...Concept Questions on pages 25-27 VLSM Case Study on page 27 Internet Research on page 29 (Use the ITT Tech Virtual Library.) • Complete Chapter 9 Review Questions 2-7, 10, 14, 20-22 on pages 258-259 of Introduction to Telecommunications. Submit your written answers to your instructor at the beginning of Unit 2. . Assignment 1.2: Virtual Labs • Complete Virtual Labs 6, 7, and 8 from the CCNA 640-802 CCNA Simulator, which you can find by clicking through these paths: ICND1 Troubleshooting Scenarios Lab 6: IP Addressing and Routing. ICND1 Troubleshooting Scenarios ICND1 Part 4: Troubleshooting Labs Lab 7: IP Routing I ICND 2 Troubleshooting Scenarios Lab 13: IP Routing II Submit your written answers to your instructor at the beginning of Unit 2. ©ITT Educational Services, Inc: Date: 03/13/09 Network Technology and Service Integration Unit 2 Homework The following homework is designed to cover the course objectives for this unit. Assignment 2.1: Textbook/Workbook Assignments • Complete the following exercises and questions from Routers and Routing Basics: CCNA 3 Labs and Study Guide: Vocabulary Exercise: Matching on page 70 Vocabulary Exercise: Completion on page 71 Concept Questions on page 72 Build the SPF Loop-Free Topology on pages 73-76 Learn the OSPF Commands Exercise on page 77-83 DR/BDR Election Exercise on pages 84-85 • Complete Chapter 10 Review Questions 2-16 (even questions only) on...
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...CUSTOMER SATISFACTION AND CUSTOMER RETENTION OF TELECOMMUNICATION COMPANIES IN BANADIR REGION BY Open University of Malaysia CUSTOMER SATISFACTION AND CUSTOMER RETENTION OF TELECOMMUNICATION COMPANIES IN BANADIR REGION Project Paper Submitted in Partial Fulfillment of the Requirement of the degree of Master of Business Administration ABSTRACT After the collapse of the central government in Somalia, the telecommunication industry was almost dismantled in the period (1991-1993). Since 1993, the telecommunication industry in Somalia has grown many folds; new companies joined the market to reap the potentials of this growing industry. Companies worked hard to introduce more innovative products to satisfy, attract and retain customers. This study seeks to describe the relationship between customer satisfaction and customer retention of Hormud and Nationlink, mobile phone operators in Mogadishu, Somalia. The method used was descriptive correlation design. Customer satisfaction indicators were: price, call clarity, and value-added services. Customer retention is indicated by: intention to repurchase, positive word-of-mouth, and patience towards price. In the descriptive analysis section, customer retention was low on all aspects of: intention to repurchase, positive word of mouth, and patience towards price. The results also showed that customer...
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...CHAPTER 1 1.0 INTRODUCTION TM, the new brand identity for Telekom Malaysia Berhad was launched on 14 April 2005 by the Prime Minister of Malaysia, Yang Amat Berhormat Dato’ Seri Abdullah Haji Ahmad Badawi. This new brand is not a mere cosmetic change. It encompasses a real change to the way TM provides its services. The main emphasis of this transformation is to instill a customer service oriented culture amongst employees and will be reinforced with improvement in the quality of customer service provider. TM’s vision is to be the Communications Company of choice – focused on delivering Exceptional Value to its customers and other stakeholders. While, TM’s mission are determined by being recognized as a leader in all markets which it served; a customer-focused organization that provides one-stop total solution; building enduring relationships based on trust with its customers and partners; generate shareholder value by seizing opportunities in Asia Pacific and other selected regional markets; and being the employer of choice that inspire performance excellence. TM’s principal activities are establishing, maintaining and providing telecommunications and related services, has become Malaysia’s Number One provider of information communication technologies and has achieved a sustainable growth in both local and international markets. CHAPTER 2 2.0 PROFILE 2.1 Historical Background Milestones over two centuries are as follows: 1874 The telephone makes its debut...
