty. To do so requires a dynamic plan to incorporate competitive systems, and a workforce of concentrated efforts to overshadow all others. “No Man Is an Island.” (John Donne,) This profound statement can serve as thought provoking cohortative where teamwork is cornerstone to the administration of duties, and project management. This paper details the functionality of processes, for effective teamwork. The Collaborative efforts of teams, benefit any organization, and lead to more successes than not. Teaming serves an additional purpose, whereas participants share experiences, learn to accept and appreciate the contributions of others, while gaining a sense of camaraderie. The organizations goal is to stage teams of workgroups throughout its structure for seamless networking among disciplines. These social interactions promote strengths and talents as significant to individuals as the framework of the team itself. As such, encouragement of individuals in team processes is as much a benefit to the participant as for the organization. Successful team members place into the forefront, the objective, in lieu of a self-serving approach to task, working diligently to accomplish the shared goal. The core values of the organization will be...

Words: 1701 - Pages: 7

Free Essay

Importance of Teams

...Georgina Akladious HCS 325 Importance of Teams Vivian Perez March 17, 2014 To all team members, As you all are aware we have been getting many complaints about lack of efficiency and customer service. Let me begin this letter by stating it is not anyone’s fault, we unfortunately did not expect the volume of calls that we would be receiving here at the Senior Information Center. We have doubled in our volume of calls within the past year and have been granted $20,000 to improve customer satisfaction and efficiency. As of right now we do not have the means to hire more staff but I have a proposal to share with all of you today that will hopefully take the strain off your shoulders. In this letter we will be discussing the following points: Why teams are essential to health care; how teams are used in other industries, example is auto racing; how lessons from other industries might be applied in health care; and which organizational processes support problem solving. Before we begin I want to remind all of you that even though I am the manager we are all team members and I value everyone’s thought and opinions. So please do not hesitate to come and share any ideas that you may have. First topic of discussion is team members and how they are important especially within our health care facility. Everyone is aware that we are a calling service to assist mainly seniors/elders with any questions or concerns they may have. We also send individuals to whichever specific department...

Words: 1100 - Pages: 5

Premium Essay

The Importance of Team Work

...Importance of teamwork 1. Introduction As organisations continue to strive towards competitive advantage and increasingly high performance standards, collaboration and team-oriented project management are increasingly providing the flexibility and innovative potential necessary to excel. Yet in spite of the dynamic characteristics of teams in practice, many organisations fail to recognise the core determinants of a team-oriented framework, instead grouping employees into non-linked, non-dependent, individually-driven models. This group-based approach is distinct from team-specific initiatives and fails to meet the rigorous determinants of dynamism and effectiveness necessary in the modern marketplace. The following sections will draw distinctions between teamwork and group work, highlighting the opportunities associated with team-driven performance. Further, several theoretical models of teamwork will be introduced, demonstrating underlying benefits of optimised team management and goal setting. Through this discussion, a framework of organisational implications will be introduced, focusing on team-generated performance and the importance of effective team outcomes in meeting organisational goals. 2. The Teamwork Paradigm In spite of their seeming interoperability, Fritz (2014:1) emphasises that the terms ‘team’ and ‘group’ hold practical distinctions when represented in the context of enterprise management. A group, in theory, represents three or more individuals who...

Words: 2524 - Pages: 11

Premium Essay

Importance Team Paper

...Importance of Teams paper Latricia Kynard 325 July 26, 2012 Ms Gray Importance of Teams paper In the writer paper she will be disusing why teams are essential to health care and how teams are used in other industries such as aviation, auto racing, .and the military and so on? And how lessons from other industries might be applied in health care? The writer will explain which organization processes support problem solving In today’s health care system, delivery processes involve numerous interfaces and patient handoffs among multiple health care practitioners with varying levels of educational and occupational training. During the course of a 4-day hospital stay, a patient may interact with 50 different employees, including physicians, nurses, technicians, and others. Effective clinical practice thus involves many instances where critical information must be accurately communicated. Team collaboration is essential. (Michelle O 'Daniel, 2012) When health care professionals are not communicating effectively, patient safety is at risk for several reasons: lack of critical information, misinterpretation of information, unclear orders over the telephone, and overlooked changes in status. Most times in health care environment it is almost impossible to work well with individuals who has a issue at home and has came to work upset. (Michelle O 'Daniel, 2012) During different times I’ve worked in different areas of health care nothing was different the altitudes were all...

