Empowerment Approach to Human Services Management Paper

Vivian Martinez

BSHS/425

October 20, 2014
Staci Lowe

Empowerment Approach to Human Services Management Paper

In organizational decision making, many individuals should be involved in order to ensure that everyone involved or touched by organizational activities in one way or another is not affected negatively by the decisions made and arrived at by decision makers. Consulting widely before making a decision enables decision makers in the organization make all-round and informed decisions, and decisions that satisfy anyone who is in any way connected to the organization (Donna, 2012). In an organization, clients are the ones who are served by the organization. The affairs of clients are affected directly by any given decision made. Client’s inclusion in decision making process would be of great significance in making them feel to be more of a part of the organizational activities. Clients would be included in the decision making process through requesting them to give their opinions by dropping them in drop boxes in the organization. The opinions given by the clients in the opinion drop boxes would be considered by the management when making decisions in various sectors of the organization. Another way that the organization would include clients in the decision making process is by regularly contacting clients through email and through phone calls and asking the clients questions on the various services offered by the organization. Client’s response would either advocate for improvement in certain areas of organizational activities or express their satisfaction for the services offered. The ideas and opinions of the clients would be incorporated after being analyzed so that greater focus can be done to adjust operations in areas that clients are displeased with (Adams, 2013). Empowering consumers is one of the vital things an organization would engage in enhancing a positive and close relationship between the organization and the clients. Pricing would play an integral role in ensuring that customers have access to quality products and services by the organization. Prices of the different products and services of the organization should be market specific. The economic capability and disposable income of clients should be put into consideration in setting prices for the products and services offered by the organization. By matching prices with the economic capability of a people, it would be much easier to for customers to access the products and services without straining or having to compromise and going for other products of lower quality (Donna, 2012). Services to consumers of the products and services of the organization would be heightened since the kind of services offered determines whether customers are retained and it is a means of attracting new customers. Workers in the organization would be expected to treat clients with respect and serve them diligently so that they feel welcome. Workers who are directly interacting with clients would have a set code of conduct that would guide their actions. Mishandling customers inappropriately would be subject to penalties.
Meeting Diverse Cultural Needs Since people and customers to be specific come from different cultural backgrounds, considering and understanding the cultural background and practices of every market niche. In ensuring that the organizational activities do not conflict with the cultures of clients and that they suit the needs of the cultures, the following would be done by the organization; In posting managers to different places where the organization operates, the organization would ensure that the managers are fully aware of the cultures of the people of the regions where they are posted. Managers are the guide and controllers of the various activities that an organization and these activities should be directed and delegated in accordance or in line with the cultures of the people of a place. This would ensure that the organization supplements and do not undermine the cultural practices of people (Adams, 2013). Advertisements could be a cause of conflict between the cultures of a people and the organization. Certainly, advertisement is done in order to meet certain goals and objectives. Advertising should be done in line with the cultures of the people. Advertisements done should not undermine the culture of the people. The affairs of the people in terms of their culture are equally important since those who products are advertisements are made to be the target market of the organization’s products and services. In enhancing equality and as a show of consideration for the socioeconomic backgrounds of customers, the organization would ensure that it prices its products in the most efficient way possible so that both the organization and the customers are not affected negatively by the pricing. The products and services of the organization should be set at a fair price. Overpricing would scare customers and this would lead to reduced sales by the organization as well as denied access to products and services due to a weak socioeconomic ability and background of customers (Adams, 2013). The organizational products and services should be in line with the spiritual beliefs and activities of the people. If a product or a service sends the wrong message to the spiritual elite of a place, then the product or service should not be sold at that particular to avoid conflicts with the people (Hodge, 2001). The products and serves of an organization should be fit for use by customers at different age brackets. The products and services of the organization would be diversified in order to ensure that they meet the requirements of people at all age groups without discrimination. This would create a wider consumer base for the products of the company and it would make it easier for customers to select products and services according to what suits them best (Hodge, 2001).

Team Building and Collaboration in the Organization Team building and promoting a collaborative spirit among employees is one of the most essential ways of enhancing increased productivity in the organization. In enhancing team building, the following should be done or undertaken; Create working groups in the organization where each group has clearly stated and defined goals to achieve at the end of a working activity, ensure that the role to be played by each and every individual in the team is well defined to roles and powers to avoid overriding powers and responsibilities and ensure that meetings to assess the performance of the team are done regularly. This way, a strong and formidable team would be built and this would make it easy to manage team members and at the same time, enhance the productivity of team members and the organization as a whole (Donna, 2012). Replace the level two heading with the words for your heading. The heading must be in bold font. Evaluation Evaluation is of great importance in ensuring that employees in the organization remain productive and valuable to the organization. Evaluation would be done on an annual basis to establish those employees who need to be promoted and those who need further training. Response from clients would be used and applied to enhance and improve on the operations of the company so that the needs and requirements of the customers can be met. Staff members within the agency would be consulted on various issues in the organization to ensure that decisions made are in the best of their interests and make them feel more as part of the organization. Having an agency go through quarterly evaluations to see if the organization of the agency is working well for professionals and clients. Clients are always encouraged to provide feedback on the services they receive and on the way the facility is being ran. This feedback helps us determine what to change for future evaluations. Feedback can be left by survey, internet and by person. In conclusion, helping individuals is a process that empowers society by acting on issues that they define as important, an organization strives to teach individuals skills and knowledge that will motivate them to take steps to improve their own lives.

References 1. Adams, R. (2003). Social work and empowerment. Palgrave: Macmillan. 2. Cowger, C. (1994). Assessing client strengths: clinical assessment for client empowerment. Social Work, 262 - 268. 3. Donna, H. (2012). Interpersonal Social Work Skills for Community Practice. Springer Publishing Company. 4. Hodge, D. (2001). Spiritual assessment: a review of major qualitative methods and a new framework for assessing spirituality. Social Work , 203-214