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...Physical Networking: Syllabus NT1310 NT1310 Physical Networking SYLLABUS Credit hours: 4.5 Contact /Instructional hours: 56 (34 Theory, 22 Lab) Prerequisite(s):NT1210 Introduction to Networking or equivalent © ITT Educational Services, Inc. All Rights Reserved. -1- 03/02/2012 NT1310 Physical Networking SYLLABUS COURSE SUMMARY COURSE DESCRIPTION This course examines industry standards and practices involving the physical components of networking technologies (such as wiring standards and practices, various media and interconnection components), networking devices and their specifications and functions. Students will practice designing physical network solutions based on appropriate capacity planning and implementing various installations, testing and troubleshooting techniques for a computer network. MAJOR INSTRUCTIONAL AREAS 1. 2. 3. 4. 5. 6. 7. 8. 9. Telecommunications Cabling Specifications and Constraints Cabling Tools and Media Network Equipment for Wired and Wireless Networks Cable Testing Fiber Optics and Light Principles Fiber-Optic Cables, Splicing and Connectors Fiber-Optic Light Sources, Detectors and Receivers Fiber-Optic Considerations and Testing COURSE OBJECTIVES 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Distinguish between bandwidth, frequency, and data rate in a data network Explain the importance of codes, standards, and specifications. Compare and contrast network topologies ...
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... TABLE OF CONTENTS CHAPTER 1: INTRODUCTION 1.1 About Hutchinson 1.2 About Vodafone CHAPTER 2: PRESENT SCENARIO OF VODAFONE INDIA CHAPTER 3: VODAFONE-HUTCH ACQUISITION 3.1 Reason Behind Acquiring Hutch 3.2 Was It a Diversifying Strategy 3.3 Why Hutchinson Got Acquired By Vodafone 3.4 Why Target Was Chosen CHAPTER 4: COMPANY PORTFOLIO 4.1 What Is The Business 4.2 Who Are The Customers 4.3 What Are Their Demands 4.4 What Would Be The Possible solution For The Demand 4.5 Who Will Be The Appropriate People To Deliver The Solution . 4.6 Where Do They Get Them CHAPTER 5: ANALYSIS 5.1 Porter s 5 Forces Analysis 5.2 PEST Analysis 5.3 SWOT Analysis 5.4 McKenzie s 7 s Model 5.5 Value Chain CHAPTER 6: FINANCIAL ISSUES CHAPTER 7: HR ISSUES & CHALLENGES FACED 7.1 Work Culture 7.2 Vision 7.3 Past and Present Job Scenarios CHAPTER 8: BIBLIOGRAPHY .. . .. . . .. .. ... .. . .. . .. . .. .. . . ... . . .. .. .. .. ........... . .. Page | 2 CHAPTER 1: INTRODUCTION 1.1 Hutchinson-Essar 1.2 Vodafone Vodafone, based in the UK, was the world's largest mobile communications company by revenue. It operated under the brand name 'Vodafone'. The brand name 'Vodafone' comes from 'Voice data fone', reflecting the company's wish to provide voice and data services on the mobile phones. Vodafone operated in Europe, the Middle East, Africa, Asia Pacific, and the US. Vodafone was formed in 1984 as subsidiary of Racal Electronics as a public company. Then known as Racal Telecommunication ltd, 20 % of capital...
