...Improving Organization Retention Brigitte Marquis PSY/435 November 29, 2012 Kevin O'Neil Improving Organization Retention Job satisfaction and trust in the organization are at least two major reasons why people look for new jobs. Job satisfaction comes in all aspects and is something different from person to person. Employers should be concerned immediately when a high-turner of employees begins to happen. The HR Director, Tom Sneed, has asked me to consult with him in addressing the casino’s recent dilemma of several dealers leaving and going to work for a competitor as well as other organizational issues. In this paper, I will discuss different work motivation theories, occupational stressors, and provide recommendations for improving job satisfaction at JC’s Casino. Work Motivation Theories Justice or Equity Theory focuses on norms for fair treatment of employees. Under the justice theory the premise is that people value fairness and are motivated to sustain fairness and equity in work relationships between coworkers and management. When employees experience dissatisfaction because of an inequitable situation in the workplace they are motivated to reduce any emotional tension or stress. (Spector, p. 204, 2012). Any perceived inequity becomes a motivating state of mind for people to behave in ways that restore equity in situations. When there is equity in the workplace among employees and the organization, employees are motivated to maintain their...
Words: 1932 - Pages: 8
...JC's Casino: Improving Organization Retention Paper The retention of employees is an important issue for an organization. The cost alone of advertising for employees, interviews, hiring processes, testing potential employees, training cost, licenses, and even background checks; these are a tremendous drain on the finances of an organization. Most recruiters of many organizations are now trying to decrease the rate of employee turnovers, as large turnover rates affect the profit and that of the investors in the organization. The situation at JC’s Casino is that this organization needs to find a resolution to recruitment and retention problems that are affecting their customer base. There are two areas that are of concern for them; they are guest room attendants and dealers in the casino area. Motivational Theories Reinforcement Theory In regard to the housekeeping department, reinforcement theory could be applied to the situation. According to Spector (2012), “Reinforcement theory describes how rewards or reinforcements can affect behavior” (p. 198); an incentive program could be started to increase attendance, this in-turn would help to increase productivity. Incentives used my be productivity bonuses, prizes for the most days present, or even letting employees have a paid day off. Needs Hierarchy Theory This theory would be most beneficial in handling the situation with the dealer’s, and issues with the pit boss. According to Maslow (Spector, 2012), “A need...
Words: 1261 - Pages: 6
...Improving Organization Retention Stefani Castillo PSY/435 October 28, 2013 Kristi Manseth Improving Organization Retention Recruiting, choosing, and finally hiring employees is costly for businesses every where. The time and energy that it takes to find these employees can be intensive, causing other employees efforts to be redirected in other areas in order to cover the positions that need to be covered, as well as adding extra responsibilities to help the business recruit potential employees. The repeating of this pattern could signal that there is a much bigger underlying problem. When this comes to light, companies often conduct what is know as a SWOT analysis in order to review the compensation and reward package that they offer as a company to hopefully identify the factors that are causing the company to have such high turn over rate when it comes to employees. If continual recruiting and hiring processes go in the the image of the company could be at stake. Higher pay may entice employees however chances are that the reason for discontent among the employees has been leaked, in turn causing potential employees to double think whether or not they should apply. All of these are pointed reasons as to why a company should quickly get to the root of the issue that is causing the quick employee turn over. According to the scenario of the JC Casino, this business may be facing some very deep underlying problems. In a town where competition is stiff, the inability...
Words: 2688 - Pages: 11
...Improving Organization Retention April McCormick PSY/435 May 14, 2012 Dorothy Rodwell Improving Organization Retention JC’s casino is a beautiful resort in Fort Myers, FL. it is one of the best attraction in Florida. JC’s casino is an upscale resort that officers and other government agencies go to as a getaway from the city and home (Corporation wiki, 2012). The staff in JC’s casino is a supportive work environment that offers equal opportunity to staff members, excellent wages, good benefits, and a chance to advance within the company. The management in JC’s casino contracted an independent consultant will help with retention and issues the employees have with the company. The problems that will be addressed by the consultant are the issues and occupational stressors. One will make recommendations and implement new working motivation that will help with the retention and recruitment process. The consultant will also help management with encouraging the employees who is doing his or her job by giving him or her something to look forward to, and reducing the entire counterproductive and increasing productive employee’s behavior. The main problems that the report has presented from the human resources and housekeeping stated that JC’s problems with the employees related. The retention rate from both of the departments has decreased the workforce, and has made large gaps with management and employee. The consultant has started his analysis from the hiring process, which...
