...Residents’ Engagement and Communication Strategy 2009/10 Contents Introduction and background information Vision Values: the purpose of engagement Purpose of the Strategy Objectives: what will this strategy achieve? Levels of engagement Roles and Responsibilities 2 3 4 4 4 5 5 Residents’ Engagement and Communication Strategy 2009/10 1. Introduction and background information There are over 2000 flats situated in the Barbican Estate, the area surrounding the Barbican Centre. The Estate has two channels already in place which deal with issues on behalf of residents. These are: • The Barbican Association: a committee which represent residents’ views to the freeholder and manager of the Estate, the City of London. There are sub-committees covering specific areas such as planning, communications and security. The Association has 9 elected members and representatives from each block of flats, or ‘house’ • The Residents Consultation Committee. Formed in 2004 its formal remit is to represent the residents in their dealings with their landlord. The RCC leads on any matters that affect residents in their relationship with their landlord. Both committees have members in common, and their aim is to work together in the interests of residents. The Barbican Centre has primarily communicated with representatives from House Groups, although the Chair and Deputy Chair of the Residents’ Association are also invited to meetings and on email lists. Historically we have only heard from other...
Words: 1880 - Pages: 8
...have gotten the job but I knew that I just had to accept the inequalities that occurred in the industry, as women were seen lower than men and could only be junior management. Once I entered the large, high-ceilinged room, I detected rows and rows of workstations placed in compartments divided by shoulder high partition, this was only one out of many rooms. As I quickly glanced at different rows, one woman caught my attention with her red bloodshot eyes that were sagging with fatigue and purple marks on the bottom of her lashes indications of her restless night, I was intrigued to find out why she had been so restless but it was in no doubt the working time shift of middle of the night till early morning that cause this, the call centre ensured working hours tailored the western world time zone, as the customers were mainly from united kingdom or America. I marched over to row...
Words: 1047 - Pages: 5
...CosmoCall Universe™ 14 14. Recommendation for Legato 15 15. Conclusion 15 16. References 16 Introduction: Businesses are outsourcing their services to different corners of the globe these days in order to cut down on costs. Most foreign countries are outsourcing their services to countries where the minimum wage is low. India is recognized as one of the leading countries when it comes to the telemarketing industry, and has been able to generate profitable revenue. In the past few years a few companies have engaged themselves in building telemarketing industries and take advantage of the minimum wage as well. Legato Services Limited is the pioneer Call Centre as well as a Hosted Call Centre Service Provider and is in the forefront in the development of Call Centre industry in...
Words: 3698 - Pages: 15
...www.MA-Dissertations.com Dissertation Writing Service TABLE OF CONTENTS Abstract ........................................................................................................................................... 3 Acknowledgement .......................................................................................................................... 4 Plagiarism Statement ...................................................................................................................... 5 Chapter I: Introduction to the Study .............................................................................................. 6 1.1 Introduction to the Problem ............................................................................................... 6 1.2 Background of the Problem ............................................................................................... 7 1.3 Statement of the Problem................................................................................................... 8 1.4 Statement of Purpose ......................................................................................................... 8 1.5 Rationale ............................................................................................................................. 9 1.6 Aims and Objectives of Study:........................................................................................ 10 1.7 Research Question ..............................................
Words: 15850 - Pages: 64
...Title A study of marketing strategy of shopping centre for customer retention in Hong Kong Author(s) Chu, Ka-wai; Citation Issue Date 2009 URL http://hdl.handle.net/10722/128605 Rights The author retains all proprietary rights, (such as patent rights) and the right to use in future works. A STUDY OF MARKETING STRATEGY OF SHOPPING CENTRE FOR CUSTOMER RETENTION IN HONG KONG by CHU KA WAI DISSERTATION Submitted in partial fulfillment of the requirements for the degree of Master of Housing Management The University of Hong Kong December 2009 DECLARATION I declare that this dissertation, entitled A study of marketing strategy of shopping centre for customer retention in Hong Kong, represents my own work, except where due acknowledgement is made, and that is has not been previously included in a thesis, dissertation or report submitted to this University or other institution for a degree, diploma or other qualification. CHU KA WAI ii ACKNOWLEDGEMENT I wish to express my sincere gratitude to my supervisor, Dr. Eddie Hui, for his professional guidance and support. He has provided many valuable advices and opinions during my preparation of this research paper. Moreover, I would like to thank my interviewees for their valuable time to fill in the questionnaire. They made a lot of contributions in my data collection. I also want to take this opportunity to thank my friends, family and colleagues for their unfaltering...