Words: 737 - Pages: 3

Free Essay

Importance of Team Work

...Introduction Doing teamwork is never easy. Different people of various backgrounds come together, frictions are inevitable and conflicts are bound to happen. In the upcoming surveying studio sessions, we are going to work as a team, either to hold a discussion or to do a group work. Before we get started, just like doing any thing else, we have to have a direction. Therefore, we came up with this report. It presents the possible problems that we may encounter in our future groupwork, and we will also provide solutions to each respective problem. In the followings, the problems identified are categorized into three main parts, namely discussion, working after meeting and general problems. Discussion Meeting is an essential element in collaborative work. Through meetings, team members can share their views and opinions on the groupwork. Members can also know more about the strengths and weaknesses of their partners so as to achieve a better division of labour. Besides, meetings can foster communication and understanding among group members which helps to develop a harmonious team spirit and a sense of belongings. (1) Side-tracking In group discussions, we always come up with discussing topics outside the original themes. The reason why side-tracking occurs in discussion is group members are bored with the original topics. The formal format as well as the atmosphere of the meetings often boresteam members especially after the discussion has been going on for a long period...

Words: 328 - Pages: 2

Premium Essay

Importance of Team Charter

...Enhancing performance using team charter Working in teams can be pleasant experience only if team members work well together. If people opt for different directions, the experience can be unpleasant. Implications that can result from insufficient direction are teams focusing on the wrong objectives, suboptimal use of available resources, conflicts among team members, and team failure that may result in dire consequences for the organization. A team charter can play a major role for the success of a team as it brings much needed direction and clarity to a team. Team charters can be key elements to help teams save time, avoid unnecessary diversion or conflict, reduce ambiguity, and aid productivity. It was my suggestion to our team that the team meet in person to complete the team charter instead of doing it over e-mails or phones. The purpose behind this idea was that everybody could use an opportunity to learn about each other on the team from the perspective of working as a team. Everyone on the team graciously agreed to my suggestion and met in person and on time to complete the team charter, this proved to be excellent evidence that everyone is flexible to try out any inputs and suggestions that pour in from team members. Upon completion of the team charter I walked away with the a wonderful feeling that it will not only serve as a roadmap to accomplish team based projects but can also yield an opportunity to self improvement and enhance over all team performance. My understanding...

Words: 599 - Pages: 3

Premium Essay

Importance of Team - Hcs 325

...business techniques. We have specialists who are trained in business styles that increases productivity and customer service. Objective Health Care Resources, Inc. is in need of skillful recommendation that provide methods to improve response time for customer questions, improve upon weakness in customer satisfaction and improve efficiency. Due to the increase in call volume in past year, Superior health services must find ways to improve CSR (Customer service representatives) efficiency using current staff and the additional $20.000 budget. Opportunity According to Health Service Research,” Organizations are increasingly becoming dynamic and unstable. This evolution has given rise to greater reliance on teams and increased complexity in terms of team composition, skills required, and degree of risk involved (Baker, Day, & Salas, 2006). Superior health services’ investigation and recommendation are...

Words: 1289 - Pages: 6

Premium Essay

Importance of Teams in Health Care

...Roles and Functions Paper Debbra Piatt HCS/325 July 16, 2013 Tyler Maits Roles and Functions Paper The four functions of management are planning, organization, staffing and directing all of this work together to make management run smoothly and more effectively. The planning part of any management team is very important because” generating plans of action for immediate, whether it is short term, medium term and long term projects that need to be done” (Bhatawdekar, 2009). “Organization is also important because organizing the resources, particularly human resources in the best possible manner” (Bhatawdekar, 2009). This would be like have the best person for the job by utilizing that person’s best skill. This could also be staffing hiring the right person for the job at the right time. Then there is directing this includes leading the personal, motivating, communicating and coordinating with the correct people all of these go hand in hand with management. (Lombardi & Schermerhorn, 2007) In the current job the need to organize is very important and once that is learned then the job will go by more smoothly. Taking care of others is very important and being organized makes it easier to get the job done without have to back track and redo what was already done. Having a role in management in the health care field is very important, organization is going to make the job work smoothly and also so be able to stay on top of the diversity of what the health care...

