...MEMO The case described about the company InterClean, Inc, shows that it is fairly large company in the sanitation industry with existing success track record. Their products are of high quality that brought them big and loyal customers. The ambitious CEO, David Spencer, decide to move the company towards service oriented offering. Based on the water cooler conversations, we realize that the company is not doing very good in the last year. From the results of the HR interviews, we know that the company employees are very diverse. Explain how a manager’s behavior can affect the productivity of his or her workers. In the case described, CEO, David Spencer communicated his intention of a major upcoming change through a companywide email communication. Later HR Vice President, Janet Durham, started working with her HR Team to come up with a plan that is suitable for training the employees and sales persons. After Janet’s email the HR team is going to start thinking about the training strategy. And later VP of Marketing, Tom Jennings, informed that he overheard the sales reps that he is concerned about. Later on February 7th, 2005, David Spencer had the executive meeting to get their alignment. This sequence of scenario shows the CEO communicated premature information to entire employee community entirely as a surprise. He does not have a training plan in place before communicating. He did not communicate this plan with the company executives before announcing the plan. This...
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...Imagine you are a midlevel sales manager at InterClean, Inc. with three first-level managers under your responsibility. In response to a merger that is about to take place with EnviroTech, you have been instructed to draft a memo to your supervisory team about the importance of the behavior exhibited by managers. Review the InterClean–EnviroTech Merger Scenario on the student website. Write a 700- to 1,050-word memo that includes the following information: Explain how a manager’s behavior can affect the productivity of his or her workers. Describe the types of management action that align with employment laws and those that do not. Describe best practices for working within a diverse work environment. Note. Be sure to draw from your experiences and readings for each aspect of your memo. APA format is not required for this memo; however, you must include a title page and a references page. MEMORANDUM To: First-level Managers From: Sanjay Patel, Sales Manager Re: InterClean – EnviroTech Merger Date: February 21, 2011 First and foremost I would like to confirm the rumors you have been hearing about InterClean merging with EnviroTech. This is an exciting time for InterClean, as we look at this merger as a great opportunity for our company to gain market share and build for future success. While this merger may cause some uneasiness among our employees, it is vital for our management team to stay professional and address our employees concerns thru...
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...InterClean Memo to Managers Pamela Trombero Human Capital Management HRM/531 April 26, 2010 Janis White, SPHR Memo To: InterClean Supervisory Team Date: April 26, 2010 From: Pamela Trombero Subject: Merger and Management Behavior The purpose of this memo is to explain a recent acquisition between InterClean, Inc., and EnviroTech, and to discuss management’s behavior affecting productivity, employment laws, and working within a diverse environment. As you are aware, EnviroTech has been acquired and will fully merge with InterClean, Inc. in the coming months. The merger between InterClean, Inc. and EnviroTech places the organization in a position to dominate the sanitation industry. This is clearly an opportunity for our organization as we move in our new strategic direction. As a first-line management team, my expectation is that this merger happens with as few issues as possible. I am counting on you to be honest and open with your staff, and to answer any questions they may have. Change is not easy, and I am relying on you to hold regular staff meetings to discuss EnviroTech staff entering the InterClean, Inc. family, and to address rumors flying around that are unfavorable. As our organization grows and moves on to becoming one of the largest autonomous cleaning industries in the market for both commercial and institutional organizations, I would like to remind you of some of your management responsibilities. Management behavior can sometimes impact worker productivity...
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...InterClean Merger Memo HRM 531 COMPANY MEMORANDUM To: Sales Supervisory Team From: Jane Doe, Sales Manager Date: ------------------------------------------------- Re: InterClean Merger ------------------------------------------------- Some uncertainty has been raised by the approaching merger between InterClean and EnviroTech among present employees. Employee morale and trust in management has diminished because of circulating rumours. Management’s demand to carry positive information to the employees about this merger will open endless opportunities to the personnel and provide the firm a competitive advantage. The administration team is key in helping our employees fully comprehend the brand new focus of the organization, and much more importantly, they will need to consider that their jobs are protected. In the transformation stage supervisors will need to keep employees stay well informed of the changes that may take place throughout the merger. The responsibility will lie with direction to describe the skills and evaluation procedure to minimize the anxiety about any possible job loss. The assessment procedure will concentrate on both InterClean and EnviroTech regions of staffing, retention, improvement, adjustment, and managing to guarantee a smooth transition and to calm employee worries. Many employees from midlevel management will need to reduce stress levels, worries and questions on how precisely this transition will probably affect them and the way...
