...Organizational Communication Darryl Clayton Leading the Organization I 11/28/2010 To: Dr. James Rairdon National American University APA style Certificate of Authorship I hereby certify that I am the author of this document and any assistance I received in preparing this report is fully acknowledged. I have also cited (in APA format) for all sources that I obtained ideas, data, and works. Sources are properly credited according to the APA writing guidelines. Signed: Darryl CLayton Abstract Organization sets itself specific objectives in order to meet the better business success, and to gain comparative advantage over the competition. For these objectives to be achieved, of crucial importance is organizational communication, which implies communication among employees, as well as communication between different hierarchic levels in the same organization. Communication as an element of organizational behavior is seen through the group level as the independent variable. Throughout this paper it shall explain the importance of communication for organization, the communicational process and channels for information flow through the network of small formal groups and the network of informal groups. An efficient organizational structure can help any business operate and grow in a manner that can be better managed. Efficient structure produces communication that is consistent within the company, a uniform marketing message and a culture that helps...
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...Vision Statement …………... 3 Chapter Two Building Your Organizational Culture ……………………………….. 5 Chapter Three Motivating and Rewarding Employees ……………………………... 9 Chapter Four Building Training and Diversity Program ………………………….. 16 Chapter Five Organizational Structure and Design ………………………………. 23 Chapter Six Improving Communication …………………………………………... 29 Chapter Seven Decision-Making ……………………………………………………… 36 Chapter Eight Leading Effectively …………………………………………………… 42 Chapter Nine Empowerment Plan ………………………………………………….. 46 Chapter Ten Team and Culture ……………………………………………………. 49 Chapter Eleven Managing Change …………………………………………………… 52 References ……………………………………………………………. 57 Chapter One Company Background, Mission, and Vision Current Conditions: Mount Cedar Technologies, Inc. is a corporation that was founded in 1995 as a major importer and distributor of computer accessories, yet over time, has developed to become a leader in various other aspects of the hardware, software, and IT markets. In just over 10 years, sales have grown at Cedar Tech to over $110 Million in annual sales, and while experiencing growth, Cedar Tech has failed to incorporate an organizational structure in their business that will support their size and market demand. As a result, the organization has also failed at motivating and rewarding employees, making ineffective decisions, and has been unable to improve its’ operational effectiveness. Goals: It is the goal...
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...for Motivation Effective Work Groups & Teams Decision Making & Communication Leadership Diversity & Training, Empowerment Change & Development Conclusion Mount Cedar Technologies, Inc. A Case Study in Designing a High Performance Organization Introduction Mount Cedar Technologies, Inc., aka Cedar Tech, is an IT infrastructure integrator specializing in hardware and software products, storage and security solutions, and technical services to Enterprise, Small and Medium Businesses, and to Government, Educational, and Medical Institutes. Cedar Tech is located in Los Angeles, California and was founded in August 1995 by John Curtis and Frank Mathew who were longtime friends and classmates. The company was originally an importer and distributer of computer cables, audio/video cables, surge protectors, and a host of computer accessories. In the fall of 1998, Cedar Tech added new products to its offering when it became a provider of third party technology, including hardware, software, and services to corporate customers. Its new product offerings included computer and networking accessories, computers, peripherals, printers, displays, printer consumables and software. Cedar Tech evolved again in March of 2000 when it acquired Denta Solutions of Los Angeles, a small solutions provider, specializing in IT storage. Cedar Tech has rapidly grown from 6 employees in 1995 to 170 employees in 2006; however...
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...Structure and Design 15 Chapter 6: Communication Effectiveness 18 Chapter 7: Group Decisions 21 Chapter 8: Leadership Style and Development 24 Chapter 9: Empowerment Plan 27 Chapter 10: Building Group Teams 30 Chapter 11: Managing Change 32 References 35 Synopsis Mount Cedar Technologies, Inc., also referred to as Cedar Tech, was founded in Los Angeles, CA in 1995 by John Curtis and Frank Mathew. More than 80% of Cedar Tech’s business comes from customers within California while less than 20% comes from other states. The company started off as an importer and distributor of computer accessories such as computer cables, audio/video cables, surge protectors, etc. In 1998, the company added new products by becoming a provider of third party technology, including hardware, software and services to corporate customers including computer and networking accessories, computers, peripherals, printers, displays, printer consumables, and software. They also offered services such as installing hardware and peripherals into systems, provided standard and custom hardware configuration for personal computers (PCs), notebooks, printers and servers. By 2000, the company evolved into an IT infrastructure integrator specializing in hardware and software products, storage and security solutions, and technical services to enterprise, small and medium businesses, government, educational and medical institutions. Also in 2000, Cedar Tech...
