...CSI 2.3) 01-5. Explain the process model and the characteristics of processes (SD 2.3.2, 3.6.4) The recommended study period for this unit is minimum 45 minutes ITILFND02 The Service Lifecycle The purpose of this unit is to help the candidate to understand the value of the Service Lifecycle, how the processes integrate with each other, throughout the Lifecycle and explain the objectives and business value for each phase in the Lifecycle 02-2. Structure, scope, components and interfaces of the Service Lifecycle (SS 1.2.3 All ) 02-3. Account for the main goals and objectives of Service Strategy (SS 1.3) 02-4. Account for the main goals and objectives of Service Design (SD 2.4.1, SD 3.1) 02-5. Briefly explain what value Service Design provides to the business (SD 2.4.3) 02-6. Account for the main goals and objectives of Service Transition (ST 2.4.1) 02-7. Briefly explain what value Service Transition provides to the business (ST 2.4.3) 02-8. Account for the main goals and objectives of Service Operations (SO 2.4.1) 02-9. What value Service Operation provides to the business (SO 2.4.3 1st para, SO 1.2.3.4) 02-10. Account for the main goals and objectives of CSI (CSI 2.4.1, 2.4.2) It is recommended that this training is covered within other units. The recommended study period for this unit is minimum 1.0 hours. ITILFND03 Generic Concepts and Cefinitions...
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...Intro Intro Swot BalancedScorecard Conclusion Corporate finance 2 Ngoc-Viet Vo Binh-Duong Doan Yuming Hao Huili Liu Noelia Martin Plaza Khurram Shahzad © 2010 - GMP IAE LYON 3 Intro Intro Swot BalancedScorecard Conclusion Plan Intro Swot Scorecard Conclusion Plus Introduction SWOT Analysis Balanced Scorecard Strategies & Indicators GMP Corporate Finance Plus Conclusion 2 Intro Intro Swot BalancedScorecard Conclusion introduction 3 Intro Intro Swot BalancedScorecard Conclusion Introduction Intro Swot Scorecard Conclusion Plus GMP Corporate Finance Plus Google is a global technology leader focused on improving the ways people connect with information. Incorporated in California in September 1998 and reincorporated in Delaware in August 2003. Headquarters are located at 1600 Amphitheatre Parkway, Mountain View, California 94043 4 Intro Intro Swot BalancedScorecard Conclusion Introduction Intro Swot Scorecard Conclusion Plus Mission: Google’s mission is to organize the world’s information and make it universally accessible and useful GMP Corporate Finance Plus Major Products: Google Web Search with Advanced Search Functionality Web Page Translation—supports 41 languages Integrated Tools—such as a spell checker, a calculator, a dictionary and currency and measurement converters Google image and book search Google Scholar Google Finance Google webmaster...
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...and the processes by which those products are created and delivered. The search for "best practice" can taker place both inside a particular industry, and also in other industries (for example - are there lessons to be learned from other industries?). The objective of benchmarking is to understand and evaluate the current position of a business or organisation in relation to "best practice" and to identify areas and means of performance improvement. The Benchmarking Process Benchmarking involves looking outward (outside a particular business, organisation, industry, region or country) to examine how others achieve their performance levels and to understand the processes they use. In this way benchmarking helps explain the processes behind excellent performance. When the lessons learnt from a benchmarking exercise are applied appropriately, they facilitate improved performance in critical functions within an organisation or in key areas of the business environment. Application of benchmarking involves four key steps: (1) Understand in detail existing business processes (2) Analyse the business processes of others (3) Compare own business performance with that of others analysed (4) Implement the steps necessary to close the performance gap Benchmarking should not be considered a one-off exercise. To be effective, it must become an ongoing, integral part of an ongoing improvement process with the goal of keeping abreast of ever-improving best practice. Types of Benchmarking ...