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...CUSTOMER SERVICE IN TELECOM SECTOR (A CASE STUDY ON SYLHET ZONE) REPORT ON CUSTOMER SERVICE IN TELECOM SECTOR IN SYLHET ZONE Course Code: BUS-214 Course Title: Business Communication Submitted to: Tanvir Ahmad Torophder Lecturer Department of Business Administration Submitted by: Group Name: Name ID No. Samad Ahmed Chowdhury 1001010010 Tanzina Akther 1001010014 Rumena Akther Chowdhury 1001010016 Aysha Jahan Reme 1001010017 Nasima Begum 1001010018 S.M. Humayoun Kabir 1001010019 Md. Abdul Wadud 1001010036 24th Batch, Section-A Department of Business Administration Leading University, Sylhet Submission Date: May 5, 2011 May 05, 2011 Tanvir Ahmad Torophder Lecturer Department of Business Administration Leading University Sylhet- 3100 Subject: Submission of report on “Customer Service in Telecom Sector “(a case study on Sylhet zone) Dear Sir: We the SPARK group glad to present our report on “ Customer Service in Telecom Sector “ (a case study on Sylhet zone) that you have offered us to prepare as a requirement of Business Communication course. This report provides us with a learning experience & knowledge. We tried our best to gather most complete & relevant information. We are greatly hopeful that this report will meet up your expectation & will clarify the idea about the subject. We tried to prepare this report according to your prescribed guidelines. While working on this report...
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...Technical Institute NT1210 Introduction to Networking Onsite Course SYLLABUS Credit hours: 4.5 Contact/Instructional hours: 56 (34 Theory Hours, 22 Lab Hours) Prerequisite(s) and/or Corequisite(s): Prerequisites: NT1110 Computer Structure and Logic or equivalent Course Description: This course serves as a foundation for the study of computer networking technologies. Concepts in data communications, such as signaling, coding and decoding, multiplexing, circuit switching and packet switching, OSI and TCP/IP models, LAN/WAN protocols, network devices and their functions, topologies and capabilities are discussed. Industry standards and the development of networking technologies are surveyed in conjunction with a basic awareness of software and hardware components used in typical networking and internetworking environments Introduction to Networking Syllabus Where Does This Course Belong? This course is required for the associate program in Network System Administration and the associate program in Electrical Engineering Technology. The following diagrams demonstrate how this course fits in each program. Associate Program in Network Systems Administration NT2799 NSA Capstone Project NT2580 Introduction to Information Security NT2670 Email and Web Services NT2640 IP Networking PT2520 Database Concepts NT1330 Client-Server Networking II NT1230 Client-Server Networking I NT1430 Linux Networking PT1420 Introduction to Programming NT1110 Computer...
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...Abstract Telecommunications is one of the conventional and fastest rising industries all over the world. It has left the great impact on the people of current times. The industry has given the new way to this world and has open wide variety of working opportunities for the people. In the service sector, it has given the toughest competition to its competitors. Now, in this industry by following the same business strategy is not an easy way to resist in the market for any of the organization so, better to change or adopt the new market strategy. Before planning for the new strategy for giving the hard-core challenge to the competitors, it is essential to analyze the market and does comparison with the current strategy. Consumers play the significant...
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...Technical Institute NT1210 Introduction to Networking Onsite Course SYLLABUS Credit hours: 4.5 Contact/Instructional hours: 56 (34 Theory Hours, 22 Lab Hours) Prerequisite(s) and/or Corequisite(s): Prerequisites: NT1110 Computer Structure and Logic or equivalent Course Description: This course serves as a foundation for the study of computer networking technologies. Concepts in data communications, such as signaling, coding and decoding, multiplexing, circuit switching and packet switching, OSI and TCP/IP models, LAN/WAN protocols, network devices and their functions, topologies and capabilities are discussed. Industry standards and the development of networking technologies are surveyed in conjunction with a basic awareness of software and hardware components used in typical networking and internetworking environments Introduction to Networking Syllabus Where Does This Course Belong? This course is required for the associate program in Network System Administration and the associate program in Electrical Engineering Technology. The following diagrams demonstrate how this course fits in each program. Associate Program in Network Systems Administration NT2799 NSA Capstone Project NT2580 Introduction to Information Security NT2670 Email and Web Services NT2640 IP Networking PT2520 Database Concepts NT1330 Client-Server Networking II NT1230 Client-Server Networking I NT1430 Linux Networking PT1420 Introduction to Programming NT1110 Computer...
