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Information Technology at Homes Style

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Submitted By abhiram42
Words 591
Pages 3
The merger is of two different entities with different areas of operations such as travel packagers and end users (Customers). The company does not have a basic frame work in place. Organizational vision is not aligned with business units. The top management has made a decision of going for an ERP system with out taking feed back from hotel managers. They have not considered if the ERP would be in line with their business focus and would help in achieving their business goals. The vision was to get information technology to support the top management in controlling branding, marketing and operations. The entities of the company puts a strain on the information collection process and also in deciding what information need to be collected as the resorts deals with tours and conferences and the hotels have direct contact with customer who are making reservations. The business did not fully buy into the need for information management system. One person was brought onboard to understand the IT function and delivery challenge. Hotels confidential allows for increased risk protection and only gathers information for top management once a week. Clear reservations offers increased content management along with data mining capabilities, it also offers role based screens. Fred Gains wanted to go with clear reservations while Bonheur wanted hotels confidential which meant a problem with control and organization vision. The company should first have a frame work in place defining who would be making decisions either top management or the respective hotel managers and all the managers at the hotels have to be aware of it and have to agree to that management style. Organizational vision need to be communicated well to the bottom most level of management in the entities. The company needs to have formal process in information management in place and needs to follow them.

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