Essence Nail Studio
14131 Jeffrey Rd
Irvine, CA 92620
Tel: (949)788-7978

Informational Memorandum

Date: April 25, 2016

To: L. Bobby Papoulias, Professor

From: Nhi Do

Subject: Interview with Lynn Truong at Essence Nail Studio

This memo will summarize the information abtained in my interview with Mrs. Lynn Truong, Entrepreneur at Essence Nail Studio on March 20, 2016, regarding professional leading skills used in her particular workplace. According to Mrs. Lynn, the most two important factors attribute to her salon’s success are good customer services and high quality products.

Background
Mrs. Truong had established the salon for only five years, but it has been gaining numerous good reviews from customers. She has been a certified nail technician for over 15 years and has years of experience providing quality spa services. Essence Nail Studio has fully skilled from their quick pick-me-ups to the most luxurious and relaxing treatments. They deliver an exceptional experience that will surely leave their customers with a lasting impression.

Customer Service
One of the two most important business activities to the success of her salon is create a beautiful and relaxing atmosphere with friendly and professionally trained staffs. She believes in providing quality services with attentive customer care so that every customer becomes a loyal customer. Mrs. Truong has offered multiple additional cares at the salon:

* Provide complimentary wine and free Wi-Fi internet during treatment/ waiting. * Loyalty Reward Account: every 500 points earning (1 dollar spent = 1 point)
=> $14 off on service at salon. * Check-in: $5 off by check in on Yelp or Facebook.

High Quality Products
By keeping up to date on the latest nail trends and products, Mrs. Truong and her staffs make Essence Nail Studio becomes the leading nail salon and spa