...Integrating Culture and Diversity in Decision Making: The CEO and Organizational Culture Profile xxxxxxxx yyyyyyyyyyy BUS 520 – Leadership and Organizational Behavior January 27, 2014 Provide a brief (one [1] paragraph) description of the organization you chose to research. Southwest Airlines was founded in 1971 by Herb Kelleher and Rollin King to provide frequent, low cost airline service in busy markets less than 500 miles apart. “Southwest Airlines is now America’s largest low-fare carrier, serving more Customers domestically than any other airline with a unique combination of low fares, no annoying fees, friendly Customer Service delivered by outstanding People, safe and reliable operation, and an extraordinary corporate Culture that extends to the communities it serves” (Southwest Corporate Fact Sheet, 2013, pg.1). The company has been in operation for 42 years and has returned a profit every year except for the first year (Southwest Corporate Fact Sheet, 2013). Even after September 11th, 2001, the company made a profit without layoffs or furloughs (Reingold, 2013). Examine the culture of the selected organization. As stated in Southwest Airline 2009 Corporate Report, “Our unique airline Culture enables our Family of Employees to provide the highest quality Customer Service. Our valued Customers return to Southwest Airlines because of our People. Our People listen to the Customer’ suggestions create innovative programs that make their lives easier, and...
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...Integrating Culture and Diversity in Decision Making: The CEO and Organizational Culture Profile April Smith The organization I chose to research and discuss on is Zappos. Many individuals enjoy this organization because it is an online shoe store that sells name brand designers that is half the priced than an original shoe store within a mall. Nick Swinmurn, who started the online shoe retailer Zappos.com, founded this organization in 1999. His original idea was to generate a web site that presented great quality of selections of brands, styles, colors, sizes, and widths of the shoes. By 2010, Zappos had grown so much that there was need to restructure the company so that we could continue to offer customers the very best service possible. For us to have the flexibility to possibly sell anything and everything one day, we needed to make this change. On May 1, 2010, Zappos was restructured into ten separate companies under the Zappos Family umbrella "The Zappos Family Story." Zappos is just like any other organization that holds a culture of values of their organization. There unique culture provides ten family core values that their organization stand firm about business. Their first value is Deliver WOW Through Service, at Zappos anything worth doing is worth doing with WOW. They distinguish that value short and simply but it encompasses things with the organization. The philosophy at Zappos is to WOW...
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...levels of an organization. Appendix A 1. Assessment: A Twenty-First-Century Manager | 2. PMF Score: __8___ | | 3. Assessment: “TT” Leadership Style Assessment | 4. “Transformational” Leader Score: ___9__ | 5. Transactional” Leader Score: __9___ | 6. Assessment: Intuitive Ability | 7. Intuitive Score: __8___ | | 8. Assessment: Conflict Management Strategies | 9. Yielding tendency: _12____ | 10. Compromising tendency: 10_____ | 11. Forcing tendency: __11___ | 12. Problem-solving tendency: _12____ | 13. Avoiding tendency: _12____ | | | 14. Assessment: Time Management Profile | | 15. Score: __11_ | 16. Interpretation: | 17. Assessment: Organizational Design Preference | 18. Score: __49___ | 19. Assessment: Which Culture Fits You? | 20. Score: ___4__ | | | | | Having the capability to be both a transformation leader...
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...Integrating Culture and Diversity in Decision Making: The CEO and Organizational Culture Profile Sallie Holmes-Gray Dr. Danielle Camacho Leadership & Organization Behavior July 28, 2013 Introduction In my research I will description of Google. It will give the description of the culture and factors of the organization. The aspiration of the organization and what need to be done when and if changes is needed in case of a decline in demands is needed. Integrating Culture and Diversity in Decision Making: The CEO and Organizational Culture Profile Google was founded by Larry Page and Sergy Brin in 1998. This company offer products beyond it search. The most striking thing about Google is its internal consistency. This organization is overbuilt to be stronger than it has to be. Its extravagance talent and skills are allowing it crucial flexibility the ability to experiment, to try many things at once. It is a gauging phrases appearance on a WEB page. The meaning of culture is the learned and shared way of thinking and acting among a group of people or society. The culture of this company is to maintain the openness often associated with startups. The hiring of people for the organization are the ones who are smart, very determined and have the ability to out weight experience. Google couture revolves around their mission to make it accessible and useful throughout the world. They live and breathe a culture of openness. Google culture is to encourage...