Words: 18240 - Pages: 73
...organizational visits 6 3. Professional development from PALS 7 3.1 Commercial awareness 8 3.2 Communication skills 8 3.3 Leadership 9 3.4 Foreign language 10 4. Help in the future 10 Conclusion 11 Reference 12 LEARNING LOG 13 Introduction In this text, I will retrospect to the period doing the assignment and reflect how I developed professionally and personally. The first chapter gives a review of the group assignment and presentation. We took DHL call centre as the development subject, and analyzed the importance of establishing a new call centre based on the theories about the reasons of building call centre. Based on existing literature about call centres, we summered up the advantages of call centres and examine the current status of DHL, thus our analysis gives a theoretical and practical ground of building DHL new call centre (Bruce et al, 2010). Latter analyzed the factors influencing the success of call centres so that we can adapt right strategy and avoid big failure (Chiara et al, 2006). The main concern is to promote service quality in all dimensions and by scientific means. In the second chapter, I draw a line between what I noticed and perceived from visiting and interviewing activities and what I’ve learned in the module before. Besides, I will explain my understanding of PALS in the aspects of learning skills, practice, introspection, interaction, sharing and equal. A new participant like me who has never taken...
Words: 3806 - Pages: 16
...actively supports the project, such as orgainsing network session (Asia’s Convention City, 2010). Besides, convenient location and strong ownership background of Suntec Singapore are helping Suntec Singapore to be transformed by partnership. Reasons for Transformation of Suntec Singapore by partnership - Location factor Firstly, the district surrounding area forms a unique, self-contained and fully integrated convention city, so it is easily transforming to partnership as Suntec Singapore enjoying a prime central city location as Suntec Singapore offer direct access to 75,000 square meters of meeting place, 5.200 hotel rooms, 1,000 retails and 300 food and beverage outlets within 6 shopping malls and a world-class performing arts centre (Suntec Singapore, Our Venue Brochure). Furthermore, there will be no more than 15-minutes walk from Suntec Singapore and facilities were interconnected and well accessible via air-conditioned tunnel and covered walkways through unparalleled location (Asia’s...
Words: 1036 - Pages: 5
...if no one says anything.2. Why don't you drop by our place on your way home from work and I'll show you my new computer?3. This sweater might be nice for you. Why don't you try it on and see how it fits?4. My wife and I are going to the Bay Centre to pick out a new couch for our living room.5. The students really dressed up for their grad ceremony. One girl had a gorgeous silk dress on.6. I thought I had lost my passport, but I came across it when I was cleaning out my desk.7. Only half of the people who were invited to the party turned up, so it was a little boring.8. You'd better work hard at school or you'll wind up in some poorly paid job with no future.9. It took us a couple of hours to set up everything for the class party.10. They tore down the old school and are going to build a new one.11. Your idea sounds interesting...I'll think it over and get back to you tomorrow.12. Yuki drank six bottles of beer at the party and then passed out. We left her there sleeping on the sofa.13. I think I really screwed up with my new girlfriend. I forgot her birthday and then accidentally called her by my old girlfriend's name.14. He wanted to find out everything he could about his family's history, so he began searching on the Internet for information.15. We're looking forward to travelling to Mexico for a family holiday next spring.16. The secretary got engaged on the weekend, so she was showing off her new engagement ring to all her co-workers on Monday...
