...Innovative Widgets Customer Service Policy and Procedure Our vision is to become Australia leading widget manufacturer and supplier to the mining, industrial and domestic sectors through building excellent supply and communications lines with both internal and external customers A Family-owned and run Company, Operating from its founding location. Innovative Widgets is committed to strong traditions of providing great quality products and better service to keep our customers, and yours, happy and trouble free Purpose: this policy is to create and improve the standard to which our customer services and relations are maintained, to reduce the time in answering calls and dealing with customer enquiries, and improve procedure, ordering and overall sales targets or Comprehensive Performance Goals (CPG’s) Scope: The scope of this policy covers the delivery and management of Customer Services and CPG’s by employees and contractors of Innovative Widgets, and specifically the Customer services department, to both internal and external customers. Resources: Specific procedures for the implementation of this policy are available below, and on the company intranet. Responsibility: Responsibility for the implementation of this policy rests with employees and management of Innovative Widgets primarily residing with those employees in contact with other internal departments or who is the point of contact for external parties. . Relevant Legislation · Privacy Act 1998 (Cwlth) ...
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...Working safely with trees recommended practices for the amenity tree industry WORKING SAFELY WITH TREES Foreword The amenity tree industry presents a challenging and changeable work environment associated with a high rate of injuries and several fatalities – the majority involving unexpected falling trees and branches. Tree-related fatalities were examined in depth as part of the Work Related Fatalities Program – a joint venture involving the Victorian WorkCover Authority, the State Coroner’s Office and VIOSH Australia (University of Ballarat). The Tree Felling Safety Group (TFSG) was formed as a result of this work to promote health and safety in forestry, arboriculture and urban tree industries. The TFSG includes representatives from industry, local government, unions and WorkSafe Victoria – the operational name for the health and safety arm of the Victorian WorkCover Authority. The Group is keen to see potential solutions implemented to help to prevent death and serious injury involving tree workers. The development of this guidance material was a TFSG initiative. The result is a practical and user-friendly guide produced by industry representatives that aims to improve workers’ awareness and understanding of common hazards, risks and safety requirements, while assisting employers to meet their legal obligations. I urge everyone working in the amenity tree industry to use this booklet as a constant reference point, particularly supervisors and team...
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...Innovative Widgets customer service plan Vision • This is a statement of how you envision customer services being delivered in the future In five years’ time, Innovative Widgets will be the leader in customer service satisfaction, providing timely, responsive service with integrity, simplicity and a passion for excellence, while meeting or exceeding the customer’s expectations. Mission statement • This defines what a company will do to achieve its vision. It may include the company’s functions, goals and philosophies The mission of Innovative Widgets is to always convey a passion for the customer and to consistently deliver the best service experience. Innovative Widgets defines customer service as any activity provided by an Innovative Widget employee that enhances the ability of a customer to realize the full potential value of an Innovative Widget product or service before and after the sale is made, thereby leading to Customer Satisfaction and repurchase. Product standards • Provide a clear description of the product standards or specifications (page 27). • Use the information provided in the case study. • If the information for one aspect of the product is not available in the case study, use your own judgement to outline a reasonable standard. Product (widget) aspect Product standard or specification Dimensions Mean widget size = 10mm Tolerances +/- 3% variance (0.03) = all widgets including tolerances = 9.7mm – 10.3mm Pricing Competitive...
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...CUSTOM SERVICE PLAN FOR INNOVATIVE WIDGETS 1. MISSION * Innovative Widgets aims to deliver friendly, professional, innovative and quality service to all customers. We are living in a modern era, which is changing rapidly. We must have a far vision for a continuous business. Vision plays an important role for a long-term destination of our business. It provides pathway to our goal. * Our pathway is initialized with mission. In a result to declaration of our company’s purpose relative to our choices and innovates. Its objectives are to provide some varieties to the costumers, to create value and to make difference. 2. VISION: In future, Innovative Widgets will be considered a market leader in customer service. Our vision acts as wireframe for our business Our vision serves as the framework for our Roadmap and guides every aspect of our business by describing what we need to accomplish in order to continue achieving sustainable, quality growth. (a) People: Be a great place to work where people are inspired to be the best they can be. (b) Portfolio: Bring to the world a portfolio of quality product that anticipate and satisfy people's desires and needs. (c) Partners: Nurture a winning network of customers and suppliers, together we create mutual, enduring value. (d) Planet: Be...
