...Declaration I, PRATEIK DAS hereby declare that the project titled “Role of HR in transforming customer experience from Good to Great” is an original record of work under taken by me for the summer internship project .I have completed the project under the supervision of, Dr Jyotirmayee Choudhury,Faculty Human Resource Department of Business Administration and Sarvana Sampath S Manager Human Resources at Manipal Health Enterprises Bangalore. Signature: Place Date Student Name Registration no. Department of Business Administration ACKNOWLEDGEMENTS No project can be completed without acknowledging the help and the support of the people who have helped in its successful completion. Their help, support, guidance and patience have been the key drivers for the project. ,I would like to express my gratitude to Mr. Ganesh Selvaraj, GM and Head Human Resource for giving me the opportunity to work as an intern in Manipal Health Enterprises. His words of encouragement have been an catalyst for working better. I would sincerely like to thank Mr.Saravana Sampath S, Manager Human Resource without whose invaluable efforts, I won’t have been able to complete the project. The start from the very basics and right to the project his discussions, guidance, help, encouragement and patience is inexpressible in terms of words. I would also thank the Respective Heads of Administration and Customer...
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...*Executive summary* Sanofi Aventis one of the multinational pharmaceutical successful companies all over the world, where it's aim to gain their shareholders' satisfaction and care about their customer's healthcare, and to reach their vision they become so aware about the external environment and analyzing their internal strengths and weakness in way to create best strategy. For creating the best strategy, Sanofi Aventis should first clarify their corporate strategy, where they are going for concentrating on some market and at the same time they will diversification their production process by open a new market in face of new customers to increase their profit and market share. In this case, they will need to know their business strategy, where they will need a growth process at some markets, and stability on another. That’s was the main strategies for Sanofi Aventis, but let's talk a little about their HRD and how they conduct and select their highly effective employees, where Sanofi Aventis aimed to make their priority for their employees, and seek their satisfaction and understand their needs, in favor to reach the win-win level. And that's make us notice how the behavior of Sanofi Aventis are going inside the company, where it's mainly use the supportive strategy within their managers and their employees, and that's created a trusted atmosphere, and that's leads us to their culture, as being a supportive they are also believing on team work and no solo power...
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...Nowadays, Internet of things IoT is one of the hottest research topics. IOT describes the future, where every day physical objects will be connected to the Internet and be able to identify themselves to other devices [1]. Hence, the IOT realizing smart environments such as: smart living, smart home, smart manufacturing, and smart healthcare applications. The rising cost of healthcare application, and the prevalence of chronic diseases around the world urgently demand the transformation of healthcare from a hospital centered system to a person-centered environment [2]. Sensors, equipment and detectors around us have significant impact on everyday activities. It becomes more pervasive and attempt to fulfill end users’ needs, thus providing ease...
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...Solution | Healthcare Network Allied Telesis Healthcare Network Construction Guidebook Contents Healthcare Network Solution | Introduction Outline of a Healthcare Network Importance of the network Main requirements in designing a healthcare network Non-stop Network Network bandwidth and QoS (Quality of Service) Data capacity Network bandwidth and cost of LAN devices QoS (Quality of Service) Redundancy and proactive measures to overcome network failures Core switch redundancy Comparison of redundancy of communication Loop protection Secure and Reliable Network Security Importance of security: both physical and human factors Threats to network security Network authentication External network (Internet) connection Inter-regional cooperative healthcare network Effective use of Wireless LAN Security in Wireless LAN Install and operation of Wireless LAN Ease of Operation Critical issues for network operation SNMP (Simple Network Management Protocol) Measures against system failures; device failures, incorrect wiring Use of SNMP IPv6 Network Configuration Example Network configuration for hospitals with fewer than 100 beds Network configuration for hospitals with more than 100 and fewer than 200 beds Network configuration for hospitals with more than 200 beds (i) Network configuration for hospitals with more than 200 beds (ii) 3 4 4 5 7 7 7 8 9 10 10 11 12 13 13 13 14 15 19 20 21 21 22 23 23 24 24 25 26 27 28 30 32 34 2 | Healthcare Network Solution Healthcare Network...