Words: 322 - Pages: 2
...Gimbal CONTEXT AWARE PLATFORM MOHHAMAD JUNAID ASHARAF | GAURAV VASANI | MOHAMMED SAALIK NAWAB | UDIT DIXIT CONTENTS Executive Summary ........................................................................................................ 4 Market Summary ............................................................................................................. 7 Target Market .............................................................................................................. 7 SWOT Analysis ............................................................................................................... 9 Strength ..................................................................................................................... 10 Interaction .............................................................................................................. 10 Content Feed ......................................................................................................... 10 Bluetooth Proximity Beacons ................................................................................. 10 Analytics ................................................................................................................. 11 Checkout option ..................................................................................................... 11 Opportunity ................................................................................................................ 11 Application...
Words: 3724 - Pages: 15
...d’Informatique et de Recherche Opérationnelle Université de Montréal, C.P. 6128, Succ. Centre-Ville Montréal (Québec), H3C 3J7, CANADA ABSTRACT In this review, we introduce key notions and describe the decision problems commonly encountered in call center management. Main themes are the central role of uncertainty throughout the decision hierarchy and the many operational complexities and relationships between decisions. We make connections to analytical models in the literature, emphasizing insights gained and model limitations. The high operational complexity and the prevalent uncertainty suggest that simulation modeling and simulation-based decision-making could have a central role in the management of call centers. We formulate some common decision problems and point to recently developed simulation-based solution techniques. We review recent work that supports modeling the primitive inputs to a call center and highlight call center modeling difficulties. 1 INTRODUCTION Call centers are an important component of the global economy. Around 3% of the workforce in the United States and Canada works at a call center (Call Center News Service 2001). More people in North America work in call centers than in agriculture. Most of the operating cost of call centers (around 3/4) is labor costs. These call centers handle customer support, phone orders and sales, marketing, governmental information services, emergency services (police, ambulance), etc. A current trend is...
Words: 678 - Pages: 3
...truly service customers.” As many customer service representatives are faced with the daily task of providing conflict resolution to often angry customers, it is very important that they feel empowered and trusted to make decisions that not only impact a company’s bottom line, but that also satisfies the customer’s original request or complaint (Ivancevich, 2010, p 393). Discussion of the Literature While many individuals utilize some type of customer service on nearly a daily basis, the majority of people do not understand the job competencies and necessary qualifications that are needed to be able to effectively handle inquiries and diffuse tense situations on a daily basis. In "An Empirical Study of Job Design in the Australian Call Centre Industry’ Bowden argues that the majority of customer service employees in call centers lack the necessary autonomy and authority needed in order to solve an issue directly without involving upper management. By providing employees with more direct individual authority, he argues that customers will receive...
Words: 2358 - Pages: 10
...WARNING: PHOTOSENSITIVITY/EPILEPSY/SEIZURES A very small percentage of individuals may experience epileptic seizures or blackouts when exposed to certain light patterns or flashing lights. Exposure to certain patterns or backgrounds on a television screen or when playing video games may trigger epileptic seizures or blackouts in these individuals. These conditions may trigger previously undetected epileptic symptoms or seizures in persons who have no history of prior seizures or epilepsy. If you, or anyone in your family, has an epileptic condition or has had seizures of any kind, consult your physician before playing. IMMEDIATELY DISCONTINUE use and consult your physician before resuming gameplay if you or your child experience any of the following health problems or symptoms: `` dizziness eye or muscle twitches disorientation any involuntary movement or convulsion. `` altered vision loss of awareness seizures RESUME GAMEPLAY ONLY ON APPROVAL OF YOUR PHYSICIAN. USE AND HANDLING OF VIDEO GAMES TO REDUCE THE LIKELIHOOD OF A SEIZURE `` `` `` `` Use in a well-lit area and keep as far away as possible from the television screen. Avoid large screen televisions. Use the smallest television screen available. Avoid prolonged use of the PlayStation®3 system. Take a 15-minute break during each hour of play. Avoid playing when you are tired or need sleep. Stop using the system immediately if you experience any of the following symptoms: ...