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...Excel Excel ShortCut Keys and Tips Enter data by using shortcut keys To Complete a cell entry Cancel a cell entry Repeat the last action Start a new line in the same cell Delete the character to the left of the insertion point, or delete the selection Delete the character to the right of the insertion point, or delete the selection Delete text to the end of the line Move one character up, down, left, or right Move to the beginning of the line Edit a cell comment Create names from row and column labels Fill down Fill to the right Fill the selected cell range with the current entry Complete a cell entry and move down in the selection Complete a cell entry and move up in the selection Complete a cell entry and move to the right in the selection Complete a cell entry and move to the left in the selection Press ENTER ESC F4 or CTRL + Y ALT + ENTER BACKSPACE DELETE Enter the time Insert a hyperlink Complete a cell entry Copy the value from the cell above the active cell into the cell or the formula bar Alternate between displaying cell values and displaying cell formulas Copy a formula from the cell above the active cell into the cell or the formula bar Enter a formula as an array formula Display the Formula Palette after you type a valid function name in a formula Insert the argument names and parentheses for a function, after you type a valid function name in a formula Display the AutoComplete list CTRL + SHIFT + : (COLON) CTRL + K ENTER CTRL + SHIFT + " (QUOTATION MARK) CTRL...
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...Behaviors Select Window | Behaviors to open the Behaviors panel Select the Submit button on the form and then click the Add Behavior button in the Behaviors panel. A list of options that can be modified will appear. Select Validate Form (see figure below). The validate form dialog box should appear. In the fields box, select the information in the form that is required and select the Required check box. Click OK to close the Validate Form box and to implement the behaviors. Save the changes. Dragging AP Elements Display a template file Click on the blank page to deselect the AP elements. In the tag selector, click the <body> tag. Click Add Behaviors in the behaviors panel and select Drag AP Element. The Drag Ap Element dialog box will appear (see figure below). Select the Basic tag and from the drop down list Select the desired div. Click OK Select File | Save All to save the changes. Using Assets and the Dreamweaver Library Window | Assets. From the Main menu select The Assets panel should appear in the files panel. Select the Images group from the Assets panel. Click the desired photo to select it. Click and drag this file into the desired editable region and add alternate text. Select the Library group in the Assets panel. Then select the paragraph in the editable region and drag it into the bottom section of the Assets panel. An icon and Text box should appear. Name the icon and press Enter to update Library. Save...
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...Excel 2013 Help Page 1 of 8 Keyboard shortcuts in Excel This article describes what Key Tips are and how you can use them to access the ribbon. It also lists Ctrl combination shortcut keys, function keys, and some other common shortcut keys for Microsoft Excel 2013. In this article Keyboard access to the ribbon Will my old shortcuts still work? Ctrl combination shortcut keys Function keys Other useful shortcut keys Keyboard access to the ribbon If you're new to the ribbon, the information in this section can help you understand the ribbon's keyboard shortcut model. The ribbon comes with new shortcuts, called Key Tips. To make the Key Tips appear, press Alt. To display a tab on the ribbon, press the key for the tab—for example, press the letter N for the Insert tab or M for the Formulas tab. This makes all the Key Tip badges for that tab's buttons appear. Then, press the key for the button you want. Will my old shortcuts still work? Keyboard shortcuts that begin with Ctrl will still work in Microsoft Excel 2013. For example, Ctrl+C still copies to the clipboard, and Ctrl+V still pastes from the clipboard. Most of the old Alt+ menu shortcuts still work, too. However, you need to know the full shortcut from memory — there are no screen reminders of what letters to press. For example, try pressing Alt, and then press one of the old menu keys E (Edit), V (View), I (Insert), and so on. A box pops up saying you're using an access key from an earlier version of Microsoft...
