...CASE STUDY: “SOLUTION” EURASIA INTERNATIONAL: TOTAL QUALITY MANAGEMENT IN THE SHIPPING INDUSTRY SYNOPSIS: This Case gives an account of how a ship management company was able to set itself apart from competitors and from its clients’ own in-house technical and crew-management capabilities by embracing a culture of continuous improvement and by implementing Total Quality Management systems. The shipping industry was not alone in having regulation imposed upon it, but its distinctly international nature made ship managers, as cost-cutting practitioners, particularly open to criticism. A ship management company’s very existence hinged upon its ability to convince ship-owners that it would preserve their valuable assets and maximize revenue-earning potential – demonstrating that its collective skills were superior and more cost-effective. As a result, an effective quality assurance system that continuously improved the organization’s human and business systems could enhance efficiency and also have a significant marketing impact. ANALYSIS: 1. With the changes taking place in the shipping industry, what were the ship-owners’ motivations for outsourcing vessel and crew management to third-party ship managers? With the rise in outsourcing arrangements, management structures have become more explicit. In the highly competitive international shipping industry, ship-owners were continually seeking ways to keep their costs down and their business performance ahead of the competition...
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...Grant Thornton: Unleashing our potential Mission: to make a difference to our colleagues, our clients, our profession and our communities Vision: to be the leading audit, tax and advisory firm, serving dynamic organizations in our chosen markets Chosen markets: dynamic organizations—the space we want to own Strategic drivers: revenue growth, talent, operational excellence, distinctive client service, brand. Global values: collaboration, leadership, excellence, agility, respect, responsibility. “Without quality we have nothing” – Edward Nusbaum, CEO of Grant Thornton International “Quality is not an act, it is a habit” – Stephen M. Chipman, CEO, Grant Thornton LLP Grant Thornton International—a cohesive global organization Our global brand promise: Unlock your potential for growth Reason says: go with the well-known Instinct says: go with the know-how Factors Shaping the Profession: Globalization—impacts all we do in the professor; impacts all we do at Grant Thornton. Regulatory environment—Intensity and complexity of regulations and standards is unprecedented; accelerated push for greater transparency and accountability. Relevancy—how relevant are financial statements? How relevant is our opinion to these financial statements? Technology—driving great value and great change; adoption of technology increases the expectation for transparency. Generational change—profoundly different than any “generation”; expectation gap with the profession. Broader business...
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...decided to conduct an informational interview with a fellow co-worker. He informed me of the culture, benefits, and where the company stood financially because this information was not made public. In addition I asked about some of the responsibilities he could visibly see facility specialist doing. He informed me that they were in charge of all vendors, office coordination’s, and safety issues but advised me that the pay was on the short end. With this information I decided to research other positions in my field which led me to www.job.com. As I entered the site I noticed there was a registry. It required first and last name along with a created password. Also the site asked for my primary job category which was maintenance/facilities management. As I submitted my information the system stated that I already had an account and directed me to a login page. As I entered the page I was asked about my dream career, salary, educational level, and military status. After directing me to the University of Phoenix advertising page I was now in the site looking for relevant positions of choice. After being directed to various advertisements the system matched me to my field of work. The result was a maintenance/housekeeping job in Caldwell, OH. On the page they gave a synopsis of the company a brief job description however,...
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...FENUGREEK RESEARCH COMPANY LTD. FACILITY MANAGEMENT REPORT EXECUTIVE SUMMARY This ten-page facility assessment report presents the findings from a three-week period of investigation in Fenugreek Research Company Ltd and relates recommendations both operationally and strategically which the Fenugreek management is advised to take to resolve the issues that surfaced during the period of investigation. Seven most pressing concerns coming from the Fenugreek staff were each dealt with in detail and suggestions for them were subsequently discussed for its feasibility. The findings of the investigation brought this Facility Manager to the conclusion that there is general dissatisfaction with the current working conditions of Fenugreek Research Company, which must be addressed individually in face of a period of uncertainty and change as the company owners look to float the firm and make it a public concern. The recommendations presented were judged for their practicability and immediacy of solution to the pressing concerns of the Fenugreek employees. INTRODUCTION Although facility management has long been practised by military, government and schools, it is a fairly new business and management discipline. As the role of the physical work environment on performance and productivity started to become more and more evident in studies, so has the field become more and more involved in a business context. In a compilation of over 40 studies of productivity improvement, changes in performance...