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...Integrating Culture and Diversity in Decision Making: The CEO and Organizational Culture Profile Rebecca Y. Kuykendoll Dr. Phyllis Parise BUS520 April 29, 2013 Integrating Culture and Diversity in Decision Making I began my research based on things I love, which are to travel and buy shoes. I finally settled on Zappos. “In The Beginning - Let There Be Shoes” Zappos was created in 1999, by Nick Swinmurn who was walking around a mall in San Francisco looking for a pair of shoes. One store had the right style but not the color and vice versa. Nick, walking from store to store, and finally went home empty-handed and frustrated. Nick also tried looking for his shoes online and was again unsuccessful. Long story short, Nick decided to quit his day job and start an online shoe retailer... and Zappos.com was born! The original idea was to create a web site that offered the absolute best selection in shoes in terms of brands, styles, colors, sizes, and widths. Over the past 9 years, the brand and aspirations have evolved, and in addition to offering the best selection, with the goal to be the company that provides the absolute best service online -- not just in shoes, but in any category. Zappos vision: • One day, 30% of all retail transactions in the US will be online. • People will buy from the company with the best service and the best selection. • Zappos.com will be that online store. Zappos believe that the speed at which a customer receives an online purchase...
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...Integrating Culture and Diversity in Decision Making: The CEO and Organizational Culture Profile Tracee D. Smith BUS520-Leadership and Organizational Behavior Dr. Thomas Schfefer May 4, 2014 Organizational culture is the shared set of beliefs and values within an organization this is the way that a company separates itself from their competitors company culture not be made up or faked. . (Schawbel, 2013) In this paper I am going to investigate the corporate culture if Google Incorporated. Google was founded in 1998 by Larry Page and Sergey Brin who met while attending Stanford University in 1995. What is Google’s organizational culture? Google’s culture is represented in several ways which include their managerial structure, the way that the treatment of employees. The culture that Google has developed is one of openness and being a company of progression, which making the employees the center of this progression. . (Schawbel, 2013) The organizational culture at Google can be described to be Google’s main focus is to continue to make progress through employee comfort and satisfaction. Google is a company when the founders still do the work that the lower level employees do. With the company having a flat organizational structure which gives the lower level employee’s the opportunity to make decisions about the direction of the company. (Google Company Website) Google has embodied this culture because they wanted to have their focus be on their employee’s. Google...
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...Assignment 2: Integrating Culture and Diversity in Decision Making: The CEO and Organizational Culture Profile Due Week 4 and worth 100 points Choose one (1) of the following organizations to research: Google, Zappos, Southwest, Hewlett Packard, Xerox, W.L. Gore, DuPont, or Procter & Gamble. Use a variety of resources (company Website, newspaper, company blogs, etc.) to research the culture of the selected organization. Note: Use Question 6 as your conclusion. An abstract is not necessary for this assignment. Write a three to four (3-4) page paper in which you: 1. Provide a brief (one [1] paragraph) description of the organization you chose to research. 2. Examine the culture of the selected organization. 3. Explain how you determined that the selected organization showed the signs of the culture that you have identified. 4. Determine the factors that caused the organization to embody this particular culture. 5. Determine what type of leader would be best suited for this organization. Support your position. 6. Imagine that there is a decline in the demand of product(s) or services supplied by the selected organization. Determine what the change in culture would need to be in response to this situation. 7. Use at least three (3) quality academic resources in this assignment. Note: Wikipedia and other Websites do not qualify as academic resources. Your assignment must follow these formatting requirements: • Be typed, double spaced,...
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...Assignment 2: Integrating Culture and Diversity in Decision Making: The CEO and Organizational Culture Profile at Xerox Corporation Johan Patel Dr. Carla Henryhand BUS520: Leadership and Organizational Behavior November 30, 2014 Introduction What is a company that comes to mind when thinking of a world-wide leader in office printing and supplies? Xerox Corporation is the leader in business process and document management solutions. They provide goods, such as printers, copiers, and fax machines, as well as services, such as document management, solution planning, and application design and development services (Professional Support Services, 2010). They are located in 180 companies and provide these goods and services throughout the world. Culture The culture that is present at Xerox Corporation is unique to those of its competitors. The CEO for the company is a female that has been with the company for a long time and it is rare to see females in that type of leadership role. Also, Xerox has over 140,000 employees all over the world and that gives them a cultural edge over the competitors (Xerox Diversity, 2009). With the different goods and services that Xerox provides, they have multicultural expertise in fields such as healthcare, IT, transportation, document management, and HR. Also, by bringing in cultural differences into the company, they are able to get different viewpoints of how things might be more effective if done a certain way. Xerox has made three commitments...
