...Ethics Case Study XXXXXXXXXX HCS/335 May 2, 2011 Beryl Keegan, RN, BSN, MSN/HCE, CCRN, CLNC Ethics Case Study "Jerry McCall is Dr. William's office assistant. He has received professional training as both a medical assistant and a LPN. He is handling all the phone calls while the receptionist is at lunch. A patient calls and says he must have a prescription refill for Valium, an antidepressant medication, called in right away to his pharmacy, since he is leaving for the airport in thirty minutes. He says that Dr. Williams is a personal friend and always gives him a small supply of Valium when he has to fly. No one except Jerry is in the office at this time. What should he do" (Fremgen, 2009, p. 85)? Medical ethics is a subject open to much interpretation and is prone to many grey area's without definite answers. In the case of Jerry McCall, Medical Assistant, Licensed Practical Nurse and Office Assistant the rationale, ethical and legal, for not refilling a prescription without physician consent are justified. If Mr. McCall chooses to refill the unauthorized prescription and the patient has an adverse reaction, his employer, Dr. William's can be held legally responsible for the committed tort even though he is personally without fault (Regan & Regan, 2002). Ethical and legal ramifications are at stake; using effective problem-solving methods to assist with decision making can help to avert a problematic outcome. Qualifications Required for Authorizing Prescriptions ...
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...Ethics Case Study March 26, 2012 HCS 335 Ethics Case Study: Jerry McCall Introduction Ethics are an important aspect of an individual’s personal and professional life, as ethics help people determine whether their actions are right or wrong, good or bad, just or unjust, and fair or unfair (Fremgen, 2009). Strong workplace and interpersonal ethics are essential to any career, but especially so in health care wherein professionals encounter people from all lifestyles, life and death situations, and further circumstances people in other professions do not face. One such situation is the case study involving Dr. William’s office assistant, Jerry McCall. While sitting in for the receptionist, Jerry receives a phone call from a long-time patient needing a last-minute refill called in for his antidepressant, Valium, before taking a flight. The patient tells Jerry Dr. Williams is a close friend. Jerry has some professional medical assistant and LPN training, but has no certification in either field, and no one else is available to fill the patient’s prescription. This study will examine if Jerry is qualified to call in the refill, bearing on the situation if the patient had critical need for the medication, and the ethical and legal stipulations and consequences concerned depending on Jerry’s possible choices. Qualifications A health care professional must have specific qualifications and certifications to order medication refills for patients (Fremgen, 2009). While...
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...Ethics Case Study: Jerry McCall Evanie N Williams HCS/335 December 31, 2013 University Of Phoenix Ethics Case Study It’s important that those who work in the medical field know their scope of practice and keep within their professions guidelines. The following case study will discuss an issue a medical assistant/LPN has encountered during his shift at Dr. Williams’s office and why the assistant must act under his scope of practice. Case: Jerry McCall is Dr. Williams’s office assistant. He has received professional training as both a medical assistant and a LPN. He is handling all the phone calls while the receptionist is at lunch. A patient calls and says he must have a prescription refill for Valium, an antidepressant medication, called in right away to his pharmacy, since he is leaving for the airport in thirty minutes. He says that Dr. Williams is a personal friend and always gives him a small supply of Valium when he has to fly. No one except Jerry is in the office at this time. 1) Dose Jerry’s medical training qualify him to issue this refill order? Why or why not? No, Jerry’s medical training does not qualify him to issue refills on the patient’s Valium order. Jerry McCall is both a medical assistant and an LPN (license practical nurse) neither certificate nor license grants the ability to write prescriptions. Medical assistants are unlicensed health care personnel that can only preform non-invasive technical support under the supervision of a licensed...
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...Ethics Case Study HCS/335 October 7, 2013 Linda Hagler-Reid, MBA Introduction Jerry McCall is Dr. William’s office assistant. He has received professional training as both a medical assistant and a Licensed Practicing Nurse (LPN). He is handling all of the phone calls while the receptionist is at lunch. A patient calls and says he must have a prescription refill for Valium, an antidepressant medication, called in right away to his pharmacy, since he is leaving for the airport in thirty minutes. He says that Dr. William’s is a personal friend and always gives him a small supply of Valium when he has to fly. No one except Jerry is in the office at this time. Does Jerry’s medical training qualify him to issue this refill order? Why or why not? The American Association of Medical Assistants was established in 1955, a decade considered to be the golden age of medicine, as medical research blazed through the first half of the century. Its creed reflects this perception: “I believe in the principles and purposes of the profession of medical assisting. I endeavor to be more effective. I aspire to render greater service. I protect the confidence entrusted to me. I am dedicated to the care and well-being of all people. I am loyal to my employer. I am true to the ethics of my profession. I am strengthened by compassion, courage and faith.” Though medicine’s golden age may be behind it, its ethics remain firmly in place. Medical assistants serve the public with an ethical obligation...
