...unique financial value and service to all customers. Being a sound institution where depositors have continue to have faith in the security of their fund and receive reasonable returns. Borrowers are assured of appropriate credit facilities at reasonable prices. Other service seekers receive prompt and attentive service at reasonable cost through its extensive branch networks around the country. Beside this NBL has been providing various modern banking products and services to its customers. For this to take place I enrolled with NBL kalimati branch as an intern for the period of two months. The help desk service includes the services of account opening, balance inquiry, publishing account statement, issuing cheque book, account close and etc. The management service department includes allotment of salary to the staffs, issuing the pin code of ATM, keeping record of employees and stock, scanning photo and signature of customers and many mores. The remittance service mainly involves the fund transfer from one place to another and also from another country as well. Beside this NBL has used various...
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...Chapter-One Introduction 1.0. Introduction of the Report[pic] The internship program is an integral part of Bachelor of Business Administration (BBA).This program creates a unique opportunity for the student to apply their theoretical knowledge into practice and gain valuable real world business experience. During the program, student can also realize existing business condition apart from having opportunities to solve the problem using various analytical tools. In the age of modern civilization bank is playing its spending role to keep the economic development wheel moving. The corporation of the bank is needed in every economic activity. In fact there is hardly any aspect of development activity where state inspired or otherwise where bank do not have role to play. Modern banks play an important part in promoting economic development of a country. Banks provide necessary funds for executing various programmers underway in the process of economic development. They collect savings of large masses of people scattered through out the country, which in the absence of banks would have remained ideal and unproductive. These scattered amounts are collected, pooled together and made available to commerce and industry for meeting the requirements. Economy of Bangladesh is in the group of world’s most underdeveloped economies. One of the reasons may be its underdeveloped banking system. Government as well as different international organizations have also identified that...
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...Ghosh Submitted to Internship Report On Assistant Professor BRAC Business School, BRAC University Submitted by Date of Submission: July 17, 2014. Declaration I hereby declare that the Internship report on “CSR Activities of Nestlé Bangladesh Limited” submitted as a partial fulfilment of the requirements for the degree of Bachelor of Business Administration; to BRAC University is my original work. I tried to gather a collection of the information to make my report specific and coherent. This report is not submitted for the award of any other degree, diploma, fellowship or other similar titles or prizes. The whole report is uniquely done by me. …………………………………………….. Musharrat Tarannum ID- 10104053 BRAC Business School BRAC University [i] Letter of Transmittal July 17, 2014. Mr. Suntu Kumar Ghosh Assistant Professor BRAC Business School (BBS) BRAC University Re: Submission of Internship Report Dear Sir Here is the Internship Report on “CSR Activities of Nestlé Bangladesh Limited”. This report was the partial fulfilment of BBA program. I have tried my best to submit a good report with as much information as I could gather during the short time span allotted for writing the report. I made sincere efforts to study related materials, documents, observe operations performed in Nestlé Bangladesh Limited and examine relevant records for preparation of the report. Therefore, I hope that you would be kind enough to accept my Internship Report & oblige thereby. ...
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...Internship Report On A Comparative Financial Performance Analysis of Three Branches of National Bank Limited Tapash Chandra Paul BBA Program 2014 (17th Batch) Roll: 35 Internship Report On A Comparative Financial Performance Analysis of Three Branches of National Bank Limited Tapash Chandra Paul BBA Program 2014 (17th Batch) Roll: 35 Supervisor Dr. Syed Golam Maola Professor Department of Management Faculty of Business Studies University of Dhaka 28th February, 201 Executive Summary This study aims at measuring and comparing the financial performance of three branches of National Bank Limited in Bangladesh. In a competitive financial market bank performance is very important because it provides signal to depositors and investors whether to invest or withdraw funds from the bank. Similarly, it flashes direction to bank managers whether to improve its deposit service or loan service or both to improve its finance. Regulator is also interested to know for its regulation purposes. Specifically two objectives were pointed out in these study as to analyze comparative branch financial performance among three branches in the light of growth and profitability performance and evaluate comparative branch financial performance among three branches in the light of employee performance. For comparative branch performance analysis three branches are being selected. For the organization part, much information has been collected both from the...