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...Calculator Program: import java.awt.*; import javax.swing.*; public class Calculator extends JFrame { JTextField display;// Display text field. JPanel buttonPanel;// Panel for buttons. JButton buttons[];// Array to create button objects. Calculator() { super("Calculator");// Gives the frame the title of Calculator. display = new JTextField();// Creates and stores the object of the text // field in the display. buttons = new JButton[16];// Array made up of 16 variables to signify // buttons. buttons[0] = new JButton("7");// Seven button. buttons[1] = new JButton("8");// Eight button. buttons[2] = new JButton("9");// Nine button. buttons[3] = new JButton("/");// Divide button. buttons[4] = new JButton("4");// Four button. buttons[5] = new JButton("5");// Five button. buttons[6] = new JButton("6");// Six button. buttons[7] = new JButton("*");// Multiply button. buttons[8] = new JButton("1");// One button. buttons[9] = new JButton("2");// Two button. buttons[10] = new JButton("3");// Three button. buttons[11] = new JButton("-");// Subtract button. buttons[12] = new JButton("0");// Zero button. buttons[13] = new JButton(".");// Dot button. buttons[14] = new JButton("=");// Equals button. buttons[15] = new JButton("+");// Add button. buttonPanel = new JPanel();// Creates panel for buttons. buttonPanel.setLayout(new GridLayout(4, 4, 5, 5));// Sets the layout of // the...
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...Patient Demographics MU Core Set 7 Record Pt Demographics: Sex, race, ethnicity, date of birth & preferred language. More than 50% MU Menu Set 4 Send reminders to patients via communication preference (recall) for follow up care. More than 20% of pts 65 & older or 5 & younger Launching Product Login Maneuver Keyboard • Can use mouse • Keyboard (alt & underlined letter) • Tab or Enter-most efficient way to move from field to field (beginning of field) • Shift, tab – takes you back to previous field • Use end/home keys • Arrow keys • Ctrl+C=Copy • Ctrl+V=Paste • Ctrl+X=Copy/Cut • Ctrl+N = Next Tab • Ctrl+B = Prior Tab Search for Patient – in Pt Demographic Screen 7 Different Ways Add a New Patient Begin name w/ZZ for practice patients Special & Unique Features: Logoff takes you out and back in to the exact patient and exam tab on this station ACCESSING RECORD • Choose the option Exam • Choose the Medical Bag Icon OPTIONS ADD • Add New • Choose the proper layout o Default o Show some of the other layouts – Transfer Paper SUMMARY TAB • Do Not Fill out the Summary Tab – will auto fill from other tabs • Overview of information entered for the date of service and historical data for sub folders CHIEF COMP - Chief Complaint/History of Present Illness • Logic Fields – easy check boxes o New Patient o Consult – Medicare no longer reimburses for Consultations **Yellow fields represent exam logic fields. They enable the system...
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...Getting Started * Menus * Shortcut menus * Toolbars * Customizing toolbars Working With Files * Creating and opening documents * Saving documents * Renaming documents * Working on multiple documents * Close a document Working With Text * Typing and inserting text * Selecting text * Deleting text * Undo * Formatting toolbar * Format Painter Formatting Paragraphs * Paragraph attributes * Moving, copying, and pasting text * The clipboard * Columns * Drop caps Styles * Apply a style * Apply a style from the style dialog box * Create a new styles from a model * Create a simple style from the style dialog box * Modify or rename a style * Delete a style Lists * Bulleted and numbered lists * Nested lists * Formatting lists Tables * Insert Table button * Draw a table * Inserting rows and columns * Moving and resizing a table * Tables and Borders toolbar * Table properties | | | | Graphics * Adding clip art * Add an image from a file * Editing a graphic * AutoShapes Spelling and Grammar * AutoCorrect * Spelling and grammar check * Synonyms * Thesaurus Page Formatting * Page margins * Page size and orientation * Headers and footers * Page numbers * Print preview and printing Macros * Recording a macro * Running a macro Table of Contents * Mark TOC entries * Generate a table of contents Web Wizard * Using the Web Wizard Creating Web Pages...
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...Caravan Park Bookings System Creating the Data Entry Form based on multiple tables to enter a booking, a Mainform/Subform Choose Create form by using wizard The purpose of this form is to enter a booking, in a user-friendly manner using the data that is available in appropriate tables. A wise choice of fields can save time on re-designing, once you practice these steps. As a customer activates a booking choose (appropriately) some or all of the fields from the Customers table, then select all of the fields from the Bookings table and then choose (appropriately) some of the fields from the Sites table. Click next and the wizard will show you a view of what the layout of the form will look like, organised by Customers. There are two forms, where one is a subform of the other, the mainform. Therefore title the two forms appropriately, with almost the same name, for example Bookings Mainform Bookings Subform Next validate that you can enter a booking for an existing customer booking a site. Consider the data the user enters and the data supplied by the system. choose a Customer and enter a site ID choose a date enter a duration Delete the Bookings label in the subform as it takes up too much space. The end result should be to make the subform show as many records as possible, or in other words it should take up the majority of the form. Position the fields in both the mainform and subform to take up less space. Creating a drop-down list (combo box) to select a site Rather...