Words: 491 - Pages: 2

Premium Essay

The Importance of Communication in Resolving Team Conflict

...The Importance of Communication in Resolving Team Conflict John Cathey 50023176 Manuscript Assignment MGT 567.01W: Managing Groups & Teams Abstract Organizations have been creating teams in an effort to improve communications, processes, respond to customers, or develop new processes or services. Conflict within teams is not new nor is it unexpected or always destructive. Organizations are looking at new ways to form teams and technology has increased the ability to form teams from diverse locations. Teams no longer must be formed from a single location, there are now virtual teams. These teams may be made up of members from different time zones or countries. There is also a new form of team to explore, communities of practice, a group of people that share information, insight, tools, and experience about a subject or area of interest (Kerno & Mace, 2010). What types of conflict arise in these types of teams, do managers need to manage the conflict differently, or does conflict affect these teams differently? This paper looks at the types of conflict found in each of these teams as well as the impact conflict can have on team productivity. It is important for those managers responsible for teams understand the impact of conflict and how to successfully manage it to ensure the team meets or exceeds the goals set by the organization. This paper will provide some insight to assist managers with that task. The Importance of Communication in Resolving Team...

Words: 3981 - Pages: 16

Premium Essay

3.1 Explain The Importance Of An Early Years Intervention Team.

...There are a number of positive ways be can help overcome any problems or difficulties children may be having and there are a number of profession teams out there that can help in schools. To get the correct help for the child they need to be recognised as early as possible and referred to the early years intervention team, this is why observations are so important at the very start, all of these professionals below can come into the school setting to help the child or can work close at home with the child and their parents or carer. Multi agency teams are who work professionally outside or inside to help the child most assistants or practisers that are working one to one with that children will ensure they are setting and hitting their targets, gaining the child's confidence in the area they are lacking, work closely with their teacher to find easier ways for that child to learn, refer the actual need and ensure the child understands it and what they need to work on depending on what it is and helping with their study skills and homework they may have....

Words: 546 - Pages: 3

Premium Essay

Hcs 325 (Health Care Management) Complete Course

...Individual Effective Communication Paper HCS 325 Week 2 Team Organizational Structure Presentation Audience and Action Plan Part I HCS 325 Week 3 HCS 325 Week 3 Individual Importance of Teams HCS 325 Week 3 Team Organizational Structure Presentation Communication Methods HCS 325 Week 3 Team Organizational Structure Presentation Formal Bibliography HCS 325 Week 4 HCS 325 Week 4 Individual Motivational Methods Paper HCS 325 Week 4 Team Organizational Structure Presentation Action Plan, Part II HCS 325 Week 5 HCS 325 Week 5 Team Organizational Structure Presentation HCS 325 (Health Care Management) Complete Course https://hwguiders.com/downloads/hcs-325-health-care-management-complete-course/ HCS 325 Week 1 HCS 325 Week 1 Individual Roles and Functions Paper HCS 324 Week 2 HCS 325 Week 2 Individual Effective Communication Paper HCS 325 Week 2 Team Organizational Structure Presentation Audience and Action Plan Part I HCS 325 Week 3 HCS 325 Week 3 Individual Importance of Teams HCS 325 Week 3 Team Organizational Structure Presentation Communication Methods HCS 325 Week 3 Team Organizational Structure Presentation Formal Bibliography HCS 325 Week 4 HCS 325 Week 4 Individual Motivational Methods Paper HCS 325 Week 4 Team Organizational Structure Presentation Action Plan, Part II HCS 325 Week 5 HCS 325 Week 5 Team Organizational Structure Presentation HCS 325 (Health Care...