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...Integrating Culture and Diversity in Decision Making: The CEO and Organizational Culture Profile Strayer University Leadership and Organizational Behavior Business 520 Provide a brief (one [1] paragraph) description of the organization you chose to research. Examine the culture of the selected organization. Explain how you determined that the selected organization showed the signs of the culture that you have identified. Determine the factors that caused the organization to embody this particular culture. Determine what type of leader would be best suited for this organization. Support your position. Imagine that there is a decline in the demand of product(s) or services supplied by the selected organization. Determine what the change in culture would need to be in response to this situation. The company that I chose to research was Zappos. Zappos started off as an online shoe company founded by Nick Swinmurn in 1999, as a result of his inability to find a pair of Air walk shoes. Since its founding Zappos has become the largest online shoe store in the world. In 2007 they branched out to selling apparel as well. In 2008 the company reached 1 billion in annual sales, and in 2009 debuted at #23 on the Forbes list of Top 100 best places to work. (www.forbes.com). In July of 2009 Amazon.com purchased Zappos. The main concerns of the CEOs of Zappos were to maintain the same level of customer service that had grown their customer base to where ti was. Zappos wishes for...
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...their cup of coffee was made specifically for them. Upon entering any Starbucks, one is greeted with a variety of drinks in three different sizes and a assortment of pastries and snacks to pair with them. Every order is accompanied by the customer’s name, which makes calling out an order much easier and friendlier.. That feature alone helps to build a community between the company and its patrons. Suggestions like these and others have helped to contribute to the success of Starbucks. The success of Starbucks is not only local but also a global success. Success of any company has a foundation in the organizational culture of a company. Overview of Starbucks The first Starbucks opened in Seattle, Washington in 1971 (“Our Heritage”). Starbucks prided themselves on fresh brewed coffee from the world’s best and freshest coffee beans. Ten years later, Howard Shultz became the CEO of Starbucks. Howard Shultz was born and raised in Brooklyn, NY. He attended Northern Michigan University on a football scholarship. After graduating, Shultz sold kitchen appliances before landing a job with Starbucks as a marketing representative (“Forbes 400”). A year after joining the Starbucks, Shultz visited Italy where he was exposed and inspired to a coffee shop that featured some of the aspects such as a espresso bar. With these features in mind, Howard returned to Starbucks with the idea of adding an espresso bar but was denied the opportunity to include the feature in the Starbucks shops....
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...Integrating Culture and Diversity in Decision Making: The CEO and Organizational Culture Profile Trinna Filbert Dr. Elizabeth Delone BUS 520 May 8, 2014 W. L. Gore and Associates is a company founded in 1958 by Bill and Vieve Gore. It is an inventive technology enterprise who works to discover innovative products. Numerous products from GORE-TEX fabric, cable wiring, electronics, medical devices, pharmaceutical, tubing, and sealants. The organization is referred to as a team-based and flat lattice organization. There is no chain of command; employees are referred to as associates. Associates and Professional staff are free to speak to one another in their multi-disciplined team. It provided electrical products until the discovery of polymer fabric that is now used as a basis for all the products in the medical and industrial markets. There are four practices the Gore utilizes to hire such associates. The associates networks various self organized groups such as Native American, Asia, Latino-Hispanic, LGBT, physically challenged, veterans, African-American, female associates and white male. Next is their recruiting strategy. The company targets certain universities, career fields and organizations. They choose the brightest and the best. The internet in addition to diverse publications and firms are also tools for finding quality. Third is diverse awareness. All associates are given the opportunity for growth and advancement in the company. They are encouraged...
