...Innovation This chapter discusses what needs to be considered when changing an organization. Some of these changes would be the input and the technological aspect of the business. I retained the most information from this chapter in the section of change agents. There are three agents of change; external, internal and external-internal change agents. External agents of change are temporary. They are used in situations where an organization needs help individual and group behavior. External agents are usually professors or private consultants. Internal agents of change are already apart of the business. They already know how to change an organization. In most cases they are managers who have recently been brought into organization that needs help. External-Internal agents are the combination of both external and internal. An organization uses both approaches to change the problems that have arisen. Question My thought-provoking question is how effective are external and internal change agents? I want to know why because what would be the next step to take to get the company at a good performance level. I know this works in most cases because I have seen it happen. I am just curious. Personal Implication Internal change agents personally affect me the most. My dad is a general manager at Applebee’s and he usually gets sent to stores that have a poor performance. He knows how to run a restaurant successfully. My dad has to go into the store as a customer to see how the employees...
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...unauthorized individuals” (Information systems and technology, n.d.). Identity theft not only costs the person, whose identity is stolen, time and money but also costs the banking industry time and money. There are so many ways that thieves can access your information whether it is your credit cards, savings accounts or checking accounts. Banks spend countless hours trying to find the most ways to fight and prevent identity theft. Banks must constantly update their computer software and use programs that will not only send red flags to the banks but will also block the use of the information or cards. Team B has chosen to see what changes SunTrust Bank needs to make to combat identity theft or improve on what is already in place. Continuous Versus the Discontinuous Changes SunTrust Bank currently offers 24 hour around the clock monitoring for identity thief. To provide additional identity theft protection, SunTrust has partnered with the Identity Theft Assistance Center (ITAC), a non-profit agency that provides assistance to customers that have fallen victim to identity theft (SunTrust, 2015). If any kind of red flags pop up, like a purchase that was made over a certain limit, immediately notification from SunTrust to the individual account...
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...Managing Change Paper Part 1 MGT/426 Managing Change Paper Part 1 The team has decided to use the Coca Cola Company as its example within the organization of what needs to change. The Coca Cola Company has had its formula and been in business since 1889 and like many Fortune 500 companies may not feel the need to make any changes or fix something that isn’t broken. The team has decided that the diet soft drinks and the natural soft drink division should be expanded upon. Coke was last in developing its Diet Coke product leaving the soft drink TAB to do the work for them. Their competitor, Pepsi was way ahead of them as well as RC Cola. Although marketers and developers continually asked Coca Cola to develop a Diet Coke product, they did not wish to use their name for this kind of beverage. The product TAB is now 50 years old and still takes a huge percentage of the market place. The Diet Coke product is number three in the US for overall beverages; clearly the Coca Cola Company has the overall market share and needs to change by expanding into new products that do not have the fructose corn syrup and heavy sugar contents or chemical sweeteners. So what types of contrast continuous and discontinuous change will that mean in this scenario? Every large corporation that has ever existed has gone thru many types of changes along the course of its existence. Coca Cola Company has many years in business in which its consumers have experienced several product changes: some...
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...for policy information requests and agent offices connected to the headquarters via 56-kbps frame relay. Thus, ING implemented an extranet solution using the Internet to connect external brokers and agent offices that lowered response times from hours to under a minute. This solution raises many questions concerning use of the Internet as part of its business solution. ING’s decision to facilitate use of the Internet for business operations poses many probable difficulties and risks. Use of an extranet can introduce an organization to unacceptable risks to its internal data and information systems. For example, allowing access to internal databases through an extranet webserver increases the opportunity for attackers to breach the network for several reasons. In ING’s case, it uses two Windows NT servers to provide web services protected by a single hardware firewall. Multiple brokers connect to ING through web services, causing multiple simultaneous openings in the firewall. Attackers can employ a port scanner to scan for open ports with known exploits to gain access. Furthermore, too many open extranet connections also create multiple entry points for viruses or other malicious code to infiltrate the network and cause damage. Another potential entry point for a security breach can originate from a broker’s own computer. Although it wasn’t stated in the case study, many times external brokers will purchase their own computer versus the company providing one. Thus,...
