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Industrial/Organizational Psychology

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JC’s Casino Assessment and Recommendation JCs casino is having difficulty keeping employees, dealers and housekeeping staff alike. Interim measures can be taken, but to correct the situation the owner must first determine the reason for the problem. Job satisfaction and occupational stressors are often interrelated; however, both should be assessed independently to identify areas of concern. Once the reason for the problem is established, measures must be taken to increase satisfaction, reduce stress, and motivate employees, turning counterproductive behavior into productive behavior.
Interim measures With a shortage of employees, other employees must work extra hours to fill the positions. This extra work places hardship on those asked to fill in, which could result in role overload which could result in increased turnover. To avert the risk of increased turnover JC’s can use a temporary work agency to fill vacant housekeeping positions. Casino dealers are specially trained so it will be more difficult to fill those positions through a temporary agency so current employees will need to take on extra hours while the organization is assessed and changes implemented. The right motivation will make it easier to get employees to take extra hours and shifts voluntarily, and the process should be as quick as possible.
Job Satisfaction and Occupational Stressors
Job satisfaction Job performance and turnover display the degree of employee satisfaction with the job as well as his or her commitment to the organization (Jaramillo, Mulki, & Boles, 2011). The number of JC’s Casino employees seeking employment elsewhere indicates low degree of satisfaction. It appears two acute occupational stressors are the cause for dissatisfaction. For the dealers the problem involves interpersonal conflict and for the housekeeping staff it appears to be overload (Jaramillo,

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