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...Ethics Case Study Stacey HCS/335 September 22, 2011 Dr. Lawrence Fergus Ethics Case Study The purpose of this paper is to discuss a hypothetical case analysis involving Dr. Williams’ office assistant Jerry McCall. Jerry was in the office answering phones while the receptionist was at lunch when he received a call from a patient who stated he had an urgent need for a prescription called into the pharmacy. The patient was leaving town within minutes and needed the medication prior to catching his flight. The paper will discuss Jerry’s qualifications to write prescription medications. The doctrine of respondeat superior and how it applies to Jerry in this situation is discussed. Problem-solving methods and major legal and ethical issues that would be helpful in Jerry’s decision making are also conferred. Scope of Practice Jerry McCall is Dr. Williams’ office assistant. He is received training as both a Licensed Practical Nurse (LPN) and a Medical Assistant (MA). However, according to the scope of practice of both an LPN and MA, neither is permitted to write prescriptions and call them into the pharmacy (Fremgen, B., 2009). An MA’s scope of practice does not allow for them to write, refill, or call in prescription medications under any circumstances. This practice does not fall within their scope of practice and doing so would be unethical and illegal. Writing prescriptions is not in the scope of practice of an LPN and therefore Jerry should not write this prescription...
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...Jerry McCall Ethics Case Study Overview This is an USA pseudo-case diverged from the following Medical and Ethics Textbook case study in Ch. 4 of Medical Law and Ethics that gives insight to medical – ethics and their applications (Fremgen, 2010, p. 85). Jerry McCall is Dr. Williams’s office assistant. He has received professional training as both a medical assistant and an LPN. He is handling all the phone calls while the receptionist is at lunch. A patient calls and says he must have a prescription refill for Valium and that the provider, a friend, calls in the medication prior to any flights. This type of request happens often and in slightly different scenarios, but the outcome should remain the same to avoid ethical and legal issues. This paper will review the case study to help resolve the problem, the ethics involved, and the medical responsibility to refilling a prescription without provider authorization. Qualified Medical Training Understanding the definitions of a licensed practical nurse, LPN, and a medical assistant, MA is the first step to making a factual conclusion for this case study. Support staff to the provider cannot make decisions about medication refills for patients without a direct order from the provider. This action is outside the scope of practice for an LPN or MA. Licensed Practical Nurse An LPN is a role in support of the nurse or RN, a registered Nurse usually in a skilled nursing setting such as a hospital or long-term care facility...
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...Ethics Case Study Brenda Gary HCS/335 Ethics: Health Care and Social Responsibility February 21, 2012 Ken Parker Ethics Case Study The health care system of today is different from that of the past. Incidents of patient injuries that would have gone ignored by the family or patient in the past are now the basis for malpractice lawsuits. The issue today for most health care facilities is liability. The law on torte and negligence (2012) sees liability as a major risk not only for the physician but also for allied healthcare professionals working under the direct supervision of a medical supervisor, such as a medical assistant. When a medical assistant takes it upon himself to perform tasks outside the scope of his training or skills, the physician may be liable for any injuries or damages caused by the employee. Jerry McCall In this scenario, Jerry McCall, is an office assistant who has training as a medical assistant and Licensed Practical Nurse. He receives a phone call from a patient requesting a Valium refill before a plane ride. The patient stresses that he is leaving for the airport within thirty minutes and that Dr. Williams (whom Jerry work for) is a friend who gives him a small supply of the antidepressant Valium when he has to fly. Jerry is the only person in the office at the time of the call and has to decide what to do. Though Jerry may want to help the patient, he cannot. Jerry is a trained professional but he does not have the authority to...