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...10/14/2012 Deb Chatterjee Organization Behavior II: designing effective organizations Session 1: Introduction “Organizations are not felled by their competitors. They are destroyed by internal problems” – Mr. B M Vyas, ex-managing director of the Gujrat Cooperative Milk Marketing Federation, owners of the Amul Brand, and presently a director at Parag Mild Foods, owner of the Gowardhan and Go brands (quoted in Dibyendy Ganguly, “who moved my cheese”, in Brand Equity, The Economic Times, 2nd March 2011, page 1). 1 10/14/2012 Open systems model Organization Input Conversion process Output Implications of Open systems model • • • • • • Measuring effectiveness Stakeholder and environment management Aligning members Defining boundary Achieving coordination Organizational change 2 10/14/2012 Organizational effectiveness External resource approach Secure resources Cost & quality of inputs Market share Stakeholder support Internal resources approach Innovation and responsiveness Decision time Innovativeness Employee motivation, coordination, conflict Time to market Technical approach Conversion efficiency Product quality & cost Customer service Delivery time Ethical decisions • Is it for the greater good? The utilitarian approach – If no – reject • If yes: Does it protect the rights of those affected by the decision? The moral rights approach – If no – reject • If yes: Does it distribute benefits and harm equitably? The justice...
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...of these environmental and organizational attributes. Two different underlying dimensions may be considered to develop models of organizational effectiveness. The first is the organization’s internal versus external focus. The second dimension is the organization’s emphasis on flexibility versus control. Flexibility allows faster change, whereas control allows a firmer grasp on current operations. When these two dimensions are drawn at right angles to each other, the first four models of organizational effectiveness can be plotted. They are the rational goal, open system, internal process, and human relations models. According to the rational goal model of effectiveness, an organization is effective to the extent that it accomplishes its stated goals. For example, the formal goals of the Toronto Blue Jays are to win their division, the American League pennant, and the World Series. With an open system model an organization is effective to the degree that it acquires inputs from its environment and has outputs accepted by its environment. The University of Alberta follows this model when it is concerned about the quality and number of students applying for admission and what jobs they receive on graduation. The internal process model focuses on the effectiveness of the internal transformation process. When...
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...some questions about the role of accounting in Society according to Edmonds, Olds, McNair, and Tsay (2009). How should society allocate its resources? Should we spend more to harvest food or cure disease? Should we build computers or cars? Should we invest money in IBM or General Motors? Accounting provides information that helps answer such questions, by taking a look at what it would cost, and how the costs are relevant to whether a business survive or not. (Edmonds, 2012) A market is a group of people or entities organized to exchange items of value. The market for business resources involves three distinct participants: Consumers, conversion agents, and resource owners. Consumers use resources. Resources are frequently not in the form consumers want. For instance, nature provides trees but consumers want furniture. Conversion agents (businesses)...
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...bananas exists), and a banana is sold in US at 1 Dollar, and the same banana is sold in Spain at 133 Pesetas, then the exchange rate has to be 133 Pesetas per Dollar. pt = pt* / et This is the absolute PPP approach. Where p represent domestic prices, p* are foreign prices and e is the exchange rate. There is also the relative PPP approach. It is the same model but applied to differences: the change in the exchange rate will compensate inflation differentials. ( ) ˆ 1 + π t = 1 + π t* (1 + et ) ˆ where π t , π t* , and et represent domestic inflation, foreign inflation and the depreciation, respectively. In other words, a 3 percent inflation rate in US and a 1 percent inflation rate in Japan should imply a depreciation of the Dollar versus the Yen by 2 percent. The theory behind PPP is very appealing. However, when taken to the data, usually we do not find PPP to hold in the short, nor medium, run and when we are lucky (truly lucky) we find that...
