...OPERATIONS MANAGEMENT Courses with numerical and conceptual focus Course Planner 16031::Gurpreet Kaur Lectures 3.0 Tutorials Practicals Credits 1.0 0.0 4.0 TextBooks Sr No T-1 Title Operations Management Reference Books Sr No R-1 R-2 Other Reading Sr No OR-1 OR-2 OR-3 OR-4 OR-5 OR-6 OR-7 OR-8 OR-9 OR-10 OR-11 OR-12 Journals articles as Compulsary reading (specific articles, complete reference) The four things that a service Business must get right HBR Article , Bang & Olufsen Design Driven Innovation : HBR , Smart Product Design : HBR , Mishina, Kazuhiro. Toyota Motor Manufacturing, U.S.A., Inc. HBS Case No. 9-693-019. Harvard Business School Publishing, Boston, 1995. , Hammond, Janice H. Barilla SpA (A). HBS Case No. 9-694-046. Harvard Business School Publishing, Boston, 1994. , Latour, Almar. Nokia Handles Supply Shock with Aplomb as Ericsson of Sweden Gets Burned. The Wall Street Journal. Dow Jones & Company, Inc., 2001. , National Cranberry Cooperative HBS #688122. From Case Map , John Crane UK Ltd Case : The CAD CAM Link . HBS #691021,24p , To Move or not to Move .Case of Cathay Pacific Airways . University of Hong Kong HBS #HKU003,22p , Note on Quality: The Views of Deming, Juran, and Crosby HBS .687011 , Process Control at Polaroid , HBS, #693047 , LL Bean Item Forecasting and Inventory Management HBS, #893003, 5p , Johson Control Automotive Systems , HBS,#69308623p , Title Operations Management Concepts, Techniques & Applications Operations Management Author Evans...
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...Finish Line Case Study Makayla Richer MAN324 Finish Line Case Study Finish Line is a good example of a business that understands how to operate throughout the year. They know the importance of having a mix of products. The reason for this is that at certain times in the year some products sell more than others due to changing demands. In summer, for instance, sandals and sunglasses sell more and in winter, boots and sweaters sell more. If a business lacks a mix of products they will suffer losses of profit during these seasonal times and the business may be unable to run continuously. Although Finish Line’s main product choice is shoes, they sell sweatshirts, hats, and other items as well when appropriate. “Shoes generally make up about 70 percent of the business. This varies, though, according to the time of the year. In August, 85 percent of the business might be Fall back-to-school shoes. This drops to 50 percent in December, when it is easier to buy a sweatshirt or baseball cap as a gift” (Case Study Finish Line). Knowing what to buy and when is crucial to running a good business. Unfortunately, there is no surefire way of knowing which products will sell and which won’t, so there is more risk for the buyer than the manufacturer. “The buyer is faced with the difficult problem of anticipating what will be hot in six to twelve months into the future” (Case Study Finish Line). The consumers mind is extremely unpredictable. In the blink of an eye, people’s opinions...
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...2011 Vol I WCE 2011, July 6 - 8, 2011, London, U.K. A Case Study of Just-In-Time System in the Chinese Automotive Industry Bo Hou, Hing Kai Chan, and Xiaojun Wang Abstract—Just-In-Time (JIT) has been a very popular operations strategy partly because of its success in the Japanese industry. Various benefits, for example, inventory reduction, improved in operations efficiency, and faster response, have been studied widely in previous research. Therefore, successful implementation of JIT is vital to many companies. The main objective of this research is to make use of a case study to present various issues surrounding implementation of JIT for an automotive company. This case study also provides evidences for supporting the benefits of employing JIT. Semistructured interviews were organized and thus relevant data can be collected. The conclusion of this research indicates that JIT system is successful, and operating JIT system can lead to many advantages to the case company. Index Terms—Just-in-time, systems, cases study. automotive, manufacturing I. INTRODUCTION UST-IN-TIME (JIT) theory has been operating widely in the Japanese automobile industry and the electronics industry, though more and more applications can be found in many industries over the world [1]. The ideology of JIT is ‘producing the necessary item in the necessary quantity at the necessary time is an eternal diver of production and operations management’ [2]. In addition, there are many production planning...
