1. The first step of the decision making process is to identify or recognize the problem. It is important because the manager must be aware of the problem that has to be solved. Managers are constantly making decisions with significant risk and uncertainty. It is imperative that managers trust and rely on others in their decision making process. Having all the information needed to ensure the right decision is being made is to understand the problem and how it was caused will help to organize logical alternatives.

2. Attribution theory basically looks at how people make sense of their world, what cause and effect influences them about the behaviors of others and themselves. Mistakes are made when judgment is placed on one or the other because they believe it should be done a certain way. Managers are susceptible to placing judgment. Mistakes are made when managers decide that an employee performs poorly because he or she is lazy or incompetent rather than recognizing the employee needs training or understanding his or her goal. To avoid judgment on either part both managers and employees should fully understand how work context affects employee performance and how the employee perceives the work context and how it affects their performance.

3. Organization should encourage creative decision making because creative solutions to a major concern can have an innovative approach to solving the problem. Encouragement in the creative decision making process can establish the objective and define what the organization wants to achieve. Organizations should involve the right people; employees and managers/supervisors. Giving employees the opportunity to voice their opinion or concern can make higher level managers more aware and increase the alternatives because the employees are the ones that know what is going on and can get to the root problem because