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...Statement of Research Problem Intuition can be defined as the ability to understand something immediately, without the need for conscious reasoning (Wikipedia). I will also include a personal definition for intuition: Intuition is the inherent spiritual compass that is used by man to guide his/her steps along the proverbial pathway of life. Some to validate their reason for belief in religion uses this spiritual compass. Others believe it only exists on a personal level, independent of any internal or external spiritual influence. Some believe in a spiritual element of life, which is something we cannot see, taste touch or feel; a “God” component that allows us to understand the ethereal, because it is something we can feel, but not necessarily something we can explain. Philosopher’s Conclusion There are others that believe that the human mind is a never-ending opportunity for imagination. The idea that we invent and come up with innovative ideas and thoughts, religion and the belief of that external entity exist along the same plane. Jason marsh, author of Darwin and...
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...A study was undertaken to determine the degree of knowledge and understanding that organization development (OD) practitioners have regarding key issues in the management of change in organizations. Other variables of interest included the preferred mode of influence or consulting style based on a transformational versus transactional framework and the degree of tolerance for ambiguous situations. Data were collected using two survey instruments, the Managing Change Questionnaire (MCQ) and the Change Agent Questionnaire (CAQ), which were mailed to 1,500 OD practitioners randomly selected from the membership rosters of three professional associations. Of the sample, 24% returned completed questionnaires. Responses were compared with previous findings from managers and executives and then analyzed using multivariate analysis of variance (MANOVA) and multiple regression techniques to identify differences among categories of practitioners. Overall, OD practitioners were found to be quite knowledgeable about the concepts covered in the MCQ, more likely to be transformational than transactional in their consulting approach, and relatively tolerant of ambiguous situations. Formal educational background and nonacademic training experiences were identified as contributing factors in these trends, as well Suggests that change is inherent in contemporary organizational experience, and its management is not only critical to organizational success but it is also at the centre of the field...
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... Apple’s Make-vs.-Buy Decision Apple’s best approach regarding hiring employees for their top technology or engineering positions would be private employment agencies. Since there is a huge secrecy that surrounds Apple’s products, employment agents have the ability to bring in the right fit candidates for Apple’s top positions. In regards to Apple’s entry level positions, recruiting at Colleges and Universities would be an successful and inexpensive tactic. Apple is a company which will continuously stay on the leading edge in new technology ideas. Therefore, it is extremely important for Apple to stay fresh with new perspectives and ideas. With this being the case, Apple shouldn’t only source their talent from internal sources such as referrals or all internal promotions. Internal sourcing can show growth and have succession planning in any company, but it shouldn’t be Apple’s one and only source of growth because it may limit new ideas and innovations from coming to the table from external experiences. In order for Apple to draw interest from the best talent, Apple must have the best talent searching for the best talent. The recruiters must be savvy and knowledgeable about Apple products. An individual who applies for a position most likely has an in depth perception and understanding of Apple’s products and services. It’s critical that the behavior...
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...Assignment Questions Question #1: (250 each part) a) Provide a brief description of the models of HRM discussed in the first chapter of the textbook, and explain how each one related to strategic human resource management. First there is the Fombrun, Tichy and Devanna model which “emphasizes the fundamental interrelatedness and coherence of HRM activities” (Bratton & Gold, 2012, pg. 18, para. 3). There are four main components consisting of selection, appraisal, development and rewards that attribute to the HRM cycle. This model ignores different stakeholder interests, situational factors and management’s choice, but gives strength to the “coherence of internal HR policies and the importance of ‘matching’ internal HR policies and practices to the organization’s external business strategy” (Bratton & Gold, 2012, pg. 18, para. 3) Second, is the Harvard model, which addresses the issue of management’s goals and the specific HR outcomes. The Harvard model has six components: situational factors, stakeholder interests, HRM policy choices, HR outcomes, Long-term consequences and a Feedback loop. Each of the components are a result of the previous which effects the HR outcomes and the long term consequences; and the feedback loop carries the outputs directly into the organization and to the stakeholders. The Guest model looks at labour management in the context of goals, employee behaviour, performance and long-term financial outcomes. “Managers are advised to consider...
