International Vietnam Russian Eye Hospital and benefit of using Information Technology

Duong Chi Dat
IFY Student 2011

International Vietnam Russian Eye Hospital (VRH) is a private Russian based hospital in Hanoi, Vietnam, using latest technologies in diagnosis and treatment with service of ophthalmologists coming from Fyodorov Hospital, Russia. The hospital was established in February, 2009 and since then has gained a strong position in the healthcare market in Northern Vietnam (VRH, 2011) Reputation and credit of the hospital and number of patients coming to it has dramatically increased since establishment, thanks to the quality of service it provides and the efficiency of applying information technology to the hospital’s everyday work. The purpose of this report is to analyze how the hospital has benefited from using information technology (IT) in terms of revenue, working efficiency and ensuring patients’ satisfaction.
Method
Participants Face to face and telephone interviews were conducted with the hospital’s management team members including General Manager, IT Manager, Head of Customer Care Department, Chairman and a laser surgeon. All the interviews were focused on how the hospital has benefited from using IT from different points of views.
Materials
Annual reports for the years 2009 and 2010 including income statements of the first two months in 2011 provided by the General Manager were used to analyze the growth rate of VRH’s revenue. Statistics based on questionnaires provided by the Customer Care Department were used to analyze how information technology has contributed to reputation of the hospital and satisfying its patients.
Results
Revenue trend of VRH The revenue of the hospital has increased from nearly 1 billion VND per month since its establishment in February, 2009 to 3.8