Words: 1509 - Pages: 7
...Improving Organization Retention Paper Vanell Wilson PSY: 435 Monday December 14, 2015 Saakshi Malik Leadership and Performance in the Workplace Paper Many companies are in need of an industrial and organizational psychologist for many different reasons. One company in need of an industrial an organizational psychologist is JC’s Casino. JC’s Casino needs their organization to be evaluated to determine the reasons for loss of money, increases in turnovers, and loss of production. This paper will utilize industrial and organizational psychology to make recommendations to improve the situation at JC’s Casino. This paper will discuss group and team concepts that could be implemented in order to improve the performance and diversity of employees of the casino. This paper will provide two examples of motivation theories and how to implement them in order to improve the relationship between management and employees. This paper will describe how the employees view the influence and power of management. It will discuss how this is negatively and positively impacting the workplace and will make suggested changes. This paper will explain the differences between leadership and management. By provide examples of how management at the casino could utilize leadership styles to improve networking with the employees. JC’s Casino has got some internal problems, and one would assume there is more going on here than meets the eye. First, let’s home in on the root of the problem in the...
Words: 1606 - Pages: 7
...Improving Organizational Performance Simulation Summary Improving Organizational Performance Simulation Summary I was amazed at how much thinking, research, and data goes into the choosing of proper adaptation, modification, and augmentation of company policies in I/O psychology. The first time I ran through the simulation I got all of the solutions wrong. I was thinking all along that it was the pay that was the problem. After all, in most organizations that seems to be the problem (i.e. too much month at the end of the money). At any rate, Airdevils is a once successful company that is now experiencing some issues with management/employee interpersonal communication, employee satisfaction, and too much monotonous work. Celsey Evans started the company in 1995 by herself, but quickly employed 4 colleagues within a year. These first 5 employees form the inner circle of management for the Airdevils. At date, the company employees 115 people and has a steady stream of repeat customers. However, as of late customers have been complaining about the Airdevil’s quality of performance and employees are complaining about decrease job satisfaction. The founder of the company, Celsey, has hired Dream Teamworks—an organizational psychology consulting firm—to arrest the deteriorating situation at the Airdevils. In all, Dream Teamworks hypothesizes that employee dissatisfaction is the result of their suggestions not mattering and monotonous routine and suggests that to fix the problem a...
Words: 1450 - Pages: 6
...Improving Organization Retention Paper Tina M Link PSY 435 Feb 2, 2015 Christopher Reid Improving Organization Retention Paper JC’s Casino is the biggest casino’s that has full service and a great casino in Las Vegas, Nevada. Many business in the area has acknowledged JC’s Casino as a welcoming and accommodating work environment; with excellent wages, generous benefits, and a dedication for advancement for the employee’s. Lately JC’s Casino has come across some problems with the housekeeping staff, and casino dealers. JC’s Casino has hired on a consultant to assist with retention and work problems. This consultant will focus on both areas by pointing out all the problems and work stressors. They will make suggestions, and apply new job motivation strategies to assist with the retaining of employees and recruitment procedures. The consultant will assist by teaching group management to help highlight job gratification by decreasing all the counterproductive actions, and assist them by supporting productive ones. By gathering all information from HR (human resources), and housekeeping director it has been confirmed that JC’s casino’s main issues is employee related. An elevated retention level for both of these areas has decreased amount of workers, and has caused problems amongst employees and managers. To further investigate the problem the consultant has reviewed the exit interviews, done interviews with the housekeeping, and casino dealers to find out what problems...
