...An Internship report submitted in partial fulfillment of the requirement for the degree of MASTER OF BUSINESS ADMINISTRATION Topic: “General Banking & Customer Service of Agrani Bank Limited” Prepared Under the Supervision of Mr. Tareq Mahbub Assistant Professor MBA Program BRAC Business School Prepared by MOHAMMAD ANOWAR JAHAN ID-11164044 MBA (Major in Marketing) Semester-Spring’2014 Submitted on 06 July 2014 LETTER OF TRANSMITTAL July 06, 2014 Mr.Tareq Mahbub Assistant Professor BRAC Business School BRAC University. Sub: Submission of Internship Report on “General Banking & Customer Service of Agrani Bank Limited” Dear Sir, This is my internship report on “General Banking & Customer Service of Agrani Bank Limited”. I am submitting this report as the part of fulfilling my MBA degree. In case of preparing this report, I tried my best to make the report informative and to follow your instructions as well as the instructions given by my organization supervisor. The full report is based on my practical experience in Agrani Bank Pr inc ipal Branch. I have found the experience quite interesting and the guidance of my supervisors and with the help of all the members of all the departments. I have tried my level best to prepare an effective report. Consequently, I am transmitting this report to your very concern. Hopefully, you will discover the report informative approach as a hallmark of my hard work. In case of any further clarification or elaboration regarding this report...
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...An Internship report submitted in partial fulfillment of the requirement for the degree of MASTER OF BUSINESS ADMINISTRATION Topic: “General Banking & Customer Service of Agrani Bank Limited” Prepared Under the Supervision of Mr. Tareq Mahbub Assistant Professor MBA Program BRAC Business School Prepared by MOHAMMAD ANOWAR JAHAN ID-11164044 MBA (Major in Marketing) Semester-Spring’2014 Submitted on 06 July 2014 LETTER OF TRANSMITTAL July 06, 2014 Mr.Tareq Mahbub Assistant Professor BRAC Business School BRAC University. Sub: Submission of Internship Report on “General Banking & Customer Service of Agrani Bank Limited” Dear Sir, This is my internship report on “General Banking & Customer Service of Agrani Bank Limited”. I am submitting this report as the part of fulfilling my MBA degree. In case of preparing this report, I tried my best to make the report informative and to follow your instructions as well as the instructions given by my organization supervisor. The full report is based on my practical experience in Agrani Bank Pr inc ipal Branch. I have found the experience quite interesting and the guidance of my supervisors and with the help of all the members of all the departments. I have tried my level best to prepare an effective report. Consequently, I am transmitting this report to your very concern. Hopefully, you will discover the report informative approach as a hallmark of my hard work. In case of any further clarification or elaboration...
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...AN INTERNSHIP REPORT On “CREDIT MANGEMENT OF SONALI BANK LTD. BANGLADESH, WITH SPECIAL REFERENCE TO MOTIHAR BRANCH, RAJSHAHI.” DEPARTMENT OF ACCOUNTING & INFORMATION SYSTEMS This Report is submitted to the Department of Accounting & Information Systems, University of Rajshahi, for the Partial Fulfillment of the Requirements for the Degree of Bachelor of Business Administration (BBA) - 2014. |SUBMITTED TO | SUBMITTED BY | |MOHA. MANZUR MURSHEDUL ABEDIN |MOHI UDDIN | |Professor, |B.B.A. -2014 | |Department of Accounting and Information Systems |Examination Roll-10067058 | |University of Rajshahi |Registration No: 1750 | |Rajshahi |Session: 2009-2010 | | |Department of Accounting | | | | | ...