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...Integrating Culture & Diversity in Decision making: The CEO & Organizational Culture Profile Cassandra Numa Michel Strayer University Leadership & Organizational Behavior BUS 520 Dr Jelena Vucetic August 24, 2014 Google is one of the top companies in the world and the leading search engine site. As well-known as Google is for its tech ventures, it may be as equally well known for its organizational culture. The company’s infamous campus is located in California and is equipped with all of the creature comforts that you might expect at a resort, not a company. From the cafeteria which serves gourmet meals, to the outdoors activities that encourage biking, volleyball and more during breaks from a grueling day (Evans, 2014). Staff can take naps as needed, have access to haircuts on-site, enjoy free health and dental benefits, enjoy on-site massages, swimming and volleyball and more (Kim, 2014). The culture centers on taking care of the staff, who will in turn work that much harder for the company. Google is an example of an adhocracy culture. These cultures tend to be very dynamic in nature and encourage bold, big ideas from the staff. Google is the very definition of this, in the way that the staff is cultivated and in the way that the company continue to innovate in a field where it could start to feel like it’s all been done before. Google shows signs of this in a number of ways, both in the way that it finds and recruits the best and brightest minds and...
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...Integrating Culture and Diversity in Decision Making: The CEO and Organizational Culture Profile Week 4, Assignment 2 Leteshia Holt Dr. Stephanie Lyncheski BUS 520 November 4, 2013 P&G is a multinational consumer goods company. It’s the 4ths largest corporation in the world and is Fortune’s 6th most admired company. P&G serves approximately 4.8 billion people worldwide with its brands. Their community consists of operations in 75 countries and 126,000 employees worldwide. P&S consist of 50 leading brands, which are some of the world’s most well-known household names. Half of the leading brands are billion dollar brands, generating more than $1 billion in annual sales. P&G’s purpose is to provide branded products and services of superior quality and value that improve the lives of the world’s consumers. They want to ensure the consumers always remember their brand, which will enable their employees, shareholders, and communities to be successful as well. P&G focuses on a diverse and inclusive work culture. They like to channel every employee’s individual differences and create some of the best leadership teams. By combining the different skills sets, P&G capitalizes on each unique benefit to ensure the organization excels. P&G’s philosophy is to rotate their senior executives often, intentionally, to keep fresh ideas and to remain in tune with the current trends. They track the performances of every...
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...Integrating Culture and Diversity in Decision Making: The CEO and Organizational Culture Profile Monique Jerry Strayer University BUS 520: Leadership and Organizational Behavior Dr. Nicole Ortloff February 2nd 2014 1. Provide a brief (one 1 paragraph) description of the organization you chose to research. The company that I chose to research is the company Google. Everyone is aware of Google. It is the most widely used search engine in the world. Google is considered to be one of the best, if not the best search engine of all time. The company Google is considered to be a technological giant and a threat to other tech giants, for example Microsoft. Google’s creators Larry Page and Sergey Binn, started this company in 1995. Google was first developed to be a search engine, but it has crown to the point where it can be used as an internet browser also. Unlike its competitor Microsoft Internet Explorer, it has to be compatible with certain browsers in order to function at its fullest potential. 2. Examine the culture of the selected organization. Google’s corporate culture began with its founder’s philosophy, the famous 10 tenets. (Lisa Jackson 2013). And since Google is still controlled by its founders, that means that the culture in part of the company’s mantra. Google’s founders Larry Page and Sergey Binn believe that trust is one of the most important aspects for the culture at Google. Google mission is a culture of choice. That is they are not a conventional...
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...Integrating Culture and Diversity in Decision Making: The CEO and Organizational Culture Profile John Daniels Bus 520 Dr. McGrath November 30, 2014 1. Provide a brief (one [1] paragraph) description of the organization you chose to research. Southwest airlines is a North American airline that is head quartered at Loves Field in Dallas Texas that started flights in June 18, 1971. Since its inception it has been a low cost, customer focused airlines, that offers leather seating and full size cabins. Southwest have 46,000 employees that handle more the 3,600 flights daily, throughout 93 destinations in 40 states, the District of Columbia, the Common Wealth of Puerto Rico and five near-international countries. http://www.swamedia.com/channels/Corporate-Fact-Sheet/pages/corporate-fact-sheet. 2. Examine the culture of the selected organization. Southwest has three main values that motivate all of its employees. They are a warrior spirit, a servant heart, and a fun-luving attitude (the way Southwest spells “love”). A warrior spirit is in reference to an employee to “take the initiative” or “care about your customers” This spirit means being fearless in terms of delivering the product. The servant heart refers to the aspect of treating others with respect provide what the customer needs in a cost efficient manner. The fun-luving attitude is that the employee should not take themselves to seriously. These cultural values start from the interview and last throughout...
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