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...CASE STUDY OPERATIONS MANAGEMENT – HARD ROCK CAFE CASE STUDY OPERATIONS MANAGEMENT – HARD ROCK CAFE Submitted by: Orson Gonzales Louella Malapad Olivia Kristine Pakingan Kristofer Jon Valderama Rubenstein Vallo EXECUTIVE SUMMARY Hard Rock cafe has grown from a modest London pub to a global power in the restaurant business. From its humble beginnings to its current global position, Hard Rock was driven to success by a guided Operations Management. TABLE OF CONTENTS I. Introduction 4 II. Objectives and Scope a. General objectives of the group activity 5 b. Specific objectives of the group activity 5 c. Assumptions and Justifications 5 III. Methods / Approach 5 IV. Analysis and Discussion 6 V. Findings and Conclusion 11 VI. Recommendations ? VII. Annexes ? INTRODUCTION “Operations Management or OM is the set of management activities that create value in the form of goods and/or services by transforming inputs into outputs.” As for this case study, Hard Rock café creates value in the form of good food and entertainment. From its humble beginnings by founders Isaac Tigrett and Peter Morton in London way back in 1971, to its current global status after 42 years in the industry, Hard Rock continues to expand and evolve. Modifying its menu from serving classic American - burger and chicken...
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...that is worthy to be paid. Being efficient is producing desired effects without waste. Utilizing these resources cost-efficiently is not an easy task; one should consider many factors in utilizing these resources. Proper utilization of an entity's resources may result to a good income, or on the other hand, improper utilization may result to a loss. People nowadays are more particular with their health as they believe in the saying that goes “Health is wealth”. With that, people grab the opportunity to address the market demand by establishing drugstores or what is commonly known as pharmacies. Pharmacy is a place where drugs are properly utilized, prepared, and dispensed. It uses different resources such as human, financial and inventory resources in order to operate the business. Every pharmacy must have at least one pharmacist in order to comply with the requirements of the law but pharmacies that are big enough can hire a pharmacist as well as a manager. But some pharmacy owners have the flexibility to assume the role of the manager at the same time the licensed pharmacist. According to the list given by the Department of Trade & Industry, there are a total of 21 pharmacies that are...
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...SUPPLY CHAIN MANAGEMENT DESIGNATION PROGRAM MODULE THREE Logistics and Transportation ©Supply Chain Management Association Supply Chain Management Professional Designation Program Copyright © 2013 by the Supply Chain Management Association No part of this material in this manual may be reproduced without the prior written consent of the Supply Chain Management Association. 777 Bay Street, Suite 2701, P.O. Box 112, Toronto, Ontario M5G 2C8 Tel: (416) 977-7111 Fax: (416) 977-8886 Web Site: www.scmanational.ca. Use of this material is restricted to SCMA and its Provincial/Territorial Institutes for the express purpose of delivering the Supply Chain Management Designation Program. No other use is authorized, expressed, or implied. This material must be used in its entirety. © Supply Chain Management Association Supply Chain Management Professional Designation Program Module Three Logistics and Transportation Information and Overview .................................................................................................... IO – 1 General Information ........................................................................................................ IO – 2 Module Overview ........................................................................................................... IO – 4 Module Readings ............................................................................................................ IO – 7 Session and Reading...
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...Principles of OPERATIONS MANAGEMENT Seventh Edition r Jay Heizer Jesse H. Jones Professor of Business Administration Texas Lutheran University Barry Render Charles Harwood Professor of Operations Management Crummer Graduate School of Business Rollins College PEARSON Prentice Hall Upper Saddle River, New Jersey 07458 About the Authors vi Foreword xx Preface xxi PART i l l 1, Introduction to Operations Management 1 Operations and Productivity 1 Global Company Profile: Hard Rock Cafe 2 What Is Operations Management? 4 Organizing to Produce Goods and Services 4 Why Study OM? 4 What Operations Managers Do 7 How This Book Is Organized 7 The Heritage of Operations Management 8 Operations in the Service Sector 9 Differences between Goods and Services 10 Growth of Services 11 Service Pay 12 Exciting New Trends in Operations Management 12 The Productivity Challenge 14 Productivity Measurement 15 Productivity Variables 17 Productivity and the Service Sector 19 Ethics and Social Responsibility 20 Summary 20 • Key Terms 21 • Solved Problems 21 < Self-Test 22 • Internet and Student CD-ROM/DVD Exercises 22 • Discussion Questions 22 • Ethical Dilemma 23 • Problems 23 • Case Studies: National Air Express 24; Zychol Chemicals Corporation 25 • Video Case Study: Hard Rock Cafe: Operations Management in Services 25 • Additional Case Study 26 • Bibliography 26 • Internet Resources 26 Developing Missions and Strategies 34 Mission 34 Strategy 35 Achieving Competitive...