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...Chapter 8 Interest Rates 1. What is the interest rate, and how is it determined? • Price that equates the demand for and the supply of loanable funds; The interest rate is the yearly price charged by a lender to a borrower in order for the borrower to obtain a loan. This is usually expressed as a percentage of the total amount loaned. • Figure 8-1 shows how interest is determined; supply versus demand 2. Describe how interest rates may adjust to an unanticipated increase in inflation. • When inflation is volatile from year to year, it becomes difficult for individuals and businesses to correctly predict the rate of inflation in the near future. Unanticipated inflation occurs when economic agents (i.e. people, businesses and governments) make errors in their inflation forecasts. • Actual inflation may end up well below, or significantly above expectations causing losses in real incomes and a redistribution of income and wealth from one group in society to another. 3. Identify major periods of rising interest rates in U.S. history, and describe some of the underlying reason for these interest rate movements. a. 1864-1873 Civil War b. 1905-1920 Pre World War I c. 1927-1933 Economic boom/Depression d. 1946-1982 Rapid expression expansion following WWII 4. How does the loanable funds theory explain the level of interest rates? a. The theory says that interest...
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...COM 540 Week #8 Course Project Saint Leo University Disaster Recovery Management COM-540-MBOL1 Contents Background 3 NIST SP 800-94 3 Intrusion Detection and Prevention Principles 4 Key Functions of IDPS Technologies 4 Detection Options 4 Types of IDPS Technologies 5 IDPS Technologies 5 Proper Installation 6 Testing and Deployment 6 Securing the IDPS 6 IDPS Updates 6 Building and Maintaining Skills – Additional Resources Required to Support 6 Using and Integrating Multiple IDPS Technologies 7 Review of the IDPS Marketplace 8 Comparison of IPS Products 9 Summary 9 Background The National Institute of Standards and Technology commonly known and referred to as NIST, is a government funded agency. NIST defines their mission statement as “NIST's mission is to promote U.S. innovation and industrial competitiveness by advancing measurement science, standards, and technology in ways that enhance economic security and improve our quality of life.” (NIST General Information, 2014). NIST is involved in mostly every area of Information Technology from the latest Trusted Identity (Leithauser & Curran, 2012) standards formatting to the handling and processing of DNA (DNA research, 2013). In recent years the President of the United States signed a Memorandum implementing a Digital Government Strategy. The government recognizing mobile device vulnerabilities and the high risk of data loss assigned NIST to implement IDS and other security standards...
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...Resisting Change Change is a natural process, it occurs every day whether it is recognized or not. Many factors both external an internal can create a need for change, these include: competition, technology, desire for growth, need to improve processes, and governmental regulations. It is the purpose of this paper to describe and discuss resistance to change as it relates to organizations today. I plan to utilize several scholarly references including the book “Managing Organizational Change” as written by Ian Palmer as this book provides insight into diverse aspect of change. I also plan to utilize Brian Palmers book Making Change Work as it looks at the human side of change management. Resistance in an organizational setting is an expression of reservation which arises as a response or reaction to change. It can be defined as a direct consequence of leadership and management failure. According to research there are three recurring reasons behind this failure. The first is “Gap”: this can be described as the gap between the “big picture” strategic vision and the successful implementation. The second is “Resistance”. Resistance is the hidden and built in resistance to change and a lack of processes and change management methodologies. Finally there is “Impact”. Impact includes the failure to take full account of the impact of changes on those who are affected (Warrilow). According to research conducted, in addition to these reoccurring reasons behind resistance...
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