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...RadioButton public class RadioButton extends CompoundButton java.lang.Object ↳ android.view.View ↳ android.widget.TextView ↳ android.widget.Button ↳ android.widget.CompoundButton ↳ android.widget.RadioButton Known Direct Subclasses AppCompatRadioButton A radio button is a two-states button that can be either checked or unchecked. When the radio button is unchecked, the user can press or click it to check it. However, contrary to a CheckBox, a radio button cannot be unchecked by the user once checked. Radio buttons are normally used together in a RadioGroup. When several radio buttons live inside a radio group, checking one radio button unchecks all the others. See the Radio Buttons guide. XML attributes See CompoundButton Attributes, Button Attributes, TextView Attributes, View Attributes Summary Inherited XML attributes From class android.widget.CompoundButton From class android.widget.TextView From class android.view.View Inherited constants From class android.view.View Inherited fields From class android.view.View Public constructors RadioButton(Context context) RadioButton(Context context, AttributeSet attrs) RadioButton(Context context, AttributeSet attrs, int defStyleAttr) RadioButton(Context context, AttributeSet attrs, int defStyleAttr, int defStyleRes) Public methods CharSequence getAccessibilityClassName() Return the class name of this object to be used for accessibility purposes. void...
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...IT Services Microsoft Access 2010™ An Intermediate Guide (Level 2) Contents Introduction ..............................................................................................................1 Speeding up Table Creation ................................................................................2 Using Datasheet View ...........................................................................2 Using a Table Template .........................................................................3 Input Masks ...............................................................................................3 Importing Tables .....................................................................................3 Relationships .............................................................................................................4 Finding Unmatched Records ...............................................................................6 The Find Unmatched Query Wizard .................................................7 Action Queries ..........................................................................................................7 Make-Table Queries ...............................................................................7 Delete Queries .........................................................................................8 Append Queries .......................................................................................8 Update Queries ................
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...User Interface Design Coverage: This chapter teaches you to use additional controls to build application forms. These controls include: TextBox, MaskedTextBox, RichTextbox, GroupBox, CheckBox, RadioButton, and PictureBox. You will learn how to lay out a form and set various properties to change the appearance and behavior of controls. Programming topics include clearing TextBox controls, changing text color, concate INTRODUCTION Chapter 2 In-Class Project The in-class project for this chapter uses numerous controls. You will build a project form that is similar to that shown below. It will include the following new controls: TextBox MaskedTextBox GroupBox RadioButton CheckBox PictureBox GroupBox Control A GroupBox control is used to group or contain other controls. It is used to organize a form into different sections and this can make the form easier for an application user to use. Name property – most of the time you will not bother to name a GroupBox control because they are rarely referred to when you write programming code – if you were to name the control, a name such as StudentInformationGroupBox would be appropriate. Text property – displays the words in the upper left corner of the GroupBox control. If you leave the Text property blank, the GroupBox looks like a rectangle. The form above has three GroupBox controls with Text property settings of Student Information...
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...Teaching Computer Skills To Children with Visual Impairments: A Concept-Based Approach | [Graphic. Three color photos are standing side-by-side. In the first, a young teen-age boy is typing on a computer keyboard and smiling. In the second, a man is sitting in front of a computer reading using his refreshable braille display. In the third, three children are in a computer lab. All three have headphones. One is looking at the screen and one is listening to the output. (The face of the third child is blocked by the head of the second). End of graphic description]Joanmarie Diggs, M.Ed.The Carroll Center for the Blind 2002 AER International Conference 20 July 2002We know….The world is made up of objects whose function and form dictate how we access and use these objects. Children who are blind or visually impaired need concrete, hands-on experiences so that they can understand the world around them and can independently and safely interact with the objects they encounter.Similarly….The Windows Operating System is made up of objects whose function and form dictate how we access and use these objects. As with accessing objects in the environment, people who are sighted have visual information about the form and function of Windows objects and controls. In addition, a mouse user can access all windows controls in the same way: clicking on them. Children who are blind or visually impaired need to understand the form and function of these objects and controls so that they can independently...
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