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...MSRSAS - Postgraduate Engineering and Management Programme - PEMP
Module Code Module Name Course Department
EMM515 Lean Operations and Management of Lean Organizations M.Sc. in Engineering and Manufacturing Management Mechanical and Manufacturing Engg .
Name of the Student Reg. No Batch Module Leader
Liju G BUB0912004 Full-Time 2012. SANDEEP. N
M.S.Ramaiah School of Advanced Studies
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...Houser Shoes Gary Houser started his shoes career working for International Shoe Corporation part-time while attending college. In 1973 an opportunity arose, Houser collaborated with a few partners contracted into a 3 store lease. This strategy encouraged Houser to venture on his own. The first Houser Shoes opened in Gastonia, NC in 1976(Houser Shoes, 2007). In addition, the implementation process was a success and grew to be an 11 store operation in no time and one of the southeast’s largest independent retailers, and is still owned and operated by Gary Houser (Houser Shoes, 2007). In 2000, Houser and his daughter Beth Houser created a shared vision for another chain of stores named GB Shoe Warehouse, which is also one of the southeast's largest shoe stores. Houser has a total of 150 people employees and embraces the strategy of making stakeholders feel special and realizes that its staff that is the backbone of its existence and people have faces and names not just numbers. Social Network Building the first step to building a social network is identifying those on whom the project depends for success (Gray & Larson, 2006). And that's why employees at all the Houser Shoes stores are friendly and welcoming. Houser has a managing project reward system that assigns the leadership team the responsibility of managing the reward system that encourages stakeholder’s performance and extra efforts (Gray & Larson, 2006). The retail fashion industry is con-steadily changing, Houser...
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...Islamic university, and to our parents, who sacrificed everything in their life for us, and also we thank them for pushing us to success. For all of Those, Who are inspiring us and see us on our way. II II Acknowledgement Acknowledgement In the beginning, we thank Allah for giving us the strength and health to let this work see the light and our parents for their help and support. Our Prophet Mohammed said: “Who doesn’t thank people he doesn’t thank Allah”. We want to thank everyone help and participated in making this study starting from our honorable: Mr. Salah Shubair. Who put a lot of faith in our capabilities and encouraged us to complete this study. We thank all of our teachers in the faculty of commerce and our colleagues and friends for their support . III Abstract Abstract The study aims to discuss and evaluate one of the accounting problems, which is choosing proper method for inventory evaluation, that play an important role in the evaluation of businesses financial position and net income. There are many factors affecting the business decision while choosing any of these methods which...
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...Park, Arima, Trinidad, West Indies. shellyanne.wilson@utt.edu.tt Telephone: 868-685-8744 POMS 20th Annual Conference Orlando, Florida U.S.A. May 1 to May 4, 2009 Just-In-Time Manufacturing – By Design or By Default ABSTRACT Just-In-Time (JIT) manufacturing implementation in small manufacturing companies is often not a sophisticated exercise, following a series of well-prescribed steps. Instead, JIT implementation can involve a series of incremental steps, and missteps, before the desired outcome is achieved. In some cases, JIT is less of a conscious design and more of a default position. This paper will examine the role of a company’s resource configuration in leading to the use of JIT manufacturing. The research paper reports on a single case study of a small manufacturer that altered its resource configuration from a producer – consumer relationship separated by a buffer, to a simultaneity constraint. The results of the case study show that the removal of the buffer system increased the manufacturing system’s need for mix flexibility, and the final implementation required unplanned structural and infrastructural changes to adequately meet marketing requirements. 1. INTRODUCTION Just-In-Time (JIT) is a system that focuses on waste reduction and continuous improvement to achieve operational excellence (Moreira & Alves, 2006). In a manufacturing context, JIT involves a manufacturing system where the parts needed to complete finished products are produced or...