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...of a tech company named Cedar Tech. This analysis has enabled FPC to identify current hurdles and difficulties to operating effectively. In addition to addressing each obstacle throughout this report, this report provides an overview of Cedar Tech’s history, current status, and goals. This report is divided into eleven sections that identify different business objectives ranging from organizational culture, building effective teams, to full implementation of recommended solutions. Introduction and Company Overview Mount Cedar Technologies also known as Cedar Tech is an Information Technology infrastructure integrator that was established in 1995. The company grew at impressive rates in its first ten years of business. Cedar Tech was originally an importer and distributor of computer accessories but later transcended into a dominant force in the IT community that was able to acquire other companies. Today they specialize in hardware and software products, storage and security solutions, and technical services to Enterprise, Small and Medium Businesses, and to Government, Educational, and Medical institutions (Ghazzawi, 2008). Although the company has grown quickly it has failed to effectively manage and retain its workforce, recognize or reward employees, and implement an effective organizational structure. Future Point Consultants will study and evaluate reasons for Cedar Tech’s problems with it’s weakness in its procedures, organizational structure, communication and leadership...
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...Running head: Communication framework Communication Framework and Training Plan Southern New Hampshire University IT 520 Technical Communications 1 Communication framework 1 2 Abstract 2 The VP of the Bold Flash’s Mobile Division, Roger Cahill, recognized that technical 3 communication was a major contributor to the struggling division’s problems. Increased 4 competition, lower profit margins, a change in leadership, and the challenges of effective 5 communication between groups geographically dispersed with different time zones exacerbated 6 the Division’s problems. 7 8 This paper will focus on improving the product documentation for technical and non-technical 9 audiences. Student Work Sample: IT-520-001 Communication framework Communication Framework and Training Plan 10 Background and Area of Focus Bold Flash’s 2011 revenues were attributed to sales to original equipment manufacturers 11 12 (OEM) and direct to consumers buying through retailers, wholesalers or electronics stores. 13 Revenues were expected to increase but completion and pricing pressure were expected to 14 adversely affect profit margins. 15 Many problems within the Mobile Division were attributed to poor technical 16 communication. Focus was placed on poor product documentation that could result in negative 17 reviews online, poor customer goodwill, increased support calls and, ultimately, declining...
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...Derrick Williams Assignment 1 Tasks: Answer the following questions: 1. Explain the different communication mediums the team could use to communicate. 2. Which computer mediated communication methods would you recommend for the training? Defend your answer. 3. Since the information for the training is from so many different sources, how will the content for the training be gathered and delivered? For this team using an intranet system could really be good. The intranet system is computer network that uses Internet protocol technology to share information, operational systems, or computing services within an organization. By using this you could manage your training more efficiently. Information on the new software that comes from the IT Tech. can be posted on the site for the person to see and if needed trained from. I think a central location for the information should be sent to the IT tech. and by communicating with the company he can then put the information on the site. Also if the company wants to buy pass the ITT Tech. by placing things on the site they can do so as well. Through this system he can establish a central training schedule for everyone to follow to get the training done at there on pace. The information about the company’s recent products, information on their competitors, and comments about how to improve sales methods can be placed on a billboard scroll to inform the staff. Through email the staff can be updated on when the training...
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...effort to make this company more competitive within our industry I have decided to implement a few new technology solutions to improve our communication, productivity, accountability and profitability. Through several steps I will insure that all parties involved are comfortable with this pending change. Tech research, group discussion, IT feed-back, tech implementation, training, and support all play a part. Know your Tech The first part of implementing any new technology is to research the technology. Often times managers or other administrative members go out and purchase technology without a full understanding of its uses or what benefit it has for their particular organization, I will not fall into this trap as I will do all the research necessary to determine the best course of action. Several factors are needed to determine the tech needs and the products ability to meet those needs. Accessibility is important due to the fact that no technology is viable if the people who need it cannot access it. Having a laptop on your desk does you no good if you’re on the road (Salvatore). The ability for important information to be correctly sent and received depends on the accessibility of the technology. In this respect I will look for lightweight portable devices that will be easy to carry and provide the connections that we need. Communication is the key. The message sent by a client or vendor needs to be able to be received in its full context. Short texts will not do (Salvatore)...