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...accounting + auditing Intro to XBRL Patricia Francis xbrL Is resHApING tHe FINANcIAL reportING LANDscApe WorLDWIDe, AND LooKs set to Do tHe sAme IN mALAYsIA oNce FuLLY ImpLemeNteD bY LocAL reGuLAtors AND busINesses. Are You xbrL reADY? The objectives of SSM’s SDP II are: • To enhance delivery and improve accuracy of information; • To achieve a standardised and consistent mode of reporting with enhanced analytical capabilities; • To promote data usability and exchange flow with external stakeholders. According to Nor Azimah, SSM also promotes the adoption of XBRL as a nationwide format to be used by key agencies such as the Inland Revenue Board (LHDN), Securities Commission (SC) and Bursa Malaysia and the building of extension taxonomies by the mentioned agencies. The said adoption will provide SSM, other regulators and businesses with detailed data which can be aggregated and made available to stakeholders in the form of industry analysis for industrial benchmarking. The move to XBRL-based reporting is also in line with plans to transform Malaysia into a digital country by 2020, as XBRL reports form part of the digital reporting chain. At the recent Digital Malaysia Press Conference held on 5 July 2012 by the Ministry of Science, Technology and Innovation (MOSTI) along with Multimedia Development Corporation (MDeC), Datuk Badlisham Ghazali, CEO of MDeC told the media that Digital Malaysia will help drive automation and technology adoption to ensure productivity and...
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...of C. Calina, 2015. Journal of Information Technology (2007) 22, 432–439 & 2007 JIT Palgrave Macmillan Ltd. All rights reserved 0268-3962/07 JIT016 palgrave-journals.com/jit Teaching case Modernization of passenger reservation system: Indian Railways’ dilemma Shirish C Srivastava1, Sharat S Mathur2, Thompson SH Teo1 1 School of Business, National University of Singapore, Singapore, Singapore; Centre for Railway Information Systems, Indian Railways, New Delhi, India 2 Correspondence: SC Srivastava, School of Business, National University of Singapore, 1 Business Link, Singapore, Singapore 117592, Singapore. Tel: þ 65 6516 3038; Fax: þ 65 6779 2621; E-mail: shirish@nus.edu.sg Abstract This teaching case discusses the challenges being faced by the technology managers at Indian Railways (IR) in the current scenario of a resurgent national economy coupled with increasing customer expectations. In the face of growing competition from road and low-cost airlines, to retain its customers, IR has responded by changing its business rules. The Railway Ministry expects a rapid response from Centre for Railway Information Systems (CRIS) to incorporate all these changes in the passenger reservation system (PRS). The old PRS, which is time-tested and reliable, and has been serving the customers’ needs for nearly two decades, is now proving to be relatively inflexible to match the rapidly changing business requirements. Although the current scenario...
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... Course Title (Example) (Example) Intro to University Intro to University 3 3 2 2 1 1 D D C C B B A A 4 4 Campus of Study: (eg Callaghan, Ourimbah, Port Macquarie) Assessment Item Title: Due Date/Time: Tutorial Group (If applicable): Word Count (If applicable): Lecturer/Tutor Name: Extension Granted: Yes No Granted Until: Please attach a copy of your extension approval NB: STUDENTS MAY EXPECT THAT THIS ASSIGNMENT WILL BE RETURNED WITHIN 3 WEEKS OF THE DUE DATE OF SUBMISSION Please tick box if applicable Students within the Faculty of Business and Law, Faculty of Science and Information Technology, Faculty of Engineering and Built Environment and the School of Nursing and Midwifery: I verify that I have completed the online Academic...
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...Systems management and administration 5 4. Compare and contrast VMware, Microsoft, and Citrix in terms of:…………………………………….5 Market adoption 5 Technical architecture 6 Technical support 8 5. Determine which vendor you would recommend for a virtualization strategy and explain why: 8 References:……………………………………………………………………………………………………………………………9 1. Compare & contrast the AMP & SMP architectures While symmetric multiprocessing (SMP) plays an important role in multi-core systems, the packet processing performance curve in an SMP configuration can flatten after only a few cores, yielding diminishing returns as more system resources are allocated to networking tasks. Wind River’s asymmetric multiprocessing (AMP) technologies provide a clean separation of control plane and data plane functions, which enable greater efficiency of multiple processing cores. The data plane cores provide excellent scalability while the control plane is freed from the burden of packet processing. The platform offers flexibility to configure the allocation of cores to the control or data planes to meet a wide range of networking applications. The term "virtualization" was coined in the 1960s to refer to a virtual machine (sometimes called "pseudo machine"), a term...