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...Unit Outline* | TRLO8506| Supply Chain Management| | | D4B-OFFShanghai| | Dr Min Qiu| Business School www.business.uwa.edu.au * This Unit Outline should be read in conjunction with the Business School Unit Outline Supplement available on the Current Students web site http://www.business.uwa.edu.au/students TRLO8506/Shanghai/MQ/15.04.11. | | All material reproduced herein has been copied in accordance with and pursuant to a statutory licence administered by Copyright Agency Limited (CAL), granted to the University of Western Australia pursuant to Part VB of the Copyright Act 1968 (Cth).Copying of this material by students, except for fair dealing purposes under the Copyright Act, is prohibited. For the purposes of this fair dealing exception, students should be aware that the rule allowing copying, for fair dealing purposes, of 10% of the work, or one chapter/article, applies to the original work from which the excerpt in this course material was taken, and not to the course material itself.| © The University of Western Australia 2011| UNIT DESCRIPTION Introduction Welcome to the study of supply chain management. The unit and the instructional material have been developed to cover a wide range of issues in supply chain management, which lays a foundation to study specific topics or techniques of logistics and supply chain in depth. The objective of the unit is to enable students to achieve an understanding of the terms, concepts,...
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...Warehousing in theory and practice A case study at ÖoB, Clas Ohlson, Stadium, Åhlens Mahesh Kumar Rajuldevi Ranjit Veeramachaneni Sridhar Kare _______________________________________________________________________ This thesis comprises 30 ECTS credits and is a compulsory part in the Master of Science with a Major in Industrial Engineering – Logistics, 120 ECTS credits Nr. 5/2009 _______________________________________________________________________ Warehousing in theory and practice A case study at ÖoB, Clas Ohlson, Stadium, Åhlens Mahesh Kumar Rajuldevi Ranjit Veeramachaneni Sridhar Kare Master Thesis Subject Category: Series and Number: Technology Industrial Engineering: Logistics, 17/2008 University College of Borås School of Engineering SE 501 90 BORÅS Telephone: +46 033 435 4640 Examiner: Supervisor: Date: Keywords: Göran Stjernman Göran Stjernman November, 2008 Warehousing, Warehouse management systems, Retail stores, Inventory, Labour management. ii Acknowledgements The present master’s thesis work represents the essence of our achievements during the two years of study in Industrial Engineering and Logistics programme at University College of Borås, Borås. During this period there have been many people who have inspired us throughout the study period. The thesis work is concluding part of our university degree in MSc. in Industrial Engineering and Logistics. This master’s thesis was written during autumn 2008. This period was very...
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...Case Study – Chapter 12 Read case study of Wolf Motors on page 439 and answer three questions at the end of the case (at least 50 words each). 1. What recommendations would you make to John Wolf with respect to structuring the supplier relationship process for the Wolf Motors dealership network? Wolf Motors should consider a centralized inventory management system. A centralized system will help to consolidate ordering, purchasing, and buying decisions for each of the four dealerships. This will allow Wolf Motors greater leverage with suppliers and will allow for better quality control. In addition, Wolf Motors could negotiate with their suppliers for better pricing through higher volume ordering and purchasing. This will allow Wolf Motors to achieve economies of scale. In addition, Wolf Motors should consider an automated electronic data interchange (EDI) inventory management system. An EDI system will allow the dealerships to be connected to one another (share inventory information) as well as to suppliers. The EDI system would alert Wolf Motors and suppliers when critical inventory levels are reached. Also, inventory pooling between the four dealerships may eliminate the need for safety stock at all four locations as well as the need for overstock. Parts can be moved between the dealerships. Finally, a vendor-managed inventory (VMI) system should also be considered. With a VMI, the supplier is responsible for maintaining the inventory level required by the customer...
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...MSIS 5123 ENTERPRISE RESOURCE PLANNING CASE STUDY 1: THE FITTER SNACKER SALES ORDER PROCESS SUBMITTED BY: Vatsal Pandey CWID # 11516742 EMAIL: vatsal.pandey@okstate.edu PART 1 1. Describe the current order-fulfillment (order-to-cash) process at FS (Fitter-Snacker) at a high level using a flowchart or any other visual approach. 2. Comment upon the current organizational structure of FS as well as its current processes and their effectiveness. Fitter Snacker represents a perfect example of a traditional business model where each department is acting as a separate entity having a poor communication among them. From the case study, it can be seen that Fitter Snacker comprises of four departments viz., Sales, Warehousing, Accounting, Receiving. It seems that each department are not much aware of the activities other departments are performing. Apart from that, department specific processes are also erroneous. Hence, in a nutshell, Fitter Snacker is a fragmented organization. If we look at the sales process, it is inefficient and flawed. The sales department has a separate data management system. All the sales data is periodically transferred between departments. For sales quotation, there is a telephonic negotiation between sales person and customer. Two copies of sales quotation is generated as manually keeping records. Arithmetic errors in quotation, late receipt of quotation, etc. are some flaws that make sales process more problematic. This also...
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