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...The “M.B.I” Model Professor Joe DiStefano IMD Lausanne Switzerland L A U S A N N E - SW IT Z E R L A N D Joe DiStefano 1 JDS-MBI Model Copyright © IMD International, Lausanne, Switzerland Not to be used or reproduced without permission STD – ICE 2003 San Diego, CA - May 20, 2003 Objectives get higher performance and the impact of our differences Test the applicability of the ideas to situations from your experience L A U S A N N E - SW IT Z E R L A N D Provide a framework for using diversity to Increase awareness of ourself and others Joe DiStefano 2 JDS-MBI Model Copyright © IMD International, Lausanne, Switzerland Not to be used or reproduced without permission STD – ICE 2003 San Diego, CA - May 20, 2003 Diversity Yields Wide range of perspectives Large variety of potential solutions for problems or opportunities Potential for synergy L A U S A N N E - SW IT Z E R L A N D Joe DiStefano 3 JDS-MBI Model Copyright © IMD International, Lausanne, Switzerland Not to be used or reproduced without permission STD – ICE 2003 San Diego, CA - May 20, 2003 Performance of Diverse Teams Homogeneous Number of Teams Diverse Diverse Low Performance High L A U S A N N E - SW IT Z E R L A N D Joe DiStefano 4 JDS-MBI Model Copyright © IMD International, Lausanne, Switzerland Not to be used or reproduced without permission STD – ICE 2003 San Diego, CA - May 20, 2003 Fundamental Issues Most diverse work...
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...Supply Chain Management: CEO Decision on West Coast Expansion Yunior A. Espinal Colorado Tech University SCM 210 – Intro to Logistics / Supply Chain May 1, 2015 Supply Chain Management: CEO Decision on West Coast Expansion Section I: Introduction The main pro for having multiple distribution centers and shipping locations across the U.S. is to have the ability to meet customer demand at all major locations. Other pros include lowering the transportation and freight costs to diverse customer locations. Reducing the travel area when establishing multiple distribution centers and shipping locations lower transportation costs. The expectation is that multiple distribution centers will help to lower the time frame for customer servicing by meeting current customer demand. Effectively, linking demand with inventory (Fortna, n.d.). Intuitively, cons include the cost of land, buildings, labor, and equipment, for the development of multiple distribution centers and shipping locations. The rate of domestic sales for each region should increase faster than the rate of cost of operations for each regional distribution center. The benefit of having more than one international distribution center is to manage more effectively the distribution of international sales. Cons include the higher cost of labor (Blackerby, 2003). Cost of labor is reflective of the underlying exchange rate of the euro/USD or 1 euro = $1.50. The cons of an international shipping location instead shipping from the U...
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...1. What kind of information and services does the Web site provide for individuals, small businesses, and large businesses? List these services. The UPS website provides information and services regarding billing, shipping, tracking, and business solution for large and small businesses, and individuals. Services for Individuals are: • My UPS and UPS account – This service has features such as billing information, account summary, address book, etc; and can be maintained online by the customer. • Shipping – The customer can create and start a shipment online, calculate the time and cost for the shipment, schedule pick-ups, and create returns and imports. • Tracking – This feature allows the customer to track packages and freights with services like Quantum view, UPS my choice, Flex global view and Void a shipment. • Freight – Services for freight are Critical Freight, Air Freight, Ocean Freight, LTL (Less then truckload) and Trucking (Full truckload), and UPS Cross border connect. • The website lets customers order supplies online. • UPS Communication via E-mail – The website has features like New product announcements/enhancements, promotions and offers, newsletters, and service updates/ regulatory changes. • Customer service – Customers will be able to contact to the UPS staff via Live chat, phone call, and other online support. They can also connect with UPS on Facebook and Twitter. • Locations – Customers can find various UPS locations on the website....
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...NAME: COMMFORT HAMMOND CLASS: LEVEL 400, BHM INDEX NUMBER: 11016152 COURSE: MANAGEMNET INFORMATION SYSTEMS DATE: 13/9/2012 MANAGEMENT INFORMATION SYSTEMS GROUP ASSIGNMENT PROGRAMME: BHM, LEVEL 400 LECTURER: DR. MARGARET CRABBE 1. What kind of information does the Web site provide for individuals, small businesses and large businesses? List these services and write several paragraphs describing one of them, such as UPS Trade Direct or Automated Shipment Processing. Explain how you or your business would benefit form it. Answer United Parcel Service (UPS) has a wide variety of information and services for its various clients across the globe. Individuals can tap into a network of resources that helps them manage their businesses more easily, from packing and shipping, to tracking and billing such as: * Reliable delivery services without any worries on the part of the individual * * Provision of information on how to prepare a shipment from the Packaging Advisor and then create shipments online. * Invoices and pay bills are made available for viewing and billing reports are built to monitor shipping expenses, and to find out instantly how much products have been shipped all from the UPS Billing Center. * Better staff management techniques are also provided r when anticipating high-volume shipping and receiving with UPS Tracking. * People are more able to focus on their priorities through the good customer services provided...