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...1.1 (Intro.) CS-M74 Software Product Development (2003-4) 1.2 (Intro.) Roger D Stein BSc PhD MBCS CEng CITP R.D.Stein@swansea.ac.uk Room 302, Faraday Tower 1.3 (Intro.) CS-M74 Pre-requisites • CS-M01 Distributed Programming in Java 1.4 (Intro.) Assessment Report 10% Linux / C 10% Group Project 20% Project Specification 30% Written Examination (May/June) 30% Lectures approx. 20 in total ((plus tutorials)) TB1 Tues. 9.00 Far-L ? Andy Gimblett (3 Linux + 6 C) [with CS-244] Wed. 11.00 Glyn-A ? Roger Stein (start on 5 November) TB2 Lectures Linux /C 9 Introduction 1 Ethics 1 Legal Issues 1 Project Management 2 (Group Project 2) Software Engineering 4 1.4 (Intro.) Books B. Ayres, The Essence of Professional Issues in Computing, Prentice-Hall, 1999 S Baase, A Gift of Fire, 2nd ed., Prentice-Hall, 2003 B. Hughes and M. Cotterell, Software Project Management, 3rd ed., McGraw-Hill, 2002 R. Pressman, Software Engineering: A Practitioner’s Approach, 5th ed., McGraw-Hill, 2000 I. Summerville, Software Engineering, 6th ed., Addison-Wesley, 2001 1.5 (Intro.) Why Software Engineering? “Engineering … to define rudely but not inaptly, is the art of doing that well with one dollar, which any bungler can do with two after a fashion” - Arthur Mellen Wellington, The Economic Theory...
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...Technology and Health Care Paula A. Bennett HCS 521 April 21, 2014 Dr. Rachael Kehoe Technology and Health Care Health care is an evolving industry that requires providers and organizations to continuously adapt to new practices. Technology changes the face of health care on a recurring basis. One type of technology that is becoming more prevalent in health care is the use of telemedicine. Telemedicine consultation allows providers to assess patients at the bedside while not being physically present. While it is not a practice that should it replace face-to-face care, utilizing telemedicine is beneficial for urgent consultations in appropriate settings. The primary purpose in telemedicine consultation is expert assessment and assistance with care decisions. A successful telemedicine program is part of a health care network, rather than a stand-alone system (LeRouge & Garfield, 2013). The purpose of this paper is to describe an innovative approach to health care using current technology and discuss its impact on an organization and the quality of care. Phone Doctor RX Phone Doctor RX, (PDRX), founded by Dr. Paul Bulat in 1999, offers state-of-the-art health care technology through implementation of telemedicine services (Phone DoctoRX: An Innovative Telemedicine Company, 2011). The purpose of the organization is to provide medical consultation services using the technology of video conferencing, like that used in business meetings. In 2005, Dr. Bulat’s mother...
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...samenvatting_introduction_to_international_business.pdf Samenvatting Introduction to International Business Rijksuniversiteit Groningen | International Business | Introduction to International Business Verspreiden niet toegestaan | Gedownload door: Dorien De Vries | ID: 118424 INTRO TO IB KEY WORDS AND CONCEPTS Conceptual Foundations of International Business Strategy 1. Internationally transferable FSAs . Tacit knowledge = personal knowledge MNE’s heritage=key routines developed by the firm since its inception. 4 archetypes of administrative heritage: • Centralized exporter=only exporting the standardized product, no activity in host country. • International projector=FSAs from home country copied, no development of new ones. • International coordinator=different parts of the production process in different countries. • Multi-centered MNE=does everything(produce, sell, etc.) in the host country. 2. Non-transferable or location bound FSAs. 4 types of non-transferable FSAs: • Stand-alone resources=linked to location advantages. Such as certain immobile markets. • Other resources=such as local marketing knowledge, don’t have same value abroad. • Local best practices=routines which are highly effective at home, not the same abroad. • Recombination capabilities=taking FSAs/products from home and adapt it to host country. 3. Location advantages. !Strengths of a location, useable for all the firm’s operations in that location. !The reason why an MNE should go there. Foreign...