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...Report on Foreign exchange operation in Bank Asia Abstract This paper reports a study of foreign exchange operation practices in Bank Asia. The sample for the study consisted of Bank Asia’s annual report, web address, foreign exchange policies. The results revealed that Transferring money abroad can be a difficult and worrying task for many, unsure of whether the money has reached the destination, and whether the rate that you are getting is worth while. . The finding of the study By choosing B A Exchange you are joining the larger Bank Asia Network of branches, with a promise of excellent service, reliable transfers, and fast delivery. Whether over the phone or in branch you will experience the service of our highly trained and dedicated staff, who will guide you through the entire set up and transfer process. The benefits of choosing this service will be the commitment to making sure the transfers are processed in that time and reach their destination. Other transfers and time will make sure they are there in 24 hours. Providing safe and secure transfer services to the surrounding Bangla Town community enables money to reach the right people first time. These services are accessible in branch and by phone, making this one of the most convenient solutions in the area. As part of the greater strategy of Bank Asia to provide support to Bangladeshi Nationals who are living and working in the UK, B A Exchange provides a conduit for...
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...Introduction The internship program is an integral part of Bachelor of Business Administration (BBA). For Bachelor of Business Administration (BBA) student only theoretical knowledge is not enough for handling the real life business situation. It is a great opportunity for the student to know about the real business operations through the internship program. Internship program is the perfect blend of the theoretical and the practical life experience. It is mandatory for any BBA student of University of Dhaka. For that reason this report is prepared on the Analysis of Foreign Exchange Operations of Sonali Bank Limited (SBL). Different terms that are related to the foreign exchange business and the detail scenario of the Sonali Bank Limited described in the report. Background of the Report The development of the modern economy would not have possible without the use of money. A first fundamental characteristic of money is that it is very much like collective and goods. It is a parallel relationship between money and banking. Bank is an important and essential institution for the necessity of the use of money and the protection of the money. As a BBA student, financial institutions are the most appropriate field to gather the experience and among the financial institution, bank is the most prominent place. With a view to supply skilled personals in banking arena, University of Dhaka has undertaking the internship training program for all BBA students. As a part of an internship program of...
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...Internship Report On “GSK’S Financial Performance Trend Analysis” Azizur Rahman Submitted By:- 08104091 _ _ _ _ _ _ _ _ _ _ _ _ _ 400 BUS – Spring 2012 . Jabir Al Mursalin Submitted To:- MdLecturer of BRAC Business School BRAC University Dept: BBS Date of Submission: 24th May, 2012 Letter of Endorsement The Internship Report entitled GSK’S Financial Performance Trend Analysis has been submitted for partial fulfillment of the requirements for the degree of Bachelor of Business Administration, Major in Marketing & Finance Faculty of BRAC Business School on Spring 2012 by Mr. Md. Jabir Al Mursalin, Id # 08104091. The report has been accepted and may be presented to the Internship Defense Committee for evaluation. (Any opinions, suggestions made in this report are entirely that of the author of the report. The University does not condone nor reject any of these opinions or suggestions). ______________________ “Mr. Md. Jabir Al Mursalin” Lecturer...
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...Internship Report On “GSK’S Financial Performance Trend Analysis” Submitted By:- Azizur Rahman 08104091 _____________ BUS – 400 Spring 2012 Submitted To:- Md. Jabir Al Mursalin Lecturer of BRAC Business School BRAC University Date of Submission: 24 May, 2012 Dept: BBS th Letter of Endorsement The Internship Report entitled GSK’S Financial Performance Trend Analysis has been submitted for partial fulfillment of the requirements for the degree of Bachelor of Business Administration, Major in Marketing & Finance Faculty of BRAC Business School on Spring 2012 by Mr. Md. Jabir Al Mursalin, Id # 08104091. The report has been accepted and may be presented to the Internship Defense Committee for evaluation. (Any opinions, suggestions made in this report are entirely that of the author of the report. The University does not condone nor reject any of these opinions or suggestions). ______________________ “Mr. Md. Jabir Al Mursalin” Lecturer Academic Internship Supervisor Transmittal Message May 24, 2012 Mr. Md. Jabir Al Mursalin Lecturer BRAC Business School Subject: Letter of Transmittal Dear Sir, I am taking the opportunity to submit the report on “GSK’S Financial Performance Trend Analysis" as a requirement of my internship at GlaxoSmithKline Bangladesh Ltd. under the BBA Program of BRAC University -Bangladesh I worked as an Intern in the Secretarial & Legal Division at GSK Bangladesh Ltd. for 12 weeks gaining a working knowledge of the various finance...
