Submitted by: Gia H. Tagalogon Submitted to: Mr. Mario Villanueva Hospitality and Tourism The hospitality and tourism industry is the largest and fastest growing industry in the world. It meets the wants and needs of people away from home. Each element of the industry impacts each other.

Scope of the hospitality and Tourism Industry

Room Division The Rooms division manager is responsible to the GM for the efficient and effective leadership and operation of all the rooms’ division departments. They include concerns such as: * Financial responsibility for rooms division * Employee satisfaction goals * Guest satisfaction goals * Guest services * Guest relations * Security * Gift shop Organizational Chart is shown below:

Room division department is consist of six sub departments such as the front office headed by the front office manager, the reservations headed by the reservations managers, housekeeping headed by the executive housekeeper, security and guest services headed by the bell captain. Each department has its vital role in providing first impression to hotel guests. This department is mainly responsible for the selling and maintenance of hotel guestrooms and they provide first impression to guests. Front Office

Front office has been described as the hub or nerve center of the hotel. It is the department that makes a first impression on the guest and one that the guest relies on throughout his or her stay for information and service. Its duty is to enhance guest services by constantly developing services to meet guest needs. The functions of