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...Introduction This paper is a case study of the overarching management styles of the shipping manager for Recycled Furnishings, a division of Thor Enterprises. First is Robert, the current manager, who has been with the company since its inception thirty years ago. Part one of this study will encompass his early managerial style, which school of thought it came from, and the theorist that is most identified with it. However, in the 1980’s his managerial style shifted in response to the business climate at that time. This shift and the new inspiration behind it will also be discussed. Part two will focus on Robert passing the reigns to the next manager, and comparative contrasts between the two styles, what implications all the changes will mean for Thor Enterprise and how the new approach will change the shipping division of this international company. Part One When Robert became a part of the Recycled Furnishings’ business he had already proven himself a capable manager at his previous company, and was eager to help his new company succeed. His management style would be described as coming from the human resource theory school of thought. This is evident by his ability to match needs of the company with the skills of the employees at his disposal, which is a primary objective of the human resource theory (Bradley, n.d.). Being a baby boomer, Robert would have certain traits that are typical of ‘Boomer’ workers/manager that are of particular importance. Attaining personal...
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...Anchoring Success Effective Management of Energy Companies’ Shipping Interests Contact Information Beirut Georges Chehade Partner +961-1-985-655 georges.chehade@booz.com Ibrahim El-Husseini Partner +961-1-985-655 ibrahim.elhusseini@booz.com Fadi Majdalani Partner +961-1-985-655 fadi.majdalani@booz.com Dallas Andrew Clyde Partner +1-214-746-6566 andrew.clyde@booz.com Dubai Dr. Ulrich Kögler Partner +971-4-390-0260 ulrich.koegler@booz.com Eric Dahl Senior Executive Advisor +971-4-390-0260 eric.dahl@booz.com Sean Wheeler Principal +971-4-390-0260 sean.wheeler@booz.com Satyajeet Thakur Senior Associate +971-4-390-0260 satyajeet.thakur@booz.com Kuala Lumpur Edward Clayton Principal +603-2095-2088 edward.clayton@booz.com London Viren Doshi Senior Partner +44-20-7393-3572 viren.doshi@booz.com Jake Leslie Melville Partner +44-20-7393-3425 jake.melville@booz.com São Paulo Arthur Ramos Partner +55-11-5501-6229 arthur.ramos@booz.com Vivek Joshi, Kenneth Kanara, Tamer Obied, Sophie Outram, Anil Pandey, Abdul Rahman Saleh, and Sonal Singh also contributed to this Perspective. Booz & Company EXECUTIVE SUMMARY For decades, major energy companies have been at the forefront of the global shipping of hydrocarbons. Producers have played an instrumental role in the development of all aspects of the business, including the design of the ships and the establishment of standards that ensure high-quality operational, safety, and environmental performance. However, shipping has often taken a subordinate...
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...grown exponentially and now employs 130 people. This one location/facility is situated on 12 acres located in a rural suburb of Smalltown, USA (Please note* the building and facilities for Albatross Anchor are landlocked). The plant* and the administrative offices are located in the same building. (*Note: The plant includes: manufacturing, the shipping department, the receiving department, raw materials storage, finished product storage, and the foundry). The administrative offices are in the front of the building and the plant is located directly behind the administrative offices (see diagram). The administrative offices have issues because they are somewhat shabby, disorganized, and run inefficiently. The plant is antiquated, worn, dirty, and technology-deprived and it no longer meets all U.S. safety and environmental standards. The owners of this small business have added on various processes as needs arose; within the limited space of the plant. When Albatross Anchor first opened its doors their expertise was in the manufacturing of bell/mushroom anchors (using a foundry process). In 1989, in response to international competition, the owners of Albatross Anchor made the decision to expand the product line to include fabricated snag hook anchors. Customers Albatross Anchor is a manufacturing factory that sells only at the wholesale level. Albatross Anchors sales their products in two ways: (01) Distributors that act as the middleman. The distributor accepts...