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...AN INTERSHIP REPORT ON Customer Service Department & Remittance Department OF Nepal BANK LIMITED Submitted By: Birat Raut Everest Engineering & Management College Exam Roll No.: 11450214 PU Registration Number: 2010-2-45-0165 BBA-BI 6th Semester Submitted To: Office of the Dean Faculty of Management Pokhara University In the partial fulfillment of the requirement for the degree of Bachelor in Business Administration –Banking & Insurance (BBA-BI) Sitapaila, Kathmandu Date: 21st September, 2013 INTRODUCTION Nowadays, people are becoming more aware about the importance of education. Due to this reason, many schools and colleges are emerging every day. Among the various universities governing the colleges, Pokahara Univrsity (P.U.) is popular university of Nepal, which brings the courses with the demand of present scenario. So, with the increasing demand of the Management studies, P.U. has gradually prepared an innovative course in order to originate the competent professionals with the changing demands of corporate world since 2005 A.D. Among different management courses of P.U., Bachelor in Business Administration in Banking and Insurance (BBA-BI) is one of the best management courses which also includes the insurance sector. The BBA – B&I is a four-year program spread over eight semesters. A student needs to successful complete 126 credit hours of course work, project work and internship for graduation ...
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...2.4 Objectives 9 2.2.5 Share Capital and Ownership 9 2.2.6 Share Ownership of NBL 9 2.2.7 Organizational Structure 10 2.2.8 Product and Services 11 2.2.9 Human Resources and Training 12 2.2.10 Awards and recognition 14 2.2.11 The Kamladi Branch 14 2.2.12 Analysis of Organizational Functions 15 2.2.13 Current Status of the organization 17 2.2.14 Current Problems 18 2.2.15 SWOT Analysis 19 ANALYSIS AND PRESENTATION 20 3.1 Remittance Distribution in Nepal 20 3.2 Remittance and Nepalese Economy 21 3.3 Major Players in the Market: 24 3.4 Remittance at Nabil Bank 24 3.5 Framework of Inward Sourcing Unit 25 3.6 Remittance Products of Nabil Bank 26 3.7 Process of Internship 28 3.8 Western Union 29 3.9 Western Union and Nabil Bank 32 3.10 Income generated by NBL through Western Union 33 3.11 Analysis of Statistical Data of Western Union 34 3.11.1 Average Daily Transactions 35 3.11.2 Average transactions from various nations 36 3.12 Nabil Bank and Sub-Agents of Western Union 37 3.13 Nabil Remit 39 3.14 Process of Nabil Remit 39 3.15 Income generated by NBL through Nabil Remit 41 3.16 Analysis of Statistical Data of Nabil Remit 42 SUMMARY, CONCLUSIONS AND RECOMMENDATIONS 44 4.1 Summary 44 4.2 Conclusions 46 4.3 Recommendations 47 BIBLIOGRAPHY 49 INTRODUCTION 1.1 Background of the study An internship is a...
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...An Internship Report On NBL Foreign Exchange Operations – An overview Presented To The Department of Business Administration IBAIS University In partial fulfillment of the requirement of the degree of BBA In Finance By: Farhan Ahammed ID No. – 0102072411 IBAIS UNIVERSITY Table of Contents |Chapter |Topic |Page Number | |Chapter One |Introduction |2 | |Introduction | | | | |Origin of the Report |2 | | |Objectives of the Report |3 | | | Methodology of the report |3 | | |Scope of the report | 4 | | |Limitations of the report ...