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... Contents 1.Introduction 1.1 Project Name 1.2 Project Team 1.3 Project Description 2. Background and Problem Description 2.1 Why use IT Enablement Services 2.2 Five Phases or pillars of the Project 3. Measurable organization Value (MOV): 3.1 Financial and Strategic benefits 3.2 Customer Benefits 3.3 Operational Benefits 3.4 Quantifying Measurable Organization Value 4. Analysis of Alternatives 5. Total Cost of Ownership 6. Total Benefits of Ownership 7. Key Figures 7.1 Cash Flows 7.2 Total Costs 8. Evaluation of Alternatives 9. Recommendations 1. Introduction: 1.1 Project Name: Panchdeep Project. Digitization of Employees' State Insurance Corporation's (ESIC) operations 1.2 Project Team: The project consists of 5 Teams:1. 2. 3. 4. 5. 6. SI Team: MIT Team: BSD Team: MIT Remote: Network Team: Consultants Implementation team Maintainance Team Development Team Remote Support Team Networking Team 1.3 Project Description: ESIC is a statutory corporation under the ministry of labor and employment, Government of India. ESIC intended to implement the project, which is aimed at improving healthcare services to its beneficiaries by providing online facilities to employers and insuring people for registration, payment of premium and disbursement of cash benefits. Other modules will provide HR, finance and general administration programs for increasing the organizational efficiency of the corporation. 2. Background and Problem Definition: The ESIC (The Employees’ State Insurance...
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...Cloud Computing in Healthcare |Ayesha Asif |………. |Noorulain Ashraf | |Department of Software Engineering |Department of Software Engineering |Department of Software Engineering | |Fatima Jinnah Women University |Fatima Jinnah Women University |Fatima Jinnah Women University | |Rawalpindi, Pakistan |Rawalpindi, Pakistan |Rawalpindi, Pakistan | |Ayesh_15_94@yahoo.com |abc@xyz.com |noorulainkhaan@gmail.com | Abstract – Healthcare Delivery Organizations (HDOs) are facing a number of problems due to their mode of operations. Amongst the problems are improper modes of data storage, insecurity of medical records, difficulty in accessing healthcare services, high cost, and inaccurate diagnosis. Recently research has identified Cloud Computing (CC) as a new and substantial business model capable of providing efficient services that can benefit the healthcare industry. The aim of this paper is to study the existing cloud computing applications in healthcare industry and propose optimal techniques and solution on the basis of analysis. Keywords – Cloud Computing (CC); Healthcare Information Technology (HIT); Healthcare Organizations (HCOs);...
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...RIGHTS Major: External Economics IP AND THE PROMOTION OF BIODIVERSITY AND TRADITIONAL KNOWLEDGE AND BENEFIT SHARING WITH PROVIDERS COMMUNITIES Class: K53CLC3 – Group 6 Lecturer: Pham Thi Mai Khanh Ho Chi Minh City, February 2016 I GROUP MEMBERS No 1 2 3 4 5 6 Name Khúc Thị Kiều Thương Phạm Mỹ Tiên Trương Thủy Tiên Nguyễn Hoàng Minh Trâm Lương Gia Vĩ Ngô Nhật Vy ID 1401025125 1401025128 1401025129 1401025133 1401025159 1401025162 II TABLE OF CONTENTS INTRODUCTION ............................................................................................................................. 1 A. BACKGROUND ........................................................................................................................... 2 I. Overview of Intellectual Property ............................................................................................... 2 II. Overvew of Biodiversity ............................................................................................................ 2 III. Overview of Traditional Knowledge ....................................................................................... 4 B. CURRENT SCENERIO ................................................................................................................. 5 I. Intellectual Property in Today World .......................................................................................... 5 II. Biodiversity ....................
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...framework for good research conduct and the governance of all research carried out across the University. The Code underpins the University‟s commitment to maintaining the highest standards of integrity, rigour and excellence in all aspects of our research and for all research to be conducted according to the appropriate ethical, legal and professional frameworks and standards. The Code is a fundamental component of the research environment which is characterised by our culture of research integrity, good research practice, and the development and training of researchers at all stages of their careers. The Code outlines the duty of researchers including their responsibilities towards all participants and subjects of research including humans, animals, the environment and cultural materials, and it provides a basis for the transparent and appropriate communication and dissemination of research findings. The University welcomes the national framework for good research conduct and governance published as the Concordat to Support Research Integrity and endorses the Concordat as a recipient of public funding for research. This Code has been reviewed to be consistent with the commitments and aims of the Concordat and is the basis for applying research integrity across the University. We will monitor and, where necessary, improve the Code in order to further strengthen the integrity of research carried out across the University. Professor Saul Tendler Pro-Vice Chancellor...