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... | Integrated Marketing Communications Textbooks & Materials Byers & Barr, “Integrated Marketing Communications Custom Edition for Santa Clara University 3E”: Pearson Learning Solutions, 2014. CoursePack Reader – “Marketing 596 – Winter 2014” Course Description This course is designed as an introduction to the concept and practice of integrated marketing communications (IMC). It takes the participant through communication, marketing, branding, and integrated marketing theory, planning and IMC program coordination. The course also addresses the marketing communications tactics of advertising, public relations, direct response, sales support, the Internet and social media. Emphasis is placed on business-to-business and technology marketing demonstrating how theories and practices from consumer marketing are applicable to those discipline areas. Premise IMC is based on the premise that a proper mix and balance of communications strategy and tactics (advertising, public relations, direct response,...
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...NT-1210 Intro to Networking 05/30/2012 CH 10-11 Research Paper Essay In the evolution of smart phones the first use of text messaging did not take place until 1992 in England, and this was from a computer to a cell phone. The first cell phone to cell phone text happened in 1993 in Finland, which during this period was leading the cell phone technology race, and in 2000 was the first to offer mobile news services. In this time period of the early 2g (second generation) and 2.5g networks mobile providers started to pop up everywhere making communications more reliable. In 2001 the 3g network was introduced and with this technology came the ability to send pictures and stream video. Mobile providers started to offer media content such as ringtones, news, weather, jokes, music and videos, which in 2007 reached 31 billion in sales and outpaced computer internet sales. In the business aspect of this technology, all of this is the icing on the cake. The ability to keep in touch with your employees at any time or location is priceless. Gone are the days of the travelling salesperson with only the information that was current when they began their journey. Changes to information or current events can be sent immediately, lost files can be sent, up to date sales figures can be accessed and video conferencing is possible. A new application being researched for business use is Unified Messaging, a system that offers access to E-mail, voice and fax messages though a unified application...
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...Duracell: A Marketing Analysis Table of Contents: 1. Intro: A Glimpse Into Duracell 2. The Marketing Plan a. Relationship Marketing b. Current Marketing Enhancement c. The Environmental Approach 3. Summary 4. Conclusions 5. References Intro: A Glimpse Into Duracell Duracell is one of the most recognized, on a global level, battery producing companies. Duracell is also a member of the Gillette Company, and the global market leader, covering over 50% of the U.S. market share. Duracell, however, has often had to rethink its marketing and pricing strategies to stay competitive, especially against low cost competitors which started appearing on the market in the late 1990s. Technology has advanced dramatically lately, and the devices usually powered by Duracell batteries have developed their own rechargeable batteries, or have shrunk in size, become incredibly small and calling for a complete redesign of the concept of battery. Duracell has launched new redesigned lines of batteries often during the last decade, but never revolutionized the concept of battery, for obvious technological reasons. It is important to keep in mind that Duracell, as part of Gillette, follows a centralized marketing and research and development approach which is guided by the Gillette Corp. In order to get an idea of the current state of Duracell, I will offer a quick recap: Duracell currently covers over 50% of the North American (Including U.S.) market, its...
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...Presenter Notes Slide 1 – Introduction Slide 2 – Explain the competing values framework: Used in the completion of a cultural assessment of an organization. The horizontal dimension maps the degree to which the organization focuses inwards or outwards (Cameron, 1999). To the left, attention is primarily inwards. To the right, it is outwards. The vertical axis determines the decision-maker. At the lower end, control is with management. The upper end indicates control with employees who have been empowered to decide for themselves (Cameron, 1999). 4 hierarchies explained: Hierarchy – 1. Traditional approach to structure and control that flows from a strict chain of command. 2. For many years, considered the only effective way of organizing and is still a basic element of the vast majority of organizations. 3. Leaders are typically coordinators and organizers who keep a close eye on what is happening. Market – 1. Seeks control by looking outward with particular notice of the transactions cost. 2. Not focused solely on marketing but views transactions as exchanges of value. 3. Leaders are often hard-driving competitors to who seek to always deliver the goods. Clan - 1. Less of a focus on structure and control and a greater concern for flexibility. 2. People are driven through a shared goal and outcome. 3. Leaders act in a facilitative and supportive way. Adhocracy – 1. Greater independence and flexibility than the Clan which is necessary...
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