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...Consultation Paper No 3/2011 TELECOM REGULATORY AUTHORITY OF INDIA Consultation Paper On Green Telecommunications 3rd February, 2011 Mahanagar Doorsanchar Bhawan Jawahar Lal Nehru Marg New Delhi-110002 Preface Operation of telecommunications networks requires electrical power. The expense on energy accounts for a significant share of the operational cost of these networks. This is particularly so in the rural areas where availability of power is uncertain. The use of diesel generators to ensure continuous power supply has the disadvantage of increasing the greenhouse gas emission and consequent enlargement of the carbon footprint which has a deleterious impact on the environment. While contribution of the telecommunications sector to the global carbon footprint is low compared to other sectors like transportation and construction, it nevertheless contributes a noteworthy share and increasingly so with growing reach of the telecommunications network. Efforts are afoot, all over the world, to find measures to deal with this issue. As the second largest and fastest growing market in the world, there is need for India to be conscious of the concerns in this regard. Besides, as a country heavily dependent on import of petroleum products while being abundant in renewable energy sources there is scope for innovative measures towards making telecommunications green. It is in this regard that TRAI believes that this is an opportune time to discuss the related issues...
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...INTRODUCTION 0.1. BACKGROUND Mobile telecommunications industry has grown exponentially over the last two decades (Kenny and Keremane, 2007). In some countries, the mobile sector has become a critical indicator of economic development. Mobile technology provides a unique opportunity for the developing countries where telephone diffusion has been very low. Specifically, due to its comparatively low investment requirements, mobile telecommunications allows these countries to take advantage of technological innovations to provide communications services in the areas with limited or no telephone network (Noll, 2000; Thompson and Garbacz, 2007). However, the potential of mobile telecommunications has not been fully utilized in many parts of the world. This is evident from its uneven pattern of diffusion, with over 94% penetration rate in Europe in contrast to that of 22% in Africa (ITU, 2007). In the last decade, mobile communication in Ghana has grown rapidly and users benefit from smaller devices and longer lasting accessories. Wider bandwidths are always available from competing firms who task themselves with setting new communication standards within the industry. This has called for a critical attention for mobile telecommunication service providers to utilize a multiplicity of strategies in sustaining current customer base and bringing new ones on board and to make these customers very loyal to the brand. One major tool being used is sales promotion. This communication...
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..."ASSESSMENT AND ANAYSIS OF CUSTOMER SATISFACTION WITH SERVICE DELIVERY OF MTN, KUMASI" By NAME: FRANCIS KWAKU DOGBE A Thesis submitted to the Institute of Distance Learning, Kwame Nkrumah University of Science and Technology, in partial fulfillment of the requirements for the degree of COMMONWEALTH EXECUTIVE MASTER OF BUSINESS ADMINISTRATION October, 2011 DECLARATION I hereby declare that this thesis is the result of my own work except references cited that have been duly acknowledged. It has never been submitted for the award of any degree. Francis Kwaku Dogbe Name ……………….. Signature ………………. Date Certified by: S.A. Kyeremanteng (Supervisor) ………………… Signature ……………. Date Prof. I. K Dontwi (Dean IDL) ………………………… Signature ……………… Date. DEDICATION I specially dedicate this work to my lovely mother Petrina Yawa Adzimah and to all who inspired and encouraged me. ACKNOWLEDGEMENT I express my deepest gratitude to my Father Almighty God in heaven whose grace and mercy, I could not have come this far in life. To my supervisor, S.A. Kyeremanteng, I owe you a special dept of thanks for excellent support and guidance that enabled me to produce this work on time. I also thank my colleague staff at MTN-Kumasi Nhyiaeso branch for their support. Madam Charity Armoh also deserves a special gratitude for her immense financial support throughout this work not forgetting my special friend and brother, Kojo Abiw-Abaidoo and his wife for their moral...