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...are reproductive cells that adopt the qualities of the tissue that it is surrounded by, therefore becoming a part of the tissue itself. B. Thesis statement: Stem cell research has generated new information about basic cell system that is critical to understanding the causes of disease, such as cancer. C. Preview: The state of California has become a world leader in stem cell research. According to the California Institute for Regenerative Medicine, stem cell research has the potential to also treat diseases that are currently burdened with high health care costs. These specific diseases include heart disease, Alzheimer’s disease, or diabetes. II. Body A. If stem cell therapy becomes a cure for these diseases it would cripple the healthcare system. Even if stem cell therapy doesn’t entirely cure a disease, reducing its impact would be a massive economic benefit. 1. Most therapies would allow individuals to go back to work. a. This would also allow the caregivers for these individuals to go back to work again. 2. Stem cell research is expected to boom in the biotech industry, bringing new companies to the state of California and creating high paying jobs. a. Individuals states have passed legislation that either allow some form of embryonic stem cell research or specifically ban certain forms of research. b. A handful of states have passed laws to either fund stem cell research or slightly encourage the research. Other states have laws that make the research tremendously...
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...Active Directory Design Guide Thursday, 25 February 2010 Version 2.0.0.0 Baseline Prepared by Microsoft Prepared by Microsoft Copyright This document and/or software (“this Content”) has been created in partnership with the National Health Service (NHS) in England. Intellectual Property Rights to this Content are jointly owned by Microsoft and the NHS in England, although both Microsoft and the NHS are entitled to independently exercise their rights of ownership. Microsoft acknowledges the contribution of the NHS in England through their Common User Interface programme to this Content. Readers are referred to www.cui.nhs.uk for further information on the NHS CUI Programme. All trademarks are the property of their respective companies. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. © Microsoft Corporation 2010. All rights reserved. Disclaimer At the time of writing this document, Web sites are referenced using active hyperlinks to the correct Web page. Due to the dynamic nature of Web sites, in time, these links may become invalid. Microsoft is not responsible for the content of external Internet sites. Page ii Active Directory – Design Guide Prepared by Microsoft, Version 2.0.0.0 Last modified on 26 February 2010 Prepared by Microsoft TABLE OF CONTENTS 1 2 Executive Summary ..............................................................................................
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...Governance .................................................................................................................................... 2 Management Structures....................................................................................................... 3 Performance Management & Incentives ............................................................................. 3 Stakeholder Engagement..................................................................................................... 4 Innovation in General Access to Medicine Management .......................................................... 4 Pricing Policies adopted by GSK ................................................................................................. 5 Tiered (or equitable) Pricing Schemes ................................................................................ 6 Patents and Licensing...
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...Information Technology (IT) is increasingly being deployed and used in healthcare facilities to facilitate the communication of information across different healthcare teams and external insurance payers. The underlying assumption underpinning the introduction of IT in healthcare is that, improvements in information flow will eventually translate into improved quality of care (Mort M, 2009).The US Healthcare system is slowly moving toward Electronic Health Records. As mandated by the government all healthcare establishments need to be complaint by 2014 as per this report ( ref).In IT's infancy, healthcare organizations used it for limited payroll and accounting functions. Today, healthcare organizations can use technology for direct deposit of their payroll, receiving payments from insurance providers, remote patient monitoring, clinical data processing and remote delivery of diagnoses (Bernstien, 2007). At every step of its evolution, IT has become more affordable, more powerful, more reliable, and more accessible and above an all much more versatile in the amount of applications than it was conceived for (Bernstien, 2007). The challenges faced by the industry are on multiple fronts, including rising costs and inconsistent quality (McGlynn et.al, 2003). Health information technology, especially electronic health records has the potential to improve overall quality and effectiveness of healthcare providers (Chaudhry, 2006). Over the last few years US policy makers with help of...
