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CHAPTER FOUR
DATA ANALYSIS

3. Demographic profile of the respondents
This analysis part divided into two parts. Respondents were asked some general questions and beside this general questions they were also asked some questions to identify the customers satisfaction on SME Loan of BRAC Bank Ltd. The analysis of general questions are given below.
Table: 3.1: Gender

| Frequency | Valid | Male | 32 | | Female | 3 | | Total | 35 |

Graph: 3.1

To complete this report the researcher had to conduct with 35 respondents where 32 respondents were male and rest of 3 were female. The ratio can be seen graphically in the pie chart.

Table: 3.2: Level of Education

| Frequency | Valid | Less Than SSC | 15 | | SSC | 10 | | HSC | 5 | | BA/BSS/BSC/Honors | 5 | | Total | 35 |

Graph: 3.2

The study divided my respondents’ level of education into four classes. Among them less than SSC were 15 people. SSC were 10 persons. HSC were 5 persons. And BA/BSS/BSC/Honors were 5 persons. So I can say that most of the respondents are less than SSC. I can see the ratio of the different classes of people as follows on pie chat

Table: 3.3: Occupation

| Frequency | Valid | Businessman | 14 | | Student | 11 | | Service holder | 5 | | Others | 5 | | Total | 35 |

Graph: 3.3

After collecting the profession wise information we saw that Businessman is 14 respondents, Students 11 respondents, Service holder is 5 respondents and other is 5 respondents. Here we can see that mostly businessman and Students has take loan.

Table: 3.4: Income

| Frequency | Valid | 50,000-75,000 | 11 | | 75,001-1,00,000 | 11 | | 1,00,001-1,50,000 | 7 | | 1,50,001- above | 6 | | Total | 35 |

Graph: 3.4

Sample size was 35, according to the income level mostly 75,001-1, 00,000 range customers has taken loan more. And others loan taker ratio can be seen in the pie

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