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...Effective Communication Documentation and vocal communication are the primary forms of communication in a nursing setting that is long-term (LTC). It is required of the nursing care staff and physicians to document all aspects of patient care. When documentation is considered to be effective, it provides a patient’s response to the care given as well as a legal record of the care. When one goes about documenting in this form it is considered to be written communication to those who will be providing care to the patient in the future. In the beginning of a nurse’s shift, a report is documented of the activities from the last shift of nurses verbally. Without this form of vocal communication between nurses, med techs, and CNAs would have read every chart to know what activities were performed by the nurses before them which is a very timely task. Documentation As mentioned in the previous paragraph, document provides a legal and tangible record of care. To keep track of the resident care and those outcomes the nursing facility uses many documents. Each patient has a file documenting important factors about the residents’ health, ranging from social history, dietary needs and lab results. This charts documents a complete and detailed look at the patient’s medical history and progression through treatment. MAR, which is the Medication Administration Record, is used to record times, dosage, and method of medication when it is given to the patient, this document is also used...
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...Syllabus Page 1 of 6 GE347—Group Dynamics Note: The course syllabus describes how the course will be taught and how the materials and activities are planned. Please print the syllabus for your reference. Course Description In this course, students examine elements of successful teams and small decision-making groups. Emphasis is on communication, critical thinking and group process techniques. Quarter Credits 4 Instructional Contact Hours 40 Instructional Methods Prerequisite Courses Co-requisite Courses 40 hours theory 0 hour lab GE117 Composition I or equivalent None Objectives 1. 2. 3. 4. 5. 6. Explain the importance of group dynamics. Critique the performance of groups/teams in a variety of scenarios. Evaluate the use of problem-solving and decision-making techniques for virtual groups/teams. Apply theories of small group communication during small group activities. Apply ethical standards while participating in groups/teams. Apply critical-thinking and analysis skills to overcome obstacles and improvise solutions as a leader within small groups. 7. Use the ITT Tech Virtual Library for research and information necessary to complete assignments and projects. SCANS Objectives SCANS is an acronym for Secretary's Commission on Achieving Necessary Skills. The committee, created by the National Secretary of Labor in the early 1990's, created a list of skills and competencies that the committee feels are necessary for employees to function in a high technology...
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...Community - BC Branch Name | OC | BC | | MinimumCut-off | MinimumCut-off | | CIVIL ENGINEERING | 128.25 | 94.75 | | COMPUTER SCIENCE AND ENGG. | 100.75 | - | | ELECTRONICS AND COMMUNICATION ENGG. | 97.25 | - | | ELECTRICAL AND ELECTRONICS ENGG. | 115.5 | - | | MECHANICAL ENGINEERING | 143.75 | 121.25 | | 2755 NEHRU INSTITUTE OF TECHNOLOGY COIMBATORE Community - BC Branch Name | OC | BC | | MinimumCut-off | MinimumCut-off | | AERONAUTICAL ENGINEERING | 90 | - | | AUTOMOBILE ENGINEERING | 103 | - | | CIVIL ENGINEERING | 150 | 138 | | COMPUTER SCIENCE AND ENGG. | 146.5 | - | | ELECTRONICS AND COMMUNICATION ENGG. | 102 | - | | ELECTRONICS AND INSTRU ENGG. | 118.25 | - | | MECHANICAL ENGINEERING | 145.25 | 131.5 | | 2710 KARPAGAM COLLEGE OF ENGINEERING (AUTONOMOUS) COIMBATORE Community - BC Branch Name | OC | BC | | MinimumCut-off | MinimumCut-off | | AUTOMOBILE ENGINEERING | 180.75 | 178.75 | | CIVIL ENGINEERING | 188.75 | 187.25 | | COMPUTER SCIENCE AND ENGG. | 184.25 | 182.25 | | ELECTRONICS AND COMMUNICATION ENGG. | 187 | 184.25 | | ELECTRICAL AND ELECTRONICS ENGG. | 184.5 | 182 | | ELECTRONICS AND INSTRU ENGG. | 179 | 173 | | ELECTRONICS AND TELECOMMUNICATION ENGG. | 172.75 | 166.5 | | INFORMATION TECHNOLOGY | 181.25 | 178.25 | | MECHANICAL ENGINEERING | 187.5 | 186.25 | | 2736 DR.N G P INSTITUTE OF TECHNOLOGY COIMBATORE Community - BC Branch Name | OC | BC | ...