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...Laws and Ethics Debbie Salmon AIU Online HLTH410-1205A-02 Unit 1 IP Duty oriented ethics focuses on performing ones duty to various people and institutions (Fremgen, B). The duty of the paramedic in the situation is to try to save the people stuck in the cave, since the scout master is stuck the children will have to drown but if the scout master is sacrificed than the children can be saved. In this case the paramedic is put in a situation where a person will die no matter what course is taken; the problem is he has to make the decision as to who will perish. He could say since the scoutmaster is in a safe place he will work on saving him and let the children die or he could say there are too many lives at stake with the children and may opt to sacrifice the scoutmaster to save them. Though this is a difficult situation to be in I think the best option he has is to sacrifice the scoutmaster and save the children because in many instances scoutmasters sign a document that states that they will put themselves in harm’s way to protect the children they are responsible for if the situation arises (aiu live chat archives). Consequence oriented reasoning deals with how we judge the rightness or wrongness of the decisions we make based on what the outcomes are predicted to be. Normally the act that is deemed right is what will bring out the best outcome. In the case of the scoutmaster and scouts, there is not really a right or wrong it is just a very unfortunate event that...
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...Shifts: The Future of Pensions and Healthcare in a Rapidly Ageing World Interim Report World Economic Forum, January 2008 The World Economic Forum would like to express special thanks to Mercer (Marsh & McLennan Companies) for its strong contribution to the Financing Demographic Shifts Initiative and the development of this document. In addition, the World Economic Forum would like to thank all active contributors from a broad range of Industry Partners, international organizations, leading academia and policymaking institutions for their ongoing support and guidance. All names of the members of the Advisory Board and Expert Group of this initiative will be included in the final scenarios report (to be published in the second half of 2008). The views expressed in this publication do not necessarily reflect the views of the World Economic Forum. World Economic Forum 91-93 route de la Capite CH-1223 Cologny/Geneva Tel.: +41 (0)22 869 1212 Fax: +41 (0)22 786 2744 E-mail: contact@weforum.org www.weforum.org @ 2008 World Economic Forum All rights reserved. No part of this publication may be reproducted or transmitted in any form or by any means, including photocopying and recording, or by any information storage and retrieval system. Contents Introduction Executive Summary Demographic Shifts Key Challenges for Pensions and Healthcare in Developed and Less Developed Countries Key Driving Forces Shaping the Future of Pensions and Healthcare Globally Some Key Insights from the...
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...Project, Means of Finance, Estimates of Sales and Production, Cost of Production, Working Capital Requirements and its Financing, Profitability Projections, Break Even Point, Projected Balance Sheets, Muti Year Projections, Basic Principles for Measuring Project Cash Flows, Components of the Cash Flow Stream, Biases in Cash Flow Estimation Module IV: Project Risk Types and Measures of Project Risk, Sensitivity Analysis, Scenario Analysis, Optimal Timing, Social Cost Benefit Anaysis, Net Benefit in terms of Economic Prices, Measurement of the Impact on Distribution, Savings Impact and its value, Income Distribution Impact, Little-Mirrlees Approach, Shadow Prices Examination Scheme Components CPA TP Q/S A ME EE Weightage (%) 5 5 5 5 10 70 References • Chandra P.(2002), Projects: Planning, Analysis, Financing, Implementation & Review, Tata McGraw-Hill Publishing. • Meredith J.R. & Mantel S.J., Jr.( 2000), Project Management: A Managerial Approach, Ed. John Wiley & Sons. • Machiraju H.R.(2001), Introduction to Project Finance: An Analytical Perspective, Vikas Publishing House Pvt. Ltd. • Patel B.M.(2000),Project Management: Strategic Financial Planning Examination & Control, Vikas Publishing House Pvt. Ltd. • Finnerty J. D.(1996), Project Financing: Asset-Based Financial Engineering, Wiley • Newbold C.R.,(1998), Project Management in the Fast Lane: Applying Theory & Constraints, St. Lucie Press • Anthony R.N. & Govindrajan V.(1998), Management Control Systems...
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