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...Ethical Case Study- Jerry McCall HCS/335 Ethical Case Study: Jerry McCall Jerry McCall is a Medical Assistant for Dr. Williams. One afternoon Jerry was covering the front office while the receptionist was out to lunch. He received a phone call from a patient who requested a refill for Valium. The patient had stated that he and Dr. Williams are personal friends and Dr. Williams always gives him “a small supply of Valium before he leaves on a trip” (Fremgen, 2009 p. 85). Jerry was the only person in the office at the time of the phone call. Should Jerry refill the medication? No Jerry should not and I will explain why this is not ethically right. Valium also known as Diazepam is a “benzodiazepine, it affects chemicals in the brain that may become unbalanced and cause anxiety” (drugs.com, 2013) Benzodiazepine is drugs that, “affect gamma-aminobutyric acid (GABA), a neurotransmitter chemical that nerves use to communicate with one another” (rxlist.com, 2013). Valium is used to treat anxiety, seizures, insomnia, and at times light sedation for medical procedures. Jerry works for Dr. Williams as a Certified Medical Assistant (CMA) not a Licensed Practical Nurse so he must follow the Certified Medical Assistant Scope of Practice. In the State of California “Medical assistants are unlicensed individuals who perform non-invasive routine technical support services under the supervision of a licensed physician and surgeon or podiatrist in a medical office or clinic setting. The...
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...Ethics Case Study Name HCS/335 Date Professor Ethics Case Study Today’s healthcare professionals are immersed in an ever-changing environment. The advent of managed care, a variety of medical practice arrangements, and a multitude of healthcare specialty areas have resulted in the continual need to understand healthcare law. Unfortunately, due to the rise of malpractice suits, many physicians are protecting themselves by ordering multiple testing procedures, some of which might not be needed. In addition, many patients no longer want older, more conservative approaches to testing and diagnosis – and these newer tests are more expensive. All healthcare professionals need to pay attention to the wishes of their patients. And in the circumstances where the patients has given family members or others authority to make a healthcare decision on their behalf, healthcare professionals must respect the patient’s wishes. They also should use care not to place their own opinions ahead of the decisions of physicians or other healthcare professionals made in consultation with the patient. As with the case of Jerry McCall, his job is an Office Assistant and Medical assistants perform administrative and clinical tasks to keep the offices of physicians, podiatrists, chiropractors, and other health practitioners running smoothly. The duties of medical assistants vary from office to office, depending on the location and size of the practice and the practitioner's specialty. In small...
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...principles. 1.3 Describe problem-solving methodologies. Readings Read Ch. 1 of Health Care Ethics. Read Ch. 1 & 2 of Medical Law and Ethics. Read this week’s Electronic Reserve Readings. Read the Week One Read Me First. Participation Participate in class discussion. 4/10/2014 1 Discussion Questions Respond to weekly discussion questions. 4/10/2014 1 Nongraded Activities and Preparation Ethics Case Study Begin working on the Ethics Case Study due in Week Two. Learning Team Instructions Begin working on the Code of Ethics Paper due in Week Three. Review the Week One objectives and discuss additional insights and questions that may have arisen Individual Health Care Ethics Matching Exercise Complete the Health Care Ethics Matching Exercise, located on your student website. Match keywords commonly used in health care ethics to the definitions on the page. Discuss the exercise in class and turn in your answer sheet to your facilitator. 4/10/2014 15 Week Two: Application of Ethics Within Individual Organizations Details Due Points Objectives 2.1 Describe ethical principles used in health care organizations. 2.2 Explain the relationship between an organization’s culture and ethical decision-making. 2.3 Recognize the role and importance of ethical values within an organization. Readings Read Ch. 3 & 5 of Health Care Ethics. Read Ch. 8 of Medical Law and Ethics. Read this week’s Electronic Reserve Readings. Read the Week Two Read Me First. ...
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...Ethics Case Study HCS/335 April 6, 2015 Beryl Keegan Ethics is a very important aspect in someone life either it’s from a professional or personal stand point. With having ethics help individuals with determining whether their action is right or wrong. Interpersonal ethics are essential within any career. Healthcare is a number one profession where ethics is essential, due to the fact you are dealing people from all different type of lifestyles and situations. In this case study, Jerry McCall is Dr.Williams office assistant. He has received professional training in both a medical assistant and LPN. He is handling all the phone calls while the receptionist is at lunch. A patient calls and says he must have a prescription refill for Valium and antidepressant medication, called in right away to his pharmacy, since he is leaving for the airport in thirty minutes. H states Dr. Williams is a personal friend and always gives him supply of Valium when he as to fly. Only Jerry is in the office at this time. Jerry is unable to provide the patient with the medication that he needs for his flight. When prescribing a medication the prescribed practioner is responsible in case the prescription given cause any harm or doesn’t conform in all essential respect the law and regulations."(Federal Register Volume 75, Number 193). Jerry needs to apologize for the inconvience and advise the patient under the penalty...