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...Technology and Communication Robyn Hargrave COM/295 July 20, 2015 Barbara Psachos Technology and Communication In today's world, we rely on different forms of communication in business. These forms range from oral communication (example: person to person), written communication (examples: memos and letters), and electronic (examples: emails and text messages). We must decide on the most effective form of communication when faced with different scenarios. What form of communication would I use to send technical support a message regarding an employee's computer that has been infected with a virus? It is important to know the company's policy for reporting problems to tech support. Some technology departments want a work order sent in. This way they can keep track of all the problems a company is having and determine if this problem is companywide or only for certain individuals. I would send an email to tech support regarding this employee's computer. I would also follow up with a phone call to tech support to make sure they received my email if I have not heard back from them within an hour. With an email, the support personnel can see what is going on while on the phone with another person and might be able to handle the situation while on hold. With just a phone call, the support personnel might be on the phone and cannot answer. What form of communication would I use for letting all employees know about upcoming health care...
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...several factors in mind. Communication Guidelines * Understand the media type * Newspapers * Television * Radio * Understanding the Medias goals allows you to be prepared. * Perform preliminary discussion prior to the interview. Preferred Practices * Never Lie * If you do not know the answer, tell them exactly that. * Offer to find the answer * If you make a promise, keep it. (Harvey Wallace; Cliff Roberson) Communicating as a police Officer Date of publication Communicating as a police Officer Date of publication Training tips Training tips (Lake Tech, 2013) (Lake Tech, 2013) Candy Burtle CJA/304 Scott Mann Criminal Justice Training Job Aid (Brochure) 12/16/13 Candy Burtle CJA/304 Scott Mann Criminal Justice Training Job Aid (Brochure) 12/16/13 Future Solutions Now Future Solutions Now Testifying in court Communication Guidelines * Testify from the contents of the original police report * Testifying in court combines both written and oral communication Preferred Practices * Familiarize yourself with the case * Reports, statements, and depositions prepared by you * Be alert when testifying * Use good posture * Pay close attention so you can understand and give proper responses to each questions * Answer all questions Directly * Answer only question asked * Avoid volunteering information (Harvey Wallace; Cliff...
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...for personalisation of products will also become more and more important. The demand for regional customisation - where brands capitalize on local cultures -will appear. Regarding the women category, the trend is a rebound of products/brands with high fashion content for special occasion in the high end segment. For the leather goods, there is a strong growth across all geographies and an increasing men’s spending (especially in Asia). In terms of countries, China will keep driving luxury goods consumption. Central Europe, Brazil and the Middle East are becoming significant in this industry. At this stage, we are interested in launching high tech accessories on Asian market. The strategy we would like to implement is to give a fresh air to the brand Hermes while keeping its authenticity and prestige. We think of launching high tech accessories, such as mobile/laptop/tablets accessories, travel goods…These products could be customizable, launched for special occasions and have a social and environmental excellence built in. The core values will remain the same to meet consumers’ desire of authenticity in time of crisis. The counterfeiting is a potential threat for Hermes. It gives a bad image to Hermes...
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...interview, I was able to collect data from how to have skills on a Computer Specialist, how to work with people in a shop. Asking the questions I found Mrs.Cejas responses to be open-minded and straight to the point. Following the procedures of : 1) listening to the person's problem with their device weather it would in the pc, or a laptop, 2) Have patience of what they have trouble doing on their electronics and enhance their trouble in learning more on their piece of tech. As a Computer Specialist, someone who works with computers always have to be 100% As for Mrs.Yvette is responsible for carrying out any orders for customers technical assistance concerns as well for the rest of the...
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