Words: 5318 - Pages: 22
...Communication Challenges & Strategies of Call Center Executives in Bangladesh BUS 251: Business Communication Prepared for: Mr. Khandoker Asef Safa Kabir Lecturer School of Business and Economics Prepared by: Name | ID# | Mahtab Hossain Khan | 1321135630 | Abhi Barua | 1410305630 | Rezwanul Islam | 1320502030 | Md Adeel Anjum | 1321311630 | Mohammed Ahsan ul Haque | 1320379030 | Section: 10 Summer 2016 North South University Acknowledgement First of all, we want to thank Almighty God to give us strength to work hard for preparing this report. The report is not only of our own hard works. There are many people who helped us a lot making this thing possible. Special thanks goes to Mr. Khandoker Asef Safa Kabir; without his co-operation and proper guideline, this report couldn’t become complete. We sincerely thank him for his tremendous support. A thanks goes to our course mates, family members, friends and relatives. Their unconditional support inspired us to go beyond our limit and to give our best preparing this report. Last but not the least, we thank those kind people who spent some of their precious time for participating our interview. Their co-operation helped us a lot to conduct the research and made our job very much comfortable. We sincerely thank these people and wish them all the very best. Letter of Transmittal July 30, 2016 Khandoker Asef Safa Kabir Lecturer, School of Business and Economics North South University...
Words: 8701 - Pages: 35
...How succesfull was domestic policy of Napoleon III? All was going well for Louis Bonaparte when he sat on the throne of France. It seemed that the lack of military genious that his uncle enjoed was replaced with the economic prosperity of the country which came with the affection of providence at the same time when he took his position as the Emperor of France. But overall, Napoleon III had an aim to maintatin his status quo, so according to that he change the features of his domestic policies from authotorian to liberal. These changes resoult mainly in succes. Aspects that changed in accordance to the transition of his ideology was, for example, the relationship with the Church. Napoleon knew that he would need the suport of the Church to approve his coup d'etat. The Legitimists among the clerigy view the Empire as a more Catholic friendly enviroment, and wealthy Catholics thought that the Emperor will, if suported, ensure prosperity for cleregy and religion from which Catholics of all social ranks will have benefits. Therefore, it is clear that the relationship during the reign of Napoleon III was largly pragmatic. Latter on, Napoleon tried to decrease the influence of Church in politics and familly lifes, but in the same time use clerigy as a tool to diminish the imapact of the press. I think this was succesfull because more room was left to people who specialised in economic and social matters and were, therefore more appropriatte for the course of development...
Words: 877 - Pages: 4
...It is important to make critical evaluations of news stories because there are many misleading articles that are based on opinion rather than actual facts. A writer need as many facts on a story as possible to convey the proper and accurate message to the reader, this allow them to know what is going on in the world around them. http://www.businessweek.com/articles/2012-06-03/actually-obama-is-running-a-positive-campaign gave very good detail about Obama running a positive campaign for the 2012. I believe the story was credible, being that it came from an interview with Obama’s chief strategist, David Axelrod. They gave good facts in the article that was provided. They took on the idea and put the negative and positive of both democrats and republicans. They showed a percentage of how each candidate faired when it came to advertising the truth. Not much examples of positive that Obama has accomplished was put on the article, but it was enough to make a compelling argument. The question of ‘How do we know that he has been running positive ad’s’ was asked, if it wasn’t advertised as much. The editor of the article stated that the positive ads were released only in the battle ground states, such as Florida, North Carolina, etc…. According to the ad, in these states national big wigs cannot see them, such as Bob Schieffer. The statement made by Axelrod seemed a bit opinionated It also seemed that they paid more attention to the number of ads given since the campaign began rather...
Words: 438 - Pages: 2