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...Internship report at a glance Name of the Tropics 1. Chapter One Introduction 2. Chapter Two ❖ An Appraisal of National Bank Ltd. 3. Chapter Three General Banking 4. Chapter Four ❖ Services of National Bank 5. Chapter Five ❖ Foreign Exchange 6. Chapter Six Daily activities of Bank 7. Chapter Seven ❖ Other activities of National bank ltd 8. Chapter Eight ❖ Recommendation & Conclusion. Chapter one Introduction 1.1 An overview of National Bank Ltd. N ational Bank Limited is regarded as the pioneer in the private sector banking of Bangladesh. National Bank started its journey with the noble vision of diversifying banking activities into different activities of client service. The bank is also committed to fulfill its responsibilities to the society and the country. National Bank Limited has its prosperous past, glorious present, prospective future and under processing projects and activities. Established as the first private sector Bank fully owned by Bangladeshi entrepreneurs, NBL has been flourishing as the largest private sector Bank with the passage of time after facing many stress and strain. The member of the board of directors is creative businessman and leading industrialist of the country. To keep pace with time and in harmony with national and international economic activities and for rendering all modern services, NBL, as a financial institution automated...
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...supplied by a company meet or surpass customer expectation. It is seen as a key performance indicator within a business. So, assessing the level of customer satisfaction actually helps to measure an organization‘s position in business. I am doing my internship in National Bank limited with rotation on different desks which includes Accounts Opening, General Banking, Retail Banking, Clearing, Remittance, Loans and Advances etc. In this report “The Customer Satisfaction on different services of National Bank Limited”. I will focus on various aspects of this Bank. Since they are standing at good position among the private banks, their financial position, market shares, marketing mechanisms, overall strengths and weakness, objectives, goals will be cross examined for analyzing the fact that how they were and how they will be in future. Various types of analysis will help us to understand the comparative position and a transparent picture of this Bank that will help us to draw any comment at a glance. As I am directly in touch with customers, the report will deal with the service quality and customer satisfaction of National Bank Limited. A survey will be conducted on the customers of National Bank Limited. The objective of this report will be to determine how well National Bank Limited is satisfying the customers on different service grounds. Various important issues of customer satisfaction will be presented in light of the findings of the survey. Lastly, the findings will be examined...
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...Chapter1 Introduction of The Report 1.0 Origin of the report: Every student of Bachelor of Business Administration (BBA) Program has to undergo a practical orientation (Internship) in any organization for fulfilling the requirements of program. In order to fulfill this requirement of the Internship program I have chosen National Bank Limited. The main purpose of the program is to know the real world situation. The tropic of my report is “Commercial Activities and Competitive Advantage Of National Bank Limited”. In this regard I have opportunity to make my internship in National Bank Limited (Progoti Soroni Branch). The National Bank Limited is a scheduled private commercial bank established on 23rd March, 1983. During this short span of time, the bank has been successful to position itself as a progressive and dynamic financial institution in the country. National bank was born as the first hundred percent Bangladeshi owned bank in Private sector. The then President of the People’s Republic of Bangladesh Justice Ahsanuddin Chowdhury inaugurated the bank formally on March 28, 1983. NBL was first domestic bank to establish agency arrangement with the world famous Western Union in order to facilitate quick and safe remittance of the valuable foreign exchanges earned by the expatriate Bangladeshi nationals. NBL was also the first among domestic banks to introduce Master Card in Bangladesh. Since the very beginning, the bank exerted much emphasis...
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...“Credit Management and performance evaluation of National Bank Limited” Chapter – 01 Introduction OF THE REPORT 1.1 Introduction National bank limited (NBL) is a full service scheduled commercial bank. It has both local and International Institutional Shareholder. The bank is primarily driven with a view of creating opportunities and pursuing market niches not traditionally meet by conventional banks. National Bank has been motivated to provide “best-in-the-class” services to its diverse assortment of customers spread across the country under an on-line banking dais. Today, National Bank is one of the fastest growing banks in the country. In order to support the planned growth of its distribution, network and its various business segments, National Bank is currently looking for impressive goal oriented, enthusiastic, individuals for various business operations. The bank wants to build a profitable and socially responsible financial institution. It carefully listen to the market and business potentials, It is also assisting stakeholders to build a progressive, healthy, democratic and poverty free Bangladesh. It helps make communities and economy of the country stronger and to help people achieve their financial goals. The bank maintains a high level of standards in everything for our customers, our shareholders, our acquaintances and our communities upon, which the future affluence of our company rests. Risk is inherent in all aspects of a commercial operation...