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...Behavior | InterClean, Inc. | Memo To: InterClean, Inc. Sales Managers From: Nancy Fisher, VP Sales Manager CC: David Spencer, President and CEO; Janet Durham, Vice President of Human Resources Date: [ 9/27/2010 ] Re: Merger: InterClean, Inc and EnviroTech As you are all aware, InterClean, Inc. officially has announced the merger with EnviroTech, one of our major domestic competitors in this market. With this acquisition, InterClean has taken a giant step in achieving domestic market control in the sanitation industry. In addition, the service expertise that comes with EnviroTech fit together perfectly with our new strategic direction. This merger creates what we believe will be a very compelling value proposition for our employees, customers, and communities with significant potential for even new growth. With the knowledge of both companies combined into one, we fully expect to reach our sales goals for the next year, which should increase profitability by 40%. Over the next four months, we will be working to merge about 60 EnviroTech sales staff and operations specialists into the InterClean structure (University of Phoenix, 2010). This will roughly coincide with launching a major media onslaught to announce our new service focus (University of Phoenix, 2010). Managers keep in mind there maybe staff affected by this merger. Mergers are never easy on employees, and as managers we need to be contingent of all feelings and emotions that come along with mergers. All mergers...
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...Best Practices in a Diverse Work Environment Melody Nelson HRM 531 October 18, 2010 Caroline Willett | InterClean, Inc. | Memo To: First level managers From: Melody Nelson CC: Date: October 18, 2010 Re: InterClean, Inc and EnviroTech Merger Transition Merger Transition The merger between InterClean an EnviroTech is in its final stages. As in any situation involving change, there will be some uncertainties and insecurities among the staff and it is the responsibility of all management personnel at all levels to effectively deal with these issues. However, setting a good foundation and following through with good communication, uncertainties and insecurities will be kept at a minimum. Following are a few ways you can make a significant contribution toward that goal. Enthusiasm is contagious! This is a golden opportunity not only for the future of InterClean but also for anybody at InterClean. As we begin merging the operations of both companies, there very well could be some downsizing in certain areas. However, there will also be new opportunities to learn, grow, and move into positions of greater responsibility. Commitment is contagious! “The importance of talking the talk and walking the walk is fundamental to achieving commitment” (Schifalacqua, Costello, & Denman, 2009). Frequent communications updating the status of the merging of operations should be relayed to all team members in a timely fashion in order to keep the excitement flowing...
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...Management Behavior Memo HRM 531 November 15, 2010 Management Behavior Memo To: Supervisors From: Manager CC: David Spencer, President Janet Durham, VP of HR Date: November 15, 2010 The purpose of this memorandum is to remind each of you about the importance of your response and behaviors as a result of this merger with EnviroTech. To this point each of you has done a superb job in maintaining your professionalism and addressing issues as they come up. I want to commend you for your hard work and dedication to making this transition as seamless as possible. There are numerous issues we as a team will see, hear, and experience. These issues will be equally as important and confusing to your employees. I am excited about this merger because of the opportunities it will open for our growing company. Without getting into specifics, this merger will set InterClean up with more resources and expertise to break into a global market and offer services that will be unique to our company. This merger will give us a hand-up on our competition as it will set us apart as the industry leader and allow us to provide mass customizations aimed at our customers. I want to reiterate our responsibilities as supervisors for the five areas of the HRM system we have trained on in the past and they included: Staffing, Retention, Development, Adjustment, and Managing change (Cascio, 2006). Every leader is different and to have a successful merger we will have to face tough challenges...