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...Case Study of Jerry McCall Debra Dean, RN University of Phoenix HCS/335 Ethics: Health Care and Social Responsibility Instructor Katherine Rossiter Jerry McCall is an office assistant for Dr. Williams. Jerry has had training as both an LPN and medical assistant. While answering a patient call Jerry is asked to refill a patient’s valium prescription. Dr. Williams in not in the office at this time. This patient claims to be a personal friend of Dr. Williams and states that the physician always calls in a prescription for valium before he takes a trip due to his anxiety when flying and he will be leaving for the airport in thirty minutes. This poses both an ethical and legal dilemma for Jerry. Often medical assistants or office nurses are asked to call in prescriptions for the physician. This practice frees up the physician so that they may have more time to spend with patients and to tend to other duties that are required of them. The LPN may not call in a prescription including a prescription to renew or extend a medication that has not originated from the prescriber or physician ( Minnesota State Board of Nursing, n.d.). According to Drug Enforcement Administration ( 2010) “While the core responsibilities pertaining to prescribing controlled substances may not be delegated to anyone else, an individual practitioner may authorize an agent to perform a limited role in communicating such prescriptions to a pharmacy in order to make the prescription process more...
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...ETHICS CASE STUDY PAM SIMMONS UNIVERSITY OF PHOENIX HCS/335 HEALTH CARE AND SOCIAL RESPONSIBILITY STEVE LINERODE FEBRUARY 21, 2011 This is an ethic case study that is very important for everyone to know and to understand. People face different situations, every day in their lives. Whether it being a doctor, lawyer, or whatever, everyone goes through tough times. Ever since, we can remember, health care has been the main focus for an individual having anything that is wrong with them, such as an illness or a disease, that isn’t preventable. People like this go through a rough time. They face a lot things, especially expensive medical bills, for any treatment. The worse thing about this is that the government is making it really hard for people, like this, to obtain any kind of medical insurance, which is very tough, because people, that can’t get any kind of insurance, doesn’t have a chance for any treatment, which everyone needs. In the following case study, I will explain the different situations that people face, every day and in this case, I will determine what a doctor, any medical personnel, or even a patient should do in any kind of health care situation. The following case is about a man named Jerry McCall, which is a doctor’s assistant. He has training as an LPN and a medical assistant. He has an issue and a decision to make. He is the only one in the office at the time and a man calls and wants a refill on some Valium, because...
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...Ethics Case Study Ethics is the evaluation and study of the human behavior in regard to moral principles, especially those in a particular group, profession, or individual (The Free Dictionary, 2012). Individuals face many ethical dilemmas daily and how he or she responds could lead to major and legal ethical implications. In the health care industry, possessing methods for making ethical decisions is an essential part of the job. This paper will present a scenario that takes place in a medical office and if the decision of the medical assistant will affect the decision-making process, which could lead to legal and ethical ramifications. Scenario The scenario presents Jerry McCall, a professionally trained medical assistant and Licensed Practical Nurse (LPN) working in Dr. William’s office as an office assistant. Alone in the office and in charge of the phones during the lunch hour of the receptionist, Jerry receives a call from a patient. The patient explains to Jerry that he is leaving in 30 minutes to the airport for an extended vacation and needs a prescription called into his local pharmacy for Valium, an antidepressant drug. The patient also explains to Jerry that he is a long time friend of Dr. Williams and that the doctor always refills Valium prescriptions for him before he flies. Jerry’s training does not qualify him to call in a prescription for Valium. Ethical Dilemma Jerry has an ethical dilemma of if he should or should not call in a prescription...
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...Ethics Case Study – Jerry McCall University of Phoenix Ethics Case Study In health care today, there is sometimes a lax attitude regarding rules and regulations. Some allied health professionals may be tempted to inappropriately use their position because of a personal feeling of empowerment. There are always ethical and legal issues that influence outcomes and this care is just another example of the difficulties that allied health professionals face every day. Jerry is trained as a Licensed Practical Nurse (LPN) and currently working as a medical assistant. Jerry’s training allows him to provide general assessments, administer medications, and provide treatments. As an LPN, he is able to administer oral medications, as well as some injectable medications. Also, as a medical assistant, Jerry is also responsible for varying levels of clerical work, which may include the writing of scripts. This is more of a common practice today because of electronic prescription software. However, all prescriptions must be originated by a licensed physician and must undersigned by this same provider. Even though this patient is a personal friend of Dr. Williams, the same prescription standard needs to apply. Jerry would need to contact the physician to obtain a verbal order, which he needs to document appropriately before he can give the patient the script. Whether the fact that the medication is for fear of flying or if it is a critically needed medication like anti-hypertensive’s...
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