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...Report On TRANSACTION BANKING IN SONALI BANK LTD. BANGLADESH A Descriptive Analysis Table of Contents CHAPTER-1 INTRODUCTION 1.1 ORIGIN OF THE REPORT 1.2 SCOPE 1.3 METHODOLOGY & SOURCE OF INFORMATION 1.4 LIMITATIONS 1.5 BANKING INDUSTRY –OVERVIEW CHAPTER-2 SONALI BANK LTD. 2.1 ETHICS OF SONALI BANK LTD. 2.2 SONALI BANK LTD. IN BANGLADESH 2.3 PERFORMANCE AND GROWTH 2.4 ACTIVITIES OF SONALI BANK LTD. 2.5 SWOT ANALYSIS OF SONALI BANK LTD. CHAPTER-3 CLIENT RELATIONSHIPS PRODUCTS 3.1 TRANSACTION BANKING 3.2 TRADE SERVICE 3.3 CUSTODY 3.4 LANDING CHAPTER-4 A DESCRIPTIVE ANALYSIS OF TRANSACTION BANKING 4.1 INTRODUCTION 4.2 CASH MANAGEMENT SERVICES 4.3 ACCOUNTS SERVICES 4.4 E-BANKING 4.5 NATIONAL COLLECTION SERVICES-NCS 4.6 OPSPAY 4.7 PREMIUM SERVICE-BANKING 4.8 PAYMENTS PLUS 4.9 TRADE REPORTS 4.10 WEB BANK 4.11 CHEQWRITER 4.12 BILLSPAY 4.13 CONCLUSION & RECOMMENDATION 4.15 BIBILIOGRAPHY ________________________________________________________Acknowledgement At the very outset, I would like to take this opportunity to express my gratitude to my internship supervisor, Mirza Aminur Rahman...
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...Internship Report “The Insurance Act 2010 for Non-life Insurance; Problems & Prospects of Peoples Insurance Company Limited” Submitted To: Sharmin Shabnam Rahman Lecturer BRAC Business School, BRAC University Prepared & Submitted By: Name Shamima Aktar Student ID 08104057 Date of Submission: May 20 , 2012 “The Insurance Act 2010 for Non-life Insurance; Problems & Prospects of Peoples Insurance Company Limited” ii Letter of Transmittal May 20, 2012 Sharmin Shabnam Rahman Lecturer, BRAC Business School, BRAC University Subject: Submission of Internship Report (BUS-400). Dear Madam, With due respect, I would like to inform you that, I have completed my internship at Peoples Insurance Company Limited. Throughout the internship period, I have found the company getting ready to adopt with changes brought by the Insurance Act 2010. Hence, I chose ―The Insurance Act 2010 for non-life insurance; the Problems & Prospects of Peoples Insurance Company Limited‖ as the topic of my internship report. In order to prepare the report, I have collected required information through qualitative research and finally completed the report which is now ready to submit. It was really enjoyable to work on the report as it has provided me with an opportunity to know about realistic fact of the influence of Insurance Act 2010 on the overall operation of PICL. I have learned a lot about the non-life insurance industry after preparing this term paper and got...
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...Report On TRANSACTION BANKING IN STANDARD CHARTERED BANK BANGLADESH A Descriptive Analysis [pic]Table of Contents CHAPTER-1 INTRODUCTION 1.1 ORIGIN OF THE REPORT 1.2 SCOPE 1.3 METHODOLOGY & SOURCE OF INFORMATION 1.4 LIMITATIONS 1.5 BANKING INDUSTRY –OVERVIEW Chapter-2 STANDARD CHARTERED BANK 2.1 ETHICS OF STANDARD CHARTERED BANK 2.2 Standard Chartered Bank in Bangladesh 2.3 Performance and Growth 2.4 Activities of Standard Chartered Bank 2.5 SWOT ANALYSIS OF STANDARD CHARTERED BANK Chapter-3 CLIENT RELATIONSHIPS Products 3.1 TRANSACTION BANKING 3.2 TRADE SERVICE 3.3 CUSTODY 3.4 LANDING Chapter-4 A DESCRIPTIVE ANALYSIS OF TRANSACTION BANKING 4.1 INTRODUCTION 4.2 CASH MANAGEMENT SERVICES 4.3 ACCOUNTS SERVICES 4.4 E-BANKING 4.5 NATIONAL COLLECTION SERVICES-NCS 4.6 OPSPAY 4.7 PREMIUM SERVICE-BANKING 4.8 PAYMENTS PLUS 4.9 TRADE REPORTS 4.10 WEB BANK 4.11 CHEQWRITER 4.12 BILLSPAY 4.13 CONCLUSION & RECOMMENDATION 4.15 BIBILIOGRAPHY ________________________________________________________Acknowledgement At the very outset, I would like to take this opportunity to express my gratitude to my internship supervisor, Mirza Aminur Rahman for his continuous inspiration, supervision and patience. Without his guidance and support it would...