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...HRM 531 | InterClean, Inc. | Memo | | [Type the author name] | 6/21/2010 | InterClean-EnviroTech merger scenario memo to the three first level managers under my responsibility. It explains how a manager’s behavior can affect the productivity of his or her workers. It reviews a few employment laws, and describes best practices for working within a diverse work environment. | | InterClean, Inc. | Memo To: Supervisory Team From: Date: [ 8/9/2010 ] Re: Importance of the Behavior exhibited by managers. My fellow team members, we have a unique opportunity to show our outstanding leadership abilities during this exciting merger with EnviroTech. I am excited about you three on my team leading the way with energy unmatched by anyone else within this company. Our job is to lead the way and make this transition time smooth and seamless while still accomplishing our goal of being successful on our daily tasks of managing our sales force. It is key for us as leaders to understand how a manager’s behavior can affect the productivity of our workers. As leader we must show exemplary attitudes along with support and positive reinforcement but still hold each one of our employee’s accountable to their daily tasks. InterClean, Inc. and EnviroTech in the past have been separate companies but now come together as the leader in our industry. As we combine our teams together we will be learning new training tools to expand our knowledge and skills to be head...
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...17 October 2010 Memorandum From: Jon H. Hopkins, Mid-Level Sales Manager To: Supervisory Team Subj: Managerial Conduct and impact on merger As everyone should already know, InterClean, INC is in the process of acquiring EnviroTech. This is an outstanding opportunity for both companies. The merger will allow us to combine and leverage our skills, knowledge bases, and relationships in order to utilize even more business opportunities as our customer base expands rapidly. This will be a challenging process and I am sure our management team is up to the task. This is not to say that there will not be hurdles for even some adversity in the merger process. With that being said, our management team will be a critical cog in the integration process, and our attitudes, conduct, and behaviors will be scrutinized. We must set the example in supporting and driving this merger. Employees from both companies will be looking to management for direction, reassurance, and resolution. There will be many concerns that employees from both companies will have. The employees will fear for their jobs, their positions, their pay, and many other factors. It will be up to us to temper their fears while also managing expectations. We must also be sure to treat the EnviroTech employees fairly and equally. They will be the most anxious and will have more concerns, as it is their company that is being acquired. We must be sensitive to their fears of coming into a new environment...
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...InterClean–EnviroTech Merger Memorandum Armond R. Dowdell HRM/531 HUMAN CAPITAL MANAGEMENT Dr. Rosie DeCosmo June 7, 2010 MEMORANDUM To: First- level Management Team From: Armond Dowdell Mid-level Manager Date: June 7, 2010 Re: InterClean–EnviroTech Merger The purpose for this memo is to inform the first-level sales managers at about the recent merger with Environ Tech and the importance of the roll management should play in making the merger a smooth transaction. I would like to take time to inform you about the expectations that are in place for my first-level managers. The memo will discuss how the behavior of a manager can impact the performance of his or her workers and the best practices for working within a diverse work environment. The merger will bring a diverse working environment and a lot of new ideas. The merger will allow InterClean to penetrate new markets and expand our consumer base. This is a great opportunity for us to gain market share on our competitors, but this can’t be achievable without your help. We must embrace the merger and the people that will join us along with their ideas. With the new merger of the companies, I’m confident that productivity will see a significant increase and revenue will rise. As first-level managers, you are the driving force to the success of the company. You will be asked to take on more responsibility as InterClean also plans to add its service line, so additional training will be required. To...
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...Memo To: InterClean First-Level Managers From: Vanessa Sutton, Sales Manager Date: March 15, 2010 Subj.: Manager Behavior As you know the merger with EnviroTech, Inc. is approaching finalization. We would like this transaction to be as smooth as possible; we feel that EnviroTech will provide us with the opportunity to become a full service operation. In order to make this a successful move, all first-level managers are ask to restructure job responsibilities which should provide new potential for employee career advancement. As with any change, there will be concerns and questions. Your role as managers are to explain how manager’s behavior can affect the productivity of his or her workers; describe the types of management action that align with employment laws and those that do not; and describe best practices for working within a diverse work environment. I encourage you to respond in a positive and supportive manner. Your roles as managers will be vital to making this a successful transaction; there are several factors that affect the productivity of workers such as people skills, management skills and the most important attitude. Manager’s behavior can help establish a positive open organizational climate, which will help its team members feel safe and be more productive at their job. Insure that all your employees know what is expected of them and what’s available for them to accomplish their jobs and promote quality customer satisfaction. Mangers should...