Words: 1758 - Pages: 8
...Delirium can be caused by of exposure to toxins, use of or withdrawal from drugs or alcohol, electrolyte imbalances, high body temperatures, or medical illness (Hansell & Damour, 2008). Individuals that are delirious can forget who another person is and lose track of their surroundings. In addition people who have delirium changes in cognitive capacity such as memory loss, disorientation, or language problems (Hansell & Damour, 2008). This disorder can sneak up on a person as well as be short lived. Dementia usually involves a gradual and permanent decline in cognitive functioning. Dementia unlike Delirium is permanent and get worse over time Dementia is loss of memory. Memory impairment usually increases as dementia worsens over time: in the early stages of dementia, a person might not remember events from the last year, but in the later stages he or she might not recall what happened during the last 10 years (Hansell & Damour, 2008). Amnesia is a disorder where a person cannot remember what happened before the event that caused amnesia. A person that gets amnesia can have trouble learning new things as well. In contrast to dementia and delirium, organic amnesia involves memory impairment that occurs in the absence of other cognitive impairments (Hansell & Damour, 2008). Delirium and Dementia happens at an older age unless the individual has had mental disorder. Delirium can also occur in young children that have extremely high fevers certain medical illnesses...
Words: 282 - Pages: 2
...Improving Organization Retention Paper Name PSY/435 Industrial/Organizational Psychology Date Professor Improving Organization Retention Paper Operating an organization requires proficient communication and managerial skills. Businesses spend hours of gathering information to help companies in his or her productivity. However, to have a productive organization, the management, and staff must have competent skills. Hiring autonomous consultants is one way to organize businesses, growth of companies, and benefiting the process. Working as a consultant implementing work theories helps with job retention and recruitment. Recommending appropriate changes helps with employee productivity and increases job satisfaction. Fortunately, for companies as JC’s Casino a stringent plan developed through employee, observation, and customer feedback will target unwanted behaviors from lower and upper management. Providing JC’s Casino with the appropriate information required will keep productive dealers, and housekeepers while satisfying the customers. Improving Employment Recruitment and Retention Unfortunately, JC’s casino experiences customer and employee complaints. Housekeepers and dealers during exit interviews have expressed series of complaints concerning pit boss Joe. The managerial and behavioral approach of Joe is affecting the productivity for the guests and employees. Although complaints during exit interviews have stress with human resources director Tom Sneed...
Words: 1471 - Pages: 6
...Improving Organization Retention PSY 435 April 12, 2014 Dr. Theresa Watts University of Phoenix Trying to run an organization is not an easy task; trying to run it successfully is even more difficult. Various aspects need to be taken under consideration when an organization is working towards the same purpose and goal. Clearly, intention alone will not assure that the work is done, is done accurately to the expectations of others, and leads to reaching the desired goal. Many factors such as cultural, gender, different ideas and conceptions, and even one’s age can interfere with this process. Motivation and the right kind of leadership are enormously important in determining how the turnover of an organization will turn out and if an organization is functioning properly and successfully. Without the right kind of motivation, most likely, less will be accomplished and employees are more prone to making mistakes. Without the right kind of leadership, problems will get out of hand and frustration will most likely develop. How unproductive an organization is can be seen in the given scenario. JC’s Casino is an organization with various problems. Therefore, the author of this paper will describe the problems occurring at JC’s Casino while offering two or more work motivation theories to help with employee recruitment and retention at JC’s Casino. Additional occupational stressors that negatively...
Words: 1755 - Pages: 8
...employment relationship” whether directly (compensation) or indirectly (benefits) (Katz, 2012). A strong and competitive compensation and benefits package is a powerful instrument for attracting and retaining the best talent. The development of a flexible compensation and benefits plan has an impact on employee retention and recruiting activities. The goal is to design the compensation and benefits package to attract qualified and talented applicants, as well as retain the current employees that are important and bring value to the organization. Reducing Turnover with a Compensation Strategy HR Function. HR serves in a consultative capacity to the managers and leaders of the organization and is responsible for the implementation of activities or policies in staffing, recruitment, data analysis, reward and recognition, and advising with regard to federal law compliance (Pophal, 2010). The human resource function “serves to align the wants and needs of the employee with the wants and needs of the employer” (Rothwell, Prescott, and Taylor, 2008). Recruitment and retention should be the main focus of HR and if not effectively managed can prove to be a huge risk to the organization. Another function of human resources is creating the employee compensation and benefits package and making sure that the compensation and benefits strategy aligns with both the HR strategy and the firm’s organizational strategy. Reducing Turnover. The compensation package design “should be based on a...