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...global change. Now Banks must compete in the market place both with local institution as well as foreign ones. To survive and thrive in such a competitive banking world, two important requirements are Development of appropriate financial infrastructure by the central bank and Development of "professionalism" in the sense of developing an appropriate manpower structure and its expertise and experience. To introduce skilled Banker, only theoretical knowledge in the field of banking studies is not sufficient. An academic course of the study has a great value when it has practical application in real life situation. 1.1 Origin of the study NBL has created a positive image to the customer’s mind by the providing...
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...of the study. It is the process of studying past documents about a particular field. It gives an idea to the researcher that what is studied up to now and what is to be studied. In this part, the researcher collects different published informed icon associated with the topic of study which helps the researcher to generalize the new idea about the topic. The preparation of this report is based on the information and experience gained by working as the intern at the Nabil Bank, Dharan branch for two months. In addition to this, this report is also the result of the various information acquired through internet, books, banks annual report, previous year’s internship report, etc. The internship at the Nabil Bank, Dharan branch was very fruitful as it enabled us to gain the practical knowledge regarding our theoretical course. The internship program is very necessary for the student’s career development as the students will be able to observe the actual working system of the banks. Therefore this report is the outcome of the knowledge, experience and our hard work during our internship program. In this report, I have tried to explain about the commercial banks, customer service and used trend analysis, graphical analysis as well as ratio analysis...
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...Report on Bangladesh Electronic Fund Transfer Network: A Study on Prospect of Payment and Settlement System in Bangladesh Prepared by Kafil Uddin Muhammad Zahid Mahmud ID: 80802062 Supervisor Professor (Dr) Khondoker Bazlul Hoque Department of International Business University of Dhaka Date of Submission: November 26, 2015 Department of International Business University of Dhaka November 26, 2015 Professor (Dr) Khondoker Bazlul Hoque Department of International Business University of Dhaka Subject: Submission of Internship Report. Dear Sir With due respect and humble submission I beg state that I want to submit my internship report consist of “Bangladesh Electronic Fund Transfer Network: A Study on Prospect of Payment and Settlement System in Bangladesh” as the study part of which you had assigned me for fulfillment of the course “Internship” of Evening MBA program. May I note here that, there will be no dearth of sincerity on my part to bring the issue under study into proper focus. However, I would like to request you to consider if any error is found in my report. Finally, I would like to request you to permit me to conduct the research on my proposed topic and submit my report on that. Thanks in advance for your kind assistance and advice in this connection. Yours obediently, Kafil Uddin Muhammad Zahid Mahmud ID. 80802062 2nd Batch, Department of International Business University of Dhaka Contact No. 01715720770 Email: kafil_uddin@yahoo.com ii | P a g e ACKNOWLEDGMENT...
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...comfort and with this thought Dhaka Bank LTD. (DBL) is offering passive offer towards the customers compare to the other commercial bank, so that DBL can contribute over the desirability of the customer .and it has become possible through offering lower inertest rate over the asset produce and higher interest rate over the liability product. Credit card is an electronic based plastic card bearing an account number assigned to a cardholder with a credit limit that can be used to purchase goods and pay for services with a credit facility and without cash/currency note transactions. Dhaka Bank Ltd (DBL) offers the Dhaka Bank – VISA co-branded credit card and is considering the potentiality to grow in its existing credit card Business. The report has been prepared by focusing over the analyzing the performance of the Retail Banking Division. 2. BROAD OBJECTIVE The broad objective of the study is to raise the real picture of retail banking division, moreover draw a comparative picture of Dhaka Bank credit card and identify the trend of the credit card customers to find the loop hole of the existing service provided by the DBL. 3. SPECIFIC...
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