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Burj Khalifa

Turner Construction Company

Executive Summary
Turner’s business philosophy is to work very closely with customers on all its projects. It strives to share the most up to date and accurate information with them.
Thus, making customers a partner in the business risk and rewards. It also empowers its employees to record accurate information by decoupling individual bonuses from project performance and tying it to overall corporate performance.
It has a well-structured management control system through Indicated Outcome
Reports which help Turner to identify and manage not only the risks but also potential savings in the projects.
We recommend that Turner could release $200,00 of C-holds and balance $300,000 from construction contingency. This is keeping in mind that it is a new customer and releasing the funds would help Turner in further nurturing the relationship.
However, it needs to keep a close watch on scope enhancements being approved by owners and cost control.

Turner: Background and Simon’s perspective
Core Values
Turner’s business model revolves around the following core values:


Make clients your partners
It works very closely with the owners and makes them partners in managing the project. Through regular status updates, it keeps them informed about potential risks and cost savings that might incur. It uses customer engagement as an effective medium to manage not only project risks but also reputation risk in the market. •

Employee Empowerment
Decentralized organization structure in Turner empowers its employees to capture and report accurate information. There are various control systems in place that encourage

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