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...PROFESSIONAL DIPLOMA IN INTEGRATED LOGISTICS & SHIPPING MANAGEMENT DECLARATION OF ORIGINAL WORK I, RAJU A/L NALLO (NRIC NO: 810523-10-6053), student Matrix No: PX110511TS619 declare that the project paper title is “A STUDY ON IMPROVING AND CONTROLLING THE RISK OF INJURY TOWARDS EMPLOYEES AND TO REDUCE THE AMOUNT OF MANUAL HANDLING WORKS IN IKEA HANDEL SDN. BHD.” is the result of my own research except as cited in the references. The project paper has fulfilled the requirements as needed by University Teknologi Malaysia – SPACE. Thank you. Yours sincerely, …………………………. Raju A/l Nallo (NRIC NO: 810523-10-6053) ACKNOWLEDGEMENT Praise to mighty God. I have managed to complete this research successfully. I wish to express my sincere gratitude to all individuals who have supported me at every stage of my graduate schooling here at University Technology Malaysia-SPACE. Foremost, I am deeply indebted to my adviser Mr. Soomasundaram for the continuous support during my Diploma study and research, for his patience, motivation, enthusiasm and immense knowledge in the subject. His guidance helped me all the time during my research. I could not have imagined having a better mentor for my Diploma’s program. The stage I have grown today is fully attributed to my adviser without whom I might have encountered many troubles in pursuing my stay at UTMSpace and surely wouldn’t have done this fruitful research and practical experience. I have really enjoyed those long...
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...solutions. Also there will be discussion about possible building alternation that will improve Albatross Anchor’s operations. KU Consulting will make it a top priority to not impose a high expense on Albatross Anchor, but only include what is necessary to remain best at operations. Question one Challenge one: Time Management The production timeline for Albatross Anchor’s primary product is currently at a slow pace and affecting their ability to meet their customers demand in a timely manner. One of the most noticeable is that there is a 36 hour changeover period. This creates a high production cost because during this period the employees are still being paid while no goods are being produced. When companies are placing large orders, they are taking on average four weeks to be made. Albatross Anchor maybe losing re-peat business from these clients due to the long time it takes to produce. Albatross Anchor must take action as quickly as possible in order to cure this problem without further losses. Albatross Anchor must take all possible actions to try to eliminate the 36 hour transition period or reduce it to the lowest possible level. The scientific management method can help drastically reduce this time by analyzing each step and giving...
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...environmental gap in shipping Faced with current and anticipated legislation, increasing customer environmental awareness among cargo owners and passengers plus fuel cost rises, there has never been a better time for the senior management of shipping companies to rationalise their company’s energy use. Stuart Melling, manager for marine and crane service at ABB Ltd., examines some of the options. From emissions reduction, improved fuel use through to the environmental impact of new builds, the shipping industry faces a challenging future. Emissions reduction In 2007 the global shipping industry is estimated to have emitted 1,046 million tonnes of CO2, which is some 3.3 percent of total global emissions. The International Maritime Organisation (IMO) predicts a 250 percent rise in emission levels as a result of expanding sea transport, if suitable energy efficiency policies are not implemented. Yet legislation has in many respects by-passed the shipping sector as reflected by its exclusion from international agreements such as the Kyoto protocol. Even though shipping is recognised as the cleanest form of transporting goods, with the least damage per tonne of cargo, ship exhaust emissions are regarded as the industry's biggest polluter. So although the marine industry has consistently resisted taking any significant measures to reduce its greenhouse gas emissions, it now looks like it will finally bow to pressure, as many governments now want to include shipping in future...
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...Strategic Management Report | First Ship Lease Trust (“FSL Trust”) - Singapore | Charl Maingard – CT0209461 | Contents Company Profile 2 The General Environment of FSL Trust 2 Industry Competitiveness – Where does FSL Trust stand? 4 Summary of Industry Competitiveness for FSL Trust 5 Internal Environment Analysis 5 SWOT Analysis 6 Conclusion 6 Recommendations 7 References 8 Company Profile First Ship Lease Trust ("FSL Trust") is a Singapore business trust that provides lease financing solutions to the international maritime industry. FSL Trust currently owns a diversified portfolio of 25 vessels with an average age of eight years. FSL Trust derives stable long-term cash flow primarily through leasing its vessels on long-term bareboat charter, spot charter or time charter basis to international shipping companies. The Trust has a diversified portfolio of 25 modern and high quality vessels, comprising seven containerships, 11 product tankers, three chemical tankers, two dry bulk carriers and two crude oil tankers. Date Established 2007 Listed in SGX 2007 ADR quoted on OTCQX 2008 Corporate HQ Singapore Vessel Flags * Singapore * Bahamas/UK * Liberia * Marshall Islands /Cyprus * Panama Shipping sub-sectors * Crude Oil Tankers * Petroleum Tankers * Chemical Tankers * Dry Bulk Carriers * Containerships ...
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