Words: 2625 - Pages: 11

Free Essay

Organizational Behavior

...|Unit title: |EFSM14 - Manage the performance of teams and individuals to achieve objectives (MCI C13 – amended) | |Element titles: |14.1 Allocate and delegate work to teams and individuals | | |14.2 Agree objectives and work plans with teams and individuals | | |14.3 Assess the performance of teams and individuals | | |14.4 Provide feedback to teams and individuals on their performance | | |14.5 Resolve performance issues with teams and individuals | |Scope of this unit | |This unit is about making the best use of your team and its members so that they can achieve your organisation’s objectives. It covers allocating work, | |agreeing objectives, and setting out plans and methods of working. It also involves monitoring and evaluating the work of your team and its members and | |providing feedback to them on their performance. ...

Words: 2118 - Pages: 9

Premium Essay

Environmental Factors Paper

...Enviromental Factors Paper Tamisha S. Lawrence MKT/421 June 28, 2012 Torrey Cloud Environmental Factors Paper In a matter of months, Team B has learned various aspects of marketing. First Team B had to select a marketing team that would have the interest of Augusta’s 19th Hole. The marketing team worked diligently to provide Team B with many creative ideas to help with the marketing success of Augusta’s 19th Hole. Augusta’s 19th is currently in the phase 3 of the marketing plan. Phase three is deals with the environmental factors that affect Augusta’s 19th Hole. The environment as a whole has a great effect on the establishment. Whether it is having clean air or clean landscaping, the environment indeed has a great effect on Augusta’s 19th Hole. This paper will analyze the influence of global economic interdependence and the effect on trade practices and agreements, examine the importance of demographics and physical infrastructure, and analyze the importance of cultural differences. Analyze the influence of Global Economic Interdependence and the Effect of Trade Practices and Agreements According to C.P. Chandrasekhar "Economic Interdependence And Instability In The Global Economy" (2005), “There is little disagreement among economists that economic integration and enhanced Interdependence have been the inevitable consequences of trade and financial liberalization since the late 1970s” One would think that the Augusta’s 19th Hole would not have an interest...

Words: 1168 - Pages: 5

Premium Essay

Arctic Survival

...While our team was composed of completely different preference types (as classified by the Myers-Briggs Type Indicator), we believe that such varying opinions led to our group’s success in the Subarctic Survival Simulation. In fact, our group boasted the highest team percentage change in the activity—43 percent. The team percentage change represents the improvements made in the ranking of survival tools through our team’s discussion from our individual assessments. The change shows how the group’s gain score (24.4) relates to the average individual score (56.4). Additionally, our gain score was the highest in the class, further showing the strengths of our teamwork during the survival simulation. When assessing the overall effectiveness of our discussion, our team score of 32 must also be considered—it was tied with Team 5 for the lowest in the class, while our average individual score of 56.4 was second in the class ranking. When we compare our team’s average individual score to the best individual score on our team (30), we see that there is a significant difference. Clearly there was one team member who was more in-line with the expert rankings of the survival tools than the rest of the team. This difference of 26.4 points was by far the greatest spread in the class. When looking at this spread along with our team’s percentage change, we may also conclude that this person made a positive impact on our discussions by helping to improve the team’s overall score. ...

Words: 1748 - Pages: 7

Premium Essay

Groups and Teams

...Groups and Teams Kit Sumpter MGT/307 May 2, 2011 Randall Voss Groups and Teams Each and every individual is important to their company and every company delegates different individuals to different tasks, groups, or teams. Many people do not emphasize the difference between a group and a team; in fact they often do not think about it or even realize that there is one but in business there is a great difference. The following pages will go into more detail to explain the differences and their importance and how workplace diversity plays a key role in teamwork within the workplace. There is no doubt that more often than not, an objective is more easily reached if there is more than one individual is working towards it. According to Schermerhorn, Hunt, and Osborn ( 2008), “A group is a collection og two or more people who work with one another regularly to achieve common goals.” In essence you could say that the entire company is a group. They don’t necessarily all work on the project of the company itself (for example the janitor), but they all work within the group to ensure the process runs as smooth as possible and each member is important to the whole. A group does not always pertain to a company though; it can be reading groups or even a non-profit organization such as those for the disabled. The latter is considered a formal group (Schermerhorn et al., 2008). “A team is a small group of people with complementary skills who work actively together...

Words: 723 - Pages: 3