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...InterClean-EnviroTech Merger Memorandum GiGi Douglas Human Capital Management Instructor: Lillie Hibbler-Britt To: First-Level Managers From: GiGi Douglas, Mid-Level Sales Manager 3 Reminders: Management Behavior Affects Productivity Manager Behavior Aligning with Employment Law Best Practices for Working within a Diverse Work Environment As you all are aware, InterClean is in the midst of going through a lot of changes. We have adapted a new proposed solutions/service model, reps will now be grouped into multi-functional teams and prepared to support packages tailored to individual accounts. And we have 90- 180 days to complete the process. We also have just completed the merger with EnviroTech, one of our major domestic competitors in the corporate market. With this acquisition, InterClean is in the process of obtaining domestic market dominance in the sanitation industry. Manager Behavior Affecting Productivity As managers, we need to embrace the change positively. Our company is looking to globalize, and our employees are facing many uncertainties. As first line managers, your behavior will have an direct impact on the productivity of our workers and we must be mindful of our behavior during this merger. If managers keep a positive attitude, and remain open, and supportive, we will see this in return from our subordinates. We have to remind our employees that this means new clients, new opportunities for advancement, and possibly more money and incentive...
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...Problem Solution: InterClean, Inc. InterClean, Inc. is an industry leader in the industrial cleaning and sanitation industry. Over the years the company has graduated from being a spray and wipe products but rather a solutions and services industry. InterClean, Inc. is trying to make the transition from being a solely sales-based organization to a solutions-based organization. The company has acquired Envirotech in an effort to be a fully all inclusive organization. This has prompted various changes in the organization. In the following paper I will discuss issues and opportunities that could possibly face the company, stakeholders that are involved, alternative solutions, an optimal solution and the implementation of that solution. Situation Analysis Issue and Opportunity Identification The new strategic direction that InterClean, Inc. is undertaking has led to a few very distinct issues. The issues have presented the company with new opportunities to better itself. The CEO of Interclean has determined that the employees of the company have low morale. There needs to be some type of employee motivation. The company will be adding new workshops that will instill confidence and get the employees excited about the changes that will be happening. Pay and other rewards can stimulate employee effort toward reaching key goals—such as high performance (Dreher & Dougherty, 2001). Training and developing employees is necessary with all companies. In the Interclean scenario it highlights...
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...Management Behavior MEMO October 8, 2009 TO: Sales Manager Team RE: Management Behavior – EnviroTech Merger As you are aware of the merger with EnviroTech, it is important that we discuss management performance and practices. In order to avoid damaging morale with our teams, the sales management team must display harmony among the team and make this changeover as smooth and uncomplicated as possible. The management team plays an essential part in the merger by demonstrating the capability and skill to sustain our efficiency, principles and revenue. As our team successfully and efficiently grow and serve new markets, this will be a substantial challenge. This opportunity will serve us individually and collectively over the next few years and is an excellent way for us to acquire beneficial ability and skills. This opportunity is also a time to have open communication and reunite with your teams to keep them informed of changes that may affect their positions and the company as a whole. There are many things that influence management behavior, productivity, materials quality, people skills, system and procedures, equipment and tool type, knowledge of worker management skill, but the most important aspect is a superior attitude. Suitable leadership helps produce a gratifying work environment conducive to high productivity. If the team members display unmanaged, damaging or disrespectful behavior among themselves, it will create an atmosphere of mistrust...
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...that there are going to be some incredible changes taking place here and InterClean. This purpose of this memo is to explain some things that might have not been conveyed in our initial notifications,as well as to help us understand our roles as managers as these actions take place. InterClean because of everyone’shard work and dedication has seen tremendous growth in the past year. Because we have such a talented and dedicated group we have experienced much success andthe company has decided to expand. This expansion brings with it another successful company EnviroTech. EnviroTech is a great company that has also seen much growth and success in the cleaning service realm. They also are comprised of talented individuals that have helped that company become the company it istoday. It has been decided that merging these two companies will help InterClean reach its goal of becoming a more powerful force in combining our outstanding products and our new focus on service. This merger is a huge and exciting change. Our rolls managers will be put to the test as streams of concerns and uneasiness flood our workforce. Productiveness and quality as well as moral are all issues that have already experienced a decline as soon as news of this merger has come to ahead. Speculation about the future of our employees has been in question and as a result there have been some negative thoughts about the success of this merger. As managers we must maintain positive attitudes about the future of this...
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