Words: 3272 - Pages: 14
...of nursing leadership, problem solving and decision making. Cody (2003), also states that “nursing practice will be transformed to the betterment of humankind when all nursing practice is fully autonomous and guided predominantly by nursing theory” (pg. 230). For many years nursing practice has found its foundations from nursing theories. Understanding how nursing knowledge within healthcare organizations influence patient and organizational outcomes are discussed in the middle range theory of nursing intellectual capital (Covell, 2008). Intellectual capital is defined as the combination of collective knowledge of individuals and structures in an organization or society. The theory consists of two concepts of nursing which includes human capital and nursing structural capital. According to (Covell & Sidani, 2013) “Intellectual capital theory defines human capital as the knowledge, talents and experience of employees. Human capital resides within the employee and is loaned to the organization by the employee. It leaves the organization when the employee separates from the organization”. For nursing, structural capital is the structural resources that contain nursing knowledge and are used to support registered nurses in the application of their...
Words: 1758 - Pages: 8
...together. Managers can work collaboratively on creating a work breakdown structure, further clarifying primary tasks, and creating strategies for each business unit. A balanced scorecard can highlight each department’s key performance indicators, goals, and results. Implementing a work environment based on the Kaizen model for continual improvement encourages employees and managers to work on solutions rather than conflicts. Employees can help establish where and when production interruptions occur, and they can determine which solutions are the most effective. Quality of the finished product is not an issue at this time; the organization is suffering losses because of competition, inventory costs, and late deliveries. Each barrier contributes to the organization’s profits or lack of. “An increase of as little as five percent in customer retention can result in an 80 to 100...
Words: 535 - Pages: 3
...1. Go to the Accenture website, www.accenture.com, to research and gather job- and career related information that might need to be adapted by other employers. As part of this research, examine how Accenture markets itself to current and potential employees. * For many organizations, a workforce is comprised of a mix of internal and external people. Recent Accenture analysis of this “extended workforce” finds that external workers, equipped with project-specific skills, are enabling organizations to seize marketplace opportunities faster, with more agility. To manage this extended workforce effectively, companies must create new organizational structures, facilitate interaction and collaboration among all workforce types, and integrate talent-related processes and systems. * “temp” workers—people used as a stopgap measure to fill in for employees on leave or to provide extra sets of hands during particularly busy periods. * Employing project-based workers is more than a tactical response to an immediate need, according to recent Accenture analysis. Indeed, such talent may be highly skilled, in-demand knowledge workers, performing at even the top levels of an organization. * The extended workforce trend * Using external, project-based workers has often been seen as primarily a cost-cutting initiative. . The channels, structures and transactions are entirely different—they are far more fluid and versatile than any familiar forms of accessing human resources...
Words: 1123 - Pages: 5
...Abstract Organizations and managers are facing increased challenges in retaining productive, creative, reliable employees. Human resource planning plays a pivotal role in helping reduce employee turnover and retention. To motivate, retain and keep employees focused on the organization’s purpose, implementing effective strategies and policies will help tackle the challenges of employee retention. Managing Employee Retention Human resource planning plays a pivotal role in the effective management of employees to improve employee retention. Poor planning can result in discouraged employees and high turnover rates. The ability of managers and organizations to perform effectively becomes stagnant, creating a negative impact on operations. Employee retention can be difficult to achieve, and managers are more likely to have problems managing employees effectively if not planned well (Arnold, 2005). Developing effective employee retention strategies can have a positive impact on an organization’s ability to retain employees. Implementing effective human resource management strategies and policies can establish and maintain an appropriate culture in an organization. Applying the proper strategies and policies for human resource planning in organizational culture, employee selection and placement, compensation, training, development, and appraisal, it will enable operating managers to improve the likelihood of successfully retaining employees...
Words: 1759 - Pages: 8