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...Chapter – 01: Introduction 1.1 Origin of the Report – Any academic course of study has a great value when it has practical application in real life. Only a lot of theoretical knowledge will be of little importance until & unless it is applicable in practical life. So we need proper application of our knowledge to get some benefit from our theoretical knowledge to make it more fruitful. As the classroom discussion alone cannot make a student perfect in handling the real business situation, therefore, it is an opportunity for the students to know about real life situation through this internship program. This program consists of three phases: * Orientation to Organization: To accustom the internee with the structure, functions, and performance of the organization. * The Project Work: Pertaining to a particular problem matching with the internee’s capacity and organization’s requirement. * The Report writing: To demonstrate the internee’s analysis, findings and achievements, in the proceeding one phase. In this connection, I was assigned to Prime Bank Ltd.(PBL) SBC Tower Branch, Credit & General Banking Department for my practical orientation. The topic “Marketing of Financial Services and Market Extension & Retention Strategy of Prime Bank Limited” was selected by the Human Resource Division of Prime Bank Limited. This report covers the details of Prime Bank’s practices about Marketing Activities emphasizing “Marketing of Financial...
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...1.1 Introduction of the Report Banks play the most important role in the economy. Banks collect money from the individuals and lend them to others. Now banks offer the widest range of financial services and perform lots of financial functions. Thus banks have proven that they are the key factor for the business and economy as well. Sonali Bank Limited is the largest banking institution in Bangladesh, dynamic in actions, honest in dealings, just in judgment, fair in approaches and devoted to high quality service to customers and thereby contribute to the growth of GDP of the country throughout stimulating trade and commerce, boosting up export, poverty alleviation, raising living standard of limited income group and overall sustainable socio-economic development in the country. To achieve the aforesaid objectives of the Bank, different banking activities must play an active role to provide the financial assistance to the customer who also helps them by providing them with management assistance when needed. Sonali Bank Limited has played this role with their experiences in the banking sector where the others are not merely performed. The internship report comprises a brief study on the Sonali Bank Limited during three months internship. The report is distributed in many parts according to nature and requirement of organization and according to the instructions of supervisor of report. 1.2 Justification of the study Internship Program is a mandatory program for all students...
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...for knowing about the performance of a bank.. Nowadays Banking companies are in a competitive market. They are choosing the differentiation strategy to be a market leader because cost leadership is not a good tool for competition due to oligopolistic market. By analyzing bank information system, this paper investigates the service quality perceptions of bank account holders. This paper also examine the relationship between relative importance allocated by respondents to each of the five SERVQUAL dimensions as measured by the points allocated to that dimensions the ratings provided for the individual items of the dimension. In the SERVQUAL questionnaire there are 22 questions from five different dimensions. These are Tangibles, Reliability, Responsiveness, Assurance and Empathy. These questions measure the gap between employees’ expectations and perceptions .After conducting the survey I have found some values. I have made an analysis with these values. I have calculated the weighted average scores of these values from the perspective of these branches. Then it has been seen that the gap between the employees’ expectations and perceptions about the services is lower for the customers. In my report I got reliability, responsibility and assurance is very much valuable to customers compare to others. Company Profile COMPANY BACKGROUND Dutch-Bangla Bank Limited (the Bank) is a scheduled commercial bank. The Bank was established under the Bank Companies Act 1991 and incorporated as...
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