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...Annexure – 1 (Format) Course Outline Programme: PGDM (FMG/IMG/WMG)_______ Name of the Course: Introduction to IT Credit: 1 Term: I Academic Year: 2013-2014 Faculty: Prof. Raman Sethi, (Section-A) Phone: 24336441, E.Mail: raman@fsm.ac.in Prof. Deepali Bhardwaj, VF (Section-B,C & IMG), Phone: 9810075186, E.Mail:deepali.tnd@gmail.com Introduction: This course is to explain to the student the role of IT in organizations. Make students familiar with Transaction processing, Functional systems. Introduce the students to Computer Networking and to the role of IT in Supply Chain Management and Enterprise Resource Planning. Teach students Basics and Advanced MS-Excel including applications. Expose students to Data, Databases and Data-warehousing. Introduce the concept of Decision Support Systems and Management Information Systems including some of its common applications. Contents: Introduction of I.T. and fundamentals Strategic Information Systems for competitive advantage. Porters five forces model, Value chain model Introduction to Computer Networks Transaction Processing, Functional applications, CRM and integration Concepts of Supply Chain Management and Enterprise Resource Planning Microsoft Excel RDBMS and Data warehousing, Decisions Support Systems Management Information Systems Term Project Objective: Objective of this course is to help student understand: * Role of IT in organizations...
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...UNIT DESCRIPTION Bachelor of Networking (BNet) Bachelor of Engineering Technology (Telecommunications) BEng(Tel) BN106-Networking Fundamentals Trimester 1, 2016 1. ENTRY REQUIREMENTS AND SUBJECT WEIGHTING Prerequisites: N/A Co-requisites: BN103 Platform Technologies Credit Points: 15 credit points Level: Year 1, Core Workload: Timetabled hours/week: 4 (Lecture = 2 hours, Tute/Lab = 2 hours) Personal study hours/week: 5 2. STAFF Moderator: Unit Coordinator: Lecturer (Melb): Lecturer (Syd): 3. BRIEF DESCRIPTION This is a second trimester core unit out of a total of 24 units in the Bachelor of Networking (BNet) and Bachelor of Engineering Technology (Telecommunications) BEngTech(Tel). This unit addresses the BNet and BEngTech(Tel) course learning outcomes and complements other courses in a related field by developing students’ knowledge and skills in networks. For further course information refer to: http://www.mit.edu.au/courses/bachelor-networking and http://www.mit.edu.au/courses/bachelor-engineering-technology-telecommunications Computer Networks are built with a combination of computer hardware and computer software. Networks can be categorized in different ways such as according to the geographic area (LAN, WAN, MAN etc) or based on topology or on the types of protocols they support. This unit covers design, networking equipments, protocols and technologies essential to build computer networks. You will also learn principles, benefits...
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...VNCI Policy Paper # 3 Vietnam Competitiveness Initiative COMPETITION REVIEW OF THE VIETNAMESE TELECOM SECTOR June 2005 This publication was produced for review by the United States Agency for International Development (USAID). It was prepared by Nguyen Thanh Ha and Pham Quang Thanh of Vietbid Technology & Investment Consulting Center and Jacob Gullish of the VNCI with substantive technical input from John Davis of the USAID-funded STAR Vietnam Project. COMPETITION REVIEW OF THE VIETNAMESE TELECOM SECTOR Disclaimer The authors' views expressed in this publication do not necessarily reflect the views of the United States Agency for International Development or the United States Government. ACKNOWLEDGEMENTS This report was prepared by Nguyen Thanh Ha and Pham Quang Thanh of Vietbid and Jacob Gullish of the VNCI, with substantive technical input from John Davis of the USAID-funded STAR project. Following the completion of the first draft of the report, the results were disseminated at a public workshop hosted by the Central Institute for Economic Management on 10 November 2004. Feedback from this workshop was then incorporated into the final report. VNCI would like to thank Huynh Thanh Tung of Saigon Postel, Nguyen Manh Bang of VP Telecom and the other managers of the surveyed firms for their responsiveness to our questions and inquiries. Other acknowledgements include Steve Parker (STAR project) and Fred Burke (Baker and McKenzie) for their input and...
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